Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Environment • Production Document • ACT Birth, marriage and change of name certificates Date • Monday 15 August 2022 Time • 2:40pm AEST to ongoing
Aug 16, 00:10 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 15, 07:35 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Environment: Production Document: NZ Driver’s license Outage Start Date and Time: Saturday 20th August 2022 at 17:00 NZST Outage End Date and Time: Sunday 21st August 2022 at 00:00 NZST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Aug 3, 00:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Affected Services: ACI Secure eCommerce: ReD Shield Start Date/Time: August 20, 2022 07:00 PM Central Daylight Time End Date/Time: August 20, 2022 10:59 PM Central Daylight Time
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Aug 10, 00:13 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Data sources impacted: illion Credit Header Outage Start Date and Time: Sunday 28th August 2022, at 00:00 AEST / 02:00 NZST Outage End Date and Time: Sunday 28th August 2022, at 04:00 AEST / 06:00
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Aug 15, 00:47 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Affected Services: ACI Secure eCommerce: ReD Shield Start Date/Time: September 7, 2022 11:30 PM Central Daylight Time End Date/Time: September 8, 2022 01:30 AM Central Daylight Time
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Aug 16, 00:39 BST
Unresolved incidents: Notification of Planned Supplier Maintenance - greenID ACI Secure eCommerce: ReD Shield, Service Disruption - greenID DVS ACT Birth, marriage and change of name certificates.
Resolved -
This issue has been resolved. A root cause is pending.
End time: 22:00 BST
Aug 15, 22:19 BST
Investigating -
We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority.
Start time: Approximately 18:37 BST
Aug 15, 20:21 BST
Resolved -
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
The incident duration was between 14:39 – 15:35 BST DATE 15/08/2022
Aug 15, 16:10 BST
Identified -
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 15, 15:07 BST
Resolved -
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Environment • Production Document • Passport Date • Monday 15 August 2022 Time • 12:22am to 2:27am AEST
Aug 14, 23:52 BST
Resolved -
Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service.
The incident duration was between 16:30 – 17.30 BST 14/08/2022
To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Aug 14, 19:03 BST
Resolved -
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
The incident duration was between 02:18 – 14:54 BST 14/08/2022
Aug 14, 15:04 BST
Update -
Our Scannet team are continuing to work with our operations team on a resolution to this issue.
Aug 14, 14:37 BST
Identified -
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 14, 13:14 BST
Completed -
The scheduled maintenance has been completed.
Aug 14, 04:01 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 00:00 BST
Scheduled -
This notification is to inform you of planned maintenance work being carried out by our supplier.
Affected Services: ACI Secure eCommerce: ReD Shield Start Date/Time: August 13, 2022 06:00 PM Central Daylight Time End Date/Time: August 13, 2022 10:00 PM Central Daylight Time
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 1, 01:45 BST
Resolved -
Service restored Environment: Production Document: Birth, marriage and change of name certificates Date: Friday 12 August 2022 Time: 10:29am to 2:56pm AEST
Aug 12, 06:24 BST
Investigating -
ACT Birth, marriage and change of name certificates are unexpectedly unavailable due to unscheduled outage from DVS.
Verifications with the ACT Birth, marriage and change of name certificates may result in errors.
Aug 12, 02:09 BST
Completed -
The scheduled maintenance has been completed.
Aug 11, 23:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 22:00 BST
Scheduled -
This notification is to inform you of planned maintenance work being carried out by our supplier.
Environment: Production Data sources impacted: Australian Tenancy File (TICA) Outage Start Date and Time: Friday 12th August 2022, at 07:00 AM AEST Outage End Date and Time: Friday 12th August 2022, at 08:00 AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 10, 06:46 BST
Completed -
The scheduled maintenance has been completed.
Aug 11, 13:01 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 11:00 BST
Scheduled -
This notification is to inform you of planned maintenance work being carried out by our supplier.
Environment • Production Document • WA Birth, marriage and change of name certificates Date • Thursday 11 August 2022 to Friday 12 August 2022 Time • 9:30pm Thursday to 12:00am Friday AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 11, 12:30 BST
Resolved -
This incident has now been resolved. GBG would like to apologise for any inconvenience caused.
Aug 10, 12:56 BST
Identified -
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 10, 09:59 BST
Completed -
The scheduled maintenance has been completed.
Aug 10, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 07:00 BST
Update -
We will be undergoing scheduled maintenance during this time.
Aug 5, 00:25 BST
Scheduled -
This notification is to inform you of planned maintenance work being carried out by our supplier.
Affected Services: ACI Secure eCommerce: ReDi Start Date/Time: August 10, 2022 01:00 AM Central Daylight Time End Date/Time: August 10, 2022 02:00 AM Central Daylight Time
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 27, 23:49 BST
Resolved -
This incident has been resolved. 9:39am to 10:05am AEST
Aug 10, 01:34 BST
Identified -
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Environment • Production Document • Driver Licence Date • Wednesday 10 August 2022 Time • 9:39am AEST to ongoing
Aug 10, 00:57 BST
Resolved -
We’re pleased to inform the Loqate support telephone number 0800 198 6460 is now available to use once again. Thank you for your understanding.
Aug 9, 09:37 BST
Identified -
We are currently experiencing a service disruption with the Loqate support telephone number (0800 198 6460). We apologise for this inconvenience, please use 01244 657 321 instead whilst we rectify this issue. Thank you for your understanding.
Aug 3, 11:51 BST
Resolved -
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
The incident duration was between 10:01 08/08/2022 - 08:34 09/08/2022 BST
Aug 9, 09:14 BST
Update -
We are continuing to work on a fix for this issue.
Aug 8, 19:24 BST
Update -
GBG Support teams are still investigating an issue with Loqate service usage data not appearing against Keys within the Account Section. Other functionality within Account Section and other Loqate services are working as normal. GBG Support teams working to resolve this as soon as possible and would like to apologise for any inconvenience caused.
Aug 8, 16:20 BST
Identified -
GBG Support teams are currently investigating an issue with Loqate service usage data not appearing against Keys within the Account Section. Other functionality within Account Section and other Loqate services are working as normal. GBG Support teams working to resolve this as soon as possible and would like to apologise for any inconvenience caused.
Aug 8, 13:10 BST
Completed -
The scheduled maintenance has been completed.
Aug 7, 05:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 23:00 BST
Scheduled -
This notification is to inform you of planned maintenance work being carried out by our supplier.
Data sources impacted:ASIC Outage Start Date and Time:Sunday 7th August 2022 at 08:00 AEST (10:00 NZST) Outage End Date and Time:Sunday 7th August 2022 at 14:00 AEST (16:00 NZST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 4, 01:12 BST
Completed -
The scheduled maintenance has been completed.
Aug 6, 13:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:00 BST
Scheduled -
This notification is to inform you of planned maintenance work being carried out by our supplier.
Environment: Production Document: NZ Driver’s license Outage Start Date and Time: Saturday 6th August 2022 at 17:00 NZST Outage End Date and Time: Sunday 7th August 2022 at 00:00 NZST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 2, 07:55 BST
Resolved -
Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Canada Credit (0237) item check.
The incident duration was between 20:17 – 21:34 BST 05/07/2022
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Aug 6, 08:30 BST
Resolved -
GBG Support teams identified an issue affecting the Phone Validation overnight which caused a brief outage. Some other Loqate services may have experienced brief periods of degradation. Action was taken to restore service and a full root cause investigation is currently underway. GBG would like to apologise for any inconvenience caused whilst we worked to resolve this.
The incident duration was between 01.34 – 03.42 BST 04/08/2022
To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Aug 4, 10:15 BST
Completed -
The scheduled maintenance has been completed.
Aug 4, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:01 BST
Scheduled -
This notification is to inform you of planned maintenance work being carried out by our supplier.
Affected Services: ACI Secure eCommerce: ReD Shield Start Date/Time: August 3, 2022 02:00 PM Central Daylight Time End Date/Time: August 3, 2022 06:00 PM Central Daylight Time
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 25, 00:33 BST
Resolved -
This incident has been resolved. We apologise for any inconvenience caused during this outage. Thank you for your patience.
Aug 3, 12:58 BST
Identified -
GBG Support teams have identified a network issue affecting some Loqate services, including Capture, Cleanse Plus and CPCDash. We are working hard to restore service as quickly as possible and will provide further updates.
Aug 3, 12:40 BST
Resolved -
This incident has been resolved. We apologise for any inconvenience caused during this outage.
Aug 3, 09:17 BST
Identified -
We are currently experiencing a service disruption that may be preventing you from using our LiveSupport service. We apologise for any inconvenience this may cause.
Aug 3, 08:48 BST