Service Disruption - ID3 South Africa Population (0259)
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 15, 12:37 GMT
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Partial Outage
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
South Africa Population (0259) Partial Outage
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG ProID Operational
GBG IDscan Core Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
Address Complete Operational
Capture China Operational
Verify China Operational
CAFS Operational
Group-IB Secure Bank Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notification of Planned Maintenance - URU/ID3Global Jan 16, 23:45 - Jan 17, 00:45 GMT
Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Posted on Dec 15, 12:48 GMT
Notification of Planned Supplier Maintenance - greenID - Third Party Supplier - FCS Jan 29, 13:00-15:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Time: Sunday 30th Jan 2022 00:00 AEST (02:00 NZST)
End Time: Sunday 30th Jan 2022 02:00 AEST (04:00 NZST)
Outage Duration: 2 hours
FCS illion Data sources

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 7, 04:31 GMT
Notification of Planned Supplier Maintenance - 0251 - Germany Financial Jan 29, 23:00 - Jan 30, 03:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 4, 13:47 GMT
Notification of Planned Supplier Maintenance - ID3 Germany / Austria / Switzerland Financial (0251 / 0252 / 0253) Jan 29, 23:00 - Jan 30, 05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 19:03 GMT
Notification of Planned Maintenance - URU/ID3Global Jan 30, 23:45 - Jan 31, 00:45 GMT
Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Posted on Dec 15, 12:49 GMT
Notification of Planned Maintenance - IDscan SSL Certificate Update - Exact date TBC Feb 6, 12:25-13:25 GMT
Dear Customer,

Please be aware that GBG IDscan’s *idscan.cloud URL will change SSL Certification provider on 6th Feb 2022 at 12:25 PM (GMT).

The exact date and time of the Certification swap will be shared with you once confirmed.

This will impact customers that employ the SSL Certification Pinning security mechanism when using IDscan services.

If you are a GBG IDscan customer that employs this mechanism, please contact the GBG Helpdesk, at least 7 days prior to the 6th Feb 2022, in order to raise a help ticket to assist with this change.


If you have any questions, please do not hesitate to contact the GBG Helpdesk.
Posted on Dec 16, 09:21 GMT
Notification of Planned Supplier Maintenance - ID3 Czech Republic Population (0348) Feb 12, 22:00 - Feb 13, 05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 14, 19:34 GMT
Notification of Planned Supplier Maintenance - ID3 Global - 0394 - UK Credit Bureau (Basic) - 0395 - UK Credit Bureau (Advanced) (0394) Feb 13, 21:00 - Feb 14, 00:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 10, 17:37 GMT
Notification of Planned Supplier Maintenance - ID3 Czech Republic Population (0348) Mar 12, 22:00 - Mar 13, 05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 14, 19:36 GMT
Notification of Planned Supplier Maintenance - ID3 Global - 0394 - UK Credit Bureau (Basic) - 0395 - UK Credit Bureau (Advanced) (0394) Mar 13, 21:00 - Mar 14, 00:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 10, 17:37 GMT
Notification of Planned Supplier Maintenance - 0251 - Germany Financial Apr 23, 23:00 - Apr 24, 05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 4, 13:49 GMT
Notification of Planned Supplier Maintenance - 0251 - Germany Financial Sep 24, 23:00 - Sep 25, 05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 4, 13:50 GMT
Past Incidents
Jan 16, 2022
Notification of Planned Supplier Maintenance - ID3 Czech Republic Population (0348)
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance from the supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Dec 14, 19:33 GMT
Jan 15, 2022
Retrospective Service disruption - ID3global - UK Credit Header (0154/0155) Match level Advanced/Enhanced
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header Match level Advanced/Enhanced check.

The incident duration was between 05:30 – 05:52 GMT 15/01/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jan 15, 08:37 GMT
Retrospective Service disruption - ID3global - UK Credit Header (0154/0155)
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 05:30 – 05:35 GMT 15/01/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jan 15, 08:36 GMT
Retrospective Service Disruption - ID3Global UK Geo Lifestyle (0322)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Geo Lifestyle (0322) item check/ country.

The incident duration was between 05:30 – 05:43 GMT 15/01/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 15, 08:33 GMT
Retrospective Service Disruption - ID3Global UK Geo Lifestyle (0322)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Geo Lifestyle (0322) item check.

The incident duration was between 03:48 – 03:54 GMT 15/01/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 15, 08:20 GMT
Retrospective Service disruption - ID3global - UK Credit Header (0154/0155) Standard & Advanced
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header check.

The incident duration was between 03:48 – 03:54 GMT 15/01/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jan 15, 08:17 GMT
Jan 14, 2022
Retrospective Service Disruption - ID3Global UK Bank Account (0261) & Geo Lifestyle (0322)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Bank Account (0261) & Geo Lifestyle (0322) item checks.

The incident duration was between 16:22 – 16:25 GMT 14/01/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 14, 16:49 GMT
Retrospective Service disruption - ID3global / URU - UK Credit Header (0154/0155) Standard & Advanced
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header check.

The incident duration was between 16:22 – 16:25 GMT 14/01/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jan 14, 16:46 GMT
Service Disruption - ID3Global_ Denmark Landline / Denmark Personal ID (CPR)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 20:25 GMT13/01/2022 – 07:25 GMT 14/01/2022
Jan 14, 08:58 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 14, 07:24 GMT
Jan 13, 2022
Service Disruption - ID3Global / India Permanent Account Number (PAN) (0375)
Resolved - This incident is now closed. If you have any further queries please contact the helpdesk on helpdesk@gbgplc.com
Jan 13, 18:39 GMT
Update - Dear Customers,

After an extensive investigation, we have been unable to find the true root cause.

We have therefore prioritised moving to a newer API for this service with the expectation that the service will perform better.

As soon as we have a date for the implementation of the new API, we will advise.

Please note up to 90% of transactions are being processed successfully so the service is up and running.

Thank you for your understanding.
Jan 6, 10:00 GMT
Update - GBG Support teams are continuing to work on a fix for this issue.
Dec 27, 17:00 GMT
Update - We are continuing to work on a fix for this issue.
Dec 16, 17:01 GMT
Update - We are continuing to work on a fix for this issue.
Dec 13, 17:36 GMT
Update - GBG Support teams are continuing to investigate this complex issue with our third-party supplier. Root cause analysis so far does not indicate any faults within the ID3Global platform but we are continuing to work with our supplier to resolve as soon as possible. GBG would like to apologise for any inconvenience caused and will provide further updates as soon as they are available.
Nov 25, 13:30 GMT
Update - GBG Support teams are continuing to investigate this complex issue with our third-party supplier. Root cause analysis so far does not indicate any faults within the ID3Global platform but we are continuing to work with our supplier to resolve as soon as possible. GBG would like to apologise for any inconvenience caused and will provide further updates as soon as they are available.
Nov 19, 16:08 GMT
Update - Our data supplier is continuing to investigate this issue on their platform in conjunction with our ID3 platform team.
Nov 18, 19:29 GMT
Update - This issue is unfortunately still ongoing with our data supplier. They are working on a fix for this and hope to restore the service as soon as possible.
Nov 15, 12:11 GMT
Update - This issue is unfortunately still ongoing with our data supplier. They are working on a fix for this and hope to restore the service as soon as possible.
Nov 11, 16:15 GMT
Update - Our service management team and data supplier are continuing to work on a resolution of this issue.
Nov 8, 17:29 GMT
Update - This issue is unfortunately still ongoing with our data supplier. They are working on a fix for this and hope to restore the service as soon as possible.
Nov 4, 17:33 GMT
Update - We are continuing to work on a fix for this issue.
Nov 1, 18:24 GMT
Update - We are continuing to work on a fix for this issue.
Oct 28, 10:51 BST
Update - We are continuing to work on a resolution with our data supplier.
Oct 25, 19:06 BST
Update - Unfortunately this issue is still ongoing, however work is continuing between our platform team and the data supplier.
Oct 21, 17:38 BST
Update - This issue is unfortunately still ongoing with our data supplier who are still working on a fix for this issue.
Oct 18, 09:04 BST
Update - This issue is unfortunately still ongoing with our data supplier who are still working on a fix for this issue.
Oct 14, 09:25 BST
Update - We are aware of an intermittent issue which usually happens on the hour, every hour. If the transactions that receive a 9999 are rerun at a later point they get provided a true result (pass or refer)

Our supplier is having difficult finding the root cause of this issue. We appreciate your patience with this issue.
Oct 11, 09:02 BST
Update - We are aware of an intermittent issue which usually happens on the hour, every hour. If the transactions that receive a 9999 are rerun at a later point they get provided a true result (pass or refer)

Our supplier is having difficult finding the root cause of this issue. We appreciate your patience with this issue.
Oct 8, 10:50 BST
Update - We are continuing to work on a fix for this issue.
Oct 7, 09:46 BST
Update - Further investigations with the data supplier for this service are still ongoing.
Oct 6, 09:07 BST
Update - We are continuing to work on a fix for this issue.
Oct 5, 09:04 BST
Update - Please be advised that this incident continues to intermittently affect our India PAN service.

As per previous updates we are continuing to investigate the root cause of this issue.

We sincerely apologise for any inconvenience this may be causing you, and thank you for your patience as we work with our supplier to fully restore service.
Oct 4, 08:12 BST
Update - We are continuing to work with our supplier to resolve the service issue as soon as possible.
Oct 3, 09:00 BST
Update - We are continuing to work with our supplier to resolve the service issue as soon as possible.
Oct 2, 09:00 BST
Update - We are continuing to work on a fix for this issue.
Oct 1, 09:06 BST
Update - We are continuing to work on a fix for this issue.
Sep 30, 09:00 BST
Update - We are continuing to investigate this issue, in conjunction with our data supplier and platform team.
Sep 29, 15:49 BST
Update - We are continuing to work on a fix for this issue.
Sep 29, 12:18 BST
Update - Unfortunately we are still experiencing a service disruption that may be preventing you from processing transactions on our India PAN Service

Thank you for your patience whilst we work with our supplier to restore service.
Sep 29, 08:42 BST
Update - Our data supplier has confirmed there is data provider issue which they are currently investigating.
Sep 28, 16:03 BST
Update - Unfortunately, the service issue is ongoing. The technical team are working to determine the cause and resolution.

Unfortunately we cannot provide a fix ETA at the moment.

We will update you at 15:30 BST or as soon as the issue is resolved. Thank you for your continued patience.
Sep 28, 12:30 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 28, 09:14 BST
GBG Connexus Platform – Connexus Portal
Completed - The scheduled maintenance has been completed.
Jan 13, 18:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 17:30 GMT
Scheduled - Please be advised that GBG will be undertaking planned maintenance to remove the Visualise capability from the Connexus service as this will no longer be available from the third-party vendor. All other services are expected to function as normal throughout this maintenance period. Please contact the GBG Helpdesk if you experience any issues during this time.
Jan 12, 15:56 GMT
Retrospective P1 Incident: IDscan Production Mobile Journey Service down
Resolved - This incident has been resolved.
Jan 13, 17:17 GMT
Investigating - Dear Customer,

During today's deployment of a new SSL Certificate, the Mobile Journey Service on IDscan Production was temporarily down between 06:00-08:20 AM GMT. Our technical teams have made the decision to revert to the former SSL Certificate to restore the service while we investigate why the update caused the service degradation.

Apologies for any inconvenience caused during the brief period of disruption and if you have any questions, please contact helpdesk@gbgplc.com.
Jan 13, 09:56 GMT
IDscan Hosted UK Production 21.12 Release – 12 January 2022
Completed - The scheduled maintenance has been completed.
Jan 13, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 13:00 GMT
Scheduled - Dear Customer,

We are happy to announce that our latest 21.12 Release is scheduled to be deployed on Thursday the 13th of January at 13:00-14:00 (GMT/UTC).

Release Highlights:

New Functionality
Engine Enhancements
General Enhancements and Fixed Bugs

To find out more about the improvements and the new features included in this Release, please follow the link below.
https://docs.idscan.com/docs/release-overview/21-12-january-2022-release-update/

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.
Jan 6, 16:10 GMT
Service disruption - ID3global - UK Credit Header Advanced features (0154/0155)
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

The incident duration was between 08:32 – 09:37 GMT 13/01/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 13, 09:45 GMT
Identified - Initial investigations have determined that we are experiencing service issues with our Credit Header supplier

Users may be experiencing system errors against the 0154/0155 UK Credit Header advanced features only.

We will update you at 10:18 (+1hr) or as soon as the issue is resolved.
Jan 13, 09:18 GMT
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at Date/Time
Jan 13, 08:48 GMT
Service Disruption - 0322/ 0261 UK Bank Account Verification / UK Geo Lifestyle Characteristics
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 08:32 – 09:37 GMT 13/01/2022
Jan 13, 09:45 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 13, 09:08 GMT
Retrospective Service disruption - ID3global - UK Credit Header (0154/0155)
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 08:32 - 08:45 GMT DATE 13/01/22

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jan 13, 09:10 GMT
Notification of Planned Supplier Maintenance - greenID DVS QLD Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
Jan 13, 08:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:15 GMT
Scheduled - This notification is to inform you of maintenance work being carried out by our supplier.

QLD birth, marriage and change of name certificates - Production

Outage Start Date and Time: Thursday, 13th January 2022 at 17:15 AEDT
Outage End Date and Time: Thursday, 13th January 2022 at 19:00 AEDT
As a result, verification rates may be lower than the expected.
Jan 13, 06:06 GMT
IDscan Hosted UK Production 21.12 Release – 12 January 2022
Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 GMT
Scheduled - Dear Customer,

We are happy to announce that our latest 21.12 Release is scheduled to be deployed on Thursday the 13th of January at 05:00-06:00 AM (GMT/UTC).

Release Highlights:

New Functionality
Engine Enhancements
General Enhancements and Fixed Bugs

To find out more about the improvements and the new features included in this Release, please follow the link below.
https://docs.idscan.com/docs/release-overview/21-12-january-2022-release-update/

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.
Jan 6, 16:08 GMT
Retrospective Service Disruption - ID3Global - 0154/0155 UK Credit Header
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 02:18 – 02:29 GMT 13/01/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 13, 03:20 GMT
Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
Service Issue - IdM Platform (Connexus and Matchcode 360)
Postmortem - Read details
Jan 12, 16:08 GMT
Resolved - Partial Outage

All Connexus and Matchcode Services

Start: 19:25 UK Time

End: 20:45 UK Time

During this time you may have experienced errors or timeouts when using the service. GBG Support teams have investigated and restored service and are continuing to monitor. Root Cause investigation continuing. GBG would like to apologise for any inconvenience caused.
Jan 10, 21:25 GMT
Notification of Planned Supplier Maintenance - ID3Global/0354 - Malaysia Financial
Completed - The scheduled maintenance has been completed.
Jan 10, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 11:00 GMT
Scheduled - This notification is to inform you of unscheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 10, 09:26 GMT
Notification of Planned Supplier Maintenance - ID3Global/0354 - Malaysia Financial
Completed - The scheduled maintenance has been completed.
Jan 10, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 09:32 GMT
Scheduled - This notification is to inform you of extended maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Dec 31, 09:17 GMT
Service Disruption - greenID - DVS - ACT Birth, marriage and change of name certificates (Production)
Resolved - Service restored.

ACT Birth, marriage and change of name certificates
Date: Monday 10 January 2022
Time: 11:27am to 2:05pm AEDT
Jan 10, 03:57 GMT
Investigating - ACT Birth, marriage and change of name certificates are unexpectedly unavailable due to unscheduled outage from DVS.

Verifications with the ACT Birth, marriage and change of name certificates may result in errors.
Jan 10, 01:19 GMT
Notification of Planned Maintenance - URU/ID3Global
Completed - The scheduled maintenance has been completed.
Jan 10, 00:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:46 GMT
Scheduled - Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Dec 15, 12:47 GMT
Notification of Planned Supplier Maintenance - ID3 Global - 0394 - UK Credit Bureau (Basic) - 0395 - UK Credit Bureau (Advanced) (0394)
Completed - The scheduled maintenance has been completed.
Jan 10, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Dec 10, 17:36 GMT
Jan 9, 2022
Jan 8, 2022
Notification of Planned Supplier Maintenance - ID3/ Hong Kong Population (0324)
Completed - The scheduled maintenance has been completed.
Jan 8, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Dec 23, 09:53 GMT
Jan 7, 2022

No incidents reported.

Jan 6, 2022
Retrospective Service Disruption - Verify
Resolved - Please be advised there was a service disruption between January 6th, 2022 12:31 PM EST and January 6th, 2022 12:51 PM EST.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Jan 6, 17:30 GMT
Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022
Service Disruption - ID3 Mexico Population (0278)
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to complete transactions as normal.

To customers that have been affected by this issue, we would again like to apologise.
Jan 3, 09:38 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 2, 09:47 GMT
Jan 2, 2022
← Incident History Powered by Atlassian Statuspage