Retrospective Service Disruption - GBG Cloudcheck - Australian Passport

Incident Report for GBG

Resolved

Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 08/05/2026 18:24 - 08/05/2026 18:48 AEST

We have escalated this to the supplier and will continue to engage with them regarding service improvements.

To customers that have been affected by this issue, we would like to apologise.

Posted May 10, 2026 - 22:38 BST

This incident affected: GBG Cloudcheck (Australian Passport).