Identified - Dear greenID Simple KYC Customer,

Please be advised that Simple KYC are experiencing an AUSTRAC service interruption.

Investigation confirmed this is due to unexpected changes on the AUSTRAC side resulting in the SKYC data collector process failing when retrieving AUSTRAC details.

AUSTRAC is a secondary data source and will not impact on Verify functionality and case creation.

Note that we have turned off the AUSTRAC lookups to avoid further alert messaging on the worklist.

The team will review the AUSTRAC changes and advise once the fix is confirmed. This will be done following the code freeze in the new year.

Information retrieved from AUSTRAC lookup provides information on remitters. As a manual workaround, this information can be found on the new AUSTRAC website: https://apps.austrac.gov.au/rsr/

Dec 21, 2023 - 04:29 GMT
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Singapore ID Primary 1 (0481) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan USA PROD ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate SaaS Platform Operational
Store Finder - Geocoding Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GreenID Operational
90 days ago
99.76 % uptime
Today
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
90 days ago
99.76 % uptime
Today
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
Review Service Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled - On 22/02/2024 between 19:30-23:00 GMT, GBG will be performing important maintenance to its services. This maintenance is required to ensure optimal performance of the service to our customers.

During the maintenance window there is expected to be 2 periods of up to 1 (one) hour where ID3global may experience some slowness in responding to customers transactions.

Feb 15, 2024 - 13:33 GMT
Loqate Maintenance Feb 23, 2024 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Posted on Jan 26, 2024 - 16:40 GMT
This notification is to inform you of planned maintenance work being carried out on this platform.

An outage will occur for 15 minutes during this time

During the dates/times specified, the service will be unavailable and failures will occur for the below service.

Posted on Feb 16, 2024 - 12:26 GMT
Loqate Maintenance Feb 24, 2024 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Posted on Jan 26, 2024 - 16:40 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:26 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 22, 2024 - 10:10 GMT
Loqate Maintenance Feb 25, 2024 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Posted on Jan 26, 2024 - 16:40 GMT
Loqate Maintenance Feb 25, 2024 09:00-15:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Feb 22, 2024 - 15:12 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 17:07 GMT
Loqate Maintenance Feb 26, 2024 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Posted on Jan 26, 2024 - 16:41 GMT
Loqate Maintenance Feb 27, 2024 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Posted on Jan 26, 2024 - 16:41 GMT
Loqate Maintenance Feb 29, 2024 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Posted on Jan 26, 2024 - 16:41 GMT
Please be aware that GBG IDscan are deploying the 24.2 Release during the maintenance window schedule stated.

We anticipate no service downtime during the deployment of the release.

If you have any other questions, please contact the GBG Helpdesk.

Posted on Feb 22, 2024 - 11:28 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:50 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

DIA NZ Passport / Birth and Citizenship Documents
Saturday 2nd March 2024
From: 07:00AM NZDT - 10:30:00 AM NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 22, 2024 - 02:35 GMT
Dear Customer,

The server SSL certificates used for vixverify.com and clientcert.vixverify.com hostnames are approaching expiry and will be updated during first weeks of March. The certificates are used for all web access (i.e. web service calls).

Test environment certificates will be updated on 6th March 2024 at 7pm AEDT.

Hostnames

https://test-au.vixverify.com

https://test-au-fip.vixverify.com

https://test-au.clientcert.vixverify.com

https://test-au-fip.clientcert.vixverify.com

Production environment certificates will be updated on 13 March 2024 at 7pm AEDT.

Hostnames

https://au.vixverify.com

https://au-fip.vixverify.com

https://au.clientcert.vixverify.com

https://au-fip.clientcert.vixverify.com/

The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.

Please visit the greenID Wiki page for certificate download and more information:
https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2331213832/2024+Notice+of+Certificate+Renewal+for+vixverify.com+hostnames

If you have any questions please contact: customer.support@gbgplc.com

Posted on Feb 13, 2024 - 00:16 GMT
Update - We will be undergoing scheduled maintenance during this time.
Jan 28, 2024 - 23:16 GMT
Scheduled - Please be advised that there will be a service interruption as our third party provider, ASIC will be conducting essential maintenance during the below stated times:

Environment: Production Environment
Data sources impacted: ASIC
Outage Start Date and Time: Friday, 8th March 2024 at 00:00 AEDT
Outage End Date and Time: Friday, 8th March 2024 at 03:00 AEDT

During this time the match results that are normally expected to be received may be lower due to the absence of the ASIC data source.

Dec 21, 2023 - 03:27 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:48 GMT
Dear Customer,

The server SSL certificates used for vixverify.com and clientcert.vixverify.com hostnames are approaching expiry and will be updated during first weeks of March. The certificates are used for all web access (i.e. web service calls).

Test environment certificates will be updated on 6th March 2024 at 7pm AEDT.

Hostnames

https://test-au.vixverify.com

https://test-au-fip.vixverify.com

https://test-au.clientcert.vixverify.com

https://test-au-fip.clientcert.vixverify.com

Production environment certificates will be updated on 13 March 2024 at 7pm AEDT.

Hostnames

https://au.vixverify.com

https://au-fip.vixverify.com

https://au.clientcert.vixverify.com

https://au-fip.clientcert.vixverify.com/

The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.

Please visit the greenID Wiki page for certificate download and more information:
https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2331213832/2024+Notice+of+Certificate+Renewal+for+vixverify.com+hostnames

If you have any questions please contact: customer.support@gbgplc.com

Posted on Feb 13, 2024 - 00:18 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:48 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Please note, during these planned maintenance sessions there will be interruption to KYC6 and API services (2.1 and 1.0) from 5am to 7am (UK time).

Posted on Jan 18, 2024 - 13:19 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:27 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:49 GMT
Loqate Maintenance - Account Section Mar 29, 2024 09:00-12:00 GMT
Please be advised that GBG technical teams will undertaking maintenance today to improve the resiliency and reliability of the service. If you are using the service during this time, you may experience a brief disruption and some increased latency during this window. All other services will remain unaffected.
Posted on Feb 05, 2024 - 12:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:49 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:51 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:28 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:59 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:51 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 02, 2024 - 11:05 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:29 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:52 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:30 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:34 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 02, 2024 - 11:05 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:35 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:37 GMT
Past Incidents
Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:40 GMT
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:40 GMT
Resolved - Issue is resolved

Document/s Affected: SA BDM
Start Date and Time: 21 February 2024 — 2:01PM AEDT
End Date and Time: 21 February 2024 — 2:27PM AEDT

Thanks for your patience.

Feb 21, 04:52 GMT
Investigating - Please be advised that the SA Birth, Change of Name and Marriage Certificates are experiencing intermittent service disruption.

Verifications with the SA Birth, Change of Name and Marriage Certificates may produce errors.

Feb 21, 04:04 GMT
Resolved - Environment
• Production

Document/s Affected
• Passport

Start Date and Time
• 15 February 2024 — 2:30PM AEDT

End Date and Time
• 15 February 2024 — 3:13PM AEDT

Feb 21, 04:14 GMT
Resolved - There was a unexpected issue with GBG Alert which has been resolved.

Duration (AEDT)
Start - Mon 12 Feb – 10am
End - Wed 14 Feb – 12:30pm
Duration: 50 Hours, 30 Minutes

The impact to GBG alert/users of GBG Alert was:

• GBG Alert rules that should have been triggered were not triggered.
• Errors displayed in the admin panel
• Customer batch files are empty because no rules were triggered by GBG Alert.

Feb 21, 03:24 GMT
Resolved - Please be advised that the Sanctions service on Compliance Platform Production and Staging is now restored.
Feb 21, 01:02 GMT
Monitoring - Please be advised that the Sanctions service on Compliance Platform Production is now restored.
Our team is working to restore the Sanction service on Compliance Platform Staging as soon as possible.

Feb 20, 00:31 GMT
Investigating - Please be advised that the Sanctions service on Compliance Platform Production and Staging is unexpectedly unavailable.

Resolution time is currently unknown. We are urgently working to resolve the issue.

The next update will be provided when new information becomes available

Feb 19, 22:10 GMT
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service may be unavailable and failures will occur for the below checks.

GBG IDscan - Hosted Platform (AUS PROD)

Feb 20, 09:19 GMT
Completed - The scheduled maintenance has been completed.
Feb 20, 08:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 05:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service may be unavailable and failures will occur for the below item checks.

Feb 19, 14:40 GMT
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:40 GMT
Feb 19, 2024
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 11:04 – 11:08 GMT 19-Feb-2024

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.

Feb 19, 11:42 GMT
Completed - The scheduled maintenance has been completed.
Feb 19, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:40 GMT
Completed - The scheduled maintenance has been completed.
Feb 19, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 05:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Please note, during these planned maintenance sessions there will be interruption to KYC6 and API services (2.1 and 1.0) from 5am to 7am (UK time).

Jan 18, 13:19 GMT
Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Dec 27, 17:06 GMT
Completed - The scheduled maintenance has been completed.
Feb 18, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production

Passport (DVS)

Start Date and Time : 18 February 2024 — 11:59PM AEDT

End Date and Time : 19 February 2024 — 2:00AM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 13, 05:31 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the following item check:

Germany Consumer (0201)

The incident duration was between 23:49 GMT on 17/02/2024 and 03:04 GMT on 18/02/2024.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Feb 18, 08:38 GMT
Postmortem - Read details
Feb 20, 10:56 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing ID3global & URU Platforms via the portal or an API.

The incident duration was between 04:20-04:54 GMT on 18/02/2024.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Feb 18, 08:11 GMT
Completed - The scheduled maintenance has been completed.
Feb 18, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:40 GMT
Completed - The scheduled maintenance has been completed.
Feb 18, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 00:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is work scheduled for this time period.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 16, 15:19 GMT
Completed - The scheduled maintenance has been completed.
Feb 18, 00:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 08:45 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

The only impact to the ADD service will be on Saturday 17th February where the service will be unavailable between the hours of 22:00 and 00:00 (2-hour outage).

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 8, 12:52 GMT
Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.
Environment
• Production

Document/s Affected
• Centrelink

Start Date and Time
• 18 February 2024 — 12:00AM AEDT

End Date and Time
• 18 February 2024 — 6:00AM AEDT

Additional Information
• You may receive system errors 'S' responses until the issue is resolved

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 15, 04:05 GMT
Completed - The scheduled maintenance has been completed.
Feb 17, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 11:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DIA NZ Passport / Birth and Citizenship Documents
Sunday 18th February 2024
From: 12:00AM NZDT - 3:00:00 AM NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 15, 23:35 GMT
Completed - The scheduled maintenance has been completed.
Feb 17, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 11:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier DIA.

Environment: Production
Documents: NZ Passport, Birth and Citizenship Documents

Outage Start Date and Time: Sunday 18th February 2024, at 00:00 AM NZDT

Outage End Date and Time: Sunday 18th February 2024, at 03:00 AM NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 16, 05:35 GMT
Completed - The scheduled maintenance has been completed.
Feb 17, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:39 GMT
Feb 16, 2024
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:00 GMT 14/02/24 – 13:30 GMT 14/02/24

Feb 16, 12:40 GMT
Update - We are continuing to work on a fix for this issue.
Feb 16, 09:32 GMT
Update - Our support teams are continuing to investigate this issue.
Feb 15, 10:10 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 14, 16:52 GMT
Resolved - Some customers may have experienced degraded service on the IDScan Hosted (UK PROD) service between 04.00 GMT – 10.40 GMT 16/02/2024. Service has been fully restored.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Feb 16, 11:25 GMT
Completed - The scheduled maintenance has been completed.
Feb 16, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:39 GMT
Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 20:00 GMT
Scheduled - Please be advised that the Australian Tenancy File data source will be unavailable due to upcoming maintenance at our third party provider.

During this scheduled down time, services will be unavailable as stated below:

Environment:Production.
Data sources impacted:Australian Tenancy File
Outage Start Date and Time: Friday 16th February 2024, at 07:00 AM AEDT
Outage End Date and Time: Friday 16th February 2024, at 08:00 AM AEDT


Verification rates may be lower than the expected as a result of this disruption.

Feb 12, 22:29 GMT
Completed - The scheduled maintenance has been completed.
Feb 15, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA BDM

Start Date and Time
15 February 2024 — 8:00PM AEDT

End Date and Time
15 February 2024 — 10:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 14, 23:22 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 22:48 14/02/24 – 06:47 15/02/24 GMT

Feb 15, 08:15 GMT
Investigating - We are investigating an issue intermittently affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority.
Feb 15, 00:25 GMT
Completed - The scheduled maintenance has been completed.
Feb 15, 08:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:39 GMT
Resolved - Environment:
Production

Document/s Affected:
Passport

Start Date and Time
15 February 2024 — 2:30PM AEDT

End Date and Time:
15 February 2024 — 3:13PM AEDT

Incident resolved

Feb 15, 03:30 GMT
Feb 14, 2024
Completed - The scheduled maintenance has been completed.
Feb 14, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:41 GMT
Completed - The scheduled maintenance has been completed.
Feb 14, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 03:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
• Citizenship Certificate
• Immigration Card

Start Date and Time
14 February 2024 — 2:00PM AEDT

End Date and Time
14 February 2024 — 4:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 11, 22:08 GMT
Resolved - Data sources impacted: NZTA NZ Drivers Licence
Impact Start Time: Friday 2nd February 2024 at 02:00 AM AEDT. (Friday 2nd February 2024 at 04:00 AM NZDT)
Impact End Time: Wednesday 14th February 2024 at 11:15 AM AEDT (Wednesday 14th February 2024 at 13:15 PM NZDT)

Feb 14, 02:09 GMT
Feb 13, 2024
Completed - The scheduled maintenance has been completed.
Feb 13, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 07:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 12, 11:25 GMT
Completed - The scheduled maintenance has been completed.
Feb 13, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:41 GMT
Feb 12, 2024
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the item check:

Sekura Fraud Signals - 389

The incident duration was between 10:30 - 14:10 GMT on 12/02/2024.

Feb 12, 14:52 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate service listed below.

The incident duration was between 20:55 GMT on 09/02/2024 and 06:41 GMT on 10/02/2024.

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.

Feb 12, 09:37 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 21:00 – 21:12 GMT DATE 12/02/2024

Feb 12, 08:27 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 11, 21:14 GMT
Completed - The scheduled maintenance has been completed.
Feb 12, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:41 GMT
Completed - The scheduled maintenance has been completed.
Feb 12, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
• Citizenship Certificate
• Immigration Card

Start Date and Time: 12 February 2024 — 9:00AM AEDT
End Date and Time: 12 February 2024 — 12:00PM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 9, 06:00 GMT
Feb 11, 2024
Completed - The scheduled maintenance has been completed.
Feb 11, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Dec 27, 17:05 GMT
Completed - The scheduled maintenance has been completed.
Feb 11, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:41 GMT
Feb 10, 2024
Completed - The scheduled maintenance has been completed.
Feb 10, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:41 GMT
Completed - The scheduled maintenance has been completed.
Feb 10, 00:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 23:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out for Compliance Platform.

*Date: Saturday 10th February 2024
Start: 10:00 AM ADST
Finish: 11:00 AM ADST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 5, 00:44 GMT
Feb 9, 2024
Completed - The scheduled maintenance has been completed.
Feb 9, 22:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 22:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time.

Customers may receive some intermittent errors between 22:00 - 22:30 GMT due to part of the maintenance we must undertake. We apologise for any impact to your business in the meantime.

Feb 8, 17:52 GMT
Resolved - This incident has been resolved.
Feb 9, 16:18 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 9, 14:06 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 12:55 GMT – 13:00 GMT 09/02/2024

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Feb 9, 13:29 GMT
Completed - The scheduled maintenance has been completed.
Feb 9, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:40 GMT
Feb 8, 2024
Completed - The scheduled maintenance has been completed.
Feb 8, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 11:00 GMT
Scheduled - Please be advised that GBG technical teams will undertaking maintenance today to improve the resiliency and reliability of the service. If you are using the service during this time, you may experience some intermittent errors and latency during this window. All other services will remain unaffected.
Feb 8, 10:28 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 11:37 GMT – 11:38 GMT 08/02/2024

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Feb 8, 12:36 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 07:22 GMT – 07:27 GMT 08/02/24

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Feb 8, 08:18 GMT
Completed - The scheduled maintenance has been completed.
Feb 8, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. Whilst it is expected that all Loqate services will continue to remain up and operational as normal, customers may receive some intermittent errors between approximately 05:00-07:00 GMT due to part of the maintenance we have to undertake.

GBG technical teams are investigating solutions to address this issue. We apologise for any impact to your business in the meantime.

Jan 26, 16:40 GMT