Notification of Planned Supplier Maintenance - greenID Third Party Provider ASIC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 2023 - 21:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted:ASIC
Outage Start Date and Time:Saturday 28th January2023 at 08:00 AEDT (10:00 NZDT)
Outage End Date and Time:Saturday 28th January2023 at 17:00 AEDT (19:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Uptime over the past 90 days. View historical uptime.
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zealand DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
GBG Investigate Operational
90 days ago
100.0 % uptime
Today
Investigate Portal Operational
Investigate API Operational
90 days ago
100.0 % uptime
Today
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
Scannet ? Operational
GBG Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GreenID Major Outage
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Under Maintenance
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Major Outage
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
CAFS Operational
Group-IB Secure Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354) Jan 28, 2023 14:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 12, 2023 - 08:20 GMT
Notification of Planned Supplier Maintenance - ID3global / Germany Financial (0251), Austria Financial (0252) & Switzerland Financial (0253) Jan 28, 2023 23:00 - Jan 29, 2023 05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 24, 2023 - 09:14 GMT
Notification of Planned Supplier Maintenance - ID3global / UK Credit Header (0154/0155) inc. Advanced, UK Bank Account Verification (0261), UK Geo-Affordability (0392), UK Consumer Affordability (0403), UK Geo Lifestyle Characteristics (0322) Jan 29, 2023 00:00-05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
UK Credit Header (0154/0155)
UK Credit Header (0154/0155) - Match Level Advanced/Enhanced
UK Bank Account Verification (0261)
UK Geo-Affordability (0392)
UK Consumer Affordability (0403)
UK Geo Lifestyle Characteristics (0322)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 25, 2023 - 12:18 GMT
Notification of Planned Supplier Maintenance - greenID DVS QLD Birth, marriage and change of name certificates Jan 29, 2023 17:30-18:30 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• QLD Birth, marriage and change of name certificates
Date
• Monday 30 January 2023
Time
• 4:30am to 5:30am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 24, 2023 - 02:24 GMT
Notification of Planned Supplier Maintenance - Maintenance for ID3 Jan 31, 2023 07:00-10:00 GMT
Dear Customer,

On 31/01/2023 between 19:00-22:00 GMT, GBG will be performing important maintenance to its services. This maintenance is required to ensure optimal performance of the service to our customers.

During the maintenance window there is expected to be 2 periods of up to 1 (one) hour where ID3global will experience slowness in responding to customers transactions.
Posted on Jan 24, 2023 - 16:29 GMT
Notification of Planned Supplier Maintenance - greenID Third Party Provider ASIC Feb 3, 2023 21:00 - Feb 4, 2023 05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: ASIC
Outage Start Date and Time: Saturday 04th February 2023 at 08:00 AEDT (10:00 NZDT)
Outage End Date and Time: Saturday 04th February 2023 at 16:00 AEDT (18:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 25, 2023 - 04:12 GMT
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354) Feb 4, 2023 07:00 - Feb 5, 2023 15:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 12, 2023 - 08:22 GMT
Notification of Planned Supplier Maintenance - greenID - Third Party Supplier FCS Feb 4, 2023 13:00-15:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

FCS
Start Time: Sunday 5th February 2023 00:00 AEDT (02:00 NZDT)
End Time: Sunday 5th February 2023 02:00 AEDT (04:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 29, 2022 - 04:28 GMT
Notification of Planned Supplier Maintenance - greenID Third Party Provider ASIC Feb 4, 2023 21:00 - Feb 5, 2023 01:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: ASIC
Outage Start Date and Time: Sunday 05th February2023 at 08:00 AEDT (10:00 NZDT)
Outage End Date and Time: Sunday 05th February2023 at 12:00 AEDT (14:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 25, 2023 - 04:23 GMT
Scheduled Maintenance Notification – Loqate Australia and New Zealand Production Database Upgrade Feb 5, 2023 14:00-14:30 GMT
Loqate Australia and New Zealand will be upgrading its database server to take advantage of new features as well as improved security.

The update is scheduled to take place at 1 AM AEDT on Monday 6 February, 2023. During this time, the update may cause up to 30 minutes of database downtime.

There are no changes to the Loqate (Harmony RightAddress) functionality included in this upgrade exercise.

Should you have any questions please contact our support team using the details below.

GBG Customer Support email: customer.support@gbgplc.com
Australia : 1800 312 860
Rest of the world: +61 1800 312 860
Posted on Jan 18, 2023 - 01:08 GMT
Notification of Planned Supplier Maintenance - greenID - NZTA (NZ Driver’s license) Feb 11, 2023 04:00-10:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production Environment
Data sources impacted: NZ Drivers License
Outage Start Date and Time: Saturday 11th February 2023 at 17:00 NZDT
Outage End Date and Time: Saturday 11th February 2023 at 23:59 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 27, 2023 - 04:07 GMT
Notification of Planned Supplier Maintenance - Hong Kong Population (0324) Feb 12, 2023 18:00-23:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 20, 2023 - 08:21 GMT
Notification of Planned Supplier Maintenance - OGM API (0397), Global Sanctions (0398), Global PEP (0399) Feb 20, 2023 04:00-06:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Please note, during these planned maintenance sessions there will be interruption to KYC6 and API services.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 17, 2023 - 18:46 GMT
Notification of Planned Supplier Maintenance - greenID DVS Driver Licence Mar 18, 2023 19:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Driver Licence
Date
• Sunday 19 March 2023
Time
• 6:00am to 9:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 23, 2023 - 01:12 GMT
Notification of Planned Supplier Maintenance - OGM API (0397), Global Sanctions (0398), Global PEP (0399) Mar 20, 2023 04:00-06:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Please note, during these planned maintenance sessions there will be interruption to KYC6 and API services.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 17, 2023 - 18:48 GMT
Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023
Notification of Planned Supplier Maintenance - ID3 South Africa Population (0259)
Completed - The scheduled maintenance has been completed.
Jan 27, 22:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 20:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is emergency supplier maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 26, 19:28 GMT
Notification of Planned Supplier Maintenance - ID3 South Africa Population (0259)
Completed - The scheduled maintenance has been completed.
Jan 27, 14:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 12:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is emergency supplier maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 26, 19:27 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 27, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:31 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 27, 07:00 GMT
Notification of Planned Supplier Maintenance - ID3 South Africa Population (0259)
Completed - The scheduled maintenance has been completed.
Jan 27, 06:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 04:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is emergency supplier maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 26, 19:25 GMT
Jan 26, 2023
Notification of Planned Supplier Maintenance - ID3 South Africa Population (0259)
Completed - The scheduled maintenance has been completed.
Jan 26, 22:32 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 20:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is emergency supplier maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 26, 19:24 GMT
Notification of Planned Supplier Maintenance - ID3 South Africa Population (0259)
Completed - The scheduled maintenance has been completed.
Jan 26, 16:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 12:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is urgent maintenance for this supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 26, 08:45 GMT
Service Incident for ID3global - South Africa Population (0259)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 04:56 GMT 13/01/23 – 13:43 GMT 17/01/23
Jan 26, 13:46 GMT
Update - Our supplier is continuing to work on fix for this issue and service will remain unavailable at present. We will update you as soon as we get any further information.

GBG Would like to apologise for any inconvenience caused.
Jan 16, 14:28 GMT
Update - Our supplier is currently working hard to fix this issue and have confirmed that unfortunately service will remain unavailable.

We will provide further updates as we get them.
Jan 13, 11:51 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 13, 05:11 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 26, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 08:32 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 26, 07:00 GMT
Jan 25, 2023
Service Disruption - Loqate / Account Section
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 15:42-16:25 GMT on 25/01/2023.

To customers that have been affected by this issue, we would again like to apologise.
Jan 25, 16:30 GMT
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Jan 25, 15:57 GMT
Service Incident for ID3global - Australia Property (0302)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 07:44 - 08:25 GMT 25/01/2023
Jan 25, 14:37 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 25, 08:26 GMT
Service Incident for ID3global - Australia Historical Electoral Roll (0299)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 07:44 - 08:25 GMT 25/01/2023
Jan 25, 14:37 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 25, 08:26 GMT
Service Incident for ID3global - Australia Telephone (0301)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 07:44 - 08:25 GMT 25/01/2023
Jan 25, 14:36 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 25, 08:26 GMT
Service Disruption - ID3Global/URU Platforms
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. We are continuing to monitor this to ensure no further disruption to the service. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you within the next 7 days

The incident duration was between 07:13 – 11:00 GMT DATE 25/01/2023

To customers that have been affected by this issue, we would again like to apologise.
Jan 25, 11:09 GMT
Update - Initial investigations have determined that our platform provider is experiencing issues with the platform that is provided to GBG

Users may be experiencing intermittent connectivity issues preventing access to the portal and/or slowness/timeouts when processing transactions.

We’re working to restore service as soon as possible. We will provide a further update at 12:00 25/01/2023
Jan 25, 11:01 GMT
Update - Initial investigations have determined that our platform provider is experiencing issues with the platform that is provided to GBG

Users may be experiencing intermittent connectivity issues preventing access to the portal and/or slowness/timeouts when processing transactions.

We’re working to restore service as soon as possible. We will provide a further update at 10:55 25/01/2023
Jan 25, 09:54 GMT
Identified - Initial investigations have determined that our platform provider is experiencing issues with the platform that is provided to GBG

Users may be experiencing intermittent connectivity issues preventing access to the portal and/or slowness/timeouts when processing transactions.

We’re working to restore service as soon as possible.
Jan 25, 08:58 GMT
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 08:54 25/01/23
Jan 25, 08:24 GMT
Notification of Planned Supplier Maintenance - greenID DVS NSW Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
Jan 25, 11:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 08:00 GMT
Scheduled - This notification is to inform you of emergency maintenance work being carried out by our supplier.

Environment
• Production
Document
• NSW Birth, marriage and change of name certificates
Date
• Wednesday 25 January 2023
Time
• 7:00pm to 10:00pm AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 25, 02:54 GMT
Retrospective Service Disruption - Utilities Register - Gas Enquiry Service Down
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

The incident duration was between 07:10-07:17 GMT DATE 25/01/2023

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Jan 25, 09:33 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 25, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 08:32 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 25, 07:00 GMT
Jan 24, 2023
Retrospective Service Disruption - ID3Global / UK Credit Header (0154/0155) & UK Bank Account Verification (0261)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the following item checks:
UK Credit Header Identity (0154)
UK Credit Header AML (0155)
UK Bank Account Verification (0261)

The incident duration was between 14:26-14:31 GMT on 24/01/2023.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 24, 16:46 GMT
Retrospective Service Disruption - ID3Global / Italy Population (Codice Fiscale) (0250)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Italy Population (Codice Fiscale) (0250) item check.

The incident duration was between 08:41-09:09 GMT on 24/01/2023.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 24, 09:24 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 24, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 24, 07:00 GMT
Retrospective Service disruption - ID3global - UK Credit Header (0154/0155)
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 02:00 - 02:50 GMT 24/01/2023

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jan 24, 03:06 GMT
Jan 23, 2023
Notification of Planned Supplier Maintenance - greenID DVS Citizenship and immicard
Completed - The scheduled maintenance has been completed.
Jan 23, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 18:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and immicard
Date
• Tuesday 24 January 2023
Time
• 5:00am to 8:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 5, 23:44 GMT
Service Disruption - ID3global/URU - All Services
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 16:09-16:31 GMT on 23/01/2023.

To customers that have been affected by this issue, we would again like to apologise.
Jan 23, 16:37 GMT
Update - We are continuing to investigate this issue.
Jan 23, 16:30 GMT
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 17:00 on 23/01/2023.
Jan 23, 16:28 GMT
Service Disruption - Loqate / Services
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 13:58 – 14:47 GMT 23/01/2023
Jan 23, 14:56 GMT
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Jan 23, 14:41 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 23, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 05:31 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 23, 04:00 GMT
Notification of Planned Supplier Maintenance - OGM API (0397), Global Sanctions (0398), Global PEP (0399)
Completed - The scheduled maintenance has been completed.
Jan 23, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 04:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Please note, during these planned maintenance sessions there will be interruption to KYC6 and API services.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 17, 18:46 GMT
Jan 22, 2023
Notification of Planned Supplier Maintenance - greenID DVS Citizenship and immicard
Completed - The scheduled maintenance has been completed.
Jan 22, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and immicard
Date
• Monday 23 January 2023
Time
• 5:00am to 8:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 5, 23:48 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 22, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 22, 07:00 GMT
Notification of Planned Supplier Maintenance - greenID Third Party Provider - PND
Completed - The scheduled maintenance has been completed.
Jan 22, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Data sources impacted: Public Number Directory (PND)
Outage Start Date and Time: Sunday 22nd January 2023, at 18:00 AEDT
Outage End Date and Time: Sunday 22nd January 2023, at 20:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 13, 05:21 GMT
Notification of Planned Supplier Maintenance - greenID ACI Secure eCommerce: ReD Shield
Completed - The scheduled maintenance has been completed.
Jan 22, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 05:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: File Transfer Platform
Start Date/Time: January 21, 2023 11:00 PM Central Standard Time
End Date/Time: January 22, 2023 03:00 AM Central Standard Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 18, 23:16 BST
Retrospective Service Disruption - ID3Global / OGM API (0397)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the following item check: OGM API (0397)

The incident duration was between 21:05-21:24 GMT on 21/01/2023

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 22, 08:39 GMT
Service Incident for ID3global - UK Credit Bureau (Advanced) (0395)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 00:27-02:42 GMT on 22nd January 2023.
Jan 22, 08:08 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 22, 01:06 GMT
Notification of Planned Supplier Maintenance - ID3global / UK Credit Header (0154/0155) inc. Advanced, UK Bank Account Verification (0261), UK Geo-Affordability (0392), UK Consumer Affordability (0403), UK Geo Lifestyle Characteristics (0322)
Completed - The scheduled maintenance has been completed.
Jan 22, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.
UK Credit Header (0154/0155)
UK Credit Header (0154/0155) - Match Level Advanced/Enhanced
UK Bank Account Verification (0261)
UK Geo-Affordability (0392)
UK Consumer Affordability (0403)
UK Geo Lifestyle Characteristics (0322)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 20, 14:27 GMT
Jan 21, 2023
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 21, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 21, 07:00 GMT
Jan 20, 2023
Service Disruption - IDscan / Scannet
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 08:25-09:00 GMT on 20/01/2023.
Jan 20, 09:22 GMT
Identified - We are currently experiencing an outage with our remote desktop service which helps us to support our Scannet Customers. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

The chat functionality is still working but the Scannet team are unable to remotely access customers machines.
Jan 20, 09:06 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 20, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 20, 07:00 GMT
Notification of Planned Supplier Maintenance - greenID - ASIC
Completed - The scheduled maintenance has been completed.
Jan 20, 00:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 21:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Outage Start Date and Time: Friday 20th January 2023 at 08:00 AEDT (10:00 NZDT)
Outage End Date and Time: Friday 20th January 2023 at 11:00 AEDT (13:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 15, 22:19 GMT
Jan 19, 2023
IDscan Australia Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 13:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 13:00-14:00 GMT to deploy the 22.12 Release. To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/22-12-dec-2022-release-update/

If you have any questions, please contact the GBG Helpdesk: Helpdesk@gbgplc.com
Jan 12, 14:01 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 19, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 19, 07:00 GMT
IDscan UK Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 05:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 05:00-06:00 GMT to deploy the 22.12 Release. To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/22-12-dec-2022-release-update/

If you have any questions, please contact the GBG Helpdesk: Helpdesk@gbgplc.com
Jan 12, 14:01 GMT
Jan 18, 2023
Notification of Planned Supplier Maintenance - greenID DVS Driver Licence
Completed - The scheduled maintenance has been completed.
Jan 18, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 19:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Driver Licence
Date
• Sunday 19 March 2023
Time
• 6:00am to 9:00am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 17, 23:14 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 18, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 18, 07:00 GMT
Jan 17, 2023
Retrospective Service Disruption - 0154 - UK Credit Header (Identity) / 0155 - UK Credit Header (AML) / 0261 - UK Bank Account Verification
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against:

0154 - UK Credit Header (Identity)
0155 - UK Credit Header (AML)
0261 - UK Bank Account Verification

The incident duration was between 08:58– 09:13 GMT DATE 17/01/2023

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 17, 09:26 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 17, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 17, 07:00 GMT
Service Disruption Now Resolved - greenID DVS NT birth, marriage and change of name certificates
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Environment
• Production
Document
• NT Birth, marriage and change of name certificates
Date
• Tuesday 17 January 2023
Time
• 11:36am to 11:59am AEDT

Additional Information
Service restored.
Jan 17, 02:09 GMT
Jan 16, 2023
Service Disruption - 0154 - UK Credit Header (Identity) / 0155 - UK Credit Header (AML)
Resolved - Service was restored at approximately 17:30 GMT.

We apologise for any inconvenience caused.
Jan 16, 19:12 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 16, 16:53 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 16, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 05:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 16, 04:00 GMT
Notification of Planned Supplier Maintenance - ID3global / South Africa Population (0259)
Completed - The scheduled maintenance has been completed.
Jan 16, 02:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 15, 20:02 GMT
Jan 15, 2023
Notification of Planned Supplier Maintenance - greenID DVS Passport
Completed - The scheduled maintenance has been completed.
Jan 15, 18:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 14:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Passport
Date
• Monday 16 January 2023
Time
• 12:00am to 4:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Dec 7, 02:09 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 15, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 15, 07:00 GMT
Jan 14, 2023
Notification of Planned Supplier Maintenance - greenID DVS SA Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
Jan 14, 23:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Sunday 15 January 2023
Time
• 7:30am to 10:30am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 12, 21:57 GMT
Notification of Planned Supplier Maintenance - greenID - NZTA (NZ Driver’s license)
Completed - The scheduled maintenance has been completed.
Jan 14, 10:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 04:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production Environment
Data sources impacted: NZ Driver’s license
Outage Start Date and Time: Saturday 14th January 2023 at 17:00 NZDT
Outage End Date and Time: Saturday 14th January 2023 at 23:59 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 11, 06:34 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 14, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 08:31 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Jan 14, 07:00 GMT
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