In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 08, 2024 - 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by the Data Supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 8, 2024 00:00-07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 08, 2024 - 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by the Data Supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 8, 2024 00:00-07:00 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Under Maintenance
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Under Maintenance
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Under Maintenance
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Under Maintenance
UK Geo Lifestyle (0322) Under Maintenance
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Under Maintenance
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate SaaS Platform Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
Review Service Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
ExpectID Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 25, 2024 - 09:12 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 06, 2024 - 11:22 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 04, 2024 - 12:49 BST
Loqate Maintenance - Loqate Capture V4 Sep 9, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Aug 16, 2024 - 10:11 BST
Loqate Maintenance - Loqate Capture V4 Sep 10, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Aug 16, 2024 - 10:13 BST
Loqate Maintenance - Loqate Capture V4 Sep 11, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Aug 16, 2024 - 10:15 BST
Loqate Maintenance - Phone Validation Sep 11, 2024 23:00 - Sep 12, 2024 03:00 BST
Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some short periods of disruption. All other services will remain unaffected.
Posted on Sep 06, 2024 - 11:09 BST
Loqate Maintenance - Loqate Capture V4 Sep 12, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Aug 16, 2024 - 10:15 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is planned routine business continuity work.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jul 24, 2024 - 15:16 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 04, 2024 - 12:50 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 25, 2024 - 09:12 BST
Loqate Maintenance - Capture V4 Sep 16, 2024 08:00-16:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Aug 16, 2024 - 10:20 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Aug 16, 2024 - 10:19 BST
Loqate Maintenance - Capture V4 Sep 17, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Aug 16, 2024 - 10:10 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services
ACI Secure eCommerce: ReD Shield

Start Date/Time
September 18, 2024 01:00 AM Central Daylight Time

End Date/Time
September 18, 2024 05:00 AM Central Daylight Time

During the dates/times specified, Brief and sporadic connectivity interruptions are possible during the maintenance window but are not expected for the below item checks.

Posted on Sep 06, 2024 - 00:22 BST
Loqate Maintenance - Capture V4 Sep 18, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Aug 16, 2024 - 10:10 BST
Loqate Maintenance - Capture V4 Sep 19, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Aug 16, 2024 - 10:11 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:34 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 25, 2024 - 09:13 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jul 12, 2024 - 10:54 BST
Loqate Maintenance Sep 23, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Aug 16, 2024 - 10:03 BST
Loqate Maintenance Sep 24, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Aug 16, 2024 - 10:04 BST
Loqate Maintenance Sep 25, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Aug 16, 2024 - 10:04 BST
Loqate Maintenance Sep 26, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Aug 16, 2024 - 10:05 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 02, 2024 - 11:05 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 25, 2024 - 09:13 BST
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:35 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:35 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:35 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services
ACI Secure eCommerce: ReD Shield

Start Date/Time
October 31, 2024 11:01 PM Central Daylight Time

End Date/Time
January 2, 2025 10:59 PM Central Standard Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 03, 2024 - 00:40 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:37 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:36 BST
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:36 BST
Past Incidents
Sep 8, 2024

Unresolved incidents: Notification of Planned Supplier Maintenance - ID3 UK Bank Account Verification, Geo-Affordability, Consumer Affordability & Geo Lifestyle Characteristics, Notification of Planned Supplier Maintenance - ID3 UK Credit Header - Match level Advanced/Enhanced.

Sep 7, 2024
Completed - The scheduled maintenance has been completed.
Sep 7, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 7, 08:00 BST
Sep 6, 2024
Completed - The scheduled maintenance has been completed.
Sep 6, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink

Start Date and Time
7 September 2024 — 12:00AM AEST

End Date and Time
7 September 2024 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 6, 02:59 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:54 BST – 14:27 BST 06/09/24

Sep 6, 15:07 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 6, 14:23 BST
Completed - The scheduled maintenance has been completed.
Sep 6, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine scheduled maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 26, 11:36 BST
Completed - The scheduled maintenance has been completed.
Sep 6, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 6, 08:00 BST
Resolved - Please be advised that the issues with DVS data sources have now been resolved.

Document
• DVS All documents
Date
• Friday 6 September 2024
Time
• 9:00am to 12:35pm AEST

Sep 6, 03:59 BST
Investigating - Please be advised that the greenID Datasource provider DVS is experiencing errors unexpectedly for all their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Sep 6, 01:41 BST
Identified - Please be advised that the greenID Datasource provider DVS is experiencing errors unexpectedly for all their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue.

Sep 6, 00:39 BST
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 BST
Scheduled - Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some short periods of disruption. All other services will remain unaffected.
Sep 2, 19:06 BST
Sep 5, 2024
Completed - The scheduled maintenance has been completed.
Sep 5, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 17:00 BST
Scheduled - Please be advised that our supplier will be undertaking essential maintenance to improve the resiliency and reliability of the service.

If you are using the service during the times stated, you may experience a short period of disruption. All other services will remain unaffected.

Sep 3, 17:21 BST
Completed - The scheduled maintenance has been completed.
Sep 5, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Aug 16, 10:21 BST
Completed - The scheduled maintenance has been completed.
Sep 5, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

ASIC
Impact Start Time: Thursday 5th September 2024, 20:00 AEST
Impact End Time: Thursday 5th September 2024, 21:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 30, 00:14 BST
Completed - The scheduled maintenance has been completed.
Sep 5, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
VIC BDM

Start Date and Time
5 September 2024 — 5:00PM AEST

End Date and Time
5 September 2024 — 8:30PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 4, 00:02 BST
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

The incident duration was between 09.30 – 09.38 BST 5th Sept 2024

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Sep 5, 09:54 BST
Completed - The scheduled maintenance has been completed.
Sep 5, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 5, 08:00 BST
Sep 4, 2024
Completed - The scheduled maintenance has been completed.
Sep 4, 16:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: All document types

Start Date and Time: 5 September 2024 — 12:00AM AEST

End Date and Time: 5 September 2024 — 1:30AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 3, 00:26 BST
Completed - The scheduled maintenance has been completed.
Sep 4, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Aug 16, 10:20 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between: 05:34 - 06:25 GMT 04/09/24

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Sep 4, 09:02 BST
Completed - The scheduled maintenance has been completed.
Sep 4, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 4, 08:00 BST
Sep 3, 2024
Completed - The scheduled maintenance has been completed.
Sep 3, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Aug 16, 10:19 BST
Completed - The scheduled maintenance has been completed.
Sep 3, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 3, 08:00 BST
Resolved - Please be advised that due to unscheduled service degradation, verification using ASIC data sources may not have been available.

Environment: Production

Data sources impacted: ASIC

Outage Start Date and Time: Tuesday 3rd September 2024, 10:30 AEST

Outage End Date and Time: Tuesday 3rd September 2024, 12:05 AEST

Sep 3, 04:00 BST
Sep 2, 2024
Completed - The scheduled maintenance has been completed.
Sep 2, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Aug 16, 10:18 BST
Resolved - This incident has been resolved.
Sep 2, 15:51 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 2, 14:55 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the service as normal.

The issue was confirmed as an expired certificate, which has now been update.

Start: 31/Aug/2024 02:00 BST
End: 02/Sept/2024 11:12 BST

To customers that have been affected by this issue, we would again like to apologise.

Sep 2, 11:26 BST
Update - We are continuing to investigate this issue.
Sep 2, 10:30 BST
Update - Our Incident teams are continuing investigations and focussing on the web application firewall.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Sep 2, 09:32 BST
Update - We are continuing to investigate this issue.
Sep 2, 09:07 BST
Update - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business.

Our Incident Team is working to identify the root cause and implement a solution as a priority.

Sep 2, 08:45 BST
Update - We are continuing to investigate this issue.
Sep 1, 09:41 BST
Investigating - We are currently experiencing a service disruption that may be preventing some customers from being able to see all results details.

Customers may see an error in the right-hand side panel. This has been raised to be investigated and updates will be provided in due course.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Aug 31, 16:37 BST
Completed - The scheduled maintenance has been completed.
Sep 2, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 05:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 2, 05:00 BST
Completed - The scheduled maintenance has been completed.
Sep 2, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: Citizenship Certificate, Immigration Card

Start Date and Time: 2 September 2024 — 9:00AM AEST

End Date and Time: 2 September 2024 — 12:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 30, 04:44 BST
Completed - The scheduled maintenance has been completed.
Sep 2, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 29, 10:43 BST
Sep 1, 2024
Completed - The scheduled maintenance has been completed.
Sep 1, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 25, 09:25 BST
Completed - The scheduled maintenance has been completed.
Sep 1, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 29, 11:06 BST
Resolved - Please be advised, this was part of our published maintenance - https://www.gbgstatus.com/incidents/mtc17cr162k6
Sep 1, 08:15 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 1, 00:16 BST
Completed - The scheduled maintenance has been completed.
Sep 1, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Services Impacted: ASIC

Start Time: Sunday 1st September 2024, 08:00 AEST

End Time: Sunday 1st September 2024, 14:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 30, 00:12 BST
Completed - The scheduled maintenance has been completed.
Sep 1, 03:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 29, 15:59 BST
Completed - The scheduled maintenance has been completed.
Sep 1, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Jul 1, 09:35 BST
Aug 31, 2024
Completed - The scheduled maintenance has been completed.
Aug 31, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 31, 08:00 BST
Completed - The scheduled maintenance has been completed.
Aug 31, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Services Impacted: ASIC

Impact Start Time: Saturday 31st August 2024, 08:00 AEST

Impact End Time: Saturday 31st August 2024, 17:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 30, 00:12 BST
Aug 30, 2024
Completed - The scheduled maintenance has been completed.
Aug 30, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 11:34 BST
Scheduled - Dear Customer,

This service will be undergoing emergency maintenance. Although we anticipate no disruption to the service, you may experience intermittent degradation.

We apologise for any inconvenience caused.

Aug 30, 11:33 BST
Completed - The scheduled maintenance has been completed.
Aug 30, 15:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Documents: Medicare Card
Impact Start Time: Saturday 31st August 2024, 00:00 AEST
Impact End Time: Saturday 31st August 2024, 00:30 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 30, 00:07 BST
Completed - The scheduled maintenance has been completed.
Aug 30, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink

Start Date and Time
31 August 2024 — 12:00AM AEST

End Date and Time
31 August 2024 — 12:30AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 30, 01:54 BST
Completed - The scheduled maintenance has been completed.
Aug 30, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.


Document/s Affected
Centrelink

Start Date and Time
31 August 2024 — 12:00AM AEST

End Date and Time
31 August 2024 — 12:30AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 29, 08:07 BST
Completed - The scheduled maintenance has been completed.
Aug 30, 15:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

ASIC
Impact Start Time: 30 August 2024 — 7:00PM AEST
Impact End Time: 30 August 2024 — 11:59PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 29, 03:22 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 21:41 - 21:48 BST/GMT 29/08/24

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Aug 30, 09:25 BST
Completed - The scheduled maintenance has been completed.
Aug 30, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 30, 08:00 BST
Aug 29, 2024
Completed - The scheduled maintenance has been completed.
Aug 29, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Jul 25, 10:23 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09:10 – 09:35 BST DATE 29/08/24

Aug 29, 10:18 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 29, 09:35 BST
Completed - The scheduled maintenance has been completed.
Aug 29, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 29, 08:00 BST
Resolved - Please be advised that due to unscheduled service degradation, verification using ASIC data sources may not have been available.

Environment: Production

Data sources impacted: ASIC

Outage Start Date and Time: Thursday 29th August 2024, 10:05 AEST

Outage End Date and Time: Thursday 29th August 2024, 11:00 AEST

Aug 29, 03:14 BST
Aug 28, 2024
Completed - The scheduled maintenance has been completed.
Aug 28, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Jul 25, 10:22 BST
Completed - The scheduled maintenance has been completed.
Aug 28, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 12:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.


Australian Electoral Commission (DVS)
Start Date and Time - 28 August 2024 — 9:00PM AEST
End Date and Time - 29 August 2024 — 12:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks

Aug 26, 01:18 BST
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

The incident duration was between 09.59 – 10.04 BST 28-Aug-2024

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Aug 28, 11:31 BST
Completed - The scheduled maintenance has been completed.
Aug 28, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 28, 08:00 BST
Resolved - Please be advised that the following unscheduled service degradation has been resolved: verification using ASIC data sources.

Data sources impacted: ASIC

Outage Start Date and Time: Wednesday 28th August 2024, 10:30 AEST

Outage End Date and Time: Wednesday 28th August 2024, 12:33 AEST

Aug 28, 04:25 BST
Completed - The scheduled maintenance has been completed.
Aug 28, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:00 BST
Scheduled - Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some short periods of disruption. All other services will remain unaffected.
Aug 16, 15:28 BST
Aug 27, 2024
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 17:03 - 17:13 BST DATE 27/08/24

Aug 27, 17:23 BST
Update - We are continuing to work on a fix for this issue.
Aug 27, 17:17 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 27, 17:09 BST
Completed - The scheduled maintenance has been completed.
Aug 27, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Jul 25, 10:18 BST
Resolved - This incident has been resolved.
Aug 27, 15:33 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 27, 14:47 BST
Completed - The scheduled maintenance has been completed.
Aug 27, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 27, 08:00 BST
Resolved - Please be advised that the service has been restored and the over-the-counter verification files have been uploaded.
Aug 27, 05:50 BST
Identified - Please be advised that due to a supplier outage, customers who receive over-the-counter verifications from Australia Post did not receive the usual overnight update.

The files will be uploaded once the outage from our supplier is resolved.

Aug 27, 00:41 BST
Investigating - Please be advised that due to a supplier outage, customers who receive over-the-counter verifications from Australia Post did not receive the usual overnight update.

The GreenID team is in contact with the provider. The next update will be provided as soon as new information becomes available.

Aug 27, 00:23 BST
Completed - The scheduled maintenance has been completed.
Aug 27, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 00:00 BST
Update - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services
ACI Secure eCommerce: ReD Shield

Start Date/Time
August 26, 2024 06:00 PM Central Daylight Time

End Date/Time
August 26, 2024 11:00 PM Central Daylight Time


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 19, 00:47 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services
ACI Secure eCommerce: ReD Shield

Start Date/Time
August 26, 2024 07:00 PM Central Daylight Time

End Date/Time
August 26, 2024 11:00 PM Central Daylight Time


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 14, 00:24 BST
Aug 26, 2024
Completed - The scheduled maintenance has been completed.
Aug 26, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa

Start Date and Time
27 August 2024 — 5:00AM AEST

End Date and Time
27 August 2024 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 19, 05:19 BST
Completed - The scheduled maintenance has been completed.
Aug 26, 21:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: QLD Birth, marriage and change of name certificates
Start Date and Time - 27 August 2024 — 6:30AM AEST
End Date and Time - 27 August 2024 — 6:45AM AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 26, 05:05 BST
Completed - The scheduled maintenance has been completed.
Aug 26, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Jul 25, 10:16 BST
Completed - The scheduled maintenance has been completed.
Aug 26, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 26, 05:00 BST
Completed - The scheduled maintenance has been completed.
Aug 26, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 07:15 BST
Scheduled - Data sources impacted: NZTA
Impact Start Time: Monday 26th August 2024 18:00 NZST
Impact End Time: Monday 26th August 2024 20:00 NZST

Aug 26, 07:10 BST
Completed - The scheduled maintenance has been completed.
Aug 26, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 23, 09:40 BST
Aug 25, 2024
Completed - The scheduled maintenance has been completed.
Aug 25, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 25, 09:24 BST
Completed - The scheduled maintenance has been completed.
Aug 25, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

ASIC
Impact Start Time: Friday 23rd August 2024, 20:00 AEST
Impact End Time: Sunday 25th August 2024, 20:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 23, 04:01 BST
Completed - The scheduled maintenance has been completed.
Aug 25, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 00:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: NSW Birth, marriage and change of name certificates
Start Date and Time - 25 August 2024 — 9:00AM AEST
End Date and Time - 25 August 2024 — 5:00PM AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 22, 07:41 BST
Completed - The scheduled maintenance has been completed.
Aug 25, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 23, 09:39 BST
Completed - The scheduled maintenance has been completed.
Aug 25, 03:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 00:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 22, 08:15 BST
Completed - The scheduled maintenance has been completed.
Aug 25, 00:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 20:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Production
Document/s Affected
Driver Licence

Start Date and Time
25 August 2024 — 5:00AM AEST

End Date and Time
25 August 2024 — 9:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 23, 01:25 BST
Completed - The scheduled maintenance has been completed.
Aug 25, 00:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Driver Licences (DVS)
Start: 25 August 2024 — 5:00AM AEST
End: 25 August 2024 — 9:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 12, 00:22 BST