Service Disruption - greenID DVS ACT Birth, marriage and change of name certificates
Identified - Please be advised that the ACT Birth, marriage and change of name certificates are experiencing intermittent service disruption.

Verifications with the ACT Birth, marriage and change of name certificates may produce errors.

Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.
Jul 5, 01:37 BST
Service Disruption - Investigate - Unable to run any searches
Update - We're redeploying data to resolve a suspected data corruption issue. We’re sorry for the impact this may be having on your Business
Jul 4, 17:37 BST
Update - Unfortunately, the service is still degraded. Most, but not all, searches are are returning results within respectable timeframes. The team continue to work on the issues as a priority.
Jul 4, 14:36 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 4, 11:35 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG ProID Operational
GBG IDscan Core Operational
GBG Investigate Partial Outage
Investigate Portal Partial Outage
Mobile Validation Partial Outage
Email Validation Partial Outage
Landline Validation Partial Outage
CCJ Partial Outage
Google Maps Partial Outage
Land Registry - Extract Service Partial Outage
Land Registry - Online Ownership Verification Partial Outage
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Major Outage
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Major Outage
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
Capture China Operational
Verify China Operational
CAFS Operational
Group-IB Secure Bank Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notification of Planned Maintenance - ID3 Checks – New Zealand 313,315,317 and Australia 357 May 24, 07:00-16:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 21, 08:06 BST
Scheduled - GBG will be implementing a change to the ID3Global service during this time which will improve how we handle certain item checks. You may experience a brief up-to 5 minute interruption to service whilst this is being deployed but the service will otherwise be fully operational as normal. No other GBG services are affected by this. GBG would like to apologise for any inconvenience caused during this time
May 23, 16:15 BST
Notification of Planned Supplier Maintenance - greenID - All DVS data sources Jul 6, 21:00-22:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Date: Thursday 7 July 2022

Time: 06:00-07:00 AEST

Impact: all DVS data sources unavailable

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 29, 01:29 BST
Notification of Planned Supplier Maintenance - ID3 Hong Kong Population (0324) Jul 9, 19:00 - Jul 10, 00:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is system maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 24, 11:56 BST
Notification of Planned Supplier Maintenance - greenID ACI Secure eCommerce: ReD Shield Jul 10, 00:00-04:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield
Start Date/Time: July 9, 2022 06:00 PM Central Daylight Time
End Date/Time: July 9, 2022 10:00 PM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 27, 07:29 BST
Notification of Planned Supplier Maintenance - ID3 On-going Monitoring (0397) Jul 11, 05:00-07:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 30, 17:04 BST
Notification of Planned Supplier Maintenance - ID3 On-going Monitoring (0397) Jul 18, 05:00-07:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 30, 17:05 BST
Notification of Planned Supplier Maintenance - greenID ACI Secure eCommerce: ReD Shield Jul 19, 03:00-04:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield
Start Date/Time: July 18, 2022 09:00 PM Central Daylight Time
End Date/Time: July 18, 2022 10:00 PM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 4, 00:41 BST
Notification of Planned Supplier Maintenance - ID3 Germany Consumer (0201), Postal (0202) & Landline (0203) Aug 21, 00:00-04:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 29, 15:12 BST
Notification of Planned Supplier Maintenance - ID3 On-going Monitoring (0397) Aug 22, 05:00-07:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 30, 17:10 BST
Notification of Planned Supplier Maintenance - 0251 - Germany Financial Sep 24, 23:00 - Sep 25, 05:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 4, 13:50 GMT
Notification of Planned Supplier Maintenance - ID3 On-going Monitoring (0397) Sep 26, 05:00-07:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 30, 17:11 BST
Notification of Planned Supplier Maintenance - ID3 Germany Consumer (0201), Postal (0202) & Landline (0203) Oct 16, 00:00-04:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 29, 15:13 BST
Past Incidents
Jul 5, 2022

Unresolved incident: Service Disruption - greenID DVS ACT Birth, marriage and change of name certificates.

Jul 4, 2022
Retrospective Service Disruption - ID3Global UK Bank Account Verification (0261) / Geo Lifestyle (0322) / Consumer Affordability (403)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Bank Account Verification (0261) / Geo Lifestyle (0322) / Consumer Affordability (403) item checks.

The incident duration was between 11:34 – 11:39 BST 04/07/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jul 4, 11:58 BST
Retrospective Service disruption - ID3global - UK Credit Header (0154/0155) Match level Standard/Advanced/Enhanced
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header item check.

The incident duration was between 11:34 – 11:39 BST 04/07/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jul 4, 11:56 BST
Service Disruption - greenID DVS ACT Birth, marriage and change of name certificates
Resolved - Service restored.

Environment: Production
Document: ACT birth, marriage and change of name certificates
Monday 4 July 2022
11:30am to 1:45pm AEST


Service restored.
Jul 4, 06:43 BST
Investigating - Please be advised that the ACT Birth, marriage and change of name certificates are experiencing intermittent service disruption.

Verifications with the ACT Birth, marriage and change of name certificates may produce errors.

Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.
Jul 4, 03:29 BST
Jul 3, 2022
Retrospective Service Disruption - ID3Global International Sanctions - FCRA (0307)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the International Sanctions - FCRA (0307) item check.

The incident duration was between 13:19 BST – 13:26 BST 03/07/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jul 3, 14:18 BST
Notification of Planned Supplier Maintenance - greenID - Third Party Provider - ASIC Personal Name Search
Completed - The scheduled maintenance has been completed.
Jul 3, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.


Data sources impacted: ASIC·
Outage Start Date and Time: Sunday 3rd July 2022 at 08:00 AEST (10:00 NZST)·
Outage End Date and Time: Sunday 3rd July 2022 at 12:00 AEST (14:00 NZST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 30, 00:32 BST
Jul 2, 2022
Notification of planned Supplier Maintenance – Loqate Phone Validation
Completed - The scheduled maintenance has been completed.
Jul 2, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 12:00 BST
Scheduled - One of Loqate’s data service providers is conducting planned maintenance that will cause our Loqate Phone Validation service to be temporarily unavailable. The service will be unavailable between

Start time: Saturday 21:00 AEST Saturday 02/07/2022

End time: Sunday 08:00 AEST Sunday 03/07/2022

There will be no impact to any other Loqate services. We apologise for any inconvenience.
Jun 30, 01:38 BST
Notification of Planned Supplier Maintenance - greenID - Third Party Supplier - FCS
Completed - The scheduled maintenance has been completed.
Jul 2, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Time: Sunday 3rd July 2022 - 00:00 AEDT (02:00 NZDT)
End Time: Sunday 3rd July 2022 - 02:00 AEDT (04:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 7, 00:11 BST
Notification of Planned Supplier Maintenance - greenID - NZ Credit Header
Completed - The scheduled maintenance has been completed.
Jul 2, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 04:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data Sources Impacted: Ministry of Justice data only
Outage Start Date and Time: Saturday 02 July 2022 15:00 NZST
Outage End Date and Time: Saturday 02 July 202217:30 NZST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 30, 01:34 BST
Jul 1, 2022
Notification of Planned Supplier Maintenance - greenID DVS Citizenship and Immicard
Completed - The scheduled maintenance has been completed.
Jul 1, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and immicard
Date
• Thursday 30 to Friday 1 July 2022
Time
• Thursday 6:30pm to Friday 10:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 22, 05:15 BST
Jun 30, 2022
Notification of Planned Supplier Maintenance - greenID Third Party Provider ASIC
Completed - The scheduled maintenance has been completed.
Jun 30, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 11:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted:ASIC
Outage Start Date and Time:Thursday 30th June 2022 at 20:00 AEST (22:00 NZST)
Outage End Date and Time:Friday 1st July 2022 at 07:00 AEST (09:00 NZST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 29, 00:43 BST
Notification of Planned Supplier Maintenance - greenID DVS Centrelink
Completed - The scheduled maintenance has been completed.
Jun 30, 19:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Friday 1 July 2022
Time
• 12:00am to 4:00am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 30, 05:31 BST
Retrospective Service Disruption - Loqate - Capture V3 Degraded Performance
Resolved - GBG Support teams identified a server issue which impacted on Loqate Capture Requests resulting in degraded performance during this time. The issue was resolved and work is ongoing to prevent future issues. GBG would like to apologise for any inconvenience caused during this time

The incident duration was between 22:06 BST 29/06/2022 – 07:45 BST 30/06/2022

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Jun 30, 11:17 BST
Service disruption - ID3global - UK Credit Header Advanced features (0154/0155)
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

The incident duration was between 10.03 – 10:28 BST 30/06/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jun 30, 10:31 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at Date/Time
Jun 30, 10:11 BST
Service Disruption - ID3global UK Bank Account Verification (0261), Geo Lifestyle (0322), Consumer Affordability (403)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:03 – 10:23 BST 30/06/2022
Jun 30, 10:30 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 30, 10:14 BST
Retrospective Service disruption - ID3global - UK Credit Header (0154/0155)
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 10:03 – 10:10 BST 30/06/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jun 30, 10:13 BST
Jun 29, 2022
Retrospective Service Disruption - ID3Global / Canada Credit (FINTRAC) (0404)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Canada Credit (FINTRAC) (0404) item check.

The incident duration was between 19:11-19:25 BST 29/06/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jun 29, 19:33 BST
Service Disruption - GBG Datacare Mobile Validation
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:30 BST 28/06/2022 - 10:54 BST 29/06/2022
Jun 29, 11:37 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 29, 09:56 BST
Jun 28, 2022
Service Disruption - ID3 Global / Argentina Identity (0391)
Resolved - This incident has been resolved.

We apologise for any inconvenience caused during this outage.
Jun 28, 13:14 BST
Update - We are continuing to experience a service disruption that may be preventing you from using our service and we are working on a fix for this issue. We’re apologise for the impact this may be having on your Business.
Jun 28, 09:12 BST
Update - We are continuing to work on a fix for this issue.
Jun 27, 20:04 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 27, 16:40 BST
Service Disruption - greenID DVS ACT Birth, marriage and change of name certificates
Resolved - Please be advised that the ACT birth, marriage and change of name certificate datasources have been restored.
Date
• Tuesday 28 June 2022
Time
• 1:13pm to 2:06pm AEST
Jun 28, 05:22 BST
Identified - Please be advised that the ACT Birth, marriage and change of name certificates Datasource is unexpectedly unavailable.

Transactions with the ACT Birth, marriage and change of name certificates Datasource may produce errors.
Jun 28, 04:40 BST
Jun 27, 2022
Service Disruption - Loqate / P2 Degraded Loqate Address Lookup All Services
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 08:30-11:05
Jun 27, 15:17 BST
Identified - GBG support teams have identified an issue where some customers may be experiencing service instability. Investigation is ongoing to resolve this as soon as possible but if you are affected by this, please contact the GBG Helpdesk.
Jun 27, 10:38 BST
Notification of Planned Supplier Maintenance - greenID DVS WA Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
Jun 27, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• WA Birth, marriage and change of name certificates
Date
• Monday 27 June 2022
Time
• 8:00pm to 9:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 21, 00:29 BST
Notification of Planned Supplier Maintenance - ID3 On-going Monitoring (0397), Global Sanctions (0398), Global PEP (0399)
Completed - The scheduled maintenance has been completed.
Jun 27, 07:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 05:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine supplier maintenance and they expect there to be 2 minor interruptions of 15 minutes each during this maintenance period.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 24, 15:40 BST
Jun 26, 2022
Notification of Planned Supplier Maintenance - ID3 UK Credit Bureau (Basic) (0394) / Credit Bureau (Advanced) (0395)
Completed - The scheduled maintenance has been completed.
Jun 26, 23:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 22, 17:10 BST
Notification of Planned Supplier Maintenance - greenID DVS QLD Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
Jun 26, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• QLD Birth, marriage and change of name certificates
Date
• Monday 27 June 2022
Time
• 3:30am to 4:30am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 21, 00:26 BST
Service Disruption - ID3global / 0404 Canada FINTRAC
Resolved - This incident has been resolved.

GBG would like to apologise for any inconvenience caused during this time.
Jun 26, 11:44 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 26, 09:19 BST
Retrospective Service Disruption - ID3Global / 0395 UK Credit Bureau (Advanced)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the 0395 UK Credit Bureau (Advanced) item check

The incident duration was between 00.05 – 02.05 BST 26/06/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jun 26, 09:43 BST
Notification of Planned Supplier Maintenance - ID3 UK Credit Header (0154/0155) - Match level Adv/Enhanced / Bank Account Verification (0261) / Geo Lifestyle (0322) / Consumer Affordability (403)
Completed - The scheduled maintenance has been completed.
Jun 26, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 22, 16:37 BST
Notification of Planned Supplier Maintenance - greenID DVS NSW Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
Jun 26, 03:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 01:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• NSW Birth, marriage and change of name certificates
Date
• Sunday 26 June 2022
Time
• 10:00am to 12:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 24, 01:46 BST
Jun 25, 2022
Notification of Planned Supplier Maintenance - greenID DVS Driver Licence
Completed - The scheduled maintenance has been completed.
Jun 25, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Driver Licence
Date
• Sunday 26 June 2022
Time
• 5:00am to 9:00am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 2, 04:29 BST
Notification of Planned Supplier Maintenance - Malaysia Financial (0354)
Completed - The scheduled maintenance has been completed.
Jun 25, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 12:00 BST
Scheduled - This notification is to inform you of unplanned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 24, 12:54 BST
Notification of Planned Supplier Maintenance - greenID ACI Secure eCommerce: ReD Shield
Completed - The scheduled maintenance has been completed.
Jun 25, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 09:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield
Start Date/Time: June 25, 2022 06:00 PM AEST
End Date/Time: June 25, 2022 10:00 PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 23, 00:40 BST
Jun 24, 2022
Notification of Planned Supplier Maintenance - Id3 Hong Kong Population (0324)
Completed - The scheduled maintenance has been completed.
Jun 24, 21:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is urgent system maintenance by our supplier. Up-to 15 minutes of downtime is expected during this period.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 22, 08:07 BST
Notification of Planned Supplier Maintenance - greenID - Third Party Supplier PND
Completed - The scheduled maintenance has been completed.
Jun 24, 15:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Public Number Directory (PND)
• Outage Start Date and Time: 25th June 2022, at 12:00 am AEST
• Outage End Date and Time: 25th June 2022, at 12:05 am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 24, 08:01 BST
Notification of Planned Supplier Maintenance - Malaysia Financial (0354)
Completed - The scheduled maintenance has been completed.
Jun 24, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 12:51 BST
Scheduled - This notification is to inform you of unplanned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 24, 12:50 BST
Jun 23, 2022
Notification of Planned Supplier Maintenance - greenID DVS WA birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
Jun 23, 13:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 13:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production Environment
Channel(s): All Channels
Data sources impacted: WA birth, marriage and change of name certificates
Outage Start Date and Time: Thursday, 23rd June 2022 at 22:00 AEST
Outage End Date and Time: Thursday, 23rd June 2022 at 22:15 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 23, 00:17 BST
Jun 22, 2022
Service disruption - ID3global - UK Credit Header Advanced features (0154/0155)
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

The incident duration was between 10:08 – 10:45 BST 22/06/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jun 22, 10:56 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at Date/Time
Jun 22, 10:22 BST
Service Disruption - ID3 UK Bank Account Verification (0261), Geo Lifestyle (0322), Consumer Affordability (403)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:08 – 10:34 BST 22/06/2022
Jun 22, 10:54 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 22, 10:27 BST
Retrospective Service disruption - ID3global - UK Credit Header (0154/0155)
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 10:08 – 10:15 BST 22/06/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jun 22, 10:24 BST
Retrospective Service Disruption - ID3Global_Denmark Personal ID (CPR)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Denmark Personal ID (CPR) item check.

The incident duration was between 21:02 – 23:09 BST 21/6/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jun 22, 02:39 BST
Jun 21, 2022
Notification of Planned Supplier Maintenance - ID3 New Zealand item checks 0264,0265,0266 & 0297 retirement
Completed - The scheduled maintenance has been completed.
Jun 21, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:01 BST
Scheduled - Dear Customers,

We have recently emailed the main contact we have details for, with information about changes we are making to the following datasets within our identity verification service ID3global.

The New Zealand Combined Datasets (ID Number 100657) will be retired on 21 June 2022.

An alternative service to this dataset is available.

If you have this dataset as part of your agreement with us and your main contact has not been made aware of these changes, please ask them to get in touch with their Customer Success Manager or email us at customer.success@gbgplc.com

Kind Regards,
GBG Product Team
May 27, 16:05 BST
Notification of Planned Supplier Maintenance - ID3 item check Luxembourg Landline (0263) retirement
Completed - The scheduled maintenance has been completed.
Jun 21, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:01 BST
Scheduled - Dear Customers,

We have recently emailed the main contact we have details for, with information about changes we are making to the following datasets within our identity verification service ID3global.

The 0263 Luxembourg Landline (ID Number 100655) will be retired on 21 June 2022.

Unfortunately, there is no alternative available for this service.

If you have this dataset as part of your agreement with us and your main contact has not been made aware of these changes, please ask them to get in touch with their Customer Success Manager or email us at customer.success@gbgplc.com

Kind Regards,
GBG Product Team
May 27, 16:10 BST
Notification of Planned Supplier Maintenance - ID3 item check New Zealand MVR (0318) retirement
Completed - The scheduled maintenance has been completed.
Jun 21, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:01 BST
Scheduled - Dear Customers,

We have recently emailed the main contact we have details for, with information about changes we are making to the following datasets within our identity verification service ID3global.

The 0318 New Zealand MVR (ID Number 101600) will be retired on 30 June 2022.

Unfortunately, there is no alternative available for this service.

If you have this dataset as part of your agreement with us and your main contact has not been made aware of these changes, please ask them to get in touch with their Customer Success Manager or email us at customer.success@gbgplc.com

Kind Regards,
GBG Product Team
May 27, 16:14 BST
Notification of Planned Supplier Maintenance - ID3 China Population (0309) item check retirement
Completed - The scheduled maintenance has been completed.
Jun 21, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:00 BST
Scheduled - Dear Customer,
We have recently emailed the main contact we have details for, with information about changes we are making to the following datasets within our identity verification service ID3global.

The 0309 China Population (ID Number 100484) will be retired on 21 June 2022.

An alternative service to this dataset is available.

If you have this dataset as part of your agreement with us and your main contact has not been made aware of these changes, please ask them to get in touch with their Customer Success Manager or email us at customer.success@gbgplc.com

Kind Regards,
GBG Product Team
May 27, 16:01 BST
Service Disruption Now Resolved - IDscan - FDE Services
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:00 - 13:30 GMT DATE 19/06/2022
Jun 21, 09:21 BST
Service Disruption - 0357 - Australia Marketing
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 07:31 - 08:05 BST DATE 21/06/2022
Jun 21, 08:51 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 21, 08:07 BST
Service Disruption - 0361 - China ID
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 07:31 - 08:05 BST DATE 21/06/2022
Jun 21, 08:51 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 21, 08:08 BST
Service Disruption - greenID VIC Electoral Commission datasource
Resolved - This incident has been resolved.
Jun 21, 01:20 BST
Update - Dear Customer,

In April 2022, the state of Victoria Electoral Commission (VIC EC) became unavailable in greenID.
GBG has undertaken a review and decided to retire VIC EC data due to the very low contribution rate (under 0.3%).
GBG is investigating other highly valuable data sources more aligned to customer needs and pass rates.
Jun 21, 01:19 BST
Update - Please be advised that connection to the VIC Electoral Commission data source is unavailable and under review.

The data source has been disabled until further notice.
Apr 7, 00:34 BST
Identified - Please be advised that the VIC Electoral Commission datasource is unexpectedly unavailable.

Transactions with the VIC Electoral Commission datasource may produce errors.
Mar 31, 23:45 BST
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