All Systems Operational

GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
UK Mobile Identity Verification (0543) Operational
Germany Mobile Identity Verification (0544) Operational
France Mobile Identity Verification (0545) Operational
Spain Mobile Identity Verification (0546) Operational
Canada Mobile Identity Verification (0547) Operational
UK Mobile Fraud Verification (0548) Operational
Germany Mobile Fraud Verification (0549) Operational
France Mobile Fraud Verification (0550) Operational
Spain Mobile Fraud Verification (0551) Operational
Canada Mobile Fraud Verification (0552) Operational
Canada Credit Bureau (0542) Operational
Argentina ID1 (0553) Operational
UAE ID1 (0554) Operational
France Consumer (0568) Operational
France Residential (0569) Operational
France Utility 2 (0570) Operational
France Residential 2 (0571) Operational
France Residential 3 (0572) Operational
France Utility (0573) Operational
Greece Credit (0579) Operational
Greece Commercial (0580) Operational
India Aadhar card (0581) Operational
Italy Consumer (0587) Operational
Italy Credit Bureau (0588) Operational
Italy Residential (0589) Operational
Spain Consumer (0595) Operational
Spain National ID (0596) Operational
Spain Utility (0597) Operational
Spain Phone (0598) Operational
Spain Residential (0599) Operational
Thailand National ID (0602) Operational
US Identity SSN push (0609) Operational
International Sanctions (0539) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Loqate SaaS Platform Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate.com ? Operational
Loqate docs site (docs.loqate.com) ? Operational
Capture Legacy Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Biometric Operational
AU / NZ greenID Test Environment Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
NZ illion Tenancy (FCS) Operational
greenID API Operational
greenID Web Operational
Identity Monitoring (IDM) Operational
GBG Cloudcheck Operational
NZTA Driver's Licence Operational
NZ Passport Operational
Akahu Address Operational
Australian Birth Certificate Operational
Australian Centrelink Operational
Australian Citizenship Operational
Australian Citizenship by Descent Operational
Australian Death Certificate Operational
Australian Driver's Licence Operational
Australian Electoral Commission Operational
Australian ImmiCard Operational
Australian Marriage Certificate Operational
Australian Medicare Operational
Australian Name Change Certificate Operational
Australian Passport Operational
Australian Security Cards Operational
Australian Visa Operational
Centrix Operational
China National ID Operational
Credfin Address Operational
Dow Jones WatchList Operational
Equifax Operational
GDC Australia Operational
illion Australia Operational
illion New Zealand Operational
India National ID Operational
LINZ Operational
New Zealand Birth Certificate Operational
New Zealand Birth Certificate Search Operational
New Zealand Citizenship Operational
New Zealand Citizenship Search Operational
New Zealand Companies Office Operational
NZTA (Vehicle Registration) Operational
South Africa National ID Operational
DVS (All documents) Operational
Cloudcheck Platform Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - FedRAMP Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - FedRAMP Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG GO Platform Operational
Captain API Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
GBG Detected Operational
Detected Dashboard Operational
Detected On-Boarding Portal Operational
Detected API Operational
Detected company processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Notification of Planned Supplier Maintenance - greenID - DVS - Citizenship Certificate / Registration by Descent Sep 15, 2025 20:00-23:00 BST

Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Certificate of Registration by Descent

Start Date and Time
16 September 2025 — 5:00AM AEST

End Date and Time
16 September 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 15, 2025 - 04:10 BST

Notification of Planned Supplier Maintenance - Cloudcheck - Australia - Citizenship Certificate/Certificate of Registration by Descent Sep 15, 2025 20:00-23:00 BST

Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Certificate of Registration by Descent

Start Date and Time
16 September 2025 — 5:00AM AEST

End Date and Time
16 September 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 15, 2025 - 04:12 BST

Loqate Maintenance - all services Sep 16, 2025 08:00-10:00 BST

Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Sep 11, 2025 - 16:38 BST

Loqate Maintenance - all services Sep 17, 2025 08:00-10:00 BST

Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Sep 11, 2025 - 16:38 BST

Loqate Maintenance - all services Sep 18, 2025 08:00-10:00 BST

Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Sep 11, 2025 - 16:40 BST

Notification of Planned Supplier Maintenance - greenID - ACI Red Shield Device ID Sep 20, 2025 04:00-09:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Service Affected:
ACI Red Shield Device ID

Start Date/Time
September 19, 2025 10:00 PM Central Daylight Time

End Date/Time
September 20, 2025 03:00 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 15, 2025 - 04:15 BST

Supplier Maintenance Notification for Cloudcheck Sep 20, 2025 06:00-13:00 BST

Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Posted on Sep 15, 2025 - 08:00 BST

Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 27, 2025 - 10:00 BST

Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 12, 2025 - 10:03 GMT

Loqate Maintenance / Utilities Register - Gas and Electricity Oct 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 22, 2025 - 15:49 BST

Notification of Planned Supplier Maintenance - ID3 Poland Population (0334) Oct 4, 2025 21:00 - Oct 5, 2025 07:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 04, 2025 - 16:54 BST

Loqate Maintenance / Utilities Register - Gas and Electricity Nov 1, 2025 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 22, 2025 - 15:58 BST

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Nov 9, 2025 01:00-06:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:53 GMT

Loqate Maintenance / Utilities Register - Gas and Electricity Dec 1, 2025 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 22, 2025 - 15:59 BST

Loqate Maintenance / Utilities Register - Gas and Electricity Jan 1, 2026 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 22, 2025 - 16:00 BST

Loqate Maintenance / Utilities Register - Gas and Electricity Feb 1, 2026 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 22, 2025 - 16:01 BST
Sep 15, 2025
Completed - The scheduled maintenance has been completed.
Sep 15, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 15, 06:00 BST
Resolved - Retrospective Scheduled outage
Please be advised that you may have experienced a service disruption that may have prevented you from using our:

DVS - Citizenship Certificate / Registration by Descent

Start Date and Time
15/09/2025 05:00 AEST

End Date and Time
15/09/2025 08:00 AEST

Sep 15, 02:35 BST
Resolved - Please be advised that you may have experienced a service disruption that may have prevented you from using our:

DVS - Citizenship Certificate / Registration by Descent,
DVS - ImmiCard,
DVS - Visa Verification

Start Date and Time
12/09/2025 22:15 AEST

End Date and Time
13/09/2025 13:00 AEST

Sep 15, 02:28 BST
Completed - The scheduled maintenance has been completed.
Sep 15, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 14, 18:00 BST
Sep 14, 2025
Completed - The scheduled maintenance has been completed.
Sep 14, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink

Start Date and Time
14 September 2025 — 12:00AM AEST

End Date and Time
14 September 2025 — 6:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 11, 06:44 BST
Completed - The scheduled maintenance has been completed.
Sep 14, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 11, 17:27 BST
Completed - The scheduled maintenance has been completed.
Sep 14, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 14, 08:00 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 03:13 BST - 04:01 BST 14/09/2025.

Sep 14, 09:13 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 14, 03:27 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the 155 item check.

The incident duration was between 23:51 BST 13/09/2025 - 01:06 BST 14/09/2025

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Sep 14, 08:42 BST
Sep 13, 2025
Completed - The scheduled maintenance has been completed.
Sep 13, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink

Start Date and Time
14 September 2025 — 12:00AM AEST

End Date and Time
14 September 2025 — 6:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 11, 06:44 BST
Completed - The scheduled maintenance has been completed.
Sep 13, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:00 BST
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Sep 8, 08:00 BST
Completed - The scheduled maintenance has been completed.
Sep 13, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 13, 09:00 BST
Sep 12, 2025
Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 12, 09:00 BST
Sep 11, 2025
Completed - The scheduled maintenance has been completed.
Sep 11, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 14:00 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.

Sep 4, 12:44 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09:40 BST – 13:24 BST 11/09/25

Sep 11, 13:35 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 11, 13:02 BST
Completed - The scheduled maintenance has been completed.
Sep 11, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 11:00 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.

Sep 4, 12:46 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 09:50 – 11:20 BST

To customers that have been affected by this issue, we would again like to apologise.

Sep 11, 11:49 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.

Sep 11, 11:38 BST
Completed - The scheduled maintenance has been completed.
Sep 11, 10:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 11, 09:00 BST
Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time.

All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.

Sep 10, 10:51 BST
Completed - The scheduled maintenance has been completed.
Sep 11, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Australian Electoral Commission (DVS)
Start Date and Time - 11 September 2025 — 2:00PM AEST
End Date and Time - 11 September 2025 — 6:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks

Sep 5, 07:27 BST
Completed - The scheduled maintenance has been completed.
Sep 11, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Australian Electoral Commission (DVS)
Start Date and Time - 11 September 2025 — 2:00PM AEST
End Date and Time - 11 September 2025 — 6:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks

Sep 5, 07:25 BST
Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:00 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.

Sep 4, 12:43 BST
Resolved - Please be advised that you may have experienced a service disruption that may have prevented you from using the Cloudcheck Direct service.

The incident duration was between 14:25-14:40 NZST.

Service has since been restored and GBG team are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused.

Sep 11, 05:30 BST
Sep 10, 2025
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 10.04 – 10.24 BST 10/09/25

To customers that have been affected by this issue, we would again like to apologise.

Sep 10, 10:47 BST
Investigating - We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 10, 10:26 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 10.04 – 10.24 BST 10/09/25

To customers that have been affected by this issue, we would again like to apologise.

Sep 10, 10:47 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 10, 10:26 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 10.08 – 10.20 BST 10/09/25

To customers that have been affected by this issue, we would again like to apologise.

Sep 10, 10:23 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 10, 10:16 BST
Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 07:00 BST
Scheduled - Dear Customer,

Please be advised that GBG Support teams will be performing essential maintenance during this time. All core Loqate services will remain up and operational whilst this takes place.

This maintenance is vital to ensure the stability and reliability of Loqate services. No action is needed from customers.

Any questions, please contact GBG Customer Support.

Sep 9, 11:37 BST
Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 10, 09:00 BST
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service.

The incident duration was between 09.00 – 09.23 BST 10/09/25

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com

Sep 10, 09:44 BST
Sep 9, 2025
Completed - The scheduled maintenance has been completed.
Sep 9, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 8, 15:25 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 14:35 – 15:13 BST 09/09/2025

To customers that have been affected by this issue, we would again like to apologise.

Sep 9, 15:30 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 9, 15:11 BST
Completed - The scheduled maintenance has been completed.
Sep 9, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 9, 09:00 BST
Sep 8, 2025
Resolved - This incident has been resolved.
Sep 8, 20:25 BST
Investigating - We are currently investigating this issue.
Sep 8, 20:01 BST
Completed - The scheduled maintenance has been completed.
Sep 8, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 8, 06:00 BST
Resolved - Please be advised that you may have experienced service disruption that may have prevented you from using TINZ - Tenancy Information (NZ) source.
Start: 7th Sep 04:32AM AEST
End: 8th Sep 06:04AM AEST

Sep 8, 02:39 BST
Completed - The scheduled maintenance has been completed.
Sep 8, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 7, 18:00 BST
Sep 7, 2025
Completed - The scheduled maintenance has been completed.
Sep 7, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 7, 08:00 BST
Completed - The scheduled maintenance has been completed.
Sep 7, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 09:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 4, 12:08 BST
Completed - The scheduled maintenance has been completed.
Sep 7, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 24, 17:51 GMT
Sep 6, 2025
Completed - The scheduled maintenance has been completed.
Sep 6, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
7 September 2025 — 6:00AM AEST

End Date and Time
7 September 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 1, 02:01 BST
Completed - The scheduled maintenance has been completed.
Sep 6, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
7 September 2025 — 6:00AM AEST

End Date and Time
7 September 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 1, 02:01 BST
Completed - The scheduled maintenance has been completed.
Sep 6, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 06:00 BST
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Sep 1, 08:00 BST
Completed - The scheduled maintenance has been completed.
Sep 6, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 03:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink

Start Date and Time
6 September 2025 — 12:00AM AEST

End Date and Time
6 September 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 4, 03:45 BST
Completed - The scheduled maintenance has been completed.
Sep 6, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 03:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink

Start Date and Time
6 September 2025 — 12:00AM AEST

End Date and Time
6 September 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 4, 03:45 BST
Completed - The scheduled maintenance has been completed.
Sep 6, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 6, 09:00 BST
Sep 5, 2025
Completed - The scheduled maintenance has been completed.
Sep 5, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 5, 09:00 BST
Sep 4, 2025
Resolved - GBG were performing some updates, via Change Control, to our front end load balancing infrastructure that inadvertently caused issues for a small number of legacy services, upon discovery this was rolled back following the back-out plan.

The incident duration was between 04/09/2025 14:52 - 04/09/2025 16:47 BST

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com

Sep 4, 17:38 BST
Completed - The scheduled maintenance has been completed.
Sep 4, 10:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 4, 09:00 BST
Completed - The scheduled maintenance has been completed.
Sep 4, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services.
Sep 2, 19:28 BST
Resolved - We’re pleased to inform you that the service disruption is now resolved.

Document/s Affected - QLD BDM

Start Date and Time - 1 September 2025 — 1:50PM AEST

End Date and Time - 4 September 2025 — 1:59PM AEST

This outage was resolved at 11:52am on 04/09/2025

Sep 4, 05:05 BST
Update - We are continuing to investigate this issue.
Sep 1, 05:30 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 1, 05:27 BST
Sep 3, 2025
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 13:02 01/09/2025 – 12:18 03/09/2025 BST

Sep 3, 12:31 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 3, 12:03 BST
Completed - The scheduled maintenance has been completed.
Sep 3, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 3, 09:00 BST
Sep 2, 2025
Completed - The scheduled maintenance has been completed.
Sep 2, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
2 September 2025 — 8:00PM AEST

End Date and Time
2 September 2025 — 11:59PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 2, 01:27 BST
Completed - The scheduled maintenance has been completed.
Sep 2, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 11:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
2 September 2025 — 8:00PM AEST

End Date and Time
2 September 2025 — 11:59PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 2, 01:26 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 13:07 – 13:34 BST 02/09/2025

Sep 2, 14:01 BST
Investigating - We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 2, 13:18 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 13:07 – 13:34 BST 02/09/2025

Sep 2, 14:00 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 2, 13:18 BST
Completed - The scheduled maintenance has been completed.
Sep 2, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 2, 09:00 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 23:00 BST 01/09/25 – 03:00 BST 02/09/25

To customers that have been affected by this issue, we would again like to apologise.

Sep 2, 09:04 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 1, 23:03 BST
Resolved - Please be advised that the service is now restored.
Impact Start Time: Tuesday 2nd September 2025 12:18 NZST.
Impact End Time: Tuesday 2nd September 2025 13:47 NZST.

Sep 2, 03:30 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We have been made aware of errors while using the NZTA Driver Licence.
Sep 2, 01:37 BST
Resolved - This incident has been resolved.
Impact Start Time: Tuesday 2nd September 2025 12:18 NZST.
Impact End Time: Tuesday 2nd September 2025 13:47 NZST.

Sep 2, 03:13 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We have been made aware of errors while using the NZTA Driver Licence.
Sep 2, 01:38 BST
Sep 1, 2025
Completed - The scheduled maintenance has been completed.
Sep 1, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 29, 11:47 BST
Completed - The scheduled maintenance has been completed.
Sep 1, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 1, 06:00 BST
Completed - The scheduled maintenance has been completed.
Sep 1, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 00:00 BST
Scheduled - Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Jul 22, 15:48 BST
Completed - The scheduled maintenance has been completed.
Sep 1, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 31, 18:00 BST