All Systems Operational
Uptime over the past 90 days. View historical uptime.
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Loqate SaaS Platform Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate.com ? Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - FedRAMP Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - FedRAMP Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
ExpectID Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notification of Planned Supplier Maintenance - ID3global / Spain ID 1 (0489) and Spain ID 2 (0490) Feb 20, 2025 08:00-08:30 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the window, you may experience an outage of up to 5 minutes
Posted on Feb 18, 2025 - 15:04 GMT
Notification of Planned Platform Maintenance - ID3global Service Feb 20, 2025 19:00-22:00 GMT
Dear Customer,

On 20/02/2025 between 19:00-22:00 GMT, GBG will be performing important maintenance to its services. This maintenance is required to ensure optimal performance of the service to our customers.

During the maintenance window there is expected to be 2 periods of up to 1 (one) hour where ID3global may experience some slowness in responding to customers transactions.

We apologise in advance for any inconvenience this may cause for you.
Posted on Feb 13, 2025 - 10:08 GMT
Loqate Maintenance - Phone validation, Phone Validation (ANZ) Feb 20, 2025 21:00-23:00 GMT
Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some short periods of disruption. All other services will remain unaffected.
Posted on Feb 14, 2025 - 09:50 GMT
Notification of Planned Platform Maintenance - GBG Loqate (Matchcode360) Platform Feb 21, 2025 14:00 - Feb 22, 2025 00:00 GMT
Dear Customer,

On Friday 21/02/2025 between 14:00 and Saturday 22/02/2025 00:00 GMT, GBG will be performing important maintenance to its services.

This maintenance is required to ensure optimal service performance to our customers.

During this maintenance window, there may be periods where you experience a degree of latency and potential slowness.

We apologise in advance for any inconvenience this may cause you.
Posted on Feb 18, 2025 - 16:38 GMT
Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Feb 22, 2025 21:00 - Feb 23, 2025 01:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 12, 2025 - 09:59 GMT
Notification of Planned Supplier Maintenance - ID3global- 0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Feb 22, 2025 21:00 - Feb 23, 2025 01:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 16, 2025 - 09:32 GMT
Notification of Planned Supplier Maintenance - greenID - ACI Red Shield Device ID Feb 23, 2025 02:00-05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield

Start Date/Time: February 22, 2025 08:00 PM Central Standard Time

End Date/Time: February 22, 2025 11:00 PM Central Standard Time

During the dates/times specified, the service will be unavailable and failures may occur for the below item checks.
Posted on Jan 29, 2025 - 22:12 GMT
Notification of Planned Supplier Maintenance - greenID DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Feb 23, 2025 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)

Start Date and Time
Monday 24 February 2025 — 5:00AM AEDT

End Date and Time
Monday 24 February 2025 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 11, 2025 - 23:15 GMT
Notification of Planned Supplier Maintenance - ID3 Sanctions, PEP & OGM checks Feb 24, 2025 05:00-07:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 10, 2025 - 19:16 GMT
Notification of Planned Supplier Maintenance -greenID DVS Immigration Documents Feb 24, 2025 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
Tuesday 25 February 2025 — 5:00AM AEDT

End Date and Time
Tuesday 25 February 2025 — 8:00AM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 12, 2025 - 04:34 GMT
Notification of Planned Supplier Maintenance - greenID DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Feb 24, 2025 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)

Start Date and Time
Tuesday 25 February 2025 — 5:00AM AEDT

End Date and Time
Tuesday 25 February 2025 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 11, 2025 - 23:18 GMT
Loqate Maintenance - Utilities Register - Electricity & Gas Mar 1, 2025 00:00-08:00 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:03 GMT
Notification of Planned Supplier Maintenance - ID3global/0348 - Czech Republic Population Mar 1, 2025 22:00 - Mar 2, 2025 05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier. During the dates/times specified, the service will be unavailable, and failures will occur for the below item checks.
Posted on Dec 20, 2024 - 14:10 GMT
Notification of Planned Supplier Maintenance - 0394 - UK Credit Bureau (Basic) & 0395 - UK Credit Bureau (Advanced) Mar 9, 2025 21:00 - Mar 10, 2025 00:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 13, 2024 - 13:20 BST
Notification of Planned Supplier Maintenance - ID3global (0334) Poland Population Mar 15, 2025 19:00 - Mar 16, 2025 05:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 14, 2025 - 14:22 GMT
Notification of Planned Supplier Maintenance - Investigate / Connexus Land Registry Mar 16, 2025 08:00-14:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 05, 2024 - 18:47 GMT
Notification of Planned Supplier Maintenance - ID3 Sanctions, PEP & OGM checks Mar 24, 2025 05:00-07:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 10, 2025 - 19:18 GMT
Notification of Planned Supplier Maintenance - ID3global/0348 - Czech Republic Population Mar 29, 2025 22:00 - Mar 30, 2025 06:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier. During the dates/times specified, the service will be unavailable, and failures will occur for the below item checks.
Posted on Dec 20, 2024 - 14:12 GMT
Loqate Maintenance - Utilities Register - Electricity & Gas Apr 1, 2025 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:04 GMT
Loqate Maintenance - Utilities Register - Electricity & Gas May 1, 2025 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:05 GMT
Loqate Maintenance - Utilities Register - Electricity & Gas Jun 1, 2025 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:07 GMT
Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Jun 7, 2025 21:00 - Jun 8, 2025 03:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 12, 2025 - 10:01 GMT
Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Jun 7, 2025 22:00 - Jun 8, 2025 04:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 16, 2025 - 09:33 GMT
Loqate Maintenance - Utilities Register - Electricity & Gas Jul 1, 2025 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:08 GMT
Loqate Maintenance - Utilities Register - Electricity & Gas Aug 1, 2025 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:09 GMT
Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 12, 2025 - 10:03 GMT
Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 27, 2025 - 10:00 BST
Past Incidents
Feb 19, 2025
Retrospective Service Disruption - Loqate - Capture V4
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

The incident duration was between 00.10 – 00.15 GMT 19/02/25

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com
Feb 19, 09:01 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 19, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Feb 19, 08:00 GMT
Feb 18, 2025
acufill-activation.acuant.net - 404 Error
Resolved - This incident has been resolved.
Feb 18, 17:24 GMT
Update - We are continuing to investigate this issue.
Feb 18, 17:24 GMT
Investigating - We are currently investigating this issue.
Feb 18, 17:19 GMT
Retrospective Service Disruption - ID3Global
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

Dear Customer,

This outage was caused by an unforeseen error during a planned maintenance activity. Early investigations show that issue was situated within our Web Application Firewall (WAF) provided by a third party of GBG. We are currently in conversation with this third party provider to investigate the issue and prevent reoccurrences. A Post Incident Review will follow this investigation and a root cause analysis will also be produced and shared.


The incident duration was between 09.30 – 09.40 GMT DATE: 17/02/25

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Feb 18, 17:07 GMT
Service Incident for ID3global - GBG Trust Core (0411)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:09 - 12:56 GMT 18/02/2025
Feb 18, 13:02 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 18, 12:30 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 18, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Feb 18, 08:00 GMT
Loqate Maintenance - Phone Validation
Completed - The scheduled maintenance has been completed.
Feb 18, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 GMT
Scheduled - Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some short periods of disruption. All other services will remain unaffected.
Feb 7, 10:02 GMT
Feb 17, 2025
Service Incident for Loqate - Utilities Register - Gas MPRN Check
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 16:52 – 17:05 GMT DATE 17/02/25
Feb 17, 17:09 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 17, 16:54 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 17, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 05:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 17, 05:00 GMT
Feb 16, 2025
Notification of Planned Supplier Maintenance - 0394 - UK Credit Bureau (Basic) & 0395 - UK Credit Bureau (Advanced)
Completed - The scheduled maintenance has been completed.
Feb 16, 23:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 18:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 16, 18:00 GMT
Notification of Planned Supplier Maintenance - greenID DVS Passport
Completed - The scheduled maintenance has been completed.
Feb 16, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
Monday 17 February 2025 — 12:00AM AEDT

End Date and Time
Monday 17 February 2025 — 2:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 10, 23:53 GMT
Notification of Planned Supplier Maintenance - Investigate, Connexus & Loqate Matchcode360 Land Registry services
Completed - The scheduled maintenance has been completed.
Feb 16, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 08:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 12, 17:00 GMT
Notification of Planned Supplier Maintenance - Investigate / Connexus Land Registry
Completed - The scheduled maintenance has been completed.
Feb 16, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 08:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Dec 5, 18:40 GMT
Notification of Supplier Maintenance - greenID - ASIC
Completed - The scheduled maintenance has been completed.
Feb 16, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 09:01 GMT
Scheduled - Please be advised that there will be a service interruption as our third party provider, ASIC will be conducting essential maintenance during the below stated times:

Environment: Production Environment
Data sources impacted: ASIC
Impact Start Time: Friday 14th February 2025, 20:00 AEDT
Impact End Time: Sunday 16th February 2025, 23:59 AEDT

During this time the match results that are normally expected to be received may be lower due to the absence of the ASIC data source.
Feb 13, 03:58 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 16, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 16, 07:00 GMT
Notification of Planned Supplier Maintenance - ID3global 0201 - Germany Consumer, 0202 - Germany Postal, 0203 - Germany Landline & 0204 - Germany Mobile
Completed - The scheduled maintenance has been completed.
Feb 16, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 23, 12:24 GMT
Notification of Planned Supplier Maintenance - greenID ACI ReD Shield
Completed - The scheduled maintenance has been completed.
Feb 16, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 00:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services:
ACI Secure eCommerce: ReD Shield

Start Date/Time
Saturday February 15, 2025 06:00 PM Central Standard Time

End Date/Time
Saturday February 15, 2025 10:00 PM Central Standard Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 4, 01:12 GMT
Feb 15, 2025
Service Incident for ID3global - UK Credit Bureau (Advanced) (0395)
Resolved - This incident has been resolved.
Feb 15, 19:50 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 15, 18:39 GMT
Service Incident for ID3global - UK Credit Bureau (Basic) (0394)
Resolved - This incident has been resolved.
Feb 15, 19:49 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 15, 18:41 GMT
Notification of Planned Supplier Maintenance - greenID - Centrelink (DVS)
Completed - The scheduled maintenance has been completed.
Feb 15, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Centrelink
Start Date and Time: Sunday 16 February 2025 — 12:00AM AEDT
End Date and Time: Sunday 16 February 2025 — 6:00AM AEDT



During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 13, 04:38 GMT
Service Incident for Loqate - Utilities Register - Electricity
Resolved - This incident has been resolved.
Feb 15, 18:03 GMT
Update - We are continuing to work on a fix for this issue.
Feb 15, 18:02 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 15, 15:42 GMT
Service Disruption - New Zealand Driving Licence (0311)
Resolved - This incident has been resolved.
Feb 15, 09:41 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 15, 08:08 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 15, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Feb 15, 08:00 GMT
Feb 14, 2025
Notification of Planned Supplier Maintenance - greenID - DVS NSW Birth, Marriage and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Feb 14, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
14 February 2025 — 8:00PM AEDT

End Date and Time
14 February 2025 — 9:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 10, 22:30 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 14, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Feb 14, 08:00 GMT
Feb 13, 2025
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 13, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Feb 13, 08:00 GMT
Notification of Planned Supplier Maintenance - Investigate, Connexus & Loqate Matchcode360 Land Registry services
Completed - The scheduled maintenance has been completed.
Feb 13, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 23:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, customers may experience some intermittent service disruption.
Feb 10, 14:35 GMT
Feb 12, 2025
Service Disruption - ID3global - Germany Credit (0401)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 08:51 GMT 10/02/2025 – 09:53 GMT 12/02/2025
Feb 12, 11:45 GMT
Update - We are continuing to work on a fix for this issue.
Feb 12, 09:34 GMT
Update - Our engineering team are continuing to work with our data supplier to find a resolution to this issue.
Feb 11, 18:27 GMT
Update - We are continuing to work on a fix for this issue.
Feb 11, 15:31 GMT
Update - Our engineering team are currently working with our data supplier to obtain a resolution to this issue.
Feb 11, 09:30 GMT
Update - We are continuing to work on a fix for this issue.
Feb 10, 19:00 GMT
Update - We are continuing to work on a fix for this issue in conjunction with our data supplier.
Feb 10, 17:03 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 10, 13:52 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 12, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Feb 12, 08:00 GMT
Service Disruption - greenID DVS - NT Birth, Marriage and Change of Name Certificates
Resolved - Please be advised the service disruption is now resolved.

Document/s Affected
NT BDM

Start Date and Time
12 February 2025 — 8:22AM AEDT

End Date and Time
12 February 2025 — 2:05PM AEDT
Feb 12, 03:38 GMT
Identified - Please be advised the NT Birth, marriage and change of name certificate data sources are unexpectedly unavailable.

Transactions with the NT Birth, marriage and change of name certificate data sources may produce errors.

Start Date and Time
12 February 2025 — 8:22AM AEDT
Feb 11, 22:17 GMT
Loqate Maintenance - Phone validation
Completed - The scheduled maintenance has been completed.
Feb 12, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 GMT
Scheduled - Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some short periods of disruption. All other services will remain unaffected.
Jan 31, 09:55 GMT
Feb 11, 2025
Notification of Planned Supplier Maintenance - greenID DVS Centrelink
Completed - The scheduled maintenance has been completed.
Feb 11, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink

Start Date and Time
Wednesday 12 February 2025 — 1:00AM AEDT

End Date and Time
Wednesday 12 February 2025 — 3:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 6, 04:56 GMT
Notification of Planned Supplier Maintenance - greenID DVS Centrelink
Completed - The scheduled maintenance has been completed.
Feb 11, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink

Start Date and Time
12 February 2025 — 1:00AM AEDT

End Date and Time
12 February 2025 — 3:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 10, 23:29 GMT
Service Disruption - Loqate – Geocoding Typeahead
Postmortem - Read details
Feb 12, 14:40 GMT
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 13:14 – 14:07 GMT 11/02/2025

To customers that have been affected by this issue, we would again like to apologise.
Feb 11, 14:21 GMT
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Feb 11, 13:45 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 11, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Feb 11, 08:00 GMT
Intermittent Service Disruption - greenID - Superannuation and Payroll
Resolved - This incident has been resolved.
Feb 11, 03:13 GMT
Identified - Please be advised that our data source provider, Superannuation and Payroll, is currently experiencing intermittent performance issues related to weekend maintenance.

We will provide an update as soon as more information becomes available.
Feb 10, 23:58 GMT
Feb 10, 2025
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 10, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 05:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 10, 05:00 GMT
Retrospective Service Disruption - Loqate Website
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

The incident duration was between 08.11 – 08.32 GMT 10/02/2025

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com
Feb 10, 08:51 GMT
Retrospective Service Disruption - ID3Global UK Credit Bureau (Basic) (0394) / UK Credit Bureau (Advanced) (0395)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 20:50 – 21.20 GMT 09/02/2025

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Feb 10, 08:22 GMT
Intermittent Service Disruption - greenID - Superannuation and Payroll
Resolved - This incident has been resolved.
Feb 10, 05:19 GMT
Update - We are continuing to work on a fix for this issue.
Feb 10, 03:25 GMT
Identified - Please be advised that our data source provider, Superannuation and Payroll, is currently experiencing intermittent performance issues due to weekend maintenance.

We will provide an update as soon as more information becomes available.
Feb 10, 02:45 GMT
Feb 9, 2025
Notification of Planned Supplier Maintenance - 0394 - UK Credit Bureau (Basic) & 0395 - UK Credit Bureau (Advanced)
Completed - The scheduled maintenance has been completed.
Feb 9, 23:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 18:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 9, 18:00 GMT
DVS PRODUCTION Unscheduled Outage - NT BDM
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Start Date and Time
8 February 2025 — 6:43PM AEDT

End Date and Time
9 February 2025 — 6:59PM AEDT
Feb 9, 22:10 GMT
Investigating - Environment
• Production

Document/s Affected
• NT BDM

Start Date and Time
• 8 February 2025 — 6:43PM AEDT

Additional Information
• You may receive system errors 'S' responses until the issue is resolved
Feb 8, 07:59 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 9, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 9, 07:00 GMT
Service disruption - ID3global - UK Credit Header Advanced features (0154/0155)
Resolved - This incident has been resolved.
Feb 9, 06:57 GMT
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at Date/Time
Feb 9, 06:47 GMT
Notification of Planned Supplier Maintenance - ID3 Bank Account Verification (0261), Geo Affordability (0392), Geo Lifestyle (0322)
Completed - The scheduled maintenance has been completed.
Feb 9, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 03:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by the Data Supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 6, 13:44 GMT
Notification of Planned Supplier Maintenance - ID3 UK Credit Header - Match level Advanced/Enhanced (0154/0155)
Completed - The scheduled maintenance has been completed.
Feb 9, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 03:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by the Data Supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 6, 13:46 GMT
Notification of Planned Supplier Maintenance - greenID DVS NSW BDM
Completed - The scheduled maintenance has been completed.
Feb 9, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 21:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
9 February 2025 — 8:00AM AEDT

End Date and Time
9 February 2025 — 4:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 6, 23:11 GMT
Notification of Planned Supplier Maintenance - greenID DVS NSW BDM
Completed - The scheduled maintenance has been completed.
Feb 9, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 21:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
Sunday 9 February 2025 — 8:00AM AEDT

End Date and Time
Sunday 9 February 2025 — 4:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 5, 02:32 GMT
Notification of Planned Third Party Supplier Maintenance - greenID - Superannuation and Payroll
Completed - The scheduled maintenance has been completed.
Feb 9, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Data source: Super and Payroll - Superannuation data source & Payroll data source
Start date and time: Friday February 7th 8pm. (AEDT)
End date and time: Sunday February 9th 12pm. (AEDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 21, 23:21 GMT
Feb 8, 2025
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 8, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Feb 8, 08:00 GMT
Notification of Planned Supplier Maintenance - Investigate, Connexus & Loqate Matchcode360 Land Registry services
Completed - The scheduled maintenance has been completed.
Feb 8, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 19:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, customers may experience some intermittent service disruption.
Feb 4, 16:18 GMT
Feb 7, 2025
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 7, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Feb 7, 08:00 GMT
Feb 6, 2025
Notification of Planned Platform Maintenance - IDscan Hosted Platform (Australia PROD)
Completed - The scheduled maintenance has been completed.
Feb 6, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 13:00 GMT
Scheduled - Dear Customer,

Please be aware that GBG will undertake maintenance activities for this service during the stated date and times.

This deployment includes updates for the services below:
Onboarding Suite (IEOS) v23.0.2
WebSDK v20.0.0
IDES (Library) v1.82.0
IDES (Library) Resource File 8.6.0
Analytics Infrastructure updates
IDWebService 23.0.0
Database upgrade to v89

We anticipate no downtime during the deployment of this Release.

If you have any questions, please contact GBG.
Jan 30, 11:00 GMT
Service Incident for Loqate - Utilities Register - Electricity
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:33 – 11:43 GMT 06/02/2025
Feb 6, 12:06 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 6, 11:35 GMT
Notification of Planned Platform Maintenance - IDscan Hosted Platform (USA PROD)
Completed - The scheduled maintenance has been completed.
Feb 6, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 10:00 GMT
Scheduled - Dear Customer,

Please be aware that GBG will undertake maintenance activities for this service during the stated date and times.

This deployment includes updates for the services below:
Onboarding Suite (IEOS) v23.0.2
WebSDK v20.0.0
IDES (Library) v1.82.0
IDES (Library) Resource File 8.6.0
Analytics Infrastructure updates
IDWebService 23.0.0
Database upgrade to v89

We anticipate no downtime during the deployment of this Release.

If you have any questions, please contact GBG.
Jan 30, 10:58 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 6, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Feb 6, 08:00 GMT
Notification of Planned Supplier Maintenance - Investigate, Connexus & Loqate Matchcode360 Land Registry services
Completed - The scheduled maintenance has been completed.
Feb 6, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 08:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, customers may experience some intermittent service disruption.
Feb 4, 16:16 GMT
Service Disruption - GreenID Biometric / Scan
Resolved - Service Restored.

Incident Start Time: 6/02/2025 8:55 AM AEST
Incident End Time: 6/02/2025 7:05 PM AEST
Feb 6, 08:21 GMT
Monitoring - A fix has been implemented and we are currently monitoring the results.
Feb 6, 08:08 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 6, 02:25 GMT
Service Disruption - Hosted Platform (Australia PROD)
Resolved - Service Restored.

Incident Start Time: 6/02/2025 8:55 AM AEST
Incident End Time: 6/02/2025 7:05 PM AEST
Feb 6, 08:21 GMT
Monitoring - A fix has been implemented and we are currently monitoring the results.
Feb 6, 08:09 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Feb 6, 02:22 GMT
Notification of Planned Supplier Maintenance - greenID - Third Party Supplier - illion data sources
Completed - The scheduled maintenance has been completed.
Feb 6, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier and Illion do not anticipate any impact to customers.

Data Sources Impacted (Production):

AU: ASIC, Australian Claims Database, Phone Number Directory, Tenancy File, illion Credit File Header, Data Co-op

NZ: illion Credit File Header, NZ Tenancy, NZ PPSR

Activity start date: Thursday 6th February 2025 17:00 AEDT

Activity end date: Thursday 6th February 2025 19:00 AEDT
Feb 5, 06:02 GMT
Notification of Planned Supplier Maintenance - greenID DVS TAS BDM
Completed - The scheduled maintenance has been completed.
Feb 6, 07:31 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:02 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
TAS BDM

Start Date and Time
Thursday 6 February 2025 — 5:00PM AEDT

End Date and Time
Thursday 6 February 2025 — 6:30PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 4, 23:13 GMT
Notification of Planned Supplier Maintenance - greenID- DVS - TAS Birth, Marriage and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Feb 6, 07:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
TAS Birth, Marriage and Change of Name Certificates

Start Date and Time
Thursday 6 February 2025 — 5:00PM AEDT

End Date and Time
Thursday 6 February 2025 — 6:30PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 4, 03:56 GMT
Notification of Planned Platform Maintenance - IDscan Hosted Platform (UK PROD)
Completed - The scheduled maintenance has been completed.
Feb 6, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:00 GMT
Scheduled - Dear Customer,

Please be aware that GBG will undertake maintenance activities for this service during the stated date and times.

This deployment includes updates for the services below:
Onboarding Suite (IEOS) v23.0.2
WebSDK v20.0.0
IDES (Library) v1.82.0
IDES (Library) Resource File 8.6.0
Analytics Infrastructure updates
IDWebService 23.0.0
Database upgrade to v89

We anticipate no downtime during the deployment of this Release.

If you have any questions, please contact GBG.
Jan 30, 10:55 GMT
Feb 5, 2025
Notification of Planned Supplier Maintenance - ID3global - 0334 - Poland Population
Completed - The scheduled maintenance has been completed.
Feb 5, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 07:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 4, 08:48 GMT
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Feb 5, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Feb 5, 08:00 GMT
Loqate Maintenance - Phone Verification
Completed - The scheduled maintenance has been completed.
Feb 5, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 GMT
Scheduled - Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some short periods of disruption. All other services will remain unaffected.
Jan 24, 09:47 GMT
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