Notification of Planned Platform Maintenance - ID3 / URU Portal / API Service, International Sanctions Enhanced (208) / PEP Enhanced (209)
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Update - During the recent deployment of the change, our team identified that the release is taking longer than expected. This unforeseen delay is due to several factors, which we are actively addressing to ensure that the release is completed safely and efficiently.
While the current situation has led to an extended timeline, we are committed to delivering a high-quality release. We estimate the completion of the deployment process within the next couple of days.
We appreciate your patience and understanding as we work diligently to complete this deployment. Our priority is to ensure the release is executed successfully, without compromising on quality. We will continue to provide updates as we progress.
Dec 03, 2024 - 16:26 GMT
While the current situation has led to an extended timeline, we are committed to delivering a high-quality release. We estimate the completion of the deployment process within the next couple of days.
We appreciate your patience and understanding as we work diligently to complete this deployment. Our priority is to ensure the release is executed successfully, without compromising on quality. We will continue to provide updates as we progress.
Dec 03, 2024 - 16:26 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 03, 2024 - 00:00 GMT
Dec 03, 2024 - 00:00 GMT
Scheduled - Dear Customer,
We are going to undertake maintenance of the Sanction and PEP checks (108/109/208/209) on the 3rd Dec 2024. We envisage that the change will come into effect at 07:00 GMT, but we will monitor for the whole day and reserve the right to take appropriate action at any point.
The change will see the item checks listed above move to the latest API from our data supplier. After the change you will notice different profile settings are available, allowing you to configure the checks better to suit your business needs (so please review your profile settings and ensure they are suitable).
If you have any questions or concerns then please contact our bespoke project team for this change at:
PEPS.SanctionsMigration@gbgplc.com
Many Thanks,
GBG Product Team
Dec 3, 2024 00:00 - Dec 6, 2024 00:00 GMT
We are going to undertake maintenance of the Sanction and PEP checks (108/109/208/209) on the 3rd Dec 2024. We envisage that the change will come into effect at 07:00 GMT, but we will monitor for the whole day and reserve the right to take appropriate action at any point.
The change will see the item checks listed above move to the latest API from our data supplier. After the change you will notice different profile settings are available, allowing you to configure the checks better to suit your business needs (so please review your profile settings and ensure they are suitable).
If you have any questions or concerns then please contact our bespoke project team for this change at:
PEPS.SanctionsMigration@gbgplc.com
Many Thanks,
GBG Product Team
Dec 3, 2024 00:00 - Dec 6, 2024 00:00 GMT
GBG Connexus Platform
Operational
Connexus Portal
Operational
Connexus API
Operational
Connexus CCJ Search
Operational
Connexus Credit Linked Addresses
Operational
Connexus Email Validation
Operational
Connexus Land Registry
Operational
Connexus Landline Validation
Operational
Connexus Mobile Validation
Operational
Credit Linked Addresses Plus
Operational
GBG Datacare
Operational
Datacare Managed Services & Automated SFTP
?
Operational
Email Validation
?
Operational
Landline Validation
?
Operational
Mobile Validation
?
Operational
Land Registry
?
Operational
GBG ID3global
Under Maintenance
ID3global Portal
?
Under Maintenance
URU Portal
?
Under Maintenance
ID3global Service
Under Maintenance
URU Service
Under Maintenance
UK Address Lookup (1000)
Operational
UK Age Range (0183)
Operational
UK Bank Account Validation (0231)
Operational
UK Bank Account Verification (0261)
Operational
UK Births Index (0133)
Operational
UK Card Verification Check (0120)
Operational
UK CIFAS (0353)
Operational
UK Credit Bureau (Basic) (0394)
Operational
UK Credit Bureau (Advanced) (0395)
Operational
UK Credit Header (0154/0155)
Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced
Operational
UK Driving Licence (0107)
Operational
UK Edited Electoral Roll (0101)
Operational
UK Electricity Bill (0104)
Operational
UK Enhanced Driving Licence (0212)
Operational
UK Entitlement to Drive Check (0337)
Operational
UK Geo Affordability (0392)
Operational
UK Geo Lifestyle (0322)
Operational
UK Land Telephone Append (0106)
Operational
UK Mobile Identity (0389)
Operational
UK Mortality (0110)
Operational
UK National ID Register (0245)
Operational
UK National Insurance Number (0230)
Operational
UK NCOA Alert - Flag (0158)
Operational
UK NCOA Alert - Full (0239)
Operational
UK Passport (0103)
Operational
Argentina Identity (0391)
Operational
Australia Credit (0298)
Operational
Australia Driving Licence (0305)
Operational
Australia Electoral Roll (0300)
Operational
Australia Historical Electoral Roll (0299)
Operational
Australia Marketing (0357)
Operational
Australia Medicare (0304)
Operational
Australia Passport (0303)
Operational
Australia Property (0302)
Operational
Australia Telephone (0301)
Operational
Austria Financial (0252)
Operational
Austria Population (0377)
Operational
Belgium Population (0328)
Operational
Belgium Telephone (0329)
Operational
Brazil Identity (0390)
Operational
Brazil Population (0287)
Operational
Canada Credit (0237)
Operational
China Bank Card (0362)
Operational
China National ID (0361)
Operational
Czech Republic Population (0348)
Operational
Denmark Landline (0241)
Operational
Denmark Personal ID CPR (0244)
Operational
France Commercial (0371)
Operational
France Consumer (0372)
Operational
France Government (0373)
Operational
France Population (0331)
Operational
France Telephone (0330)
Operational
Germany Consumer (0201)
Operational
Germany Credit (0401)
Operational
Germany Financial (0251)
Operational
Germany Landline (0203)
Operational
Germany Mobile (0204)
Operational
Germany Postal (0202)
Operational
Germany Schufa (0228)
Operational
Hong Kong Population (0324)
Operational
India Driving Licence (0374)
Operational
India Permanent Account Number (PAN) (0375)
Operational
India Voter ID (EPIC) (0376)
Operational
Italy Population - Codice Fiscale (0250)
Operational
Jordan Identity (0385)
Operational
Kuwait Identity (0383)
Operational
Malaysia Financial (0354)
Operational
Malaysia Population (0356)
Operational
Mexico Population (0278)
Operational
Netherlands Identity (0254)
Operational
New Zealand Credit (0319)
Operational
New Zealand DIA Citizen (0316)
Operational
New Zealand DIA Passport (0317)
Operational
New Zealand Directors (0312)
Operational
New Zealand Driving Licence (0311)
Operational
New Zealand Property (0313)
Operational
New Zealand Telephone (0310)
Operational
New Zealand DIA Birth (0315)
Operational
Oman Identity (0384)
Operational
Poland Population (0334)
Operational
Romania National ID (0352)
Operational
Saudi Arabia Identity (0379)
Operational
South Africa Population (0259)
Operational
South Africa Identity (0369)
Operational
Spain Population (DNI/NIF) (0364)
Operational
Spain Commercial (0365)
Operational
Spain Consumer (0366)
Operational
Sweden Personal ID (0215)
Operational
Sweden Population (0213)
Operational
Switzerland Financial Data (0253)
Operational
UAE Identity (0378)
Operational
US Identity (0388)
Operational
US Mobile carrier Check (0340)
Operational
USA Combined (0246)
Operational
USA Driving Licence (0176)
Operational
Document Image Validation (2002)
Operational
European ID Card (0235)
Operational
International Address (0200)
Operational
International Address Lookup (1002)
Operational
International Adverse Media (0332)
Operational
International Device ID (0234)
Operational
International Passport (0118)
Operational
International PEP - FCRA (0308)
Operational
International PEP Enhanced (0209)
Under Maintenance
International Sanctions - FCRA (0307)
Operational
International Sanctions Enhanced (0208)
Under Maintenance
International Mobile Phone Validation (0187)
Operational
International National ID (0186)
Operational
Smart International PEP (0344)
Operational
Smart International Sanctions (0343)
Operational
Netherlands Consumer (0400)
Operational
On-going Monitoring (0397)
Operational
UK Mobile Fraud Signals (0402)
Operational
Canada Credit (Fintrac) (0404)
Operational
Global Sanctions (0398)
Operational
Global PEP (0399)
Operational
UK Consumer Affordability (403)
Operational
UK Credit Reference Bureau (Advanced) (0405)
Operational
Synthetic ID Score (0407)
?
Operational
Email Verification Signals (0408)
?
Operational
Birthplace Germany (0410)
?
Operational
Canada Credit Bureau (FINTRAC) (0409)
Operational
Norway Population (0413)
Operational
GBG Score (Identity) (0412)
Operational
Austria ID 1 (0416)
Operational
Austria ID 2 (0417)
Operational
Austria ID Primary 1 (0414)
Operational
Belgium ID Primary 1 (0418)
Operational
Belgium ID Primary 2 (0419)
Operational
Belgium ID 1 (0420)
Operational
Belgium ID 2 (0421)
Operational
Brazil ID Primary 1 (0422)
Operational
Brazil ID Primary 2 (0423)
Operational
Brazil ID 1 (0424)
Operational
Brazil ID 2 (0425)
Operational
Chile ID Primary 1 (0426)
Operational
Colombia ID Primary 1 (0430)
Operational
Colombia ID 1 (0431)
Operational
Czechia ID Primary 1 (0433)
Operational
Finland ID Primary 1 (0435)
Operational
Finland ID Primary 2 (0436)
Operational
France ID Primary 1 (0439)
Operational
France ID Primary 2 (0440)
Operational
France ID 1 (0441)
Operational
France ID 2 (0442)
Operational
Ghana ID Primary 1 (0443)
Operational
Indonesia ID Primary 1 (0445)
Operational
Indonesia ID Primary 2 (0446)
Operational
Ireland ID Primary 1 (0449)
Operational
Ireland ID 1 (0450)
Operational
Italy ID Primary 1 (0452)
Operational
Italy ID Primary 2 (0453)
Operational
Italy ID 1 (0454)
Operational
Italy ID 2 (0455)
Operational
Japan ID Primary 1 (0456)
Operational
Kenya ID Primary 1 (0458)
Operational
Mexico ID Primary 1 (0462)
Operational
Mexico ID Primary 2 (0463)
Operational
Mexico ID 1 (0464)
Operational
Mexico ID 2 (0465)
Operational
Nigeria ID Primary 1 (0466)
Operational
Nigeria ID Primary 2 (0467)
Operational
Philippines ID Primary 1 (0470)
Operational
Philippines ID Primary 2 (0471)
Operational
Poland ID Primary 1 (0474)
Operational
Poland ID 1 (0475)
Operational
Poland ID 2 (0476)
Operational
Portugal ID Primary 1 (0477)
Operational
Portugal ID Primary 2 (0478)
Operational
Portugal ID 1 (0479)
Operational
Portugal ID 2 (0480)
Operational
Slovakia ID Primary 1 (0485)
Operational
Spain ID Primary 1 (0487)
Operational
Spain ID Primary 2 (0488)
Operational
Spain ID 1 (0489)
Operational
Spain ID 2 (0490)
Operational
Switzerland ID Primary 1 (0491)
Operational
Switzerland ID 1 (0493)
Operational
Switzerland ID 2 (0494)
Operational
Türkiye ID Primary 1 (0495)
Operational
Vietnam ID Primary 1 (0499)
Operational
Vietnam ID 1 (0501)
Operational
Vietnam ID 2 (0502)
Operational
Trust Core (0411)
Operational
Germany Mobile Identity (0506)
Operational
France Mobile Identity (0507)
Operational
Spain Mobile Identity (0508)
Operational
Canada Mobile Identity (0509)
Operational
US Mobile Identity (0510)
Operational
UK Mobile Identity (0511)
Operational
Germany Fraud Signals (0512)
Operational
France Fraud Signals (0513)
Operational
Spain Fraud Signals (0514)
Operational
Canada Fraud Signals (0515)
Operational
US Fraud Signals (0516)
Operational
UK Fraud Signals (0517)
Operational
Peru Identity (0520)
Operational
Australia ID1 (0521)
Operational
Australia ID2 (0522)
Operational
South Africa ID1 (0523)
Operational
South Africa ID2 (0524)
Operational
Australia Credit 2 (0525)
Operational
Australia Property 2 (0526)
Operational
Australia Telephone 2 (0527)
Operational
International Email Validation (0529)
Operational
Fraud Score (0528)
Operational
Brazil CPF (0534)
Operational
Global Sanctions (Intelligence) (0531)
Operational
Global PEP (Intelligence) (0532)
Operational
UK Consumer Bank Account Verification (0503)
Operational
International Mobile Validation (0518)
Operational
Germany Affordability (0505)
Operational
UK Commercial BAV (0504)
Operational
GBG Investigate
Operational
Investigate Portal
Operational
Investigate API
Operational
Mobile Validation
Operational
Email Validation
Operational
Landline Validation
Operational
CCJ
Operational
Google Maps
Operational
Land Registry - Extract Service
Operational
Land Registry - Online Ownership Verification
Operational
GBG Single Sign On (SSO)
Operational
GBG IDscan
Operational
Forensic Document Customer Service (FDE WhosOn)
?
Operational
Forensic Document Customer Service (Scannet - Live Support)
Operational
Hosted Platform (UK PROD)
Operational
Hosted Platform (UK POC)
?
Operational
Hosted Platform (Australia PROD)
Operational
Hosted Platform (Australia POC)
?
Operational
IDscan USA PROD
?
Operational
GBG IDscan Core
Operational
Scannet
?
Operational
IDscan NFC
?
Operational
IDscan Identify
Operational
GBG IDscan Identify
Operational
IDscan Identify
Operational
Activity History Verification (0395)
Operational
Identity Fraud Verification
Operational
Document Verification
Operational
Loqate
Operational
Capture V3
Operational
Capture V4
Operational
Verify
Operational
Loqate SaaS Platform
Operational
Email Validation
Operational
Phone Verification
Operational
Bank Verification
Operational
Geocoding
Operational
Everything Location
Operational
Find My Nearest
Operational
Account Section
Operational
AddressComplete
Operational
AddressComplete V4
Operational
Capture China
Operational
Verify China
Operational
Utilities Register - Gas
Operational
Utilities Register - Electricity
Operational
Store Finder - Geocoding
Operational
Store Finder - Geocoding Typeahead
Operational
Store Finder - Distances
Operational
Store Finder - Mapping
Operational
Store Finder – List Management
Operational
GBG ProID
Operational
ProID - UK Credit Bureau (Advanced) (0395)
?
Operational
ProID - UK National identity Register (0245)
Operational
ProID - UK Landline (0106)
Operational
ProID - UK Mortality (0110)
Operational
ProID - International Sanctions & PEP (208/209)
Operational
ProID - ID Verification
Operational
ProID - Liveness Verification
Operational
ProID - UK Bank Account Validation (0231)
Operational
ProID - UK Bank Account Verification (0261)
Operational
ProID - On-Going Monitoring (0397)
Operational
ProID Portal
Operational
GBG Loqate (Matchcode360) Platform
Operational
Loqate (Matchcode360) Email Validation
Operational
Loqate (Matchcode360) Landline Validation
Operational
Loqate (Matchcode360) Land Registry
Operational
Loqate (Matchcode360) Mobile Validation
Operational
Loqate (Matchcode360) Portal
Operational
Loqate (Matchcode360) Powersearch
Operational
Loqate (Matchcode360) REST API
Operational
Loqate (Matchcode360) SOAP API
Operational
Loqate for Australia and New Zealand (Harmony RightAddress)
Operational
Customer Portal
Operational
Address (ANZ)
Operational
Address (International)
Operational
Email Validation
Operational
Phone Validation (ANZ)
Operational
Company Lookup (AU)
Operational
Legacy RightAddress (ANZ)
Operational
Legacy Datasan (AU)
Operational
GBG User Admin
Operational
GBG Single Sign On (SSO)
Operational
GreenID
Operational
AU / NZ GreenID Production Environment
Operational
GreenID Admin Panel
Operational
GreenID Business Verification
Operational
DVS - Driver Licence (All States)
Operational
DVS - Australian Passport
Operational
DVS - Visa Verification
Operational
DVS - Medicare Card
Operational
DVS - Centrelink Concession Card
Operational
DVS - Citizenship Certificate / Registration by Descent
Operational
DVS - ImmiCard
Operational
DVS - ACT Birth, Marriage and Change of Name Certificates
Operational
DVS - NSW Birth, Marriage and Change of Name Certificates
Operational
DVS - NT Birth, Marriage and Change of Name Certificates
Operational
DVS - QLD Birth, Marriage and Change of Name Certificates
Operational
DVS - SA Birth, Marriage and Change of Name Certificates
Operational
DVS - TAS Birth, Marriage and Change of Name Certificates
Operational
DVS - VIC Birth, Marriage and Change of Name Certificates
Operational
DVS - WA Birth, Marriage and Change of Name Certificates
Operational
ASIC Personal Name Search
Operational
Australian Claims Database
Operational
Australian Electoral Roll (AEC)
Operational
illion Australian Credit Header
Operational
Australian Tenancy File
Operational
Data Co-Op Database
Operational
FCS Public Number Directory
Operational
FCS NAD File
Operational
Working Visa - VEVO
Operational
NZTA NZ Drivers Licence
Operational
DIA - NZ Passport / Birth and Citizenship Documents
Operational
illion NZ Credit Header
Operational
NZ LINZ Property
Operational
NZ Directors and Shareholders
Operational
TINZ - Tenancy Information (NZ)
Operational
Experian Australian Credit Header
Operational
Experian NZ Credit Header
Operational
NZ Centrix Credit Header
Operational
ACI Red Shield Device ID
Operational
GreenID Business - Creditorwatch Source
Operational
DVS Hub - All Docs
Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)
Operational
FCS illion Data Sources
Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES
Operational
Watchlists - Standard
Operational
Watchlists - Premium
Operational
greenID Mobile V2
Operational
AU / NZ greenID Test Environment
Operational
AU Credit Simple
Operational
AusPost in store verification
Operational
Simple KYC Platform
Operational
greenID Hosted
Operational
GBG Alert
Operational
Super and Payroll - Superannuation data source
Operational
Super and Payroll - Payroll data source
Operational
ShareFile Directories
Operational
Australian Death Check (ADC)
Operational
NZ Personal Property Securities Register (PPSR)
Operational
Comply Advantage
Operational
Segmented Illion Credit Header Data (AU)
Operational
Segmented Illion Credit Header Data (NZ)
Operational
GreenID Biometric / Scan
Operational
CAFS
Operational
Group-IB Secure Bank
Operational
AssureID Connect
Operational
IDV - US
?
Operational
IDV - FedRAMP
Operational
IDV - EU
?
Operational
IDV - AUS
?
Operational
ACAS - US
?
Operational
ACAS - FedRAMP
Operational
ACAS - EU
?
Operational
ACAS - AUS
?
Operational
Face Matching Service - US
Operational
Face Matching Service - FedRAMP
Operational
Face Matching Service - EU
Operational
Face Matching Service - AUS
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - FedRAMP
Operational
Passive Liveness Service - EU
Operational
Passive Liveness Service - AUS
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - FedRAMP
Operational
Ozone eMRTD - EU
Operational
Ozone eMRTD - AUS
Operational
Review Service - EU
Operational
GBG GO
Operational
2.0 - US
Operational
3.0 - EMEA
Operational
SAR - Suspicious Activity Report service
?
Operational
PEPs and Sanctions Screening
Operational
IDV - US
?
Operational
IDV - EU
?
Operational
ACAS - US
?
Operational
ACAS - EU
?
Operational
Face Matching Service - US
Operational
Face Matching Service - EU
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - EU
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - EU
Operational
GBG Compliance
Operational
EDNA - US
Operational
EDNA - EMEA
Operational
SAR - Suspicious Activity Report service
?
Operational
PEPs and Sanctions Screening
Operational
IDV - US
?
Operational
IDV - EU
?
Operational
ACAS - US
?
Operational
ACAS - EU
?
Operational
Face Matching Service - US
Operational
Face Matching Service - EU
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - EU
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - EU
Operational
GBG Compliance APAC
Operational
Compliance platform
Operational
GBG Americas Support
Operational
Support Portal
?
Operational
Downloads Portal
?
Operational
AcuFill WebService
Operational
IdScan-MedicScan Connect
?
Operational
AcuFill Service
?
Operational
MedicScan Service
?
Operational
On Prem Licensing
Operational
AssureID Sentinel License Server
Operational
AcuFill Activation Server
Operational
ExpectID
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Notification of Planned Supplier Maintenance - greenID DVS WA BDM
Dec 6, 2024 09:00-11:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
WA BDM
Start Date and Time
5 December 2024 — 8:00PM AEDT
End Date and Time
5 December 2024 — 10:00PM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 03, 2024 - 23:33 GMT
Document/s Affected
WA BDM
Start Date and Time
5 December 2024 — 8:00PM AEDT
End Date and Time
5 December 2024 — 10:00PM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 03, 2024 - 23:33 GMT
Notification of Planned Supplier Maintenance - greenID - Centrelink (DVS)
Dec 6, 2024 13:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Environment: Production
Document: Centrelink
Start Date and Time: 7 December 2024 — 12:00AM AEDT
End Date and Time: 7 December 2024 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 05, 2024 - 02:26 GMT
Environment: Production
Document: Centrelink
Start Date and Time: 7 December 2024 — 12:00AM AEDT
End Date and Time: 7 December 2024 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 05, 2024 - 02:26 GMT
Notification of Planned Supplier Maintenance - ID3 Hong Kong Population (0324)
Dec 7, 2024 18:00-23:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 22, 2024 - 08:10 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 22, 2024 - 08:10 GMT
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411)
Dec 8, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:08 BST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:08 BST
Notification of Planned Supplier Maintenance - ID3 On-going Monitoring (0397)
Dec 9, 2024 05:00-07:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 08, 2024 - 12:10 BST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 08, 2024 - 12:10 BST
Notification of Planned Supplier Maintenance - greenID - DVS TAS BDM
Dec 11, 2024 06:00-09:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
TAS BDM
Start Date and Time - 11 December 2024 — 5:00PM AEDT
End Date and Time - 11 December 2024 — 8:00PM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 03, 2024 - 01:44 GMT
Document/s Affected
TAS BDM
Start Date and Time - 11 December 2024 — 5:00PM AEDT
End Date and Time - 11 December 2024 — 8:00PM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 03, 2024 - 01:44 GMT
Notification of Planned Platform Maintenance - GreenID Biometric / Scan - Production Environment
Dec 11, 2024 15:00-16:00 GMT
Dear Customer,
This notification is to inform you of maintenance activities taking place during the stated date and time.
While we anticipate no downtime of the live service during this maintenance window, you may notice some disruption to your service during this time.
Any questions, please contact GBG Customer Support.
Posted on Dec 02, 2024 - 01:01 GMT
This notification is to inform you of maintenance activities taking place during the stated date and time.
While we anticipate no downtime of the live service during this maintenance window, you may notice some disruption to your service during this time.
Any questions, please contact GBG Customer Support.
Posted on Dec 02, 2024 - 01:01 GMT
Notification of Planned Platform Maintenance - IDscan Hosted Platform (Australia PROD)
Dec 11, 2024 15:00-16:00 GMT
Dear Customer,
The GBG IDscan team will be utilising this maintenance window to migrate the AU Production IDscan Enterprise customers to a new managed service database.
Important note – customer journeys that are completed on the new database can be searched for as usual within the Investigation Studio of IDscan’s portal.
Journeys that were completed on the previous database, prior to this maintenance event, will have to be searched for using a temporary method using Investigation Studio – instructions on this can be obtained from your Customer Success Manager.
Please be aware that we do not anticipate any downtime of the IDscan service during this window for customers that have a data retention period of 31 days or less.
If you are a customer that subscribed to more than 31 days' retention period then your Customer Success Manager will contact you directly with further information.
Posted on Nov 28, 2024 - 07:11 GMT
The GBG IDscan team will be utilising this maintenance window to migrate the AU Production IDscan Enterprise customers to a new managed service database.
Important note – customer journeys that are completed on the new database can be searched for as usual within the Investigation Studio of IDscan’s portal.
Journeys that were completed on the previous database, prior to this maintenance event, will have to be searched for using a temporary method using Investigation Studio – instructions on this can be obtained from your Customer Success Manager.
Please be aware that we do not anticipate any downtime of the IDscan service during this window for customers that have a data retention period of 31 days or less.
If you are a customer that subscribed to more than 31 days' retention period then your Customer Success Manager will contact you directly with further information.
Posted on Nov 28, 2024 - 07:11 GMT
Notification of Planned Supplier Maintenance - greenID - DVS - WA Birth, Marriage and Change of Name Certificates
Dec 13, 2024 13:00 - Dec 14, 2024 12:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
WA Birth, Marriage and Change of Name Certificates
Impact Start Time: Saturday, 14th December 2024 00:00 AEDT
Impact End Time: Saturday, 14th December 2024 23:00 AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 05, 2024 - 05:50 GMT
Document/s Affected
WA Birth, Marriage and Change of Name Certificates
Impact Start Time: Saturday, 14th December 2024 00:00 AEDT
Impact End Time: Saturday, 14th December 2024 23:00 AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 05, 2024 - 05:50 GMT
Notification of Planned Supplier Maintenance - greenID - DIA - NZ Passport, Birth and Citizenship Documents
Dec 14, 2024 20:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier DIA.
Environment: Production
Documents: NZ Passport, Birth and Citizenship Documents
Sunday 15th December 2024
From: 9am - 11am (NZDT)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 03, 2024 - 05:24 GMT
Environment: Production
Documents: NZ Passport, Birth and Citizenship Documents
Sunday 15th December 2024
From: 9am - 11am (NZDT)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 03, 2024 - 05:24 GMT
Notification of Planned Supplier Maintenance - greenID - DIA - NZ Passport, Birth and Citizenship Documents
Dec 14, 2024 20:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Services Impacted: DIA NZ
Data sources impacted: Passport, Birth and Citizenship Documents
Start Time: Sunday 15th December 2024 9:00 NZDT
End Time: Sunday 15th December 2024 11:00 NZDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 03, 2024 - 22:09 GMT
Services Impacted: DIA NZ
Data sources impacted: Passport, Birth and Citizenship Documents
Start Time: Sunday 15th December 2024 9:00 NZDT
End Time: Sunday 15th December 2024 11:00 NZDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 03, 2024 - 22:09 GMT
Notification of Planned Supplier Maintenance - Investigate / Land Registry
Dec 15, 2024 08:00-14:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 11, 2024 - 16:52 BST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 11, 2024 - 16:52 BST
Notification of Planned Supplier Maintenance - greenID - DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)
Dec 15, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)
Start Date and Time
16 December 2024 — 5:00AM AEDT
End Date and Time
16 December 2024 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 01, 2024 - 23:07 GMT
Document/s Affected
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)
Start Date and Time
16 December 2024 — 5:00AM AEDT
End Date and Time
16 December 2024 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 01, 2024 - 23:07 GMT
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411)
Dec 15, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:09 BST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:09 BST
Notification of Planned Supplier Maintenance - greenID - DVS - Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa
Dec 16, 2024 18:00-21:00 GMT
Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa
Start Date and Time
17 December 2024 — 5:00AM AEST
End Date and Time
17 December 2024 — 8:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 02, 2024 - 23:32 GMT
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa
Start Date and Time
17 December 2024 — 5:00AM AEST
End Date and Time
17 December 2024 — 8:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 02, 2024 - 23:32 GMT
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411)
Dec 22, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:11 BST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:11 BST
Loqate Maintenance / Utilities Register - Electricity Enquiry Service
Jan 1, 2025 00:00-06:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:36 BST
Posted on Jul 01, 2024 - 09:36 BST
Notification of Planned Supplier Maintenance - 0394 - UK Credit Bureau (Basic) & 0395 - UK Credit Bureau (Advanced)
Mar 9, 2025 21:00 - Mar 10, 2025 00:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 13, 2024 - 13:20 BST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 13, 2024 - 13:20 BST