Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 19, 2025 - 00:13 BST
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Major Outage
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Major Outage
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
UK Mobile Identity Verification (0543) Operational
Germany Mobile Identity Verification (0544) Operational
France Mobile Identity Verification (0545) Operational
Spain Mobile Identity Verification (0546) Operational
Canada Mobile Identity Verification (0547) Operational
UK Mobile Fraud Verification (0548) Operational
Germany Mobile Fraud Verification (0549) Operational
France Mobile Fraud Verification (0550) Operational
Spain Mobile Fraud Verification (0551) Operational
Canada Mobile Fraud Verification (0552) Operational
Canada Credit Bureau (0542) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Loqate SaaS Platform Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate.com ? Operational
Loqate docs site (docs.loqate.com) ? Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Biometric Operational
AU / NZ greenID Test Environment Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
NZ illion Tenancy (FCS) Operational
GBG Cloudcheck Operational
NZTA Driver's Licence Operational
NZ Passport Operational
Akahu Address Operational
Australian Birth Certificate Operational
Australian Centrelink Operational
Australian Citizenship Operational
Australian Citizenship by Descent Operational
Australian Death Certificate Operational
Australian Driver's Licence Operational
Australian Electoral Commission Operational
Australian ImmiCard Operational
Australian Marriage Certificate Operational
Australian Medicare Operational
Australian Name Change Certificate Operational
Australian Passport Operational
Australian Security Cards Operational
Australian Visa Operational
Centrix Operational
China National ID Operational
Credfin Address Operational
Dow Jones WatchList Operational
Equifax Operational
GDC Australia Operational
illion Australia Operational
illion New Zealand Operational
India National ID Operational
LINZ Operational
New Zealand Birth Certificate Operational
New Zealand Birth Certificate Search Operational
New Zealand Citizenship Operational
New Zealand Citizenship Search Operational
New Zealand Companies Office Operational
NZTA (Vehicle Registration) Operational
South Africa National ID Operational
DVS (All documents) Operational
Cloudcheck Platform Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - FedRAMP Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - FedRAMP Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG GO Platform Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
GBG Detected Operational
Detected Dashboard Operational
Detected On-Boarding Portal Operational
Detected API Operational
Detected company processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Supplier Maintenance Notification for Cloudcheck Jul 19, 2025 06:00-13:00 BST

Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Posted on Jul 14, 2025 - 08:00 BST

Notification of Planned Supplier Maintenance - GBG Investigate Land Registry service Jul 19, 2025 20:00-21:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jul 17, 2025 - 12:14 BST

Notification of Planned Supplier Maintenance - GBG Investigate Land Registry service Jul 20, 2025 10:00-12:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jul 17, 2025 - 12:15 BST

Notification of Planned Supplier Maintenance - Cloudcheck D DVS Immigration Documents Jul 20, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
21 July 2025 — 5:00AM AEST

End Date and Time
21 July 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jul 11, 2025 - 00:33 BST

Notification of Planned Supplier Maintenance - greenID DVS Immigration Documents Jul 20, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
21 July 2025 — 5:00AM AEST

End Date and Time
21 July 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jul 11, 2025 - 00:33 BST

Notification of Planned Database Maintenance - Loqate ANZ (Harmony RightAddress) Jul 20, 2025 20:00-20:30 BST

Please be advised that GBG Support teams will be performing essential database maintenance during this time, which will affect GBG Product: Loqate ANZ (Harmony RightAddress), customers may experience up to 15 minutes downtime during this time. No action needed from customers.
Posted on Jul 04, 2025 - 07:26 BST

Notification of Planned Supplier Maintenance - greenID DVS Immigration Documents Jul 21, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
22 July 2025 — 5:00AM AEST

End Date and Time
22 July 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jul 11, 2025 - 00:30 BST

Notification of Planned Supplier Maintenance - Cloudcheck DVS Immigration Documents Jul 21, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
22 July 2025 — 5:00AM AEST

End Date and Time
22 July 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jul 11, 2025 - 00:30 BST

Notification of Planned Supplier Maintenance - ID3 International Screening Solutions, PEP, Adverse Media Jul 22, 2025 17:00-20:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jul 09, 2025 - 18:51 BST

Notification of Planned Supplier Maintenance - greenID - Third Party Supplier - illion data sources Jul 26, 2025 14:00-17:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier
Data Sources Impacted (Production):
AU: ASIC, Phone Number Directory, Tenancy File, illion Credit File Header, Data Co-op
NZ: illion Credit File Header, NZ Tenancy, NZ PPSR

Maintenance Start Time: Saturday 26th July 2025, 23:00 AEST
Maintenance End Time: Sunday 27th July 2025, 02:00 AEST

Posted on Jul 14, 2025 - 06:14 BST

Notification of Planned Database Maintenance - Loqate ANZ (Harmony RightAddress) Jul 27, 2025 20:00-20:30 BST

Please be advised that GBG Support teams will be performing essential database maintenance during this time, which will affect GBG Product: Loqate ANZ (Harmony RightAddress), customers may experience up to 15 minutes downtime during this time. No action needed from customers.
Posted on Jul 04, 2025 - 07:27 BST

Loqate Maintenance - Utilities Register - Electricity & Gas Aug 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:09 GMT

Notification of Planned Supplier Maintenance - CloudCheck - NZ DIA Aug 2, 2025 20:30 - Aug 3, 2025 06:00 BST

Please be advised that the NZ DIA data sources will undergo scheduled maintenance.

Day / Date / Time: Sunday 3rd August 2025 - From: 7:30am to 5:00pm (NZST)

The NZ DIA (NZ Passport / Birth and Citizenship Documents) checks in CloudCheck will be unavailable during this time.

Apologies for any inconvenience this may cause.

Posted on Jul 16, 2025 - 06:07 BST

Notification of Planned Supplier Maintenance - greenID - NZ DIA Aug 2, 2025 20:30 - Aug 3, 2025 06:00 BST

Please be advised that the NZ DIA data sources will undergo scheduled maintenance.

Day / Date / Time: Sunday 3rd August 2025 - From: 7:30am to 5:00pm (NZST)

The NZ DIA (NZ Passport / Birth and Citizenship Documents) checks in greenID will be unavailable during this time.

Apologies for any inconvenience this may cause.

Posted on Jul 16, 2025 - 06:07 BST

Notification of Planned Third Party Supplier Maintenance - greenID - Super and Payroll Aug 29, 2025 10:00 - Aug 31, 2025 15:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Super and Payroll - Superannuation data source & Payroll data source
Outage Schedule
Start: Friday, 29 August at 7:00 PM (AEST)
End: Sunday, 31 August at 11:59 PM (AEST)

Impact
During this maintenance window, Super and Payroll data sources will be unavailable. We recommend planning ahead to minimise any disruption to your operations.

Posted on Jul 14, 2025 - 05:00 BST

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Sep 7, 2025 01:00-06:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:51 GMT

Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 12, 2025 - 10:03 GMT

Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 27, 2025 - 10:00 BST

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Nov 9, 2025 01:00-06:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:53 GMT
Jul 19, 2025

Unresolved incident: Service Incident for ID3global - Brazil CPF (0534).

Jul 18, 2025
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 19:12 BST – 19:52 BST 18/07/2025

Jul 18, 19:56 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 18, 19:47 BST
Completed - The scheduled maintenance has been completed.
Jul 18, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jul 18, 09:00 BST
Resolved - We would like to inform you that the incident has been resolved.
Jul 18, 02:36 BST
Identified - Initial investigations have determined that all Australian sites are currently affected.

Users may be experiencing issues preventing access to and .com.au sites.

We’re working to restore connectivity to these sites.

Unfortunately we are unable to provide a fix ETA at the moment.

We will update you at 18/07/2025 12:20 AEST or as soon as the issue is resolved. Thank you for your patience whilst we restore our service back to our usual level.

Jul 18, 02:19 BST
Investigating - We are investigating an issue affecting our service affecting all .com.au domains. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 18/07/2025 11:20 AEST
Jul 18, 01:53 BST
Jul 17, 2025
Completed - The scheduled maintenance has been completed.
Jul 17, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 11:00 BST
Scheduled - SimpleKYC platform will be performing scheduled maintenance on backend modules to migrate outline pipelines to a new tool.
This update is purely operational and does not involve any functional changes.

From 17-Jul-25, 8:00 PM AEST
To 17-Jul-25, 10:00 PM AEST

Environment: Production

Expected Impact: While there is a minimal risk of a brief disruption during the maintenance window, our team is fully prepared to respond and restore services promptly if necessary.

Jul 8, 03:57 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 16:48 BST 16/07/25 – 09:33 BST 17/07/25

To customers that have been affected by this issue, we would again like to apologise.

Jul 17, 10:40 BST
Completed - The scheduled maintenance has been completed.
Jul 17, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jul 17, 09:00 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 05:04 - 05:21 BST 17/07/2025

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.

If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com

Jul 17, 09:03 BST
Resolved - The issue has been resolved.

Start Date and Time = 17 July 2025 — 12:43PM AEST
End Date and Time = 17 July 2025 — 1:13PM AEST

Jul 17, 04:18 BST
Update - The issue has been resolved.

Start Date and Time = 17 July 2025 — 12:43PM AEST
End Date and Time = 17 July 2025 — 1:13PM AEST

Jul 17, 04:17 BST
Investigating - Visa (DVS) data source is unexpectedly unavailable.

Verifications with the Visa (DVS) datasource may result in errors.

Resolution time is currently unknown.

Jul 17, 04:14 BST
Resolved - The issue has been resolved.

Start Date and Time = 17 July 2025 — 12:43PM AEST
End Date and Time = 17 July 2025 — 1:13PM AEST

Jul 17, 04:17 BST
Investigating - Visa (DVS) data source is unexpectedly unavailable.

Verifications with the Visa (DVS) datasource may result in errors.

Resolution time is currently unknown.

Jul 17, 04:11 BST
Jul 16, 2025
Completed - The scheduled maintenance has been completed.
Jul 16, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is a postponement of maintenance previously advertised for today (Monday 14 July)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 14, 15:07 BST
Completed - The scheduled maintenance has been completed.
Jul 16, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jul 16, 09:00 BST
Jul 15, 2025
Completed - The scheduled maintenance has been completed.
Jul 15, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 15, 09:21 BST
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from contacting our support teams during this period.

The incident duration was between 18:30 – 19:00 BST 15/07/25

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support on 01244 657321 or helpdesk@gbgplc.com

Jul 15, 19:20 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 10:43 – 15:27 BST 15/07/25

To customers that have been affected by this issue, we would again like to apologise.

Jul 15, 16:01 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 15, 15:14 BST
Completed - The scheduled maintenance has been completed.
Jul 15, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 14:00 BST
Scheduled - SimpleKYC platform will be performing scheduled maintenance on backend modules to migrate outline pipelines to a new tool.
This update is purely operational and does not involve any functional changes.

From 15-Jul-25, 11:00 PM AEST
To 15-Jul-25, 11:59 PM AEST

Environment: Production

Expected Impact: While there is a minimal risk of a brief disruption during the maintenance window, our team is fully prepared to respond and restore services promptly if necessary.

Jul 8, 03:57 BST
Postmortem - Read details
Jul 15, 16:08 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 10:21 – 11:15 BST 15/07/25

To customers that have been affected by this issue, we would again like to apologise.

Jul 15, 12:01 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 15, 10:52 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 11.04 – 11.16 BST 15/07/25

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Jul 15, 11:34 BST
Completed - The scheduled maintenance has been completed.
Jul 15, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jul 15, 09:00 BST
Resolved - This incident has been resolved.

ASIC
Impact Start Date:Monday 14th July 2025, 04:57 AEST
Impact End Time:Monday 14th July 2025, 15:45 AEST

Jul 15, 04:20 BST
Identified - Please be advised that the AU ASIC Person Name data source is currently experiencing degraded performance.

Transactions involving this data source may result in errors.

The GBG team is working with our third-party provider to identify and resolve the issue.

Jul 14, 02:43 BST
Jul 14, 2025
Completed - The scheduled maintenance has been completed.
Jul 14, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 14, 06:00 BST
Completed - The scheduled maintenance has been completed.
Jul 14, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 13, 18:00 BST
Jul 13, 2025
Completed - The scheduled maintenance has been completed.
Jul 13, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 9, 15:15 BST
Completed - The scheduled maintenance has been completed.
Jul 13, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 13, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jul 13, 03:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
13 July 2025 — 6:00AM AEST

End Date and Time
13 July 2025 — 12:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 11, 01:15 BST
Completed - The scheduled maintenance has been completed.
Jul 13, 03:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
13 July 2025 — 6:00AM AEST

End Date and Time
13 July 2025 — 12:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 9, 01:29 BST
Completed - The scheduled maintenance has been completed.
Jul 13, 03:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
13 July 2025 — 6:00AM AEST

End Date and Time
13 July 2025 — 12:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 11, 01:15 BST
Completed - The scheduled maintenance has been completed.
Jul 13, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Australia - NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
13 July 2025 — 6:00AM AEST

End Date and Time
13 July 2025 — 12:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 9, 01:31 BST
Jul 12, 2025
Completed - The scheduled maintenance has been completed.
Jul 12, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 06:00 BST
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Jul 7, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jul 12, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jul 12, 09:00 BST
Jul 11, 2025
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 14:09 BST – 14:34 BST 11/07/2025

To customers that have been affected by this issue, we would again like to apologise.

Jul 11, 14:49 BST
Update - We are continuing to investigate this issue.
Jul 11, 14:33 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 11, 14:18 BST
Completed - The scheduled maintenance has been completed.
Jul 11, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jul 11, 09:00 BST
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service.

Document/s Affected
Australian Electoral Roll (AEC)

Start Date and Time
10 July 2025 — 5:05PM AEST

End Date and Time
11 July 2025 — 9:16AM AEST

Jul 11, 00:23 BST
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service.

Document/s Affected
Australian Electoral Roll (AEC)

Start Date and Time
10 July 2025 — 5:05PM AEST

End Date and Time
11 July 2025 — 9:16AM AEST

Jul 11, 00:23 BST
Completed - The scheduled maintenance has been completed.
Jul 11, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:00 BST
Scheduled - Dear customer,

On the date 10/07/2025, the SSH key for site dms.gbgplc.com is being updated.
Customers may experience a prompt for confirmation of a new key fingerprint.
If you have automation, this process may stop working until you have validated the new fingerprint.
This might have to be performed as a manual task.

In addition, some of the older protocols and ciphers will be retired so we advise remote systems/software be updated if any connection problems are experienced as a result.

Jun 3, 19:23 BST
Jul 10, 2025
Completed - The scheduled maintenance has been completed.
Jul 10, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jul 10, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jul 10, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 08:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 9, 15:22 BST
Completed - The scheduled maintenance has been completed.
Jul 10, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 BST
Scheduled - Dear Customer,

We wish to inform you that our final step of this disaster recovery testing event for ID3global is scheduled for Wednesday 9th July, 20:00 -23:59 UTC+1.

This exercise is essential to validate our ability to restore systems and data within the required timeframes in the event of a disruption to our live platform.

We anticipate a blip of degradation to the service during this timeframe. We apologise for the inconvenience caused in advance.

Any questions, please get in touch with Customer Support.

Jul 7, 11:50 BST
Jul 9, 2025
Postmortem - Read details
Jul 9, 15:53 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 11:22 BST – 11:44 BST 09/07/2025

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.

If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com

Jul 9, 11:57 BST
Completed - The scheduled maintenance has been completed.
Jul 9, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jul 9, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:01 BST
Scheduled - Dear Customer,

We wish to inform you that our disaster recovery testing for ID3global is scheduled for Tuesday 8th July, 20:00 -23:59 UTC+1.

This exercise is essential to validate our ability to restore systems and data within the required timeframes in the event of a disruption to our live platform.

We anticipate a blip of degradation to the service during this timeframe. We apologise for the inconvenience caused in advance.

Any questions, please get in touch with Customer Support.

Jul 3, 10:08 BST
Jul 8, 2025
Resolved - Dear Customer,

We are pleased to confirm that this incident was resolved at 21:00 UTC+1 today.

Thank you for your patience.

Jul 8, 23:04 BST
Update - We are continuing to work on the fix for this issue.
Jul 8, 18:32 BST
Update - We are continuing to work on a fix for this issue.
Jul 8, 15:30 BST
Update - Our data supplier is continuing to investigate this incident and we will provide an update as soon as available.
Jul 8, 12:30 BST
Update - The incident is still ongoing with our data supplier and is currently still being investigated. Further updates will be provided as soon as they are available.
Jul 8, 09:30 BST
Update - We are continuing to work on a fix for this issue.
Jul 7, 18:37 BST
Update - The incident is still ongoing with our data supplier and is currently still being investigated. Further updated will be provided as soon as they are available.
Jul 7, 15:40 BST
Update - We are continuing to work on a fix for this issue.
Jul 7, 12:34 BST
Update - Our data supplier is continuing to investigate this incident and we will provide an update as soon as available.
Jul 7, 09:31 BST
Update - We are continuing to work on a fix for this issue.
Jul 6, 18:40 BST
Update - We are continuing to work on a fix for this issue.
Jul 6, 09:24 BST
Update - We are continuing to work on the fix for this issue.
Jul 5, 18:12 BST
Update - Our data supplier is continuing to investigate and working on a fix for this incident.

Apologies for the inconvenience caused.

Jul 5, 15:07 BST
Update - We are continuing to investigate this issue.
Jul 5, 13:03 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 5, 09:01 BST
Completed - The scheduled maintenance has been completed.
Jul 8, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 7, 14:13 BST
Completed - The scheduled maintenance has been completed.
Jul 8, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jul 8, 09:00 BST
Jul 7, 2025
Completed - The scheduled maintenance has been completed.
Jul 7, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 7, 06:00 BST
Completed - The scheduled maintenance has been completed.
Jul 7, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 6, 18:00 BST
Jul 6, 2025
Completed - The scheduled maintenance has been completed.
Jul 6, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 6, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jul 6, 07:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 23:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
6 July 2025 — 8:00AM AEST

End Date and Time

6 July 2025 — 4:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 2, 02:23 BST
Completed - The scheduled maintenance has been completed.
Jul 6, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
6 July 2025 — 8:00AM AEST

End Date and Time

6 July 2025 — 4:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 2, 02:22 BST
Completed - The scheduled maintenance has been completed.
Jul 6, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 23:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources affected:
Super and Payroll

Outage window: Sunday 6th July 8am – 9am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 1, 02:59 BST
Jul 5, 2025
Completed - The scheduled maintenance has been completed.
Jul 5, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
6 July 2025 — 6:00AM AEST

End Date and Time
6 July 2025 — 8:00AM AEST

Jun 30, 04:10 BST
Completed - The scheduled maintenance has been completed.
Jul 5, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
6 July 2025 — 6:00AM AEST

End Date and Time
6 July 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 30, 04:09 BST
Completed - The scheduled maintenance has been completed.
Jul 5, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 15:00 BST
Scheduled - This notification is to inform you of essential system maintenance carried out by our supplier.

All illion data sources

Impact Start Time: Sunday 6th July 2025, 00:00 AEST

Impact End Time: Sunday 6th July 2025, 04:00 AEST

Please note Illion expect 3 separate outages of no longer than 15 minutes in totality.

Jul 3, 01:23 BST
Completed - The scheduled maintenance has been completed.
Jul 5, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 06:00 BST
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Jun 30, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jul 5, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jul 5, 09:00 BST