All Systems Operational

GBG GO Platform Operational
Journey Designer Operational
Investigation Portal Operational
Captain API Operational
Age Verification - US: All sources (including DOB and SSN) Operational
Age Verification - US: All sources (including DOB) Operational
Age Verification - US: One source (including DOB and SSN) Operational
Age Verification - US: One source (including DOB) Operational
Data Verification - Argentina: Single match Operational
Data Verification - Australia: Single match standard sources (non-AML) Operational
Data Verification - Australia: Single match standard sources (AML) Operational
Data Verification - Australia: Single match gov ID source Operational
Data Verification - Australia: Single match standard sources (with additional sources) (AML) Operational
Data Verification - Australia: Single match all sources with additional sources (including govID) Operational
Data Verification - Australia: Single match standard sources (with additional sources) (non-AML) Operational
Data Verification - Brazil: CPF status return Operational
Data Verification - Brazil: Single match with CPF Operational
Data Verification - Brazil: Single match without CPF Operational
Data Verification - Canada: Non-Fintrac Operational
Data Verification - Chile: Single match Operational
Data Verification - Colombia: Single match Operational
Data Verification - France: Single match Operational
Data Verification - Germany: Schufa Operational
Data Verification - Germany: Schufa with birthplace Operational
Data Verification - Germany: Single match without Schufa Operational
Data Verification - Italy: Single match - no Codice Fiscale Operational
Data Verification - Italy: Single match - with Codice Fiscale Operational
Data Verification - Mexico: Single match Operational
Data Verification - New Zealand: Single match standard sources Operational
Data Verification - New Zealand: Single match all sources (including govID) Operational
Data Verification - New Zealand: Single match standard sources (with additional sources) Operational
Data Verification - Peru: Single match Operational
Data Verification - South Africa: Single match Operational
Data Verification - Spain: Single match Operational
Data Verification - UK: Single match all sources Operational
Data Verification - UK: Single match super bureau Operational
Data Verification - US: All sources Operational
Data Verification - US: All sources (including DOB and SSN) Operational
Data Verification - US: All sources (including DOB) Operational
Data Verification - US: All sources (including SSN) Operational
Data Verification - US: One source Operational
Data Verification - US: One source (including DOB and SSN) Operational
Data Verification - US: One source (including DOB) Operational
Data Verification - US: One source (including SSN) Operational
Data Verification (Dual Match) - Australia Dual match additional sources (including govID) Operational
Australia: Dual match standard sources (non-AML) Operational
Data Verification (Dual Match) - Australia: Dual match all sources KYC Operational
Data Verification (Dual Match) - Australia: Dual match standard sources (AML) Operational
Data Verification (Dual Match) - Australia:Dual match all sources (including govID) Operational
Data Verification (Dual Match) - Brazil: Dual match with CPF Operational
Data Verification (Dual Match) - Brazil: Dual match without CPF Operational
Data Verification (Dual Match) - Canada: Fintrac - dual bureau Operational
Data Verification (Dual Match) - Canada: Fintrac - single bureau 1 Operational
Data Verification (Dual Match) - Canada: Fintrac - single bureau 2 Operational
Data Verification (Dual Match) - Chile: Dual match Operational
Data Verification (Dual Match) - Colombia: Dual match Operational
Data Verification (Dual Match) - France: Dual match Operational
Data Verification (Dual Match) - Germany: Dual match without Schufa Operational
Data Verification (Dual Match) - Italy: Dual match - with Codice Fiscale Operational
Data Verification (Dual Match) - Italy: Dual match- no Codice Fiscale Operational
Data Verification (Dual Match) - Mexico: Dual match Operational
Data Verification (Dual Match) - New Zealand: Dual match all sources Operational
Data Verification (Dual Match) - New Zealand: Dual match all sources (including govID) Operational
Data Verification (Dual Match) - South Africa: Dual match Operational
Data Verification (Dual Match) - Spain: Dual match Operational
Data Verification (Dual Match) - UK: Dual match all sources Operational
Data Verification (Dual Match) - UK: Dual match super bureau Operational
Data Verification (Gov Only Sources) - Data Verification (Gov Only Sources) Operational
Document Classification - Document authentication Operational
Document Classification - Document classification Operational
Document Classification - Document data extraction Operational
Email Insights - Global email validation and fraud insights Operational
Face Match Operational
GBG Trust Operational
GBG Trust - Alerts Operational
GBG UK Fraud - UK fraud insights Operational
Liveness Operational
PEPs and Sanctions Screening - UK instance Operational
PEPs and Sanctions Screening - UK Instance with OGM Operational
PEPs and Sanctions Screening - US instance (Name and DOB) Operational
PEPs and Sanctions Screening - US instance (Name only) Operational
Phone Insights - UK phone insights Operational
Phone Insights - US phone verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Loqate SaaS Platform Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate.com Operational
Loqate docs site (docs.loqate.com) Operational
Capture Legacy Operational
GBG ID3global Operational
ID3global Portal Operational
URU Portal Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) Operational
Email Verification Signals (0408) Operational
Birthplace Germany (0410) Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
UK Mobile Identity Verification (0543) Operational
Germany Mobile Identity Verification (0544) Operational
France Mobile Identity Verification (0545) Operational
Spain Mobile Identity Verification (0546) Operational
Canada Mobile Identity Verification (0547) Operational
UK Mobile Fraud Verification (0548) Operational
Germany Mobile Fraud Verification (0549) Operational
France Mobile Fraud Verification (0550) Operational
Spain Mobile Fraud Verification (0551) Operational
Canada Mobile Fraud Verification (0552) Operational
Canada Credit Bureau (0542) Operational
Argentina ID1 (0553) Operational
UAE ID1 (0554) Operational
France Consumer (0568) Operational
France Residential (0569) Operational
France Utility 2 (0570) Operational
France Residential 2 (0571) Operational
France Residential 3 (0572) Operational
France Utility (0573) Operational
Greece Credit (0579) Operational
Greece Commercial (0580) Operational
India Aadhar card (0581) Operational
Italy Consumer (0587) Operational
Italy Credit Bureau (0588) Operational
Italy Residential (0589) Operational
Spain Consumer (0595) Operational
Spain National ID (0596) Operational
Spain Utility (0597) Operational
Spain Phone (0598) Operational
Spain Residential (0599) Operational
Thailand National ID (0602) Operational
US Identity SSN push (0609) Operational
International Sanctions (0539) Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Biometric Operational
AU / NZ greenID Test Environment Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Trust Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
NZ illion Tenancy (FCS) Operational
greenID API Operational
greenID Web Operational
Identity Monitoring (IDM) Operational
ConnectID Operational
GBG ExpectID Operational
Portal Operational
API Operational
Reports Operational
ExpectID Operational
ExpectID Age Verification Operational
ExpectID Barcode Scan Operational
ExpectID Business Operational
ExpectID Death Scrub Operational
ExpectID Email Operational
ExpectID Geotrace Operational
ExpectID International Operational
ExpectID IQ Operational
ExpectID Mobile Attributes Operational
ExpectID Name to Phone Operational
ExpectID Number Verification Operational
ExpectID PA Operational
ExpectID PA Global Operational
ExpectID Scan Onboard Operational
ExpectID Scan Verify Operational
ExpectID Secure OTV Operational
ExpectID Trust USA Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) Operational
IDscan USA PROD Operational
GBG IDscan Core Operational
Scannet Operational
IDscan NFC Operational
IDscan Identify Operational
AssureID Connect Operational
IDV - US Operational
IDV - FedRAMP Operational
IDV - EU Operational
IDV - AUS Operational
ACAS - US Operational
ACAS - FedRAMP Operational
ACAS - EU Operational
ACAS - AUS Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
Biometrics - Preview Operational
Biometrics - US Operational
Biometrics - EU Operational
AcuFill WebService Operational
IdScan-MedicScan Connect Operational
AcuFill Service Operational
MedicScan Service Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
GBG Cloudcheck Operational
NZTA Driver's Licence Operational
NZ Passport Operational
Akahu Address Operational
Australian Birth Certificate Operational
Australian Centrelink Operational
Australian Citizenship Operational
Australian Citizenship by Descent Operational
Australian Death Certificate Operational
Australian Driver's Licence Operational
Australian Electoral Commission Operational
Australian ImmiCard Operational
Australian Marriage Certificate Operational
Australian Medicare Operational
Australian Name Change Certificate Operational
Australian Passport Operational
Australian Security Cards Operational
Australian Visa Operational
Centrix Operational
China National ID Operational
Credfin Address Operational
Dow Jones WatchList Operational
Equifax Operational
GDC Australia Operational
illion Australia Operational
illion New Zealand Operational
India National ID Operational
LINZ Operational
New Zealand Birth Certificate Operational
New Zealand Birth Certificate Search Operational
New Zealand Citizenship Operational
New Zealand Citizenship Search Operational
New Zealand Companies Office Operational
NZTA (Vehicle Registration) Operational
South Africa National ID Operational
DVS (All documents) Operational
Cloudcheck Platform Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
Cloudcheck live (biometrics) Operational
NZ KYB Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG Detected Operational
Detected Dashboard Operational
Detected On-Boarding Portal Operational
Detected API Operational
Detected company processing Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP Operational
Email Validation Operational
Landline Validation Operational
Mobile Validation Operational
Land Registry Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GBG Americas Support Operational
Support Portal Operational
Downloads Portal Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GBG GO (Legacy) Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service Operational
PEPs and Sanctions Screening Operational
IDV - US Operational
IDV - EU Operational
ACAS - US Operational
ACAS - EU Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service Operational
PEPs and Sanctions Screening Operational
IDV - US Operational
IDV - EU Operational
ACAS - US Operational
ACAS - EU Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Notification of Planned Supplier Maintenance - Investigate - Land Registry Services Jan 29, 2026 20:00-22:00 GMT

Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.
Jan 28, 2026 - 13:28 GMT

Notification of Planned Supplier Maintenance - Investigate - Land Registry Services Jan 30, 2026 21:00-22:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 28, 2026 - 13:27 GMT

Supplier Maintenance Notification for Cloudcheck Jan 31, 2026 05:00-12:00 GMT

Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)
Posted on Jan 26, 2026 - 07:00 GMT

Notification of Planned Supplier Maintenance - CloudCheck DVS Medicare Jan 31, 2026 13:00-19:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Medicare

Start Date and Time
1 February 2026 — 12:00AM AEDT

End Date and Time
1 February 2026 — 6:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 28, 2026 - 00:51 GMT

Notification of Planned Supplier Maintenance - greenID DVS Medicare Jan 31, 2026 13:00-19:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Medicare

Start Date and Time
1 February 2026 — 12:00AM AEDT

End Date and Time
1 February 2026 — 6:00AM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 28, 2026 - 00:51 GMT

Notification of Planned Supplier Maintenance - greenID - DVS - Australian Passport Jan 31, 2026 19:00-21:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
1 February 2026 — 6:00AM AEDT

End Date and Time
1 February 2026 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 23, 2026 - 03:52 GMT

Notification of Planned Supplier Maintenance - Cloudcheck - Australian Passport Jan 31, 2026 19:00-21:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Australian Passport

Start Date and Time
1 February 2026 — 6:00AM AEDT

End Date and Time
1 February 2026 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 23, 2026 - 03:53 GMT

Loqate Supplier Maintenance / Utilities Register - Gas and Electricity Feb 1, 2026 00:00-08:00 GMT

Update - We will be undergoing scheduled maintenance during this time.
Oct 01, 2025 - 09:37 BST
Scheduled - Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Jul 22, 2025 - 16:01 BST

Upcoming Certificate Renewal for *loqate.com Feb 9, 2026 09:00-12:00 GMT

As part of our routine maintenance, we’ll be renewing our security certificate for *loqate.com to keep our services secure and up to date.

Please ensure your Trust store includes the new Root CA. Failure to do so may result in SSL handshake errors.
Service disruption may occur if no action is taken.

For assistance, please refer to https://www.sectigo.com/sectigo-public-root-cas-migration or contact our Customer Support team via loqatesupport@gbgplc.com
Posted on Jan 29, 2026 - 11:24 GMT

Scheduled Maintenance: Production Database Upgrade for greenID & GBG Trust Alerts Feb 9, 2026 13:30-16:00 GMT

Update - GreenID will be performing an upgrade of all production databases supporting greenID and GBG Trust Alerts. During this maintenance window, greenID services will be unavailable for the full duration of the upgrade.

Scheduled Start: 10 February 2026, 12:30 AM (AEDT)
Scheduled End: 10 February 2026, 3:00 AM (AEDT)
Expected Downtime: Approximately 2.5 hours
Dec 15, 2025 - 06:00 GMT
Scheduled - GreenID will be performing an upgrade of all production databases supporting greenID and GBG Alert. During this maintenance window, greenID services will be unavailable for the full duration of the upgrade.

Scheduled Start: 10 February 2026, 12:30 AM (AEDT)
Scheduled End: 10 February 2026, 3:00 AM (AEDT)
Expected Downtime: Approximately 2.5 hours
Dec 15, 2025 - 05:16 GMT
Jan 29, 2026
Notification of Planned Supplier Maintenance - Cloudcheck DVS NSW Birth, Marriage and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Jan 29, 13:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 09:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
29 January 2026 — 8:00PM AEDT

End Date and Time
29 January 2026 — 11:59PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 26, 22:38 GMT
Notification of Planned Supplier Maintenance - greenID DVS NSW Birth, Marriage and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Jan 29, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
29 January 2026 — 8:00PM AEDT

End Date and Time
29 January 2026 — 11:59PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 26, 22:38 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 29, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jan 29, 08:00 GMT
Loqate Supplier Maintenance - Phone Verification
Completed - The scheduled maintenance has been completed.
Jan 29, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:00 GMT
Scheduled - Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some very brief periods of disruption. All other services will remain unaffected. No action is required by customers.
Jan 23, 17:42 GMT
Jan 28, 2026
Service Disruption (intermittent) - CloudCheck - DVS - VIC Birth, Change of Name and Marriage Certificates
Resolved - Start Date and Time

28 January 2026 — 12:45PM AEDT

End Date and Time

29 January 2026 — 9:15AM AEDT
Jan 28, 23:15 GMT
Investigating - Transactions involving VIC Birth, Marriage, and Change of Name certificates may intermittently result in errors.
Start Date and Time: 28 January 2026 — 12:45PM AEDT
We will provide the next update as soon as new information becomes available.
Jan 28, 02:57 GMT
Service Disruption (intermittent) - greenID - DVS - VIC Birth, Change of Name and Marriage Certificates
Resolved - Document/s Affected

VIC BDM

Start Date and Time

28 January 2026 — 12:45PM AEDT

End Date and Time

29 January 2026 — 9:15AM AEDT
Jan 28, 23:13 GMT
Investigating - Transactions involving VIC Birth, Marriage, and Change of Name certificates may intermittently result in errors.
Start Date and Time: 28 January 2026 — 12:45PM AEDT
We will provide the next update as soon as new information becomes available.
Jan 28, 02:55 GMT
Retrospective Service Disruption - ID3Global Service, URU service
Resolved - We were aware of a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 14:45 – 14:55 GMT 28/01/2026

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 28, 19:29 GMT
Service Incident for GBG GO Platform - Data Verification - Colombia: Single match, Data Verification (Dual Match) - Colombia: Dual match
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 19/01/2026 approx. 15:50 GMT– 28/01/2026 approx. 06:30 GMT

Our internal teams are continuing to work with our supplier to ensure the stability of the service.
Jan 28, 17:48 GMT
Update - The team have been focused today on resolving the ongoing service issue.

I’m sorry for the length of time the issue is taking to resolve and the inconvenience caused. We are still unable to give an estimated fix time and date at this time

Thank you for your continued patience.
Jan 27, 12:42 GMT
Investigating - We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 26, 12:16 GMT
Service Incident for - GBG ID3global - Colombia ID 1 (0431)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 19/01/2026 approx. 15:50 GMT– 28/01/2026 approx. 06:30 GMT

Our internal teams are continuing to work with our supplier to ensure the stability of the service,
Jan 28, 15:23 GMT
Update - We are sorry for the length of time the issue is taking to resolve and the inconvenience caused.

We will update you as soon as the issue is resolved.

Thank you for your continued patience.
Jan 28, 12:31 GMT
Update - The team have been focused on resolving the ongoing service issue.

We are sorry for the length of time the issue is taking to resolve and the inconvenience caused.

We will update you as soon as the issue is resolved.

Thank you for your continued patience.
Jan 28, 09:30 GMT
Identified - The team have been focused today on resolving the ongoing service issue.

I’m sorry for the length of time the issue is taking to resolve and the inconvenience caused. We are still unable to give an estimated fix time and date at this time

Thank you for your continued patience.
Jan 27, 12:41 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Jan 26, 12:16 GMT
PILOT ID3global Service - Maintenance
Completed - The scheduled maintenance has been completed.
Jan 28, 12:24 GMT
Scheduled - Dear Customer,

Please be aware that the PILOT ID3global Service will undergo maintenance from 09:00am on Wednesday the 21st of January 2026 for up to 15 minutes. The PILOT service will be unavailable during this time.

We apologise for any inconvenience caused.

Thank you,

GBG
Jan 20, 16:21 GMT
Retrospective Service Disruption - Test - Test
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 28/01/2026 01:00 - 28/01/2026 02:00 GMT

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 28, 12:18 GMT
Notification of Planned Supplier Maintenance - ID3global - International Sanctions - FCRA(307), International PEP - FCRA (0308) and International Adverse Media (332)
Completed - The scheduled maintenance has been completed.
Jan 28, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 13, 16:35 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 28, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jan 28, 08:00 GMT
Service Disruption Now Resolved - greenID - Australian Tenancy File
Resolved - We’re pleased to inform you that this disruption is now resolved. Thank you for your patience whilst we restored service.

Affected service: Australian Tenancy File

The incident duration was between 06:38AM - 07:00AM AEDT 28/01/2026
Jan 28, 02:10 GMT
Jan 27, 2026
Notification of Planned Supplier Maintenance - Investigate - Land Registry Services
Completed - The scheduled maintenance has been completed.
Jan 27, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 20:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 23, 17:52 GMT
Notification of Planned Supplier Maintenance - ID3global - International Sanctions - FCRA(307), International PEP - FCRA (308) and International Adverse Media (332)
Completed - The scheduled maintenance has been completed.
Jan 27, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 17:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.
Jan 13, 16:35 GMT
Notification of Planned Supplier Maintenance - ID3global - International Sanctions - FCRA(307), International PEP - FCRA (0308) and International Adverse Media (332)
Completed - The scheduled maintenance has been completed.
Jan 27, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.
Jan 13, 16:35 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 27, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jan 27, 08:00 GMT
Jan 26, 2026
Service Disruption - greenID - Test Admin Panel
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 23:35 21/01/2026 - 09:30 22/01/2026 AEDT
Jan 26, 23:21 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you logging into greenID Test Admin Panels. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 21, 21:43 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 26, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 05:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 26, 05:00 GMT
Jan 25, 2026
Notification of Planned Supplier Maintenance - 0394 - UK Credit Bureau (Basic) & 0395 - UK Credit Bureau (Advanced)
Completed - The scheduled maintenance has been completed.
Jan 25, 23:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 18:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 25, 18:00 GMT
Notification of Planned Supplier Maintenance - Investigate - Land Registry Services
Completed - The scheduled maintenance has been completed.
Jan 25, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 08:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 22, 09:52 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 25, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 25, 07:00 GMT
Jan 24, 2026
Supplier Maintenance Notification for Cloudcheck
Completed - The scheduled maintenance has been completed.
Jan 24, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 05:00 GMT
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)
Jan 19, 07:00 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 24, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jan 24, 08:00 GMT
Jan 23, 2026
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 23, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jan 23, 08:00 GMT
Jan 22, 2026
Notification of Planned Supplier Maintenance - Investigate - Land Registry Services
Completed - The scheduled maintenance has been completed.
Jan 22, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 22, 09:51 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 22, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jan 22, 08:00 GMT
Jan 21, 2026
Retrospective Service Disruption - GBG ID3global - Colombia ID 1 (0431)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the following:

Colombia ID 1 (0431)

The incident duration was between 19/01/2026 14:00 - 21/01/2026 06:51 GMT

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 21, 16:36 GMT
Notification of Planned Supplier Maintenance - greenID - Simple KYC Platform
Completed - The scheduled maintenance has been completed.
Jan 21, 12:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 11:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Maintenance Window:
Wednesday, January 21, 2026, 10:00 PM to 11:59 PM (AEDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 14, 22:19 GMT
Notification of Planned Supplier Maintenance - Cloudcheck - Australian Driver's Licence
Completed - The scheduled maintenance has been completed.
Jan 21, 09:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 08:45 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Australian Driver Licence

Start Date and Time
21 January 2026 — 7:45PM AEDT

End Date and Time
21 January 2026 — 8:45PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 20, 02:56 GMT
Notification of Planned Supplier Maintenance - greenID - DVS - Driver Licence (All States)
Completed - The scheduled maintenance has been completed.
Jan 21, 09:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 08:45 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Driver Licence

Start Date and Time
21 January 2026 — 7:45PM AEDT

End Date and Time
21 January 2026 — 8:45PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 20, 02:55 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 21, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jan 21, 08:00 GMT
Service Disruption - greenID - NZTA NZ Driving Licence
Resolved - This incident has been resolved
Outage start: 10:01AM AEDT 21st Jan
Outage end: 04:50PM AEDT 21st Jan
Jan 21, 06:00 GMT
Investigating - New Zealand Transport Authority Drivers Licence datasource is currently returning errors.

Resolution time is currently unknown.

The next update will be provided when new information becomes available.
Jan 21, 00:49 GMT
Service Disruption - greenID - NZ Tenancy (TINZ)
Resolved - This incident has been resolved
Outage start: 10:01AM AEDT 21st Jan
Outage end: 04:50PM AEDT 21st Jan
Jan 21, 06:00 GMT
Investigating - Please be advised that the NZ Tenancy (TINZ) is currently experiencing errors.

The GBG team are working with the source provider to determine the issue and the next update will be provided when new information becomes available.
Jan 21, 04:03 GMT
Service Disruption - CloudCheck - NZTA NZ Driving Licence
Resolved - New Zealand Transport Authority Drivers Licence datasource is working as expected for CloudCheck customers.
Apologies for any inconvenience.
Jan 21, 01:46 GMT
Investigating - New Zealand Transport Authority Drivers Licence datasource is currently returning errors.

Resolution time is currently unknown.

The next update will be provided when new information becomes available.
Jan 21, 00:50 GMT
Jan 20, 2026
Service Disruption - greenID - Test Admin Panel
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:35PM 20/01/2026 - 09:12AM 21/01/2026 AEDT
Jan 20, 22:15 GMT
Identified - We are currently experiencing a service disruption that may be preventing you logging into greenID Test Admin Panels. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 20, 21:46 GMT
Service Incident for - GBG ExpectID - ExpectID Scan Verify
Resolved - This incident has been resolved.
Jan 20, 18:29 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Jan 20, 17:08 GMT
Supplier Service Incident for - GBG IDscan - Forensic Document Customer Service (FDE WhosOn), Forensic Document Customer Service (Scannet - Live Support), Scannet
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

To customers that have been affected by this issue, we would again like to apologise.
Jan 20, 13:53 GMT
Update - We are continuing to investigate this issue.
Jan 20, 13:08 GMT
Update - We are continuing to investigate this issue.
Jan 20, 12:47 GMT
Investigating - Customers using the Scannet service may not be able to access the live chat functions to contact support. The product itself is unaffected, and Customers needing to contact support can do so via telephone at +44 (0) 207 987 9977

We are working to resolve restore this function as soon as possible and apologise for any inconvenience caused.
Jan 20, 12:42 GMT
Loqate Maintenance - Upcoming Certificate Renewal for Everything Location - Action Required
Completed - The scheduled maintenance has been completed.
Jan 20, 10:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 GMT
Scheduled - We will be renewing the SSL certificate for Everything Location. This was originally planned for 19th Jan.

Action Required: Please ensure your Trust Store includes the new Root CA. Failure to do so may result in SSL handshake errors.

For assistance, please refer to https://www.sectigo.com/sectigo-public-root-cas-migration or contact our Customer Support team via loqatesupport@gbgplc.com
Jan 19, 15:50 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 20, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jan 20, 08:00 GMT
Notification of Planned Third Party Supplier Maintenance - greenID - NZTA NZ Drivers Licence
Completed - The scheduled maintenance has been completed.
Jan 20, 06:10 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 06:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Production

Document/s Affected
NZTA NZ Drivers Licence

Start Date and Time
20 January 2026 — 5:00PM AEDT

End Date and Time
20 January 2026 — 5:10PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 20, 00:08 GMT
Retrospective Service Disruption - GreenID - FCS illion Data Sources
Resolved - Our supplier experienced a service disruption that may have prevented you from using our:

FCS illion Data Sources

Start Date and Time
19/01/2026 23:32 AEDT

End Date and Time
20/01/2026 00:27 AEDT

We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Jan 20, 00:12 GMT
Jan 19, 2026
Notification of Planned Supplier Maintenance - greenID - DVS - Citizenship Certificate / Registration by Descent
Completed - The scheduled maintenance has been completed.
Jan 19, 21:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 18:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Production

Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent

Start Date and Time
20 January 2026 — 5:00AM AEDT

End Date and Time
20 January 2026 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 13, 02:18 GMT
Notification of Planned Supplier Maintenance - CloudCheck - DVS - Citizenship Certificate / Registration by Descent
Completed - The scheduled maintenance has been completed.
Jan 19, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Production

Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent

Start Date and Time
20 January 2026 — 5:00AM AEDT

End Date and Time
20 January 2026 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 13, 02:17 GMT
Service Incident for - GBG ID3global - UK Credit Bureau (Advanced) (0395)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09:45 – 10:27 GMT DATE 19/01/2026
Jan 19, 10:41 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Jan 19, 10:05 GMT
Service Incident for GBG ProID - ProID - UK Credit Bureau (Advanced) (0395)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09:45 – 10:27 GMT DATE 19/01/2026
Jan 19, 10:41 GMT
Investigating - We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 19, 10:05 GMT
Loqate Maintenance - Upcoming Certificate Renewal for Everything Location - Action Required
Completed - The scheduled maintenance has been completed.
Jan 19, 10:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 09:00 GMT
Scheduled - We will be renewing the SSL certificate for Everything Location

Action Required: Please ensure your Trust Store includes the new Root CA. Failure to do so may result in SSL handshake errors.

For assistance, please refer to https://www.sectigo.com/sectigo-public-root-cas-migration or contact our Customer Support team via loqatesupport@gbgplc.com
Jan 14, 13:19 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 19, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 05:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 19, 05:00 GMT
Service Disruption - greenID - DVS - QLD Birth, Marriage and Change of Name Certificates
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Start Date and Time
19 January 2026 — 12:00PM AEDT

End Date and Time
19 January 2026 — 2:45PM AEDT
Jan 19, 03:57 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 19, 02:08 GMT
Service Disruption - Cloudcheck - DVS - AU QLD Birth, Marriage and Change of Name Certificates
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Start Date and Time
19 January 2026 — 12:00PM AEDT

End Date and Time
19 January 2026 — 2:45PM AEDT
Jan 19, 03:57 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 19, 02:09 GMT
Jan 18, 2026
Notification of Planned Supplier Maintenance - 0394 - UK Credit Bureau (Basic) & 0395 - UK Credit Bureau (Advanced)
Completed - The scheduled maintenance has been completed.
Jan 18, 23:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 18:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 18, 18:00 GMT
Notification of Planned Supplier Maintenance - greenID - DVS - Citizenship Certificate / Registration by Descent
Completed - The scheduled maintenance has been completed.
Jan 18, 21:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Production

Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent

Start Date and Time
19 January 2026 — 5:00AM AEDT

End Date and Time
19 January 2026 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 13, 02:13 GMT
Notification of Planned Supplier Maintenance - CloudCheck - DVS - Citizenship Certificate / Registration by Descent
Completed - The scheduled maintenance has been completed.
Jan 18, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 18:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Production

Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent

Start Date and Time
19 January 2026 — 5:00AM AEDT

End Date and Time
19 January 2026 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 13, 02:15 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 18, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 18, 07:00 GMT
Notification of Planned Supplier Maintenance - greenID - DVS - NSW BDM
Completed - The scheduled maintenance has been completed.
Jan 18, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
18 January 2026 — 8:00AM AEDT

End Date and Time
18 January 2026 — 5:00PM AEDT

Additional Information from DVS: For scheduling purposes NSW BDM are providing an outage window from 8:00 AM to 5:00 PM; however, the actual outage is expected to take place between 9:00 AM and 10:00 AM. Users may receive 'S' system errors during the outage window
Jan 16, 00:11 GMT
Notification of Planned Supplier Maintenance - CloudCheck - DVS - NSW BDM
Completed - The scheduled maintenance has been completed.
Jan 18, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
18 January 2026 — 8:00AM AEDT

End Date and Time
18 January 2026 — 5:00PM AEDT

Additional Information from DVS: For scheduling purposes NSW BDM are providing an outage window from 8:00 AM to 5:00 PM; however, the actual outage is expected to take place between 9:00 AM and 10:00 AM. Users may receive 'S' system errors during the outage window
Jan 16, 00:11 GMT
Notification of Planned Supplier Maintenance - ID3 / URU UK Credit Header advanced, Bank Account Verification, Geo-Affordability, Consumer Affordability, Geo Lifestyle Characteristics
Completed - The scheduled maintenance has been completed.
Jan 18, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 9, 10:54 GMT
Jan 17, 2026
Notification of Planned Supplier Maintenance - Investigate - Land Registry Services
Completed - The scheduled maintenance has been completed.
Jan 17, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 19:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 14, 09:37 GMT
Supplier Maintenance Notification for Cloudcheck
Completed - The scheduled maintenance has been completed.
Jan 17, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 05:00 GMT
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)
Jan 12, 07:00 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 17, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jan 17, 08:00 GMT
Jan 16, 2026
Notification of Planned Supplier Maintenance - greenID - Australian Tenancy File
Completed - The scheduled maintenance has been completed.
Jan 16, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:00 GMT
Scheduled - Please be advised that the Australian Tenancy File data source will be unavailable due to upcoming maintenance at our third party provider.

Data Source : Australia's Tenancy Database

Environment : Production

Country : AU

Maintenance Start : Saturday, 17th January , 07:00 AM (AEDT)

Maintenance End : Saturday, 17th January , 09:00 AM (AEDT)

Outage : Up to 90 minutes

Verification rates may be lower than the expected as a result of this disruption.
Jan 16, 00:04 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 16, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jan 16, 08:00 GMT
Jan 15, 2026
Notification of Planned Supplier Maintenance - Investigate - Land Registry Services
Completed - The scheduled maintenance has been completed.
Jan 15, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 19:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 15, 09:13 GMT
Service Incident for - GBG ID3global - France Commercial (0371)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 06:30 - 10:53 GMT 15/01/2026
Jan 15, 12:03 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Jan 15, 08:57 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jan 15, 09:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jan 15, 08:00 GMT
Notification of Planned Supplier Maintenance - greenID - Australian Electoral Roll (AEC)
Completed - The scheduled maintenance has been completed.
Jan 15, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 01:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Australian Electoral Commission

Start Date and Time
15 January 2026 — 12:00PM AEDT

End Date and Time
15 January 2026 — 8:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 11, 22:19 GMT
Notification of Planned Supplier Maintenance - Cloudcheck - Australian Electoral Commission
Completed - The scheduled maintenance has been completed.
Jan 15, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 01:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Australian Electoral Commission

Start Date and Time
15 January 2026 — 12:00PM AEDT

End Date and Time
15 January 2026 — 8:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 11, 22:24 GMT
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