Service Incident for ID3global - UK Credit Bureau (Advanced) (0395)
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 28, 2023 - 00:50 BST
Notification of Planned Supplier Maintenance - ID3 UK Credit Header - Match level Advanced/Enhanced (0154/0155), Geo Affordability (0392), Geo Lifestyle (0322), Bank Account Verification (0261)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 2023 - 00:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Loqate Maintenance / All Services
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 2023 - 00:01 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Notification of Planned Supplier Maintenance - ID3 Belgium Population (0328)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 2023 - 00:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is supplier infrastructure maintenance

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Notification of Planned Supplier Maintenance - ID3Global / 0328 - Belgium Population
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 2023 - 00:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Notification of Planned Supplier Maintenance - greenID Third Party Provider ASIC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 2023 - 11:15 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: ASIC
Outage Start Date and Time:Friday 26th May 2023, at 20:15 AEST (22:15 NZST)
Outage End Date and Time:Sunday 28th May 2023, at 20:00 AEST (22:00 NZST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Major Outage
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Under Maintenance
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Major Outage
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Under Maintenance
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Under Maintenance
UK Geo Lifestyle (0322) Under Maintenance
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Under Maintenance
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Singapore ID Primary 1 (0481) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
Scannet ? Operational
GBG Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate Under Maintenance
Capture V3 Under Maintenance
Capture V4 Under Maintenance
Verify Under Maintenance
Email Validation Under Maintenance
Phone Verification Under Maintenance
Bank Verification Under Maintenance
Geocoding Under Maintenance
Everything Location Under Maintenance
Find My Nearest Under Maintenance
Account Section Under Maintenance
AddressComplete Under Maintenance
AddressComplete V4 Under Maintenance
Capture China Under Maintenance
Verify China Under Maintenance
Utilities Register - Gas Under Maintenance
Utilities Register - Electricity Operational
Loqate SaaS Platform Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GreenID Major Outage
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Major Outage
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
CAFS Operational
Group-IB Secure Bank Operational
GBG Compliance APAC Operational
Compliance platform Operational
Idology Compliance US Operational
Face Matching Service Operational
Ozone eMRTD Authentication Service Operational
Passive Liveness Service Operational
Common Authentication Service Operational
Review Service Operational
Idology Compliance EU Operational
Face Matching Service Operational
Ozone eMRTD Authentication Service Operational
Passive Liveness Service Operational
Common Authentication Service Operational
Review Service Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notification of Planned Third Party Supplier Maintenance - greenID Public Number Directory (PND) May 28, 2023 09:00-10:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production Environment

Data sources impacted: Public Number Directory (PND)

Outage Start Date and Time: Sunday 28th May 2023, at 18:00 AEST

Outage End Date and Time: Sunday 28th May 2023, at 19:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 24, 2023 - 00:00 BST
Notification of Planned Supplier Maintenance - greenID DVS QLD Birth, marriage and change of name certificates May 28, 2023 18:30-19:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• QLD Birth, marriage and change of name certificates
Date
• Monday 29 May 2023
Time
• 3:30am to 4:30am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 26, 2023 - 01:06 BST
Loqate Maintenance / All Services May 29, 2023 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on May 09, 2023 - 18:03 BST
Loqate Maintenance / All Services May 30, 2023 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on May 09, 2023 - 18:03 BST
Loqate Maintenance / All Services May 31, 2023 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on May 09, 2023 - 18:03 BST
Loqate Maintenance / All Services Jun 1, 2023 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on May 09, 2023 - 18:03 BST
Loqate Maintenance / All Services Jun 2, 2023 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on May 09, 2023 - 18:03 BST
Loqate Maintenance / All Services Jun 3, 2023 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on May 09, 2023 - 18:03 BST
Notification of Planned Supplier Maintenance - greenID ACI Secure eCommerce: ReD Shield Jun 3, 2023 15:00-19:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield
Start: June 3, 2023 09:00 AM Central Daylight Time
End: June 3, 2023 01:00 PM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 25, 2023 - 00:25 BST
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Jun 3, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 24, 2023 - 08:47 BST
Loqate Maintenance / All Services Jun 4, 2023 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on May 09, 2023 - 18:03 BST
Notification of Planned Supplier Maintenance - ID3 - 0307 - International Screening Solutions (FCRA), 0308 - International PEP (FCRA), 0332 - International Adverse Media Jun 7, 2023 22:00 - Jun 8, 2023 01:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service is expected to have minimal downtime but some failures may occur for the below item checks.
Posted on May 25, 2023 - 08:42 BST
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Jun 10, 2023 19:00-23:00 BST
Update - We will be undergoing scheduled maintenance during this time.
May 24, 2023 - 08:50 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 21, 2023 - 10:41 GMT
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Jun 17, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:42 GMT
Notification of Planned Supplier Maintenance - ID3Global / 0397 - OGM API Jun 19, 2023 05:00-07:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 13, 2023 - 11:32 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354) Jul 1, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 24, 2023 - 08:55 BST
Notification of Planned Supplier Maintenance - greenID Third Party Provider Jul 8, 2023 15:00-17:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production Environment
Services Impacted: illion GreenID & FCS
Start Date and Time: Sunday 9th July 2023 00:00 AEST (02:00 NZST)
End Date and Time: Sunday 9th July 2023 02:00 AEST (04:00 NZST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 26, 2023 - 06:41 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354) Jul 8, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 16:48 GMT
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354) Jul 15, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 16:49 GMT
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354) Aug 5, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 24, 2023 - 09:42 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354) Aug 12, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 16:50 GMT
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354) Aug 19, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 16:50 GMT
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Sep 2, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 24, 2023 - 10:32 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354) Sep 9, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 17:21 GMT
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354) Sep 16, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 03, 2023 - 08:44 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354) Sep 16, 2023 20:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 17:21 GMT
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Oct 7, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:20 GMT
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Oct 14, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:21 GMT
Notification of Planned Supplier Maintenance - ID3global / Malaysia - 0354 Financial Oct 21, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 24, 2023 - 10:50 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia - 0354 Financial Nov 4, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 25, 2023 - 09:20 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia - 0354 Financial Nov 11, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:22 GMT
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Nov 18, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:23 GMT
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Dec 2, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 25, 2023 - 09:25 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia - Financial Dec 9, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:25 GMT
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Dec 16, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:26 GMT
Past Incidents
May 28, 2023

Unresolved incidents: Service Incident for ID3global - UK Credit Bureau (Advanced) (0395), Notification of Planned Supplier Maintenance - ID3 UK Credit Header - Match level Advanced/Enhanced (0154/0155), Geo Affordability (0392), Geo Lifestyle (0322), Bank Account Verification (0261), Loqate Maintenance / All Services.

May 27, 2023
Notification of Planned Supplier Maintenance - greenID DVS Citizenship and immicard
Completed - The scheduled maintenance has been completed.
May 27, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 20:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and immicard
Date
• Sunday 28 May 2023
Time
• 5:00am to 8:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 15, 02:02 BST
Notification of Planned Supplier Maintenance - greenID Third Party Provider
Completed - The scheduled maintenance has been completed.
May 27, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production Environment
Services Impacted: illion GreenID & FCS
Start Date and Time: Sunday 28th May 2023 00:00 AEST (02:00 NZST)
End Date and Time: Sunday 28th May 2023 02:00 AEST (04:00 NZST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 4, 01:56 BST
Notification of Planned Supplier Maintenance - ID3 - Australia Item check - 0298 - Credit, 0299 - Historical ER, 0300 - ER, 0301 - Telephone, 0302 - Property, 0303 - Passport, 0304 - Medicare, 0305 - Driving Licence
Completed - The scheduled maintenance has been completed.
May 27, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service unavailable for a few minutes and failures may occur for the below item checks.
May 25, 08:22 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 27, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
May 26, 2023
Notification of Planned Supplier Maintenance - greenID DVS Citizenship and immicard
Completed - The scheduled maintenance has been completed.
May 26, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and immicard
Date
• Saturday 27 May 2023
Time
• 5:00am to 8:00am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 15, 02:00 BST
Service Disruption - ID3 Argentina Identity (0391)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 16:15 – 17:18 BST 26/05/23
May 26, 17:58 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 26, 16:45 BST
Notification of Planned Supplier Maintenance - ID3 - 0391 Argentina Identity
Completed - The scheduled maintenance has been completed.
May 26, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 12:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service may be unavailable and failures may occur for the below item checks.
May 24, 19:12 BST
Notification of Planned Supplier Maintenance - ID3 - Australia Item check - 0298 - Credit, 0299 - Historical ER, 0300 - ER, 0301 - Telephone, 0302 - Property, 0303 - Passport, 0304 - Medicare, 0305 - Driving Licence
Completed - The scheduled maintenance has been completed.
May 26, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 25, 08:29 BST
Notification of Planned Supplier Maintenance - greenID DVS Medicare and Centrelink
Completed - The scheduled maintenance has been completed.
May 26, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Medicare and centrelink
Date
• Saturday 27 May 2023
Time
• 12:00am to 12:30am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 25, 05:02 BST
Notification of Planned Supplier Maintenance - greenID DVS Passport
Completed - The scheduled maintenance has been completed.
May 26, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Passport
Date
• Friday 26 May 2023
Time
• 11:00pm to 12:00am


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 25, 04:58 BST
Service Disruption - Loqate Utilities Register - Gas
Postmortem - Read details
May 26, 16:01 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 02:15 – 08:05 BST 26/05/23
May 26, 08:40 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 26, 08:11 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 26, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Service Disruption - ID3global / 0259 - South Africa Population
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 17:29 – 19:35 BST 25/05/2023
May 26, 07:10 BST
Identified - Our supplier has advised that they are currently experiencing technical issues and their service is likely to go down in the next 30 minutes.

They currently do not have an ETA for when the service will be restored.

This will mean disruptions to our service. We apologies for any inconvenience this may cause.
May 25, 17:53 BST
May 25, 2023
Notification of Planned Supplier Maintenance - greenID DVS WA Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
May 25, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• WA Birth, marriage and change of name certificates
Date
• Thursday 25 May 2023
Time
• 7:00pm to 9:00pm AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 25, 02:39 BST
Notification of Planned Supplier Maintenance - greenID DVS TAS Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
May 25, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• TAS Birth, marriage and change of name certificates
Date
• Thursday 25 May 2023
Time
• 5:00pm to 6:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 12, 00:28 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 25, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
May 24, 2023
Service Disruption - Investigate & IDM / Landline Validation
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:20-12:55 BST on 24/05/2023
May 24, 12:59 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 24, 12:44 BST
Notification of Planned Supplier Maintenance - greenID DVS WA Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
May 24, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• WA Birth, marriage and change of name certificates
Date
• Thursday 25 May 2023
Time
• 7:00pm to 9:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 25, 10:00 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:21 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:20 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:19 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:18 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:18 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:17 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:17 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:17 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:16 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:16 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:15 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:15 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:15 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance / All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:15 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 BST each night between 10/05/2023 and 04/06/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
May 9, 18:03 BST
Loqate Maintenance - All Services
Completed - The scheduled maintenance has been completed.
May 24, 08:12 BST
Update - We will be undergoing scheduled maintenance during this time.
Apr 4, 08:54 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Mar 24, 15:58 GMT
May 23, 2023
Service Disruption - IDscan / FDE WhosOn
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 15:52 BST – 17:42 BST 23/05/23

To customers that have been affected by this issue, we would again like to apologise.
May 23, 19:27 BST
Update - Apologies for any confusion this is only affecting Scannet customers. IDscan Enterprise Customers are unaffected.
May 23, 16:14 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 23, 16:05 BST
May 22, 2023
Service Disruption - Loqate / Utilities Register - Electricity
Postmortem - Read details
May 23, 09:13 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 16:18 BST – 16:58 BST 22/05/2023

To customers that have been affected by this issue, we would again like to apologise.
May 22, 17:07 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
May 22, 16:36 BST
Notification of Planned Supplier Maintenance - greenID DVS SA Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
May 22, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 10:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Monday 22 May to Tuesday 23 May 2023
Time
• 7:30pm Monday to 12:30am Tuesday AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 19, 02:30 BST
Service Disruption - ID3global / Platform Issue
Postmortem - Read details
May 22, 12:38 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:47-11:07 BST on 22/05/2023
May 22, 11:10 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 22, 11:04 BST
Service Disruption - Investigate / Portal & API
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 07:54-10:40 BST on 22/05/2023
May 22, 10:53 BST
Update - The service issue is still ongoing but this is an intermittent issue which is only affecting certain users preventing them from logging onto the Investigate Website and this is not affecting all users. We are continuing to treat this matter as a priority and our technical team are working to restore the service.
May 22, 10:13 BST
Update - Unfortunately, the service issue is ongoing. We continue to treat this matter as a priority and our technical team are working to restore service.

We apologise that this issue is taking longer to resolve than we would like.

We will update you at 10:30 or as soon as the issue is resolved. Thank you for your continued patience.
May 22, 09:32 BST
Identified - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 09:30 BST 22/05/23
May 22, 08:32 BST
Notification of Planned Supplier Maintenance - ID3Global / 0397 - OGM API
Completed - The scheduled maintenance has been completed.
May 22, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 05:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 13, 11:30 BST
May 21, 2023
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial
Completed - The scheduled maintenance has been completed.
May 21, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 21, 10:41 GMT
Service Disruption - Investigate Portal & API
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 09:17 – 13:52 BST 21/05/2023

To customers that have been affected by this issue, we would again like to apologise.
May 21, 14:06 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 14:30 BST 21/05/23
May 21, 13:40 BST
Notification of Planned Supplier Maintenance - ID3 Hong Kong Population (0324)
Completed - The scheduled maintenance has been completed.
May 21, 00:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 19:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine database maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 28, 11:14 BST
May 20, 2023
Notification of Planned Supplier Maintenance - greenID - Experian Australian Credit Header
Completed - The scheduled maintenance has been completed.
May 20, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: Experian Australian Credit Header
Start time: May 20, 2023, 23:00 AEST.
Estimated finish time: May 21, 2023, 07:00 AEST.
Estimated Duration: 8 hours

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 9, 04:17 BST
Notification of Planned Supplier Maintenance - greenID DVS Centrelink
Completed - The scheduled maintenance has been completed.
May 20, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Sunday 21 May 2023
Time
• 12:00am to 6:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 18, 23:56 BST
Loqate Maintenance - Utilities Register – Electricity Enquiry Service
Completed - The scheduled maintenance has been completed.
May 20, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:00 BST
Scheduled - Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
May 16, 15:42 BST
Notification of Planned Supplier Maintenance - greenID - NZTA (NZ Driver’s licence)
Completed - The scheduled maintenance has been completed.
May 20, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier - NZTA

Environment: Production
Document: NZ Driver’s license

Outage Start Date and Time: Saturday 20th May 2023 at 17:00 NZST
Outage End Date and Time: Saturday 20th May 2023 at 23:59 NZST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 18, 08:02 BST
Notification of Planned Supplier Maintenance - greenID ASIC
Completed - The scheduled maintenance has been completed.
May 20, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: ASIC
Outage Start Date and Time: Saturday 20th May 2023, at 07:00 AEST (09:00 NZST)
Outage End Date and Time: Saturday 20th May 2023, at 21:00 AEST (23:00 NZST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 15, 00:06 BST
Notification of Planned Supplier Maintenance - greenID DVS QLD Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
May 20, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• QLD Birth, marriage and change of name certificates
Date
• Saturday 20 May 2023
Time
• 6:00am to 5:00pm AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 12, 00:26 BST
May 19, 2023
Service Disruption - ID3 Germany Credit (0401)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 20:44 17/05/2023 – 06:59 BST 19/05/2023
May 19, 09:27 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 18, 16:53 BST
May 18, 2023
Notification of Planned Supplier Maintenance - IDscan Prod Australia
Completed - The scheduled maintenance has been completed.
May 18, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:00 BST
Scheduled - Please be aware that the IDscan Australia Production environment will be undergoing maintenance activities from 18th May 2023 and 14:00 BST for 1 hour. We anticipate interruption to services during this time therefore this is being implemented outside of business hours in order to minimise customer impact.

Improvement of the following documents:
Australia - South Australia - Driving License - Back - 2000
Bangladesh - National Passport - Front – 2019
Canada - Saskatchewan - Driving License - Front – 2016
Greece - Residence Permit - Front – 2021
Netherlands - National Identification Card - Front – 2021
Trinidad and Tobago - Driving License - Front – 2022

And many more. For the full list, please contact your GBG Account Manager.

Other Improvements:
Updating IDFM in Scannet to latest Version
Database Improvements
Allow user to remove password protection when they are using their SMTP settings
Creating of tool to assist with customer migration to improved database

If you have any questions please contact the GBG Helpdesk.
May 12, 16:58 BST
Service Incident for ID3global - Malaysia Financial (0354)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 03:20 BST – 03:52 BST 17/05/2023
May 18, 14:40 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 17, 03:39 BST
Retrospective Service Disruption - ID3Global Germany Schufa (0228)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the ID3Global Germany Schufa (0228) item check.

The incident duration was between 21:09 - 21:15 BST 17/05/23

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
May 18, 14:30 BST
Notification of Planned Supplier Maintenance - IDscan Prod UK
Completed - The scheduled maintenance has been completed.
May 18, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 BST
Scheduled - Please be aware that the IDscan UK Production environment will be undergoing maintenance activities from 18th May 2023 and 06:00 BST for 1 hour. We anticipate interruption to services during this time therefore this is being implemented outside of business hours in order to minimise customer impact.

Improvement of the following documents:
Australia - South Australia - Driving License - Back - 2000
Bangladesh - National Passport - Front – 2019
Canada - Saskatchewan - Driving License - Front – 2016
Greece - Residence Permit - Front – 2021
Netherlands - National Identification Card - Front – 2021
Trinidad and Tobago - Driving License - Front – 2022

And many more. For the full list, please contact your GBG Account Manager.

Other Improvements:
Updating IDFM in Scannet to latest Version
Database Improvements
Allow user to remove password protection when they are using their SMTP settings
Creating of tool to assist with customer migration to improved database

If you have any questions please contact the GBG Helpdesk.
May 12, 16:56 BST
Notification of Planned Supplier Maintenance - ID3 0337 UK Entitlement to Drive
Completed - The scheduled maintenance has been completed.
May 18, 00:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 5, 10:17 BST
May 17, 2023
Notification of Planned Supplier Maintenance - greenID DVS TAS Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
May 17, 22:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:31 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• TAS Birth, marriage and change of name certificates
Date
• Thursday 18 May 2023
Time
7:30am to 7:35am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 17, 00:14 BST
Notification of Planned Supplier Maintenance - greenID DVS Driver Licence
Completed - The scheduled maintenance has been completed.
May 17, 10:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Driver Licence
Date
• Wednesday 17 May 2023
Time
• 7:00pm to 7:05pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 15, 02:05 BST
Notification of Planned Supplier Maintenance - ID3 0337 UK Entitlement to Drive
Completed - The scheduled maintenance has been completed.
May 17, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 5, 10:15 BST
May 16, 2023
Service Incident for Loqate - Utilities Register - Electricity
Postmortem - Read details
May 23, 09:12 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14:11 BST – 15:18 BST 16/05/23
May 16, 15:35 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 16, 14:17 BST
Service Incident for Loqate - Utilities Register - Electricity MPAN Check
Postmortem - Read details
May 23, 09:12 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14:11 BST – 15:18 BST 16/05/23
May 16, 15:34 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 16, 14:17 BST
May 15, 2023
Service Incident for ID3global - Brazil Identity (0390)
Resolved - Dear Customer,

We're delighted to announce that the Brazil Item Check incident has now been resolved. The GBG Support Teams have been working at length with the Supplier to reach this resolution. We apologise for the inconvenience this has caused for you over the last few weeks.

If you have any questions please do not hesitate to contact the GBG Helpdesk or your Account Manager.
May 15, 13:43 BST
Update - Dear Customer,

GBG Support Teams are intending to complete the resolution of the Brazil item check by the close of business day on Monday 15th May 2023. This fix is part of a larger ID3 Release which will be carried out throughout the day today.

If there are any changes to this, we will inform you immediately.
May 15, 09:30 BST
Update - Dear Customer,

The GBG ID3global team plan to resolve the Brazil Identity check issues next week. The teams are currently testing the solution with the objective of delivering the fix to the Production environment.

Please be aware that the deployment target time for next week can be subject to change.

Any questions please do not hesitate to contact the GBG Helpdesk.
May 10, 09:51 BST
Update - We are continuing to work on a fix for this issue.
May 9, 09:46 BST
Update - Our platform team are continuing to work with the supplier on a fix for this issue
May 8, 09:00 BST
Update - Our platform team are continuing to work with the supplier on a fix for this issue
May 7, 09:01 BST
Update - We are continuing to work on a fix for this issue.
May 4, 10:15 BST
Update - Unfortunately, we are seeing errors again for this Item Check. We are continuing to work with our suppliers to get this back up and running again.
May 2, 14:53 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 2, 14:36 BST
Service Incident for ID3global - Malaysia Financial (0354)
Resolved - This incident has been resolved.
May 15, 07:55 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 15, 04:54 BST
May 14, 2023
Notification of Planned Supplier Maintenance - ID3 0337 UK Entitlement to Drive
Completed - The scheduled maintenance has been completed.
May 14, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.


During the dates/times specified, no service outage expected but our supplier has advised that customers may experience some blips in service during this maintenance window.
May 10, 15:29 BST
Notification of Planned Supplier Maintenance - greenID DVS Passport
Completed - The scheduled maintenance has been completed.
May 14, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Passport
Date
• Monday 15 May 2023
Time
• 12:00am to 4:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 10, 04:32 BST
Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253)
Completed - The scheduled maintenance has been completed.
May 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

The is re-scheduled maintenance by our data supplier

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 12, 12:16 BST
Notification of Planned Supplier Maintenance - ID3global / Germany Financial (0251), Austria Financial (0252) & Switzerland Financial (0253)
Completed - The scheduled maintenance has been completed.
May 14, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 23:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier on the following Item Checks:

Germany Financial (0251)
Austria Financial (0252)
Switzerland Financial (0253)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 9, 15:03 BST
Notification of Planned Supplier Maintenance - greenID DVS SA Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
May 14, 03:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:31 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Sunday 14 May 2023
Time
• 7:30am to 12:30pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 10, 04:34 BST
Notification of Planned Supplier Maintenance - 0324 - Hong Kong Population
Completed - The scheduled maintenance has been completed.
May 14, 00:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 27, 12:19 BST
← Incident History Powered by Atlassian Statuspage