Update - During the recent deployment of the change, our team identified that the release is taking longer than expected. This unforeseen delay is due to several factors, which we are actively addressing to ensure that the release is completed safely and efficiently.

While the current situation has led to an extended timeline, we are committed to delivering a high-quality release. We estimate the completion of the deployment process within the next couple of days.

We appreciate your patience and understanding as we work diligently to complete this deployment. Our priority is to ensure the release is executed successfully, without compromising on quality. We will continue to provide updates as we progress.

Dec 03, 2024 - 16:26 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 03, 2024 - 00:00 GMT
Scheduled - Dear Customer,

We are going to undertake maintenance of the Sanction and PEP checks (108/109/208/209) on the 3rd Dec 2024. We envisage that the change will come into effect at 07:00 GMT, but we will monitor for the whole day and reserve the right to take appropriate action at any point.

The change will see the item checks listed above move to the latest API from our data supplier. After the change you will notice different profile settings are available, allowing you to configure the checks better to suit your business needs (so please review your profile settings and ensure they are suitable).

If you have any questions or concerns then please contact our bespoke project team for this change at:

PEPS.SanctionsMigration@gbgplc.com

Many Thanks,
GBG Product Team

Dec 3, 2024 00:00 - Dec 6, 2024 00:00 GMT
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Under Maintenance
ID3global Portal ? Under Maintenance
URU Portal ? Under Maintenance
ID3global Service Under Maintenance
URU Service Under Maintenance
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Under Maintenance
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Under Maintenance
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Loqate SaaS Platform Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - FedRAMP Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - FedRAMP Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
ExpectID Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA BDM

Start Date and Time
5 December 2024 — 8:00PM AEDT

End Date and Time
5 December 2024 — 10:00PM AEDT



During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 03, 2024 - 23:33 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Centrelink
Start Date and Time: 7 December 2024 — 12:00AM AEDT
End Date and Time: 7 December 2024 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 05, 2024 - 02:26 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Nov 22, 2024 - 08:10 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 30, 2024 - 18:08 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 08, 2024 - 12:10 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
TAS BDM

Start Date and Time - 11 December 2024 — 5:00PM AEDT

End Date and Time - 11 December 2024 — 8:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 03, 2024 - 01:44 GMT
Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

While we anticipate no downtime of the live service during this maintenance window, you may notice some disruption to your service during this time.

Any questions, please contact GBG Customer Support.

Posted on Dec 02, 2024 - 01:01 GMT
Dear Customer,

The GBG IDscan team will be utilising this maintenance window to migrate the AU Production IDscan Enterprise customers to a new managed service database.
Important note – customer journeys that are completed on the new database can be searched for as usual within the Investigation Studio of IDscan’s portal.

Journeys that were completed on the previous database, prior to this maintenance event, will have to be searched for using a temporary method using Investigation Studio – instructions on this can be obtained from your Customer Success Manager.

Please be aware that we do not anticipate any downtime of the IDscan service during this window for customers that have a data retention period of 31 days or less.

If you are a customer that subscribed to more than 31 days' retention period then your Customer Success Manager will contact you directly with further information.

Posted on Nov 28, 2024 - 07:11 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA Birth, Marriage and Change of Name Certificates

Impact Start Time: Saturday, 14th December 2024 00:00 AEDT

Impact End Time: Saturday, 14th December 2024 23:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 05, 2024 - 05:50 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier DIA.

Environment: Production
Documents: NZ Passport, Birth and Citizenship Documents
Sunday 15th December 2024
From: 9am - 11am (NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 03, 2024 - 05:24 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Services Impacted: DIA NZ
Data sources impacted: Passport, Birth and Citizenship Documents
Start Time: Sunday 15th December 2024 9:00 NZDT
End Time: Sunday 15th December 2024 11:00 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 03, 2024 - 22:09 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 11, 2024 - 16:52 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)

Start Date and Time
16 December 2024 — 5:00AM AEDT

End Date and Time
16 December 2024 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 01, 2024 - 23:07 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 30, 2024 - 18:09 BST
Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
17 December 2024 — 5:00AM AEST

End Date and Time
17 December 2024 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 02, 2024 - 23:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 30, 2024 - 18:11 BST
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:36 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 13, 2024 - 13:20 BST
Past Incidents
Dec 5, 2024
Completed - The scheduled maintenance has been completed.
Dec 5, 11:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:01 GMT
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

While we anticipate no downtime of the live service during this maintenance window, you may notice some disruption to your service during this time.

Any questions, please contact GBG Customer Support.

Dec 2, 01:00 GMT
Completed - The scheduled maintenance has been completed.
Dec 5, 11:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:01 GMT
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

While we anticipate no downtime of the live service during this maintenance window, you may notice some disruption to your service during this time.

Any questions, please contact GBG Customer Support.

Dec 2, 22:02 GMT
Completed - The scheduled maintenance has been completed.
Dec 5, 11:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:02 GMT
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

While we anticipate no downtime of the live service during this maintenance window, you may notice some disruption to your service during this time.

Any questions, please contact GBG Customer Support.

Dec 2, 22:05 GMT
Completed - The scheduled maintenance has been completed.
Dec 5, 11:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA BDM

Start Date and Time
5 December 2024 — 8:00PM AEDT

End Date and Time
5 December 2024 — 10:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Dec 1, 23:15 GMT
Completed - The scheduled maintenance has been completed.
Dec 5, 11:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA Birth, Marriage and Change of Name Certificates

Start Date and Time
5 December 2024 — 8:00PM AEDT

End Date and Time
5 December 2024 — 10:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Dec 1, 23:00 GMT
Completed - The scheduled maintenance has been completed.
Dec 5, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:00 GMT
Scheduled - Dear Customer,

Please be aware that the IDscan AU POC service will be undergoing maintenance activities during the date and times stated.
Any journeys made prior to this maintenance window within the IDscan POC database will be erased, after this work has been completed.

Any questions, please contact the GBG Customer Support.

Nov 28, 07:07 GMT
Postmortem - Read details
Dec 5, 12:20 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving intermittent system errors when trying to connect to service.postcodeanywhere.co.uk

The incident duration was between 22:00 – 01:00 GMT

Service has since been restored and GBG Support teams are working on preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.

If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com

Dec 5, 10:15 GMT
Completed - The scheduled maintenance has been completed.
Dec 5, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Dec 5, 07:00 GMT
Resolved - This has been resolved.
Start Date and Time - 5 December 2024 — 11:01AM AEDT
End Date and Time - 5 December 2024 — 2:20PM AEDT

Dec 5, 03:26 GMT
Investigating - Environment - Production

Document/s Affected - DVS Driver Licence

Start Date and Time - 5 December 2024 — 11:01AM AEDT - ongoing

Users may receive intermittent system errors until the issue is resolved

Dec 5, 02:18 GMT
Dec 4, 2024
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 19:00 GMT 30-Nov-2024 – 18:24 GMT 04-Dec-2024

To customers that have been affected by this issue, we would again like to apologise.

Dec 4, 19:25 GMT
Update - We would like to provide an update on the ongoing efforts related to the ongoing issue. GBG remains committed to resolving the current issue, and we are diligently working alongside our data supplier to ensure an effective resolution.

Our teams are in constant communication, and we are leveraging all available resources to address the problem.
We appreciate your patience and understanding as we navigate this situation. Rest assured, we will continue to provide updates as new information becomes available.

Dec 4, 18:41 GMT
Update - We are continuing to work on a fix for this issue.
Dec 4, 15:00 GMT
Update - We are continuing to work on a fix for this issue.
Dec 4, 12:26 GMT
Update - We are continuing to work on a fix for this issue.
Dec 4, 09:29 GMT
Update - We are continuing to work on a fix for this issue.
Dec 3, 18:01 GMT
Update - We have received confirmation from our data supplier that they are continuing to investigate the issue affecting our systems. They are actively working on implementing a fix to resolve the problem. GBG are working closely with the supplier on this.

We appreciate your patience and will provide further updates as soon as more information becomes available.

Dec 3, 15:00 GMT
Update - We are continuing to work on a fix for this issue.
Dec 3, 09:17 GMT
Update - We are continuing to work on a fix for this issue.
Dec 2, 15:07 GMT
Update - We are continuing to work on a fix for this issue.
Dec 2, 12:00 GMT
Update - We are continuing to work on a fix for this issue.
Dec 2, 09:31 GMT
Update - Our data supplier has confirmed they identified the issue and are currently working on a fix.
Dec 1, 20:00 GMT
Update - Our data supplier is continuing to work on a solution for this incident.
Dec 1, 17:07 GMT
Update - We are continuing to work on a fix for this issue.
Dec 1, 14:19 GMT
Update - Our data supplier is currently investigating this issue reported.
Dec 1, 11:12 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Dec 1, 09:11 GMT
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 04:44 - 06:08 GMT 04-Dec-2024

To customers that have been affected by this issue, we would again like to apologise.

Dec 4, 08:12 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Dec 4, 04:49 GMT
Completed - The scheduled maintenance has been completed.
Dec 4, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Dec 4, 07:00 GMT
Dec 3, 2024
Resolved - Document/s Affected
WA BDM

Start Date and Time
4 December 2024 — 12:04AM AEDT

End Date and Time
4 December 2024 — 8:50AM AEDT

This has been resolved

Dec 3, 22:15 GMT
Completed - The scheduled maintenance has been completed.
Dec 3, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Dec 3, 07:00 GMT
Dec 2, 2024
Completed - The scheduled maintenance has been completed.
Dec 2, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
SA BDM

Start Date and Time
2 December 2024 — 5:00PM AEDT

End Date and Time
2 December 2024 — 8:00PM AEDT

Nov 22, 05:40 GMT
Completed - The scheduled maintenance has been completed.
Dec 2, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 04:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Dec 2, 04:00 GMT
Dec 1, 2024
Completed - The scheduled maintenance has been completed.
Dec 1, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 30, 18:07 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 03:48 – 06:44 GMT 01/12/2024

To customers that have been affected by this issue, we would again like to apologise.

Dec 1, 08:47 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Dec 1, 04:04 GMT
Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Jul 1, 09:36 BST
Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 21:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
1 December 2024 — 8:00AM AEDT

End Date and Time
1 December 2024 — 5:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 27, 01:56 GMT
Completed - The scheduled maintenance has been completed.
Dec 1, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 21:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
1 December 2024 — 8:00AM AEDT

End Date and Time
1 December 2024 — 5:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 29, 00:00 GMT
Nov 30, 2024
Completed - The scheduled maintenance has been completed.
Nov 30, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Our supplier is making key changes to their Internet Service Provider (ISP).

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 29, 15:31 GMT
Completed - The scheduled maintenance has been completed.
Nov 30, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Nov 30, 07:00 GMT
Nov 29, 2024
Resolved - GBG has determined a solution for this issue, which will be executed at the appropriate time.
Customers running reports within their own organisation will not be affected.
However, customers accessing sub-organisations from their parent organisation will encounter an error message until the fix is deployed.

Nov 29, 10:41 GMT
Update - GBG has determined a solution for this issue, which will be executed at the appropriate time.
Customers running reports within their own organisation will not be affected.
However, customers accessing sub-organisations from their parent organisation will encounter an error message until the fix is deployed.

Nov 29, 10:39 GMT
Update - We are continuing to work on a fix for this issue.
Nov 29, 08:49 GMT
Update - We are continuing to work on a fix for this issue.
Nov 28, 18:30 GMT
Identified - We are currently experiencing a service disruption that may be preventing some customers from being able to search for reports/results within the ID3global admin portal.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Nov 28, 15:40 GMT
Completed - The scheduled maintenance has been completed.
Nov 29, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Nov 29, 07:00 GMT
Nov 28, 2024
Completed - The scheduled maintenance has been completed.
Nov 28, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Nov 28, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 28, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier DIA.

Environment: Production

Documents: NZ Passport, Birth and Citizenship Documents

Thursday 28th November 2024

From: 1pm - 5pm (NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 14, 01:09 GMT
Resolved - This has been resolved.
Start Date and Time - 28 November 2024 — 11:01AM AEDT
End Date and Time - 28 November 2024 — 1:55PM AEDT

Nov 28, 02:56 GMT
Investigating - Please be advised that the DVS Driver Licence is experiencing 'intermittent' service disruption.

Document/s Affected - Driver Licence (DVS)

Date - 28 November 2024

Time - 11:01AM AEDT to ongoing

Users may receive intermittent errors until the issue is resolved.

Nov 28, 00:38 GMT
Nov 27, 2024
Completed - The scheduled maintenance has been completed.
Nov 27, 17:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 17:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our platform team.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 26, 18:09 GMT
Completed - The scheduled maintenance has been completed.
Nov 27, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Nov 27, 07:00 GMT
Nov 26, 2024
Completed - The scheduled maintenance has been completed.
Nov 26, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
QLD Birth, Marriage and Change of Name Certificates

Start Date and Time
26 November 2024 — 8:30PM AEDT

End Date and Time
26 November 2024 — 10:30PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 22, 05:11 GMT
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use Loqate services as normal.

A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

To customers that have been affected by this issue, we would again like to apologise.

Start Time = 10:40 GMT
End Time = 11:00 GMT

Nov 26, 11:17 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 26, 10:42 GMT
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use Loqate services as normal.

A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

To customers that have been affected by this issue, we would again like to apologise.

Start Time = 10:40 GMT
End Time = 11:00 GMT

Nov 26, 11:16 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 26, 10:42 GMT
Completed - The scheduled maintenance has been completed.
Nov 26, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Nov 26, 07:00 GMT
Nov 25, 2024
Completed - The scheduled maintenance has been completed.
Nov 25, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 04:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 25, 04:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 25, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 15, 10:14 BST
Nov 24, 2024
Completed - The scheduled maintenance has been completed.
Nov 24, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 30, 18:05 BST
Completed - The scheduled maintenance has been completed.
Nov 24, 12:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 12:30 GMT
Scheduled - The greenID Test Environment will be unavailable for maintenance

From Sunday, 23:30, 24th November 2024, to Sunday, 23:45, 24th November 2024.

Nov 18, 00:56 GMT
Completed - The scheduled maintenance has been completed.
Nov 24, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 11:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 21, 09:52 GMT
Completed - The scheduled maintenance has been completed.
Nov 24, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 21, 09:31 GMT
Completed - The scheduled maintenance has been completed.
Nov 24, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 16:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 4, 09:13 GMT
Nov 23, 2024
Completed - The scheduled maintenance has been completed.
Nov 23, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 20:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 21, 09:51 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Centrelink
Start Date and Time: 24 November 2024 — 12:00AM AEDT
End Date and Time: 24 November 2024 — 6:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 21, 02:15 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 10:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 4, 09:37 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 11:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 17, 22:50 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 6, 09:29 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 6, 09:08 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Nov 23, 07:00 GMT
Nov 22, 2024
Resolved - This incident has been resolved.
Nov 22, 20:36 GMT
Investigating - We are currently investigating this issue.
Nov 22, 20:33 GMT
Completed - The scheduled maintenance has been completed.
Nov 22, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
22 November 2024 — 7:00PM AEDT

End Date and Time
22 November 2024 — 11:59PM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 19, 23:20 GMT
Completed - The scheduled maintenance has been completed.
Nov 22, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
22 November 2024 — 7:00PM AEDT

End Date and Time
22 November 2024 — 11:59PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 19, 00:19 GMT
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Nov 22, 07:00 GMT
Nov 21, 2024
Completed - The scheduled maintenance has been completed.
Nov 21, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 20:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 09:49 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 21, 09:48 GMT
Postmortem - Read details
Nov 25, 16:42 GMT
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. Thank you for your patience whilst we restored service.

The incident duration was between 16:45 – 18:20 GMT 21/11/2024

To customers that have been affected by this issue, we would again like to apologise.

Nov 21, 18:31 GMT
Identified - Unfortunately, the service issue is ongoing. We continue to treat this matter as our top priority and all technical teams are working to determine the cause and resolution. We apologise that this issue is taking longer to resolve than we would like.

Unfortunately we cannot provide a fix ETA at the moment

We will update you at 18:45 GMT 21/11/2024 or as soon as the issue is resolved. Thank you for your continued patience.

Nov 21, 17:53 GMT
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 17:45 GMT 21/11/2024
Nov 21, 17:09 GMT
Completed - The scheduled maintenance has been completed.
Nov 21, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Nov 21, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 21, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier DIA.

Environment: Production
Documents: NZ Passport, Birth and Citizenship Documents

Thursday 21st November 2024
From: 1pm - 5pm (NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 14, 01:06 GMT
Resolved - Issue is resolved.

Start Date and Time: 21 November 2024 — 10:00AM AEDT

End Date and Time: 21 November 2024 — 1:00PM AEDT

Nov 21, 02:57 GMT
Investigating - Environment
• Production

Document/s Affected
• Driver Licence

Start Date and Time
• 21 November 2024 — 10:00AM AEDT

Additional Information
• Users may receive intermittent system errors until the issue is resolved

Nov 21, 02:18 GMT