In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 2024 - 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine scheduled maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 22, 2024 00:00-07:00 BST
Update - We are continuing to work on a fix for this issue.
Jun 21, 2024 - 16:15 BST
Update - We are continuing to work on a fix for this issue.
Jun 20, 2024 - 15:15 BST
Update - We are continuing to work on a fix for this issue.
Jun 20, 2024 - 12:37 BST
Identified - We are currently experiencing an intermittent issue that may be preventing customers from reviewing some journey details.

This is not affecting all journey results or performing ID check.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this resolved.

Jun 20, 2024 - 12:09 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 2024 - 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
QLD BDM

Start Date and Time
22 June 2024 — 12:00AM AEST

End Date and Time
24 June 2024 — 9:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 21, 2024 15:00 - Jun 24, 2024 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 2024 - 15:00 BST
Update - Please be advised that a scheduled outage will impact the Australian Death Check (ADC) service. System upgrades will be performed on the Registry of Births, Deaths, and Marriages production environment, affecting all ADC services from Saturday, June 22nd, to Sunday, June 23rd, 2024. The Australian Death Check service will not be available during this time.

Access to the ADC service is expected to resume by 9:00 AM on Monday, June 24th.

Jun 21, 2024 15:00 - Jun 24, 2024 00:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 21, 2024 15:00 - Jun 24, 2024 00:00 BST
Scheduled - Please be advised that a scheduled outage will impact the Australian Death Check (ADC) service. System upgrades will be performed on the Registry of Births, Deaths, and Marriages production environment, affecting all ADC services from Saturday, June 22nd, to Sunday, June 23rd, 2024. The Australian Death Check service will not be available during this time.

Access to the ADC service is expected to resume by 9:00 AM on Monday, June 24th.

Jun 21, 2024 15:00 - Jun 24, 2024 00:00 BST
Identified - Please be advised that the Adverse Media service in Compliance Platform is unexpectedly unavailable.

Resolution time is currently unknown. We are urgently working to resolve the issue.

The next update will be provided when new information becomes available

Jun 18, 2024 - 02:19 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Under Maintenance
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Under Maintenance
UK Credit Bureau (Advanced) (0395) Under Maintenance
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Singapore ID Primary 1 (0481) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit (0525) Operational
Australia Property (0526) Operational
Australia Telephone (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Degraded Performance
Hosted Platform (UK PROD) Degraded Performance
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan USA PROD ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate SaaS Platform Operational
Store Finder - Geocoding Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GreenID Under Maintenance
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Under Maintenance
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Under Maintenance
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
Review Service Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance APAC Partial Outage
Compliance platform Partial Outage
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of maintenance work being carried out by our supplier.

Document - Centrelink

Start Date and Time
23 June 2024 — 12:00AM AEST

End Date and Time
23 June 2024 — 3:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 20, 2024 - 04:33 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink

Start Date and Time
23 June 2024 — 12:00AM AEST

End Date and Time
23 June 2024 — 3:00AM AEST



During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 21, 2024 - 01:48 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine scheduled maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 20, 2024 - 15:02 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by the data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 31, 2024 - 08:40 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 20, 2024 - 11:59 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 20, 2024 - 12:04 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:19 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC * Visa

Start Date and Time - 24 June 2024 — 5:00AM AEST

End Date and Time - 24 June 2024 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks

Posted on Jun 17, 2024 - 04:58 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will observe some interruption to the listed services will occur for the below item checks.

Posted on Apr 02, 2024 - 09:22 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: SA Birth, Marriage and Change of Name Certificates

Start Date and Time: 24 June 2024 — 7:30PM AEST

End Date and Time" 25 June 2024 — 12:30AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 21, 2024 - 02:03 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC * Visa

Impact Start Date and Time: Tuesday 25th June 2024 05:00 AEST

Impact End Date and Time: Tuesday 25th June 2024 08:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks

Posted on Jun 19, 2024 - 07:20 BST
This notification is for NZ Business Verification customer to inform you of planned maintenance work being carried out by our supplier.

Retrieval of data for some business types through the NZBN will be unavailable from 4:00pm (NZST) Tuesday 25 June 2024 due to essential maintenance on the Business Registers. Service will be restored once maintenance is successfully completed which is expected to be before 9:00am (NZST) the following morning, Wednesday 26 June 2024.

Posted on Jun 19, 2024 - 01:26 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC * Visa

Start Date and Time - 30 June 2024 — 10:00PM AEST

End Date and Time - 1 July 2024 — 2:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 17, 2024 - 01:15 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:20 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services
ACI Secure eCommerce: ReD Shield

Start Date/Time
July 1, 2024 06:00 PM Central Daylight Time

End Date/Time
July 2, 2024 12:00 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 11, 2024 - 00:31 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:30 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:23 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 21, 2024 - 15:11 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:26 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:27 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:29 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:34 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 02, 2024 - 11:05 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:35 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:37 GMT
Past Incidents
Jun 22, 2024

Unresolved incident: Notification of Planned Supplier Maintenance - ID3global UK Credit Bureau (Basic) (0394) & Credit Bureau (Advanced) (0395).

Jun 21, 2024
Completed - The scheduled maintenance has been completed.
Jun 21, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 15:01 BST
Scheduled - This notification is to inform you of maintenance work being carried out by our supplier.

Document - Centrelink

Start Date and Time
22 June 2024 — 12:00AM AEST

End Date and Time
22 June 2024 — 2:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 20, 04:30 BST
Completed - The scheduled maintenance has been completed.
Jun 21, 15:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 10:00 BST
Scheduled - Please be advised that there will be a service interruption as our third party provider, ASIC will be conducting essential maintenance during the below stated times:

Start Date and Time
21 June 2024 — 7:00PM AEST

End Date and Time
21 June 2024 — 11:59PM AEST

Jun 19, 07:33 BST
Completed - The scheduled maintenance has been completed.
Jun 21, 15:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 10:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Services Impacted: ASIC
Impact Start Time: Friday 21st June 2024, 19:00 AEST
Impact End Time Friday 21st June 2024, 23:59 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 21, 00:31 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:15 – 14:33 BST 21/06/24

Jun 21, 14:46 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 21, 13:55 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 12:15 – 14:33 BST 21/06/24

To customers that have been affected by this issue, we would again like to apologise.

Jun 21, 14:45 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 14:30 BST
Jun 21, 13:46 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 12:10 – 12:17 BST DATE 21-Jun-24

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Jun 21, 12:37 BST
Completed - The scheduled maintenance has been completed.
Jun 21, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 21, 08:00 BST
Jun 20, 2024
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Argentina Identity (0391) item check.

The incident duration was between 17:36 - 17:51 BST 20/06/24

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Jun 20, 18:50 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from logging in to ProID.

The incident duration was between 08.00 – 09.20 BST approx. 20-Jun-2024

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or helpdesk@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Jun 20, 10:21 BST
Completed - The scheduled maintenance has been completed.
Jun 20, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 20, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jun 20, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 02:00 BST
Scheduled - Please be advised that the NZ DIA data source will undergo scheduled maintenance.

Start time: 20th Jun 11 AM AEST
End time: 20th June 2 PM AEST

The NZ DIA checks in greenID will be intermittently unavailable during this time.

Jun 18, 02:08 BST
Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 19, 08:00 BST
Resolved - Please be advised the incident is now resolved
Jun 19, 03:14 BST
Investigating - We are currently experiencing an intermittent service disruption that may be preventing you from using our ID3Global service. Customers may be experiencing timeout or technical difficulties errors. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 19, 02:49 BST
Resolved - Issue resolved.
Document/s Affected: NSW Birth, marriage and change of name certificates
Start Date and Time - 18 June 2024 — 5:51PM AEST
End Date and Time - 19 June 2024 — 8:45AM AEST

Jun 19, 00:23 BST
Investigating - NSW Birth, marriage and change of name certificates are currently unavailable.

Start Date and Time: 18 June 2024 — 5:51PM AEST

Transaction with NSW Birth, marriage and change of name certificates datasources may return errors.

Resolution time is currently unknown.

Jun 19, 00:15 BST
Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 18, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jun 18, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield
Start Date/Time: June 18, 2024 06:00 PM Central Daylight Time
End Date/Time: June 19, 2024 12:00 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 6, 03:31 BST
Completed - The scheduled maintenance has been completed.
Jun 18, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield
Start Date/Time: June 17, 2024 06:00 PM Central Daylight Time
End Date/Time: June 18, 2024 12:00 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 6, 03:35 BST
Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 05:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 17, 05:00 BST
Resolved - Document/s Affected: NSW Birth, marriage and change of name certificates

Start Date and Time: 15 June 2024 — 7:59PM AEST

End Date and Time: 17 June 2024 — 4:05PM AEST

Jun 17, 07:16 BST
Investigating - NSW Birth, marriage and change of name certificates are currently unavailable.

Start Date and Time: 15 June 2024 — 7:59PM AEST

Transaction with NSW Birth, marriage and change of name certificates datasources may return errors.

Resolution time is currently unknown.

Jun 17, 01:02 BST
Resolved - Document/s Affected: Passport

Start Date and Time: 17 June 2024 — 12:00AM AEST

End Date and Time: 17 June 2024 — 2:00AM AEST

Jun 17, 00:43 BST
Resolved - Environment
• Production

Document/s Affected
• NT BDM

Start Date and Time
• 15 June 2024 — 8:00PM AEST

End Date and Time
• 15 June 2024 — 10:04PM AEST

Jun 17, 00:27 BST
Completed - The scheduled maintenance has been completed.
Jun 17, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine scheduled maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 12, 15:55 BST
Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 5, 17:18 GMT
Completed - The scheduled maintenance has been completed.
Jun 16, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
17 June 2024 — 12:00AM AEST

End Date and Time
17 June 2024 — 2:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 14, 03:28 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 10:00 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact the GBG Helpdesk.

Jun 14, 14:32 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 03:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 22:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
SA BDM

Start Date and Time
16 June 2024 — 7:30AM AEST

End Date and Time
16 June 2024 — 12:30PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 14, 06:40 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 22:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
16 June 2024 — 7:00AM AEST

End Date and Time
16 June 2024 — 12:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 14, 02:43 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 01:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine work by the data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 13, 14:51 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine work by the data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 13, 14:39 BST
Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Centrelink
Start Date and Time - 16 June 2024 — 12:00AM AEST
End Date and Time - 16 June 2024 — 6:00AM AEST



During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 13, 06:55 BST
Completed - The scheduled maintenance has been completed.
Jun 15, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 13:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink

Start Date and Time
16 June 2024 — 12:00AM AEST

End Date and Time
16 June 2024 — 6:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 14, 01:18 BST
Completed - The scheduled maintenance has been completed.
Jun 15, 17:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 14:59 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine platform maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 3, 08:29 BST
Completed - The scheduled maintenance has been completed.
Jun 15, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 15, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jun 15, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 09:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time - 14 June 2024 — 6:00PM AEST

End Date and Time - 15 June 2024 — 6:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 6, 03:21 BST
Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Date and Time: Friday 14th June 2024, 20:00 AEST
End Date and Time: Saturday 15th June 2024, 23:29 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 6, 00:12 BST
Resolved - This incident has been resolved.
Jun 14, 09:39 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our FDE Chat service.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Jun 14, 08:38 BST
Completed - The scheduled maintenance has been completed.
Jun 14, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 14, 08:00 BST
Resolved - We’re pleased to inform you that the NZ Drivers Licence datasource has been restored.
The incident duration was between 14/06/2024 Approx. 12:00AM AEST – 14/06/2024 Approx. 02:38PM AEST
Thank you for your patience whilst we restored service.

Jun 14, 07:14 BST
Monitoring - A fix has been implemented and we are currently monitoring the results.
Jun 14, 05:56 BST
Investigating - The NZ Drivers Licence datasource is unexpectedly unavailable.

Transactions with the NZ Drivers Licence datasource may produce errors.

Resolution time is currently unknown and the next update will be provided when new information becomes available.

Jun 14, 03:20 BST
Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 13:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

The enhancement includes the addition of a new identity verification data source which will be made available on 14 June 2024. Activation of this data source will occur during a maintenance window starting from 13 June 2024 22:00 AEST to 14 June 2024 04:00 AEST.
We expect intermittent availability of the item checks listed below during 00:00 - 00:30, we apologise for any inconvenience this may cause.

Jun 12, 15:45 BST
Completed - The scheduled maintenance has been completed.
Jun 13, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA Birth, Marriage and Change of Name Certificates

Start Date and Time - 13 June 2024 — 7:00PM AEST

End Date and Time - 13 June 2024 — 9:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 13, 00:43 BST
Completed - The scheduled maintenance has been completed.
Jun 13, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 13, 08:00 BST
Resolved - Please be advised that the Dow Jones data update was successful last night and our data is now up to date.
Jun 13, 01:40 BST
Investigating - Please be advised that an issue with the update of the Dow Jones Watchlist data overnight (12 June). This results in the current data being 1 day out of date.

A fix has been put in place that will allow the next update scheduled tonight to correctly update the Watchlist.

The next update will be provided once we have confirmed the update was successful.

Jun 12, 07:09 BST
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 08:30 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance on US servers. All Loqate services will continue to remain up and operational as normal with no action needed by customers, however Americas-based customers may experience some minor disruption during this time.
Jun 10, 16:15 BST
Completed - The scheduled maintenance has been completed.
Jun 12, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 08:31 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 12, 08:00 BST
Jun 11, 2024
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:27 BST 10/06/2024 – 17:24 BST 11/06/2024

Jun 11, 17:39 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 11, 14:19 BST
Completed - The scheduled maintenance has been completed.
Jun 11, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 11, 08:00 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use Loqate services as normal.

To customers that have been affected by this issue, we would again like to apologise.

Jun 11, 00:39 BST
Identified - Initial investigations have determined that a 3rd party supplier issue has cause the phone validation for some Australian numbers not returning expected results.

We’re working with our 3rd party supplier to restore service as soon as possible.

We will update you as soon as the issue is resolved. Thank you for your patience whilst we restore our service back to our usual level.

Jun 6, 06:36 BST
Jun 10, 2024
Resolved - Environment: Production Environment

Channel(s): All Channels

Data sources impacted: NZ Drivers licence (GreenID)
· Impact Started Time: Tuesday 11th June 2022, at 04:42 AEST
(Tuesday 11th June 2022, at 02:42 NZST)
· Impact Ended Time: Tuesday 11th June 2022, at 07:50 AEST
Tuesday 11th June 2022, at 05:50 NZST)

Jun 10, 10:30 BST
Completed - The scheduled maintenance has been completed.
Jun 10, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 05:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 10, 05:00 BST
Completed - The scheduled maintenance has been completed.
Jun 10, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine scheduled maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 6, 15:16 BST
Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 5, 17:17 GMT
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

The incident duration was between 09:13 – 11:43 BST DATE 09/06/2024

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Jun 9, 12:16 BST
Completed - The scheduled maintenance has been completed.
Jun 9, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ReD Shield

Start Date/Time: June 8, 2024 06:00 PM Central Daylight Time
End Date/Time: June 8, 2024 10:00 PM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 29, 00:21 BST
Completed - The scheduled maintenance has been completed.
Jun 9, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 24, 11:27 BST
Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 21:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink

Start Date and Time
9 June 2024 — 12:00AM AEST

End Date and Time
9 June 2024 — 6:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 7, 02:01 BST
Completed - The scheduled maintenance has been completed.
Jun 8, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Centrelink
Start Date and Time: 9 June 2024 — 12:00AM AEST
End Date and Time: 9 June 2024 — 6:00AM AEST

Jun 6, 02:59 BST
Completed - The scheduled maintenance has been completed.
Jun 8, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 8, 08:00 BST