Update - We are continuing to work on a fix for this issue.
May 25, 08:55 BST
Update - Our platform team continue to be in contact with our supplier to find a resolution for this issue.
May 23, 09:27 BST
Update - We are continuing to work on a fix for this issue.
May 20, 09:03 BST
Identified - We are continuing to work with our data supplier for a fix on this issue following identification of the issue.
May 19, 08:55 BST
Update - We are currently still investigating this issue with our data supplier and our platform team.
May 16, 17:35 BST
Investigating - We are currently investigating this issue.
May 16, 09:52 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 BST
Scheduled - Please be advised that GBG support teams will be deploying a series of changes during this time to improve stability and reliability of Loqate services. All services are expected to be up and operational as normal during this time, but if you do experience any issues, please contact the GBG Helpdesk.
Identified - Please be advised that the supplier of Politically Exposed Persons Watchlist is no longer updating this list and we are currently investigating another option. This watchlist was last updated in January 2022.
May 23, 03:52 BST
Update - Please be advised that connection to the VIC Electoral Commission data source is unavailable and under review.

The data source has been disabled until further notice.

Apr 7, 00:34 BST
Identified - Please be advised that the VIC Electoral Commission datasource is unexpectedly unavailable.

Transactions with the VIC Electoral Commission datasource may produce errors.

Mar 31, 23:45 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Major Outage
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Under Maintenance
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Major Outage
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG ProID Operational
GBG IDscan Core Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Major Outage
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
VIC Electoral Roll Major Outage
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Degraded Performance
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
Loqate Under Maintenance
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Under Maintenance
AddressComplete Operational
Capture China Operational
Verify China Operational
CAFS Operational
Group-IB Secure Bank Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - GBG will be implementing a change to the ID3Global service during this time which will improve how we handle certain item checks. You may experience a brief up-to 5 minute interruption to service whilst this is being deployed but the service will otherwise be fully operational as normal. No other GBG services are affected by this. GBG would like to apologise for any inconvenience caused during this time
May 23, 16:15 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 20, 10:56 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Time: Sunday 29th May 2022 - 00:00 AEDT (02:00 NZDT)
End Time: Sunday 29th May 2022 - 02:00 AEDT (04:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 9, 07:51 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 20, 10:45 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship
Date
• Saturday 4 June 2022
Time
• 8:00pm to 9:00pm AEST
Additional Information
You may receive system errors 'S' responses for a 30 minute period during the 1 hour scheduled outage window. Through the rest of the scheduled outage Citizenship certificates will be transacting normally.


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 25, 08:02 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 20, 10:51 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 29, 15:12 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 4, 13:50 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 29, 15:13 BST
Past Incidents
May 25, 2022
Resolved - GBG are pleased to confirm that service has now been stabilised and the incident resolved. GBG Support teams are continuing to investigate the root cause and any further remediation actions needed for this but service has now been restored. We would like to apologise for any inconvenience caused whilst we worked to resolve this.

The incident duration was between 10:01 BST – 13:50 BST 25/05/2022

May 25, 14:26 BST
Update - We are continuing to work on a fix for this issue.
May 25, 13:28 BST
Update - GBG Support teams are continuing to investigate this issue and have made a number of changes to help stabilise performance. Further updates to be provided as soon as they are available.
May 25, 13:23 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 25, 10:41 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:52 – 20:48 BST 24/05/2022

May 25, 08:54 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 24, 13:21 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14:26 – 17:38 BST 24/05/2022

May 25, 08:44 BST
Update - We are continuing to work on a fix for this issue.
May 24, 17:03 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 24, 14:50 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 05:37 – 06:21 BST 25/05/2022

May 25, 08:37 BST
Update - We are continuing to work on a fix for this issue.
May 25, 08:37 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 25, 06:16 BST
May 24, 2022
Completed - The scheduled maintenance has been completed.
May 24, 17:02 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 23, 13:07 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:01 BST
Scheduled - Dear Customers,

GBG would like to inform you of upcoming changes which may require action.

0312 New Zealand Directors
New comment codes
0414 No/Insufficient fixed locality supplied.
0416 No/Insufficient fixed postcode supplied.

Retired comment codes
0914 No/Insufficient fixed locality supplied. This is a mandatory field and so no authentication was carried out for this item check.
0916 No/Insufficient fixed postcode supplied. This is a mandatory field and so no authentication was carried out for this item check.

Retired partial codes
4100 Partial forename matched
4101 Partial surname matched
4102 Partial middle name matched

0315 New Zealand DIA Birth
‘Morther’s maiden name’ and ‘Town of Birth’ will no longer be supported.

New comment codes
0611 Date of birth supplied is of an invalid format.
0612 Date of birth supplied is a future date.

Retired comment codes
0100 No/insufficient forename supplied
0101 No/insufficient surname supplied
0102 No/insufficient middlename supplied
0105 No/insufficient day of birth supplied
0106 No/insufficient month of birth supplied
0107 No/insufficient year of birth supplied
0109 No/insufficient mothers maiden name supplied
0121 No/insufficient place of birth supplied

Retired match/warning/mismatch codes
2109 Mother's maiden surname valid/matched
3500 Place Of Birth valid/matched
4100 Partial forename matched
4101 Partial surname matched
4102 Partial middle name matched
4109 Partial mother's maiden surname valid/matched
6109 Undetermined mothers maiden name match. Information not available at source
6500 Undetermined place of Birth match. Information not available at source

8109 Mothers maiden name invalid/did not match
9500 Place Of Birth invalid/did not match


0317 New Zealand DIA Passport
New comment codes
0611 Date of birth supplied is of an invalid format.
0612 Date of birth supplied is a future date.

Retired comment codes
0100 No/insufficient forename supplied
0101 No/insufficient surname supplied
0102 No/insufficient middlename supplied
0105 No/insufficient day of birth supplied
0106 No/insufficient month of birth supplied
0107 No/insufficient year of birth supplied
0111 Date of birth supplied is of an invalid format.
0112 Date of birth supplied is a future date.

Retired partial codes
4100 Partial forename matched
4101 Partial surname matched
4102 Partial middle name matched

0357 Australia Marketing
New Result Codes
0605 No/insufficient day of birth supplied. This is a mandatory field and so no authentication was carried out for this item check.
0606 No/insufficient month of birth supplied. This is a mandatory field and so no authentication was carried out for this item check.
0607 No/insufficient year of birth supplied. This is a mandatory field and so no authentication was carried out for this item check.
0611 Date of birth supplied is of an invalid format. This is a mandatory field and so no authentication was carried out for this item check.
0612 Date of birth supplied is a future date. This is a mandatory field and so no authentication was carried out for this item check.
0912 No/Insufficient fixed building supplied. This is a mandatory field and so no authentication was carried out for this item check.
8260 Address invalid/did not match
2104 Gender valid/matched
8104 Gender invalid/did not match

Retired Result Codes
0105 No/insufficient day of birth supplied.
0106 No/insufficient month of birth supplied.
0107 No/insufficient year of birth supplied.
0111 Date of birth supplied is of an invalid format
0112 Date of birth supplied is a future date
0412 No/Insufficient fixed building supplied
4100 Partial forename matched
4102 Partial middle name matched


Thank you for your cooperation.

Kind Regards,
The Product Team.

May 13, 15:32 BST
Resolved - This incident has been resolved.
May 24, 16:08 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 24, 15:12 BST
Resolved - This incident has been resolved.
May 24, 11:03 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 24, 09:08 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is due to on-going maintenance and will continue to 16:00 BST
May 24, 09:17 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 24, 09:10 BST
May 23, 2022
Completed - The scheduled maintenance has been completed.
May 23, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship
Date
• Tuesday 24 May 2022
Time
• 5:00am to 8:00am AEST
Additional Information
You may receive system errors 'S' responses for a 30 minute period during the 3 hour scheduled outage window. Through the rest of the scheduled outage Citizenship certificates will be transacting normally.


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 5, 05:38 BST
Completed - The scheduled maintenance has been completed.
May 23, 16:00 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 23, 13:08 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 07:00 BST
Update - We will be undergoing scheduled maintenance during this time.
May 20, 13:02 BST
Scheduled - GBG will be implementing a change to the ID3Global service during this time which will improve how we handle certain item checks.

You may experience a brief up-to 5 minute interruption to service whilst this is being deployed but the service will otherwise be fully operational as normal. No other GBG services are affected by this. GBG would like to apologise for any inconvenience caused during this time.

May 20, 11:45 BST
Completed - The scheduled maintenance has been completed.
May 23, 10:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 06:10 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 23, 06:07 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Germany 0228 item check.

The incident duration was between 01:00 BST – 02:30 BST 22/05/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

May 23, 09:35 BST
May 22, 2022
Completed - The scheduled maintenance has been completed.
May 22, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship
Date
• Monday 23 May 2022
Time
• 5:00am to 8:00am AEST
Additional Information
You may receive system errors 'S' responses for a 30 minute period during the 3 hour scheduled outage window. Through the rest of the scheduled outage Citizenship certificates will be transacting normally.


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 5, 05:36 BST
Completed - The scheduled maintenance has been completed.
May 22, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 05:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 23, 09:08 GMT
Completed - The scheduled maintenance has been completed.
May 22, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 6, 10:38 BST
May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

NZTA NZ Drivers license
Outage Start Date and Time: Saturday 21st May 2022, at 17:00 NZST·
Outage End Date and Time: Sunday 22nd May 2022 at 00:00 NZST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 18, 08:20 BST
Completed - The scheduled maintenance has been completed.
May 21, 07:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be intermittent and therefore failures/errors may occur for the below item checks.

May 18, 18:18 BST
May 20, 2022
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service.

The incident duration was between 13:15 BST – 14:05 BST 20/05/2022

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

May 20, 14:41 BST
Completed - The scheduled maintenance has been completed.
May 20, 00:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:45 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out.

ASIC Personal Name Search
Start Time: 19th May 2022 – 01:55PM AEST
End Time: 20th May 2022 – 09:05AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 19, 03:11 BST
May 19, 2022
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:00 - 12:30 BST DATE 19/05/22

May 19, 13:11 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 19, 11:29 BST
Completed - The scheduled maintenance has been completed.
May 19, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• WA Birth, marriage and change of name certificates
Date
• Thursday 19 May 2022
Time
• 7:00pm to 9:00pm AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 13, 00:39 BST
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service.

GBG Support teams investigating the root cause for this and continuing to monitor. GBG would like to apologise for any inconvenience caused.

The incident duration was between 08:00 BST – 10:28 BST 19/05/2022

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

May 19, 11:03 BST
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service. Our teams are investigating the underlying cause of this issue.

The incident durations were between 23:00 BST 18/05/22 – 01:15 BST 19/05/22 & 04:45 BST - 07:30 BST 19/05/22

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

May 19, 08:58 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 17:38 - 18:12 May 18, 2022 (BST)

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

May 19, 02:39 BST
Resolved - Date
• Thursday 19 May 2022
Time
• 5:26am to 9:21am AEST

May 19, 01:26 BST
Identified - The greenID technology team advises that the ACT Birth, marriage and change of name certificates datasource is unexpectedly unavailable. Transactions with the ACT Birth, marriage and change of name certificates datasource may produce errors Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.
May 19, 00:28 BST
May 18, 2022
Postmortem - Read details
May 18, 16:28 BST
Resolved - Please be advised that you may have experienced a service disruption that may have prevented you from using our service.

The incident duration was between 13:30 BST – 14:57 BST 18/05/2022

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

May 18, 15:07 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 00.30 – 13.00 BST 18/05/22

To customers that have been affected by this issue, we would again like to apologise.

May 18, 13:38 BST
Update - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time 16:00 BST 18/05/22
May 18, 12:15 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 12:00pm BST
May 18, 09:00 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 18, 02:38 BST
May 17, 2022
Resolved - Issue resolved as of 13:05.
May 17, 13:25 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 17, 13:10 BST
May 16, 2022
Resolved - GBG are pleased to confirm that a fix was deployed to the Account Section to enable 3DSV2 payments. This has been under monitor throughout the afternoon and all card payments are being processed correctly. This incident is now resolved.

GBG would like to apologise for any inconvenience caused whilst we worked to fix this issue.

The incident duration was between 20:00 BST 25/04/2022 – 12:10 BST 16/05/2022

May 16, 17:39 BST
Update - GBG Support teams are continuing to work on the fix for this issue and will provide further updates as soon as possible.
May 11, 17:39 BST
Update - We are awaiting confirmation of successful testing of the fix and rollout. We will provide further updates as soon as available.
May 8, 17:11 BST
Update - We are awaiting confirmation of successful testing of the fix and rollout. We will provide further updates as soon as available.
May 6, 17:14 BST
Update - During final pre-deployment testing for the fix GBG Support teams have identified some minor issues which are being addressed in order to deploy this as safely as possible. The maintenance notice has been updated to reflect the new deployment date 04/05/2022. This issue continues to only affect a proportion of card payments but if you are affected please contact the GBG Helpdesk to arrange a payment over the phone. GBG would like to thank you for your continued patience and will provide further updates as soon as possible.

We are carrying out testing of the fix and expect this to be completed by 06/05/2022

May 5, 11:30 BST
Update - During final pre-deployment testing for the fix GBG Support teams have identified some minor issues which are being addressed in order to deploy this as safely as possible. The maintenance notice has been updated to reflect the new deployment date 04/05/2022. This issue continues to only affect a proportion of card payments but if you are affected please contact the GBG Helpdesk to arrange a payment over the phone. GBG would like to thank you for your continued patience and will provide further updates as soon as possible.

We are carrying out testing of the fix and expect this to be completed by 05/05/2022

Apr 28, 11:26 BST
Update - GBG Support teams have now completed the development and testing for this fix and currently working to deploy this to the Account section before the end of tomorrow Thursday 28th April. A further update will be provided once this has been completed.
Apr 27, 16:06 BST
Update - GBG Support teams are currently testing the fix for this issue and expect to be able to deploy this by the end of the week. GBG would like to thank you for your patience and will provide further updates as soon as they are available.
Apr 25, 17:54 BST
Update - The GBG Support teams have carried out discovery work to identify a fix in order to begin to develop a solution. This developmental work will carry on to next week. We will update you further when we know of a date for deployment.
Apr 22, 16:41 BST
Update - We are continuing to work on a fix for this issue.
Apr 15, 08:54 BST
Update - We are continuing to work on a fix for this issue.
Apr 14, 09:06 BST
Update - GBG Support teams are currently finalising the development and testing of the fix for this issue before it can be implemented, with an anticipated ETA of mid next week for completion. As previously mentioned, only a proportion of card transactions are currently affected by this but if you are please contact the GBG Helpdesk who can arrange payment over the phone.

GBG would like to thank you for your patience whilst we resolve this issue and will provide further updates as soon as they are available.

Apr 13, 17:08 BST
Update - We are continuing to work on a fix for this issue.
Apr 12, 09:45 BST
Update - Work is continuing for a full resolution of this issue but in the meantime if you have any issues making an online payment then please call our support team on UK 0800 198 6460 if you wish to make a manual phone payment.
Apr 6, 09:06 BST
Update - GBG Support teams are continuing to develop and test a fix for this issue and will provide further updates once ready for deployment. This issue continues to only affect a proportion of card payments via the Account Section, but if you are affected please contact the Helpdesk who can arrange payment over the phone - 0800 198 6460
Apr 5, 16:36 BST
Update - GBG Support teams are currently developing a fix for this issue and hope to make this available soon. Not all card payments will be affected by this, but if you are please contact the Helpdesk 0800 198 6460 and we can arrange payment over the phone. GBG would like to apologise for any inconvenience caused and will provide further updates as soon as they are available.
Apr 4, 11:42 BST
Update - We are currently experiencing a service disruption with our card payment service. Our internal team are working hard on a solution for this.

GBG would like to apologise for any inconvenience caused. We are working hard to get this back up and running and will provide further updates when available.

Apr 2, 11:18 BST
Update - We are currently experiencing a service disruption with our card payment service. Our internal team are working hard on a solution for this.
We are sorry for the impact this may be having on your Business and we are working hard to get this back up and running.

Mar 31, 10:06 BST
Identified - GBG Support teams have identified the root cause and are working with our supplier to implement a full fix as quickly as possible. A workaround has been implemented to allow most card payment transactions to continue as normal but some may continue to be affected until the full fix has been implemented. If you are affected and need to make a payment please call our Helpdesk Number: 0800 198 6460 and we can arrange to make a manual payment over the phone.

GBG would like to apologise for any inconvenience caused and will provide further updates when available.

Mar 29, 11:26 BST
Monitoring - GBG Support teams implemented a change yesterday (29/03/22) with our supplier to restore service with investigation ongoing to confirm fully resolved.
Mar 29, 09:18 BST
Update - We are continuing to work on a fix for this issue.
Mar 28, 19:08 BST
Update - We are continuing to investigate the service disruption which may be preventing you from using our auto top-up feature. If you need to make a payment please call our Helpdesk Number: 0800 198 6460 and we can arrange to make a manual payment over the phone.

We apologise for the inconvenience.

Mar 28, 17:40 BST
Update - We are continuing to work on a fix for this issue.
Mar 28, 16:28 BST
Identified - We are currently experiencing a service disruption with our card payment service. We are sorry for the impact this may be having on your Business and we are working hard to get this back up and running.
Mar 28, 11:27 BST
Completed - The scheduled maintenance has been completed.
May 16, 13:32 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 10:30 BST
Scheduled - GBG Support teams will be implementing a change to update and improve our payment system on the Loqate Account Section during this time. All services are expected to continue to function as normal but if you do encounter any issues please contact the GBG Helpdesk.
May 16, 10:18 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 00:03 – 08:30 BST 16/05/2022

May 16, 09:42 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 16, 08:26 BST
May 15, 2022
Resolved - This incident has been resolved.
May 15, 19:28 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 08:49 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 14, 16:18 BST
Completed - The scheduled maintenance has been completed.
May 15, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Visa
Date
• Monday 16 May 2022
Time
• 12:01am to 4:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 13, 08:09 BST
Completed - The scheduled maintenance has been completed.
May 15, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Passport
Date
• Monday 16 May 2022
Time
• 12:00am to 2:30am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 11, 01:28 BST
Resolved - This incident has been resolved.
May 15, 11:38 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 11:01 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 15, 08:28 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the 0244 Denmark Personal ID (CPR) item check.

The incident duration was between 22.46 – 23.50 BST on 14/05/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

May 15, 08:20 BST
Completed - The scheduled maintenance has been completed.
May 15, 04:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 29, 13:49 BST
Completed - The scheduled maintenance has been completed.
May 15, 01:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:31 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Sunday 15 May 2022
Time
• 7:30am to 10:30am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 12, 00:12 BST
May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Sunday 15 May 2022
Time
• 12:00am to 4:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 12, 05:31 BST
Completed - The scheduled maintenance has been completed.
May 14, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production

Documents: NZ passport, NZ Citizenship Certificate, NZ Birth Certificate.

Date: 14th May 2022 - Saturday

Time: 10am - 1pm NZST (8am - 11am AEST)

During the dates/times specified, the service will experience short intermittent disruption of these services.

Apr 20, 02:43 BST
May 13, 2022
May 12, 2022
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 12:12 - 12:30 BST DATE 12/05/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

May 12, 18:05 BST
Completed - The scheduled maintenance has been completed.
May 12, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:01 BST
Scheduled - Upcoming scheduled maintenance notice

Dear Customer,

We are happy to announce that our latest 22.4 Release is scheduled to be deployed on Thursday the 12th of May at 14:00-15:00 PM (GMT+1)

Release Highlights:

Improved UX journeys where camera permissions are denied
Added low-level passive liveness failure reason
55 new document types added

To find out more about the improvements and the new features included in this Release, please follow the link below.
https://docs.idscan.com/docs/release-overview/22-4-march-2022-release-update/

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.

May 6, 16:43 BST
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

GBG Support teams identified a latency issue affecting Capture Interactive Find/Retrieve requests during this time. An issue was found with one of the database servers which was removed to restore service.

The incident duration was between 11:47 – 11:55 & 12:09 - 12:29 BS DATE 12/05/22

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

May 12, 13:45 BST
Completed - The scheduled maintenance has been completed.
May 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 05:00 BST
Scheduled - Dear Customer,

We are happy to announce that our latest 22.4 Release is scheduled to be deployed on Thursday the 12th of May at 05:00-06:00 AM (GMT+1)

Release Highlights:

Improved UX journeys where camera permissions are denied
Added low-level passive liveness failure reason
55 new document types added

To find out more about the improvements and the new features included in this Release, please follow the link below.
https://docs.idscan.com/docs/release-overview/22-4-march-2022-release-update/

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.

May 6, 16:41 BST
May 11, 2022