In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 2024 - 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 20, 2024 19:00 - Apr 21, 2024 05:00 BST
Investigating - Please be advised that the DVS data sources may experience intermittent errors or low error rates.

The GreenID technology team is working with DVS to resolve the issue.

Apr 12, 2024 - 03:00 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Under Maintenance
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Under Maintenance
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Singapore ID Primary 1 (0481) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit (0525) Operational
Australia Property (0526) Operational
Australia Telephone (0527) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan USA PROD ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate SaaS Platform Operational
Store Finder - Geocoding Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GreenID Degraded Performance
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Degraded Performance
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
Review Service Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 18, 2024 - 09:05 BST
Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 2024 - 04:59 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa

Start Date and Time
22 April 2024 — 5:00AM AEST

End Date and Time
22 April 2024 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 12, 2024 - 04:12 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
SA BDM

Start Date and Time
22 April 2024 — 7:30 PM AEST

End Date and Time
23 April 2024 — 12:30 AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 19, 2024 - 03:03 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 19, 2024 - 13:12 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
SA BDM

Start Date and Time
22 April 2024 — 10:30PM AEST

End Date and Time
23 April 2024 — 12:30AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 19, 2024 - 03:47 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa

Start Date and Time
23 April 2024 — 5:00AM AEST

End Date and Time
23 April 2024 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 12, 2024 - 04:58 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:28 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2023 - 15:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 18, 2024 - 09:06 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will observe some interruption to the listed services will occur for the below item checks.

Posted on Apr 02, 2024 - 09:21 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:51 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:10 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 02, 2024 - 11:05 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:12 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:13 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:29 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:14 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will observe some interruption to the listed services will occur for the below item checks.

Posted on Apr 02, 2024 - 09:22 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:52 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:15 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:17 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:18 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:19 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will observe some interruption to the listed services will occur for the below item checks.

Posted on Apr 02, 2024 - 09:22 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:20 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:30 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:23 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:26 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:27 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:29 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:34 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 02, 2024 - 11:05 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:35 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:37 GMT
Past Incidents
Apr 21, 2024

No incidents reported today.

Apr 20, 2024
Completed - The scheduled maintenance has been completed.
Apr 20, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 20, 08:00 BST
Apr 19, 2024
Completed - The scheduled maintenance has been completed.
Apr 19, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:00 BST
Scheduled - Please be advised that the Australian Tenancy File data source will be unavailable due to upcoming maintenance at our third party provider.

During this scheduled down time, services will be unavailable as stated below:

Environment:Production.
Data sources impacted:Australian Tenancy File
Outage Start Date and Time: Saturday 20th April 2024, at 07:00 AEST
Outage End Date and Time: Saturday 20th April 2024, at 08:00 AEST

Verification rates may be lower than the expected as a result of this disruption.

Apr 19, 01:13 BST
Completed - The scheduled maintenance has been completed.
Apr 19, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 19, 08:00 BST
Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 13:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be available and failures should not occur for the below item checks.

Apr 15, 10:08 BST
Completed - The scheduled maintenance has been completed.
Apr 18, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 13:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
18 April 2024 — 10:00PM AEST

End Date and Time
19 April 2024 — 2:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 18, 03:59 BST
Completed - The scheduled maintenance has been completed.
Apr 18, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 13:00 BST
Scheduled - Dear Customer,

Please be aware that GBG IDscan are deploying the 24.3 Release during the maintenance window schedule stated.

We anticipate no service downtime during the deployment of the release.

Please note that this schedule is subject to change.

If you have any other questions, please contact the GBG Helpdesk.

Apr 4, 11:40 BST
Completed - The scheduled maintenance has been completed.
Apr 18, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 10:00 BST
Scheduled - This notification is to inform you of maintenance work being carried out by our supplier.

Document Affected
Drivers Licence (Intermittent outage)

Start Date and Time
18 April 2024 — 7:00PM AEST

End Date and Time
18 April 2024 — 8:00PM AEST

During the dates/times specified, the service may unavailable and failures will occur for the below item checks.

Apr 18, 01:19 BST
Completed - The scheduled maintenance has been completed.
Apr 18, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 10:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Apr 4, 11:41 BST
Scheduled - Dear Customer,

Please be aware that GBG IDscan are deploying the 24.3 Release during the maintenance window schedule stated.

We anticipate no service downtime during the deployment of the release.

Please note that this schedule is subject to change.

If you have any other questions, please contact the GBG Helpdesk.

Apr 4, 11:39 BST
Completed - The scheduled maintenance has been completed.
Apr 18, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 08:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Apr 18, 08:00 BST
Completed - The scheduled maintenance has been completed.
Apr 18, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 BST
Scheduled - Dear Customer,

Please be aware that GBG IDscan are deploying the 24.3 Release during the maintenance window schedule stated.

We anticipate no service downtime during the deployment of the release.

Please note that this schedule is subject to change.

If you have any other questions, please contact the GBG Helpdesk.

Apr 4, 11:38 BST
Resolved - The greenID technology team advises that the QLD Birth, Marriage and Change of Name Certificate data sources have been restored.

Duration: Wednesday 17 April 2024 8:59AM to 11:00AM AEST

Total duration: 2h 1m

Apr 18, 00:07 BST
Apr 17, 2024
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 15:03 – 15:17 BST 17/04/2024

Apr 17, 15:32 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 17, 15:18 BST
Resolved - This incident has been resolved.
Apr 17, 06:41 BST
Investigating - The greenID technology team advises the QLD Birth, Marriage and Change of Name Certificate data sources are unexpectedly unavailable.

All data source checks may encounter an error response.

Resolution time is currently unknown. The greenID technology team is connected with the provider.

The next update will be provided when new information becomes available.

Apr 17, 01:29 BST
Resolved - The greenID technology team advises that illion had an outage affecting all their data sources which is now restored.

Duration: Wednesday 17 April 2024 10:00AM to 12:33PM AEST

Total duration: 2h 33m

We do apologise for any inconvenience.

Apr 17, 04:08 BST
Monitoring - Our data provider has advised that the service is fully operational.
The GBG Support team will monitor the status closely at this stage.

Apr 17, 03:54 BST
Identified - The greenID technology team advises that the ilion data sources are unexpectedly unavailable.

All data source checks may encounter an error response.

The greenID technology team is connected with the datasource provider.

Apr 17, 01:59 BST
Apr 16, 2024
Resolved - GBG support teams have investigated and identified a minor configuration issue related to internal alerting; we can confirm that there have been no issues in the Live environment today. The service has remained online and fully available. GBG would like to apologise for any disruption.
Apr 16, 12:49 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 16, 11:44 BST
Resolved - GBG support teams have investigated and identified a minor configuration issue related to internal alerting; we can confirm that there have been no issues in the Live environment today. The service has remained online and fully available. GBG would like to apologise for any disruption.
Apr 16, 12:48 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 16, 11:44 BST
Apr 15, 2024
Completed - The scheduled maintenance has been completed.
Apr 15, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time.

Customers may receive some intermittent errors between 20:00 - 22:00 GMT due to part of the maintenance we must undertake. We apologise for any impact to your business in the meantime.

Apr 9, 17:18 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 15:04 – 15:16 GMT 13/04/2024

Service has since been restored. Investigations by GBG have shown that this issue was caused by the supplier. We will continue to engage with them regarding service improvement.

If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Apr 15, 09:13 BST
Resolved - This incident has been resolved.

This was a short live issue that affected some transactions between: 20:50-21:15 (BST) 14-Apr-2024

Apr 15, 08:12 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 14, 21:14 BST
Resolved - This alert was triggered by GBG internal testing. There was no impact to the UK Birth Index (0133) item check.
Apologies for any confusion this alert may have caused.

Apr 15, 07:59 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 15, 05:01 BST
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 02:00 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact the GBG Helpdesk.

Apr 12, 11:26 BST
Completed - The scheduled maintenance has been completed.
Apr 15, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: Citizenship certificate and Immigration Card

Environment: Test only

Start Date and Time - 15 April 2024 — 9:00AM AEST

End Date and Time - 15 April 2024 — 12:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 12, 06:56 BST
Completed - The scheduled maintenance has been completed.
Apr 15, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 8, 09:27 BST
Apr 14, 2024
Completed - The scheduled maintenance has been completed.
Apr 14, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Dec 27, 15:59 GMT
Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
15 April 2024 — 12:00AM AEST

End Date and Time
15 April 2024 — 2:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 9, 02:37 BST
Completed - The scheduled maintenance has been completed.
Apr 14, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 10:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
SA BDM

Start Date and Time
14 April 2024 — 7:30AM AEST

End Date and Time
14 April 2024 — 12:30PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 12, 04:37 BST
Completed - The scheduled maintenance has been completed.
Apr 14, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Driver Licence

Start Date and Time
14 April 2024 — 5:00AM AEST

End Date and Time
14 April 2024 — 10:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 12, 01:42 BST
Completed - The scheduled maintenance has been completed.
Apr 14, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Drivers Licence

Start Date and Time
14th April 2024 — 5:00AM AEST

End Date and Time
14th April 2024 — 10:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 8, 01:30 BST
Completed - The scheduled maintenance has been completed.
Apr 14, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 28, 08:19 GMT
Apr 13, 2024
Completed - The scheduled maintenance has been completed.
Apr 13, 17:00 BST
Update - Dear Customer,

Please be aware that all Search and Data Extract services on ID3global have been switched back on.

Please allow a few hours for the Data Extracts to process the backlog.

Any questions, please contact the GBG Helpdesk via HelpDesk@gbgplc.com

Apr 13, 16:25 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 12:00 BST
Scheduled - Dear Customer,

Please be aware that during the Grand National Racing event on 13th April 2024, GBG will be turning off all Search and Data Extract services on ID3global.

This is to enhance the performance and stability of the of the platform throughout the duration of the event.

All other ID3global services and functions will remain available. Any questions, please contact the GBG Helpdesk via HelpDesk@gbgplc.com

Apr 8, 18:20 BST
Completed - The scheduled maintenance has been completed.
Apr 13, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

ASIC
Outage Start Date and Time: Saturday 13h April 2024, 08:00 AEST
Outage End Date and Time: Saturday 13h April 2024, 17:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 12, 00:08 BST
Apr 12, 2024

Unresolved incident: Service Disruption - GreenID DVS Datasources.

Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Australian Tenancy File
Outage Start Date and Time: Friday 12th April 2024, at 07:00 AEST
Outage End Date and Time: Friday 12th April 2024, at 08:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 10, 00:20 BST
Resolved - The GBG greenID team advises that the AU Tenancy File data source has been restored.

Duration: Wednesday 10 April 2024 2:39PM to 6:00PM AEST

Total duration: 3h 21m

Apr 11, 00:32 BST
Investigating - The greenID technology team advises the AU Tenancy File data source is unexpectedly unavailable.


All data source checks may encounter an error response.


Resolution time is currently unknown. The greenID technology team is connected with the provider.


The next update will be provided when new information becomes available.

Apr 10, 06:28 BST
Apr 10, 2024
Completed - The scheduled maintenance has been completed.
Apr 10, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
QLD BDM

Start Date and Time
10 April 2024 — 6:00PM AEST

End Date and Time
11 April 2024 — 12:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 10, 01:53 BST
Completed - The scheduled maintenance has been completed.
Apr 10, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 05:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: Citizenship certificate and Immigration Card

Environment: Test only

Outage Start Date and Time: Wednesday 10th April 2024 14:00 AEDT

Outage End Date and Time: Wednesday 10th April 2024 16:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 9, 06:39 BST
Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 11:48 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service.

ProID customers are receiving invalid certificate errors for gbg.credas.co.uk impacting their ability to make successful ProID transactions - we are working to resolve this as quickly as possible.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Apr 9, 10:19 BST
Resolved - This incident has been resolved.
Apr 9, 08:26 BST
Update - We are continuing to work on a fix for this issue.
Apr 8, 15:32 BST
Identified - Dear Customer,

GBG are aware of the Data Extracts issue on ID3global. Our Support teams have identified a way to alleviate this issue which requires testing.

We will keep you updated on the progress of the deployment.

If you have any questions, please contact the GBG Helpdesk.

We apologies for any inconvenience this may cause.

Apr 8, 12:22 BST
Resolved - This incident has been resolved.
Start Date and Time : 9 April 2024 — 10:53AM AEST
End Date and Time : 9 April 2024 — 2:56PM AEST

Apr 9, 06:17 BST
Investigating - NSW Birth, marriage and change of name certificates are currently unavailable.

Transactions with NSW Birth, marriage and change of name certificates datasources may return errors.

Resolution time is currently unknown.

The greenID technology team are working with DVS to determine the issue.

Apr 9, 02:03 BST
Completed - The scheduled maintenance has been completed.
Apr 9, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our developers.

This maintenance work relates to the recent issues with the Data Extract functionality within the ID3global/URU admin portals.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 8, 12:09 BST
Apr 8, 2024
Resolved - Environment
• Production

Document/s Affected
• NSW BDM

Start Date and Time
• 9 April 2024 — 8:28AM AEST

End Date and Time
• 9 April 2024 — 10:30AM AEST

Apr 8, 23:58 BST
Postmortem - Read details
Apr 12, 11:28 BST
Resolved - GBG support teams confirm that service has since been restored and would like to apologise for any inconvenience caused whilst we work to resolve this.

The incident duration was between 08:30 – 16:51 BST DATE 08/04/2024

Apr 8, 17:23 BST
Update - We are continuing to work on a fix for this issue.
Apr 8, 16:31 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service.

Loqate (Matchcode 360) Email Validation customers may receive an error message and/or failed email validation transactions - we are working with our supplier to resolve this as quickly as possible. Further updates to follow

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Apr 8, 14:10 BST
Resolved - Some ID3global/URU customers may have received an error message when attempting to login or connect to the service during this time. Service has since been restored and GBG support teams are continuing to investigate.

The incident duration was between 14:19 - 14:28 BST DATE 08.04.24

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Apr 8, 15:06 BST
Resolved - Please be advised that we experienced some service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident durations were between 07:42 – 07:48 BST 06/04/2024 and 05:44 – 05:48 BST 08/04/2024

Service has since been restored. Investigations by GBG have shown that this issue was caused by the supplier. We will continue to engage with them regarding service improvement.

If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Apr 8, 10:13 BST
Apr 7, 2024
Completed - The scheduled maintenance has been completed.
Apr 7, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Dec 27, 15:59 GMT
Completed - The scheduled maintenance has been completed.
Apr 7, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 20:00 BST
Update - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Drivers Licence

Start Date and Time
7 April 2024 — 5:00AM AEST

End Date and Time
7 April 2024 — 10:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 3, 03:44 BST
Update - We will be undergoing scheduled maintenance during this time.
Mar 22, 04:44 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Drivers Licence

Start Date and Time
7 April 2024 — 5:00AM AEST

End Date and Time
7 April 2024 — 10:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 6, 18:00 BST