All Systems Operational
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate SaaS Platform Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - FedRAMP Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - FedRAMP Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
ExpectID Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notification of Planned Maintenance - ID3 Trust Core (0411) Oct 22, 2024 17:00-17:30 BST
Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

The work carried out for this last night was going to take longer than the maintenance window set therefore we paused the task. We are continuing with this workstream today and we anticipate less than 5 minutes downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.
Posted on Oct 22, 2024 - 09:48 BST
Loqate Maintenance - Verify Oct 23, 2024 07:00-09:00 BST
Please be advised that GBG Support teams will be performing essential database maintenance at our US datacentre during this time. All core Loqate services will remain up and operational, however, Americas-based customers may experience some minor disruption to Verify whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 22, 2024 - 10:35 BST
Notification of Planned Intermittent Supplier Maintenance - greenID DVS - All Documents Oct 23, 2024 12:00-14:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
DVS Hub - All Docs

Start Date and Time
23 October 2024 — 10:00PM AEDT

End Date and Time
23 October 2024 — 11:59PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 18, 2024 - 03:23 BST
Notification of Planned Platform Maintenance - IDscan Hosted Platform (UK PROD) Oct 24, 2024 05:00-07:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 18, 2024 - 16:47 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

Any questions, please contact the GBG Helpdesk.
Oct 18, 2024 - 16:46 BST
Loqate Maintenance - Verify Oct 24, 2024 07:00-09:00 BST
Please be advised that GBG Support teams will be performing essential database maintenance at our US datacentre during this time. All core Loqate services will remain up and operational, however, Americas-based customers may experience some minor disruption to Verify whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 22, 2024 - 10:36 BST
Notification of Planned Supplier Maintenance -greenID eD Shield Oct 25, 2024 00:30-04:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services
ACI Secure eCommerce: ReD Shield

Start Date/Time
October 24, 2024 06:30 PM Central Daylight Time

End Date/Time
October 24, 2024 10:30 PM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 20, 2024 - 23:34 BST
Notification of Planned Supplier Maintenance - ID3global - 0348 - Czech Republic Population Oct 26, 2024 10:00-17:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 04, 2024 - 09:35 GMT
Notification of Planned Supplier Maintenance - greenID DVS Driver Licence Oct 26, 2024 19:00 - Oct 27, 2024 00:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Driver Licence

Start Date and Time
27 October 2024 — 5:00AM AEDT

End Date and Time
27 October 2024 — 10:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 13, 2024 - 23:05 BST
Notification of Planned Supplier Maintenance - greenID DVS Driver Licence Oct 26, 2024 19:00-22:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Driver Licence

Start Date and Time
27 October 2024 — 5:00AM AEDT

End Date and Time
27 October 2024 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 16, 2024 - 02:46 BST
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411) Oct 27, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 17:59 BST
Loqate Maintenance - Phone validation Oct 29, 2024 06:00-08:00 GMT
Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some short periods of disruption. All other services will remain unaffected.
Posted on Oct 11, 2024 - 12:03 BST
Notification of Planned Supplier Maintenance - ID3global International Screening Solutions (FCRA) (307), PEP (FCRA) (308) & Adverse Media (332) Oct 30, 2024 20:00-23:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service may be unavailable and failures may occur for the below item checks.
Posted on Oct 18, 2024 - 17:49 BST
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Nov 1, 2024 00:00-01:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:35 BST
Notification of Planned Supplier Maintenance - greenID - ACI ReD Shield Nov 1, 2024 05:00 - Nov 3, 2024 05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services
ACI Secure eCommerce: ReD Shield

Start Date/Time
October 31, 2024 11:01 PM Central Daylight Time

End Date/Time
January 2, 2025 10:59 PM Central Standard Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 03, 2024 - 00:40 BST
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411) Nov 3, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:00 BST
Loqate Maintenance - Loqate Phone Verification & Phone Validation (ANZ) Nov 5, 2024 08:00-10:00 GMT
Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some very brief periods of disruption. All other services will remain unaffected.
Posted on Oct 18, 2024 - 16:33 BST
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411) Nov 10, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:02 BST
Notification of Planned Supplier Maintenance - Investigate / Land Registry Nov 17, 2024 08:00-14:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 2024 - 16:50 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 11, 2024 - 16:49 BST
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411) Nov 17, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:03 BST
Notification of Planned Supplier Maintenance - ID3 On-going Monitoring (0397) Nov 18, 2024 05:00-07:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 08, 2024 - 12:09 BST
Notification of Planned Supplier Maintenance - 0324 - Hong Kong Population Nov 23, 2024 00:00 - Nov 25, 2024 00:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 15, 2024 - 10:14 BST
Notification of Planned Supplier Maintenance - ID3global - 0348 - Czech Republic Population Nov 23, 2024 10:00-17:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 04, 2024 - 09:37 GMT
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411) Nov 24, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:05 BST
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Dec 1, 2024 00:00-01:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:36 BST
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411) Dec 1, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:07 BST
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411) Dec 8, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:08 BST
Notification of Planned Supplier Maintenance - ID3 On-going Monitoring (0397) Dec 9, 2024 05:00-07:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 08, 2024 - 12:10 BST
Notification of Planned Supplier Maintenance - Investigate / Land Registry Dec 15, 2024 08:00-14:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 11, 2024 - 16:52 BST
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411) Dec 15, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:09 BST
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411) Dec 22, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 30, 2024 - 18:11 BST
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Jan 1, 2025 00:00-01:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:36 BST
Notification of Planned Supplier Maintenance - 0394 - UK Credit Bureau (Basic) & 0395 - UK Credit Bureau (Advanced) Mar 9, 2025 21:00 - Mar 10, 2025 00:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 13, 2024 - 13:20 BST
Past Incidents
Oct 22, 2024
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 22, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Oct 22, 08:00 BST
Loqate Maintenance - Verify
Completed - The scheduled maintenance has been completed.
Oct 22, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential database maintenance at our US datacentre during this time. All core Loqate services will remain up and operational, however, Americas-based customers may experience some minor disruption to Verify whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 21, 11:00 BST
Retrospective Service Disruption - ID3Global / UK Credit Header (AML) - 0155
Resolved - Please be advised that we experienced a service disruption that may have prevented you from using our service.
The incident duration was between 05.22 – 06.16 BST 22nd Oct 2024

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Oct 22, 07:56 BST
Oct 21, 2024
Service Disruption - greenID - DVS - QLD Birth, Marriage and Change of Name Certificates
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Document/s Affected: QLD Birth, Marriage and Change of Name Certificates

Start Date and Time: 21 October 2024 — 8:50AM AEDT

End Date and Time: 22 October 2024 — 8:55AM AEDT
Oct 21, 23:21 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service.

Document/s Affected: QLD Birth, Marriage and Change of Name Certificates
Start Date and Time: 21 October 2024 — 8:50AM AEDT
Oct 21, 01:05 BST
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411)
Completed - The scheduled maintenance has been completed.
Oct 21, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate less than 5 minutes downtime of the live service during this maintenance window.

Any questions, please contact the GBG Helpdesk.
Oct 18, 16:50 BST
Notification of Planned Supplier Maintenance - greenID DVS Immigration Documents
Completed - The scheduled maintenance has been completed.
Oct 21, 22:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 19:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa

Start Date and Time
22 October 2024 — 5:00AM AEDT

End Date and Time
22 October 2024 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 15, 23:54 BST
Notification of Planned Supplier Maintenance - greenID DVS Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa
Completed - The scheduled maintenance has been completed.
Oct 21, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 19:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa

Start Date and Time
22 October 2024 — 5:00AM AEDT

End Date and Time
22 October 2024 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 20, 23:47 BST
Notification of Planned Supplier Maintenance - greenID DVS Immigration Card
Completed - The scheduled maintenance has been completed.
Oct 21, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Immigration Card

Start Date and Time
22 October 2024 — 5:00AM AEDT

End Date and Time
22 October 2024 — 8:00AM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 15, 06:58 BST
Notification of Planned Supplier Maintenance - greenID DVS SA BDM
Completed - The scheduled maintenance has been completed.
Oct 21, 14:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:31 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
SA BDM

Start Date and Time
21 October 2024 — 6:30PM AEDT

End Date and Time
22 October 2024 — 12:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 20, 23:42 BST
Notification of Planned Supplier Maintenance - greenID DVS - SA Birth, Marriage and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Oct 21, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
SA Birth, Marriage and Change of Name Certificates

Start Date and Time
21 October 2024 — 6:30PM AEDT

End Date and Time
22 October 2024 — 12:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 18, 00:54 BST
Retrospective Service Disruption - Loqate - Capture v4
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

The incident duration was between 13:29-13:31 BST DATE 21/10/24

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com
Oct 21, 13:43 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 21, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 21, 05:00 BST
Notification of Planned Supplier Maintenance - ID3 On-going Monitoring (0397)
Completed - The scheduled maintenance has been completed.
Oct 21, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 8, 12:07 BST
Oct 20, 2024
Retrospective maintenance - greenID - DVS - greenID - DVS - Citizenship Certificate, Immigration Card, ASIC MSIC, Visa
Resolved - Retrospective maintenance - this notification is to inform you of planned maintenance work carried out by our supplier.
Document/s Affected: Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa

Start Date and Time: 21 October 2024 — 5:00AM AEDT
End Date and Time: 21 October 2024 — 8:00AM AEDT
Oct 20, 23:58 BST
Notification of Planned Supplier Maintenance - greenID DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)
Completed - The scheduled maintenance has been completed.
Oct 20, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 23:05 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)

Start Date and Time
21 October 2024 — 5:00AM AEDT

End Date and Time
21 October 2024 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 15, 07:20 BST
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411)
Completed - The scheduled maintenance has been completed.
Oct 20, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 30, 17:58 BST
Notification of Planned Supplier Maintenance - greenID DVS Passport
Completed - The scheduled maintenance has been completed.
Oct 20, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
21 October 2024 — 12:00AM AEDT

End Date and Time
21 October 2024 — 2:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 14, 03:49 BST
Notification of Planned Supplier Maintenance - Investigate / Land Registry
Completed - The scheduled maintenance has been completed.
Oct 20, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 17, 09:42 BST
Notification of Planned Supplier Maintenance - ID3global / Germany Consumer (0201), Germany Postal (0202), Germany Landline (0203), Germany Mobile (0204)
Completed - The scheduled maintenance has been completed.
Oct 20, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 2, 17:54 BST
Oct 19, 2024
Notification of Planned Supplier Maintenance - Investigate / Land Registry
Completed - The scheduled maintenance has been completed.
Oct 19, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 17, 09:31 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 19, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Oct 19, 08:00 BST
Oct 18, 2024
Service Incident for Loqate - Utilities Register - Electricity
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

This appears to have been a false alarm and there should have been no customer impact for this incident.
Oct 18, 15:08 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 18, 14:55 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 18, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Oct 18, 08:00 BST
Oct 17, 2024
Notification of Planned Supplier Maintenance - Investigate / Connexus Land Registry services
Completed - The scheduled maintenance has been completed.
Oct 17, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is for infrastructure updates.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 14, 17:44 BST
Notification of Planned Supplier Maintenance - greenID DVS NSW BDM
Completed - The scheduled maintenance has been completed.
Oct 17, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
17 October 2024 — 7:00PM AEDT

End Date and Time
18 October 2024 — 12:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 16, 02:55 BST
Retrospective Service Disruption - IDscan Prod UK
Resolved - Dear Customer,

You may have experienced some issues this morning with the IDscan UK Hosted service from 06:30-08:30 BST. Please be aware that the service has been operational since then, and the support teams are investigating the root cause.

We apologise for any inconvenience caused.
Oct 17, 10:21 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 17, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Oct 17, 08:00 BST
Notification of Planned Supplier Maintenance - ID3 Germany / France / Spain / Canada / US / UK Fraud Signals
Completed - The scheduled maintenance has been completed.
Oct 17, 08:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 16, 12:04 BST
Notification of Planned Supplier Maintenance - ID3 Germany / France / Spain / Canada / US / UK Mobile Identity
Completed - The scheduled maintenance has been completed.
Oct 17, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 16, 12:06 BST
GSA Production Ozone
Postmortem - Read details
Oct 17, 17:04 BST
Resolved - Time of Incident: 2024-10-16 21:28 UTC Time of service restoration: 2024-10-16 21:38 UTC Impact: Customers will have received 500 errors during the time of outage. This will impact customers using Ozone in the GSA Environment.
Oct 17, 02:30 BST
Oct 16, 2024
Loqate Maintenance - Capture V3/V4 & Verify (US Only)
Completed - The scheduled maintenance has been completed.
Oct 16, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 09:01 BST
Scheduled - Please be advised that GBG Support teams will be performing essential database maintenance at our US datacentre during this time. All core Loqate services will remain up and operational, however, the CASS dataset will temporarily unavailable, and Americas-based customers may experience some minor disruption whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 15, 10:08 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 16, 09:03 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:32 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Oct 16, 08:00 BST
Notification of Planned Supplier Maintenance - ID3 Germany / France / Spain / Canada / US / UK Fraud Signals
Completed - The scheduled maintenance has been completed.
Oct 16, 09:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:31 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 14, 17:53 BST
Notification of Planned Supplier Maintenance - ID3 Germany / France / Spain / Canada / US / UK Mobile Identity
Completed - The scheduled maintenance has been completed.
Oct 16, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 14, 17:51 BST
Oct 15, 2024
Service Incident for ID3global - UK Credit Bureau (Basic) (0394)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 19:02 – 19.52 BST DATE 15/10/2024
Oct 15, 20:01 BST
Update - We are continuing to work on a fix for this issue.
Oct 15, 19:44 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 15, 19:23 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 15, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Oct 15, 08:00 BST
Oct 14, 2024
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 14, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 05:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 14, 05:00 BST
Service Disruption (intermittent) - greenID - NSW Birth, marriage and change of name certificates
Resolved - Start Date and Time
30 September 2024 — 9:00AM AEST

End Date and Time
14 October 2024 — 1:04PM AEDT
Oct 14, 06:32 BST
Investigating - Transactions with the NSW Birth, marriage and change of name certificates data sources may produce errors (intermittently).

Resolution time is currently unknown.

The next update will be provided when new information becomes available.
Oct 1, 03:54 BST
Notification of Planned Supplier Maintenance - 0394 - UK Credit Bureau (Basic) & 0395 - UK Credit Bureau (Advanced)
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 11, 08:56 BST
Oct 13, 2024
Notification of Planned Supplier Maintenance - ID3 Trust Core (0411)
Completed - The scheduled maintenance has been completed.
Oct 13, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 30, 17:57 BST
Notification of Planned Supplier Maintenance - Investigate / Land Registry
Completed - The scheduled maintenance has been completed.
Oct 13, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 16:53 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 11, 16:45 BST
Notification of Planned Supplier Maintenance - ID3global - 0334 - Poland Population
Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 12, 15:49 BST
Notification of Planned Supplier Maintenance - greenID - ACI ReD Shield
Completed - The scheduled maintenance has been completed.
Oct 13, 04:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services
ACI Secure eCommerce: ReD Shield

Start Date/Time
October 12, 2024 06:30 PM Central Daylight Time

End Date/Time
October 12, 2024 10:30 PM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 1, 00:20 BST
Notification of Planned Supplier Maintenance - 0154/0155 - UK Credit Header - Match level Advanced/Enhanced
Completed - The scheduled maintenance has been completed.
Oct 13, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 11, 14:34 BST
Notification of Planned Supplier Maintenance - ID3global / Hong Kong Population (0324)
Completed - The scheduled maintenance has been completed.
Oct 13, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 27, 11:28 BST
Oct 12, 2024
Notification of Planned Supplier Maintenance - ID3Global - 0334 - Poland Population
Completed - The scheduled maintenance has been completed.
Oct 12, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 4, 09:52 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 12, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Oct 12, 08:00 BST
Oct 11, 2024
Notification of Planned Supplier Maintenance - greenID Third Party Supplier
Completed - The scheduled maintenance has been completed.
Oct 11, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: Australian Tenancy File

Impact Start Time: Saturday 12th October 2024, 07:00 AEST

Impact End Time: Saturday 12th October 2024, 08:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 8, 23:12 BST
Service Disruption - Investigate - API
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Oct 11, 15:52 BST
Update - We are continuing to work on a fix for this issue. Please note, you have also experience an issue with the Investigate UI for the following services:

Identity Confidence Score
Affordability
Oct 11, 14:48 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Please note this is only effecting Investigate API.
Oct 11, 14:22 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 11, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Oct 11, 08:00 BST
Oct 10, 2024
Notification of Planned Supplier Maintenance - Investigate / Land Registry
Completed - The scheduled maintenance has been completed.
Oct 10, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 10, 11:17 BST
Loqate Maintenance - Capture V3/V4
Completed - The scheduled maintenance has been completed.
Oct 10, 13:47 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 12:32 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Oct 10, 12:31 BST
Service Disruption - 0405 UK Credit Reference Bureau (Advanced) - TransUnion
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:49 – 13:19 BST DATE 10/10/24
Oct 10, 13:34 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 10, 12:05 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 12:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 10:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Oct 9, 10:27 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 10, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Oct 10, 08:00 BST
Oct 9, 2024
Loqate Maintenance - Capture V3/V4
Completed - The scheduled maintenance has been completed.
Oct 9, 10:26 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 10:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Oct 9, 09:23 BST
Service Disruption - Loqate / SaaS Platform
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 09:50 – 10:06 BST 09/10/2024

To customers that have been affected by this issue, we would again like to apologise.
Oct 9, 10:15 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Oct 9, 10:06 BST
Service Disruption - Loqate / Utilities Register - Electricity & Gas
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 08:23 – 08:37 BST 09/10/2024
Oct 9, 09:05 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 9, 08:42 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 9, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Oct 9, 08:00 BST
Service Disruption - ID3global / Denmark Personal ID (244)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 21:00 08/10/2024 – 00:00 09/10/2024 BST
Oct 9, 03:37 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 8, 23:40 BST
Oct 8, 2024
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Oct 8, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Oct 8, 08:00 BST
Notification of Planned Platform Maintenance - Investigate
Completed - The scheduled maintenance has been completed.
Oct 8, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:30 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

During this time our UI and API Investigate platforms will be unavailable.

Any questions, please contact the GBG Helpdesk.
Oct 4, 14:12 BST
Service Disruption - greenID Test Biometric Environment
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Oct 8, 06:58 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the greenID Test Biometric Environment.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Oct 8, 01:57 BST
Service Disruption - IDscan Hosted Platform (Australia POC)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Oct 8, 06:57 BST
Investigating - We are currently experiencing a service disruption on the IDscan Australia Hosted POC environment that prevents users from accessing the user interface. Our technical teams have been made aware and are in the process of restoring functionality. We apologise for any inconvenience caused and we will provide further updates once available.
Oct 8, 01:54 BST
← Incident History Powered by Atlassian Statuspage