All Systems Operational

GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
UK Mobile Identity Verification (0543) Operational
Germany Mobile Identity Verification (0544) Operational
France Mobile Identity Verification (0545) Operational
Spain Mobile Identity Verification (0546) Operational
Canada Mobile Identity Verification (0547) Operational
UK Mobile Fraud Verification (0548) Operational
Germany Mobile Fraud Verification (0549) Operational
France Mobile Fraud Verification (0550) Operational
Spain Mobile Fraud Verification (0551) Operational
Canada Mobile Fraud Verification (0552) Operational
Canada Credit Bureau (0542) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Loqate SaaS Platform Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate.com ? Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Biometric Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
NZ illion Tenancy (FCS) Operational
GBG Cloudcheck Operational
NZTA Driver's Licence Operational
NZ Passport Operational
Akahu Address Operational
Australian Birth Certificate Operational
Australian Centrelink Operational
Australian Citizenship Operational
Australian Citizenship by Descent Operational
Australian Death Certificate Operational
Australian Driver's Licence Operational
Australian Electoral Commission Operational
Australian ImmiCard Operational
Australian Marriage Certificate Operational
Australian Medicare Operational
Australian Name Change Certificate Operational
Australian Passport Operational
Australian Security Cards Operational
Australian Visa Operational
Centrix Operational
China National ID Operational
Credfin Address Operational
Dow Jones WatchList Operational
Equifax Operational
GDC Australia Operational
illion Australia Operational
illion New Zealand Operational
India National ID Operational
LINZ Operational
New Zealand Birth Certificate Operational
New Zealand Birth Certificate Search Operational
New Zealand Citizenship Operational
New Zealand Citizenship Search Operational
New Zealand Companies Office Operational
NZTA (Vehicle Registration) Operational
South Africa National ID Operational
DVS (All documents) Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - FedRAMP Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - FedRAMP Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG GO Platform Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
GBG Detected Operational
Detected Dashboard Operational
Detected On-Boarding Portal Operational
Detected API Operational
Detected company processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Notification of Planned Supplier Maintenance - greenID Simple KYC Platform May 16, 2025 02:45-04:15 BST

We wish to inform you that our mid-year disaster recovery testing is scheduled for the third weekend of May 2025. This exercise is essential to validate our ability to restore systems and data within the required timeframes in the event of a disruption at our primary data center.

Testing will commence at 11:00 PM on Friday, May 16, 2025, and conclude at 11:00 PM on Sunday, May 18, 2025 (Australian Eastern Standard Time).

Please note that service interruptions are anticipated during the following periods (AEST):
• From 11:45 PM on Friday, May 16, 2025, to 1:15 AM on Saturday, May 17, 2025


We advise users to avoid accessing the system during this period.

Posted on May 08, 2025 - 06:44 BST

Loqate Maintenance - Capture V3 & V4 May 16, 2025 10:00-11:00 BST

Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, there is a very small possibility that some customers may experience a brief, minor disruption whilst this takes place. No action is needed from customers.
Posted on May 12, 2025 - 15:11 BST

Notification of Planned Supplier Maintenance - greenID Simple KYC Platform May 16, 2025 14:00 - May 19, 2025 14:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

We wish to inform you that Simple KYC mid-year disaster recovery testing is scheduled for the third weekend of May 2025. This exercise is essential to validate their ability to restore systems and data within the required timeframes in the event of a disruption at our primary data center.

Testing will commence at 11:00 PM on Friday, May 16, 2025, and conclude at 11:00 PM on Sunday, May 18, 2025 (Australian Eastern Standard Time).

Please note that service interruptions are anticipated during the following periods (AEST):

From 11:45 PM on Friday, May 16, 2025, to 1:15 AM on Saturday, May 17, 2025

From 5:45 PM to 7:15 PM on Saturday, May 17, 2025

We advise users to avoid accessing the system during this period.


During the dates/times specified, the service will be unavailable or failures will occur for the below item checks.

Posted on May 02, 2025 - 01:57 BST

Supplier Maintenance Notification for Cloudcheck May 17, 2025 06:00-13:00 BST

Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Posted on May 12, 2025 - 08:00 BST

Notification of Planned Supplier Maintenance - greenID Simple KYC Platform May 17, 2025 08:45-10:15 BST

We wish to inform you that our mid-year disaster recovery testing is scheduled for the third weekend of May 2025. This exercise is essential to validate our ability to restore systems and data within the required timeframes in the event of a disruption at our primary data center.

Testing will commence at 11:00 PM on Friday, May 16, 2025, and conclude at 11:00 PM on Sunday, May 18, 2025 (Australian Eastern Standard Time).

Please note that service interruptions are anticipated during the following periods (AEST):
• From 5:45 PM to 7:15 PM on Saturday, May 17, 2025

We advise users to avoid accessing the system during this period.

Posted on May 08, 2025 - 06:46 BST

Notification of Planned Supplier Maintenance - Multiple Australian Item Checks (298 - 305) May 17, 2025 11:00-21:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Start time: 22:00 AEST 17/05/2025
End time: 08:00 AEST 18/05/2025

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 30, 2025 - 18:25 BST

Notification of Planned Platform Maintenance - IDscan UK Production Environment May 20, 2025 05:00-06:00 BST

Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.

Posted on May 13, 2025 - 11:58 BST

Notification of Planned Platform Maintenance - IDscan USA Production Environment May 20, 2025 11:00-12:00 BST

Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.

Posted on May 13, 2025 - 11:59 BST

Notification of Planned Platform Maintenance - IDscan Aus Production Environment May 20, 2025 14:00-15:00 BST

Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.

Posted on May 13, 2025 - 11:59 BST

Notification of Planned Platform Maintenance - Investigate Portal May 21, 2025 20:00-22:00 BST

Dear customer,

Notification of planned infrastructure maintenance for GBG Investigate – UI on Wednesday 21st May 2025 from 20:00 to 22:00 BST

This notification is to inform you of planned maintenance work being carried out to upgrade key GBG Investigate infrastructure.

During this time there will be no access to the GBG Investigate UI platform.

Any questions, please contact GBG Customer Support.

Posted on May 14, 2025 - 17:08 BST

Notification of Planned Supplier Maintenance - ID3 Czech Republic Population (0348) May 24, 2025 22:00 - May 25, 2025 05:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 24, 2025 - 15:33 BST

Notification of Planned Supplier Maintenance - Cloudcheck DVS - Immigration Documents May 25, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
26 May 2025 — 5:00AM AEST

End Date and Time
26 May 2025 — 8:00AM AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 12, 2025 - 02:19 BST

Notification of Planned Supplier Maintenance - greenID DVS - Immigration Documents May 25, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
26 May 2025 — 5:00AM AEST

End Date and Time
26 May 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 12, 2025 - 02:14 BST

Notification of Planned Supplier Maintenance - Cloudcheck - DVS - Immigration Documents May 26, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
Tuesday 27 May 2025 — 5:00AM AEST

End Date and Time
Tuesday 27 May 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 13, 2025 - 01:33 BST

Notification of Planned Supplier Maintenance - greenID DVS - Immigration Documents May 26, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
Tuesday 27 May 2025 — 5:00AM AEST

End Date and Time
Tuesday 27 May 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 13, 2025 - 01:29 BST

Loqate Maintenance - Utilities Register - Electricity & Gas Jun 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:07 GMT

Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Jun 7, 2025 21:00 - Jun 8, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 12, 2025 - 10:01 GMT

Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Jun 7, 2025 22:00 - Jun 8, 2025 04:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 16, 2025 - 09:33 GMT

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Jun 29, 2025 01:00-06:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:49 GMT

Loqate Maintenance - Utilities Register - Electricity & Gas Jul 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:08 GMT

Loqate Maintenance - Utilities Register - Electricity & Gas Aug 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:09 GMT

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Sep 7, 2025 01:00-06:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:51 GMT

Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 12, 2025 - 10:03 GMT

Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 27, 2025 - 10:00 BST

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Nov 9, 2025 01:00-06:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:53 GMT
May 16, 2025

No incidents reported today.

May 15, 2025
Completed - The scheduled maintenance has been completed.
May 15, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 10:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA BDM

Start Date and Time
15 May 2025 — 7:00PM AEST

End Date and Time
15 May 2025 — 9:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 14, 03:34 BST
Completed - The scheduled maintenance has been completed.
May 15, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 10:00 BST
Update - We will be undergoing scheduled maintenance during this time.
May 14, 03:36 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA BDM

Start Date and Time
15 May 2025 — 7:00PM AEST

End Date and Time
15 May 2025 — 9:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 14, 03:35 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 19:00 – 21:00 BST 14/05/2025

Service has since been restored and GBG Support teams are working with our supplier to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused.

If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com

May 15, 10:17 BST
Completed - The scheduled maintenance has been completed.
May 15, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 15, 09:00 BST
May 14, 2025
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:03 – 14:38 BST 14/05/2025

May 14, 15:00 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 14, 14:15 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 12:12 – 12:19 BST 14/05/25

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com

May 14, 12:41 BST
Completed - The scheduled maintenance has been completed.
May 14, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:31 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 14, 09:00 BST
Completed - The scheduled maintenance has been completed.
May 14, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
TAS BDM

Start Date and Time
14 May 2025 — 5:00PM AEST

End Date and Time
14 May 2025 — 6:30PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 14, 02:42 BST
Completed - The scheduled maintenance has been completed.
May 14, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
TAS BDM

Start Date and Time
14 May 2025 — 5:00PM AEST

End Date and Time
14 May 2025 — 6:30PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 14, 02:42 BST
Resolved - Please be advised that the service has been restored

Document/s Affected
QLD BDM

Start Date and Time
12 May 2025 — 2:40PM AEST

End Date and Time
14 May 2025 — 11:22AM AEST

May 14, 02:46 BST
Investigating - Verifications with the QLD Birth, marriage and change of name certificates may produce intermittent errors.

Resolution time is currently unknown.

May 12, 06:17 BST
May 13, 2025
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

The incident duration was between 15:00 BST DATE 12/05/2025 – 14:22 BST DATE 13/05/2025

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com

May 13, 14:38 BST
Completed - The scheduled maintenance has been completed.
May 13, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 13, 09:00 BST
May 12, 2025
Completed - The scheduled maintenance has been completed.
May 12, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 12, 06:00 BST
Completed - The scheduled maintenance has been completed.
May 12, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 11, 18:00 BST
Resolved - Please be advised that you may have experienced an service disruption that may have prevented you from using our service.

Document/s Affected
Driver Licence

Start Date and Time
11 May 2025 — 8:30AM AEST

End Date and Time
11 May 2025 — 9:05AM AEST

May 12, 00:48 BST
Completed - The scheduled maintenance has been completed.
May 12, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 11, 17:11 BST
Completed - The scheduled maintenance has been completed.
May 12, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 18:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 8, 09:02 BST
May 11, 2025
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 16:27 – 18:08 BST DATE 11/05/2025

May 11, 18:16 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 11, 17:15 BST
Completed - The scheduled maintenance has been completed.
May 11, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.

May 7, 15:18 BST
Completed - The scheduled maintenance has been completed.
May 11, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 11, 08:00 BST
Completed - The scheduled maintenance has been completed.
May 11, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 24, 17:48 GMT
May 10, 2025
Completed - The scheduled maintenance has been completed.
May 10, 23:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Start time: 05:00 AEST 11/05/25 (20:00 BST 10/05/25)
End time: 08:30 AEST 11/05/25 (23:30 BST 10/05/25)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 30, 18:31 BST
Completed - The scheduled maintenance has been completed.
May 10, 23:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Australian Driver Licence

Start Date and Time
Sunday 11 May 2025 — 5:00AM AEST

End Date and Time
Sunday 11 May 2025 — 8:30AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 29, 00:09 BST
Completed - The scheduled maintenance has been completed.
May 10, 23:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Driver Licence

Start Date and Time
Sunday 11 May 2025 — 5:00AM AEST

End Date and Time
Sunday 11 May 2025 — 8:30AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 28, 04:20 BST
Completed - The scheduled maintenance has been completed.
May 10, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 10, 09:00 BST
May 9, 2025
Completed - The scheduled maintenance has been completed.
May 9, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 9, 09:00 BST
Completed - The scheduled maintenance has been completed.
May 9, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 03:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 8, 09:19 BST
Completed - The scheduled maintenance has been completed.
May 9, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:00 BST
Scheduled - Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some brief periods of disruption. All other services will remain unaffected. No action is required by customers.
May 2, 10:44 BST
May 8, 2025
Completed - The scheduled maintenance has been completed.
May 8, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 8, 09:00 BST
Completed - The scheduled maintenance has been completed.
May 8, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 00:00 BST
Scheduled - Dear Valued Customer,

We hope this message finds you well, On URU we are updating our password policy.
Starting 7th of May, all passwords must be a minimum of 12 characters. This change from the previous 8-character requirement is designed to enhance the security of your account.

Additionally, we are reducing the maximum time a password can remain unchanged from 120 days to a maximum of 90 days. This means you will need to update your password every 90 days to ensure ongoing protection.

Please note: If you have manually set an account to never expire this will be unaffected unless you choose to manually change.

What You Need to Do:
When you next update your password, please ensure it is at least 12 characters long.
Consider using a mix of letters, numbers, and special characters to create a strong password.
Remember to update your password every 90 days.

We understand that these changes may require a small adjustment. If you have any questions or need assistance, our support team is here to help.

Thank you for your understanding and continued trust in URU.

Any questions, please contact GBG Customer Support.

Apr 24, 18:53 BST
May 7, 2025
Completed - The scheduled maintenance has been completed.
May 7, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 7, 09:00 BST
Completed - The scheduled maintenance has been completed.
May 7, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 04:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier and our engineering team.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 2, 09:43 BST
May 6, 2025
Completed - The scheduled maintenance has been completed.
May 6, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 14:00 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.

Apr 30, 17:20 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between11:46 BST – 12:23 BST 06/05/25

To customers that have been affected by this issue, we would again like to apologise.

May 6, 12:50 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 6, 12:03 BST
Completed - The scheduled maintenance has been completed.
May 6, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 11:00 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.

Apr 30, 17:18 BST
Completed - The scheduled maintenance has been completed.
May 6, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 6, 09:00 BST
Completed - The scheduled maintenance has been completed.
May 6, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 05:00 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.

Apr 30, 17:17 BST
Resolved - This incident has been resolved.
May 6, 04:31 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 29, 02:25 BST
Resolved - Please be advised that the DVS intermittent outage for All Docs has been resolved. We appreciate your patience during this time.
May 6, 02:00 BST
Identified - The recent critical outage has been downgraded to an intermittent outage as the error rates have DECLINED.

Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses.

We appreciate your patience during this time.

Apr 16, 04:52 BST
Update - Please be advised that the greenID Datasource provider DVS is currently experiencing errors for all their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Apr 16, 04:36 BST
Investigating - Please be advised that the greenID Datasource provider DVS is currently experiencing errors for all their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Apr 16, 04:35 BST
Update - The recent critical outage has been downgraded to an intermittent outage as the error rates have declined.

Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses.

We appreciate your patience during this time.

Apr 10, 04:36 BST
Update - Please be advised that the greenID Datasource provider DVS is currently experiencing errors for ALL their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Apr 10, 04:06 BST
Identified - The recent critical outage has been downgraded to an intermittent outage as the error rates have declined.

Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses.

We appreciate your patience during this time.

Apr 7, 06:25 BST
Investigating - Please be advised that the greenID Datasource provider DVS is currently experiencing errors for ALL their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Apr 7, 04:34 BST
Update - The recent critical outage has been downgraded to an intermittent outage as the error rates have declined.

Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses. We appreciate your patience during this time.

Apr 1, 05:15 BST
Update - Please be advised that the greenID Datasource provider DVS is currently experiencing errors for all their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Apr 1, 03:20 BST
Update - Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses. We appreciate your patience during this time.
Mar 25, 22:07 GMT
Identified - Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses. We appreciate your patience during this time.
Mar 14, 05:25 GMT
Resolved - Document/s Affected
QLD Birth, Marriage and Change of Name Certificates

Start Date and Time
3 May 2025 — 10:00PM AEST

End Date and Time
6 June 2025 — 10:10AM AEST

May 6, 01:24 BST
Identified - Document/s Affected
QLD Birth, Marriage and Change of Name Certificates

May 5, 00:53 BST
Resolved - Document/s Affected
QLD Birth, Marriage and Change of Name Certificates

Start Date and Time
3 May 2025 — 10:00PM AEST

End Date and Time
6 June 2025 — 10:10AM AEST

May 6, 01:24 BST
Identified - Document/s Affected
QLD Birth, Marriage and Change of Name Certificates

May 5, 00:51 BST
May 5, 2025
Completed - The scheduled maintenance has been completed.
May 5, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 5, 06:00 BST
Completed - The scheduled maintenance has been completed.
May 5, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 4, 18:00 BST
Completed - The scheduled maintenance has been completed.
May 5, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 18:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 2, 09:06 BST
May 4, 2025
Completed - The scheduled maintenance has been completed.
May 4, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 4, 08:00 BST
Completed - The scheduled maintenance has been completed.
May 4, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 09:30 BST
Scheduled - Please be advised that there will be a service interruption as our third party provider, ASIC will be conducting essential maintenance during the below stated times:

Environment: Production Environment
Data sources impacted: ASIC
Impact Start Time: Saturday 3rd May 2025, 18:30 AEST
Impact End Time: Sunday 4th May 2025, 18:30 AEST

During this time the match results that are normally expected to be received may be lower due to the absence of the ASIC data source.

May 2, 07:12 BST
May 3, 2025
Completed - The scheduled maintenance has been completed.
May 3, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Australian Passport

Start Date and Time
4 May 2025 — 6:00AM AEST

End Date and Time
4 May 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 1, 03:20 BST
Completed - The scheduled maintenance has been completed.
May 3, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
4 May 2025 — 6:00AM AEST

End Date and Time
4 May 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 22, 00:32 BST
Completed - The scheduled maintenance has been completed.
May 3, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Start time: Saturday, May 03, 2025, 23:00 Sydney Australia time.
Estimated finish time: Saturday, May 04, 2025, 07:00 Sydney Australia time.
Estimated Duration: 8 hours |

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 17, 04:07 BST
Completed - The scheduled maintenance has been completed.
May 3, 21:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Centrelink (DVS)

Start Date and Time - Sunday 4 May 2025 — 12:00AM AEST

End Date and Time - Sunday 4 May 2025 — 6:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 1, 05:18 BST
Completed - The scheduled maintenance has been completed.
May 3, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Centrelink (DVS)

Start Date and Time - Sunday 4 May 2025 — 12:00AM AEST

End Date and Time - Sunday 4 May 2025 — 6:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 1, 06:11 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:31 - 13:00 BST 03/05/2025

May 3, 13:16 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 3, 12:46 BST
Completed - The scheduled maintenance has been completed.
May 3, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 3, 09:00 BST
Resolved - This incident has been resolved.
May 3, 07:18 BST
Update - We are continuing to investigate this issue.
May 3, 07:14 BST
Update - We are continuing to investigate this issue.
May 3, 05:04 BST
Investigating - Start Time - 02/05/25 22:00

Dear Customer,

Please be aware that the performance of this service is currently degraded. The support teams are working to fix the service component.

We will keep you updated on its progress. We apologise for any inconvenience caused.

May 3, 05:04 BST
May 2, 2025
Completed - The scheduled maintenance has been completed.
May 2, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 2, 09:00 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Canada Credit (0237) item check.

The incident duration was between 08:15 BST – 08:48 BST 02/05/2025

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

May 2, 09:35 BST