All Systems Operational
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Affordability Indicators (0393) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Consented (0270) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
Egypt Identity (0381) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Qatar Identity (0382) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDCS) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Australian Electoral Roll - NON AML Operational
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
Loqate Operational
Capture Operational
Verify Operational
GBG Identity Solution Operational
Identity Solution Platform Operational
Verify Person Operational
Verify Document Image Operational
Face Match Operational
Liveness Operational
Global Address Operational
UK Age Range (0183) Operational
CIFAS Fraud Check (0353) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited and Historical Electoral Roll (0101) Operational
UK Enhanced Driving Licence (0212) Operational
UK Land Telephone Append (0106) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
Australia Credit (0298) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Electoral Roll (0300) Operational
Australia Telephone (0301) Operational
Australia Property (0302) Operational
Australia DVS Passport Item Check (0303) Operational
Australia DVS Medicare Item Check (0304) Operational
Australia DVS Driving Licence Item Check (0305) Operational
Australia Marketing (0357) Operational
Austria Financial Data (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone Check (0329) Operational
China National ID (0361) Operational
Czech Republic Population Check (0348) Operational
Finland Population Check (0351) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone Check (0330) Operational
Germany Consumer (0201) Operational
Germany Mobile (0204) Operational
Germany Landline (0203) Operational
Germany Postal (0202) Operational
Germany Financial (0251) Operational
Germany Schufa ID Premium (0228) Operational
Ireland Address (0206) Operational
Ireland Electoral Roll (0205) Operational
Luxembourg Landline (0263) Operational
Netherlands (0254) Operational
Netherlands Population Check (0358) Operational
Norway Population (0216) Operational
Norway Population (0220) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Landline (0224) Operational
Norway Mobile (0225) Operational
Norway Mobile (0219) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Landline (0218) Operational
Norway Landline DOB (0222) Operational
Poland Population (0334) Operational
Romania Population Check (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Switzerland Financial Data (0253) Operational
Advanced Credit Header (0363) Operational
Enhanced PEP Intelligence (0209) Operational
Enhanced Sanctions and Enforcements (0208) Operational
International Passport (0118) Operational
Mobile Phone Validation (All Countries) (0187) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
CAFS Operational
Group-IB Secure Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
IDscan PROD UK Hosted (Webservice) Sep 24, 06:00-07:00 BST
Dear Customer,

Please be aware that the IDscan UK Hosted Production Platform will undergo maintenance activities on the 24th of September 2020 at 06:00-07:00 BST. We anticipate less than 5 minutes interruption to the services during this time.

This event is subject to change and we will inform you of any updates to dates and times.

If you have any queries, please do not hesitate to contact the GBG Helpdesk by emailing helpdesk@gbgplc.com.
Posted on Sep 18, 15:38 BST
Dear Customer,

Please be aware that the IDscan Australia Hosted Production Platform will undergo maintenance activities on the 24th of September 2020 at 14:00-15:00 BST. We anticipate less than 5 minutes interruption to the services during this time.

This event is subject to change and we will inform you of any updates to dates and times.

If you have any queries, please do not hesitate to contact the GBG Helpdesk by emailing helpdesk@gbgplc.com.
Posted on Sep 18, 15:40 BST
Dear customers,

Due to our Service provider performing the next set of key upgrades and whilst we expect no interruption, we want to mitigate any chance of this. Therefore we need to failover to our other site on Thursday 24th of September at 6pm.

You may experience up to a 5 minute interruption during this time.

We apologise for the inconvenience caused.
Posted on Sep 2, 16:49 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 21, 16:04 BST
Dear Valued Customer,

The greenID technology team advises that our third party supplier will perform maintenance impacting their datasource(s), Sunday 27th September 2020 from 12:00 am to 03:00 am AEST

During this scheduled down time, services will be unavailable
Posted on Sep 18, 00:19 BST
Past Incidents
Sep 23, 2020

No incidents reported today.

Sep 22, 2020
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the ID3 Netherlands Identity (0254) item check.

The incident duration was between 09:40 – 10:46 BST 22/09/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 22, 11:08 BST
Sep 21, 2020
Completed - The scheduled maintenance has been completed.
Sep 21, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Tuesday 22 September 2020
Time
• 5:00am to 8:00am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 10, 03:41 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 15:30 – 16:04 BST 21/09/2020
Sep 21, 17:38 BST
Update - We are continuing to work on a fix for this issue.
Sep 21, 15:58 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 21, 15:49 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 13/09/2020 Approx. 12:36 BST - 21/09/2020 Approx. 09:20 BST
Sep 21, 09:40 BST
Update - We are working with our service provider to resolve the issue. We apologise for any disruption you may have experienced.
Sep 19, 12:00 BST
Update - Discussions are still ongoing with the supplier to find a resolution to this service issue. We apologise for any disruption you may have experienced.
Sep 18, 12:01 BST
Update - There has been a network issue identified between our service and the suppliers. We are working with the supplier to resolve this. The service remains intermittent whilst we continue to work on this.
Sep 17, 13:02 BST
Update - We are still in discussions with the supplier regarding a resolution. We apologise for any service disruption you may have experienced.
Sep 17, 09:26 BST
Update - We are continuing to work on a fix for this issue.
Sep 16, 12:59 BST
Update - Unfortunately we are still experiencing a service disruption that may be preventing you from processing transactions for Hong Kong. We’re in contact with our supplier and working hard to get this up and running.
Sep 16, 09:20 BST
Identified - Unfortunately, the service issue is ongoing. We apologise that this issue is taking longer to resolve than we would like.
Sep 14, 18:00 BST
Update - We are continuing to investigate this issue.
Sep 14, 15:16 BST
Update - We are continuing to investigate this issue.
Sep 14, 12:00 BST
Update - We are continuing to investigate this issue.
Sep 14, 09:00 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 14, 03:48 BST
Resolved - This incident has been resolved.
Sep 21, 07:37 BST
Investigating - Dear Valued Customer,

The greenID technology team advises on behalf of our partner, DVS that NSW birth, marriage and change of name certificates checks are currently unavailable unexpectedly.

Resolution time is currently unknown. The greenID technology team await further advice from DVS.

The next update will be provided when new information becomes available.
Sep 21, 03:07 BST
Sep 20, 2020
Completed - The scheduled maintenance has been completed.
Sep 20, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Monday 21 September 2020
Time
• 5:00am to 8:00am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 10, 03:06 BST
Completed - The scheduled maintenance has been completed.
Sep 20, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Immigration documents
Date: Sunday 20 September 2020
Time: 9:00am to 5:00pm AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 14, 05:29 BST
Completed - The scheduled maintenance has been completed.
Sep 20, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• SA Birth, marriage and change of name certificates
Date
• Sunday 20 September 2020
Time
• 7:30am to 10:30am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 18, 03:26 BST
Completed - The scheduled maintenance has been completed.
Sep 20, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Driver Licence
Date: Sunday 20 September 2020
Time: 6:00am to 9:00am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 10, 02:58 BST
Sep 19, 2020
Sep 18, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• TAS birth, marriage and change of name certificates
Date
• Friday 18 September 2020
Time
• 5:00pm to 8:30pm AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 10, 06:17 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 16:44 BST 17/09/2020 – 04:35 BST 18/09/2020
Sep 18, 09:52 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 17, 18:20 BST
Sep 17, 2020
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

Incident duration 19.31 - 20.35 BST 17/09/20

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 17, 20:55 BST
Identified - Initial investigations have determined that we are experiencing service issues with our Credit Header supplier

Users may be experiencing system errors against the 0154/0155 UK Credit Header advanced features only.

We will update you at 21.30 or as soon as the issue is resolved.
Sep 17, 20:35 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at 20.30 BST 17/09
Sep 17, 20:04 BST
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or helpdesk@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 17, 20:53 BST
Identified - Initial investigations have determined that we are experiencing service issues with our Credit Header supplier

Users may be experiencing system errors against the 0154/0155 UK Credit Header advanced features only.

We will update you at 21.30 or as soon as the issue is resolved.
Sep 17, 20:37 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause.
Sep 17, 20:18 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 19.31– 19.40 BST 17/09/20

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or helpdesk@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Sep 17, 20:10 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 19.31 – 19.40 BST 17/09/20

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Sep 17, 20:01 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 18.55 – 19.31 BST 17/09/20

To customers that have been affected by this issue, we would again like to apologise. If you need to speak to us regarding this issue, please contact the helpdesk on *0844 888 1136/01244 657321 helpdesk@gbgplc.com
Sep 17, 19:42 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority.
Sep 17, 19:22 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 18.55 – 19.31 BST 17/09/20

To customers that have been affected by this issue, we would again like to apologise. If you need to speak to us regarding this issue, please contact the helpdesk on 0844 888 1136 or ID3globalhelp@gbgplc.com
Sep 17, 19:41 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 19.45 BST
Sep 17, 19:13 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:55 – 21:59 BST 16/09/20
Sep 17, 08:13 BST
Update - Unfortunately we are still experiencing a service disruption with our Malaysia service. We are continuing to work on a fix for this issue.
Sep 16, 15:30 BST
Update - We are continuing to work on a fix for this issue.
Sep 16, 11:30 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 16, 08:30 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the 0228 - Germany Schufa

The incident duration was between 21:33 till 21:58 BST 16/09/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 17, 05:16 BST
Sep 16, 2020
Resolved - GBG are pleased to advise that a fix has been deployed and service has been restored.

Resolved: 15:40
Sep 16, 15:56 BST
Update - GBG Support teams are continuing to work on resolving the incident. Further updates to follow.
Sep 16, 09:15 BST
Identified - Some Verify Person transactions are producing errors and not completing successfully. GBG support teams are currently investigating to resolve.
Sep 15, 17:39 BST
Resolved - This incident has been resolved.
Sep 16, 02:31 BST
Update - Dear Valued Customer,

We are currently experiencing intermittent errors for ASIC Datasource that may be preventing you from using our service.

The next update will be provided when new information becomes available.
Sep 16, 01:05 BST
Investigating - Dear Valued Customer,

We are currently experiencing intermittent errors for ASIC Datasource that may be preventing you from using our service.

The next update will be provided when new information becomes available.
Sep 15, 04:12 BST
Sep 15, 2020
Sep 14, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 20:40 – 07:07 BST 11/09/2020 - 14/09/2020
Sep 14, 08:27 BST
Update - Thank you for your continued patience whilst we work with our supplier to restore service.
Sep 13, 14:49 BST
Update - Unfortunately, the service issue is ongoing, We are continuing to work on a fix for this issue.
Sep 13, 12:06 BST
Update - Unfortunately we are still experiencing a service disruption that may be preventing you from processing transactions for France Population (0331). Thank you for your patience whilst we work with our supplier to restore service.
Sep 13, 09:06 BST
Update - We are continuing to work on a fix for this issue.
Sep 12, 17:31 BST
Update - We are continuing to work on a fix for this issue.
Sep 12, 14:29 BST
Update - We are continuing to work on a fix for this issue.
Sep 12, 11:29 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 12, 08:16 BST
Completed - The scheduled maintenance has been completed.
Sep 14, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out.

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 1, 12:40 BST
Sep 13, 2020
Completed - The scheduled maintenance has been completed.
Sep 13, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 21:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• TAS Birth, marriage and change of name certificates
Date
• Monday 14 September 2020
Time
• 6:30am to 7:30am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 11, 07:24 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12.54 - 16.26 BST
Sep 13, 16:55 BST
Update - We are continuing to work on a fix for this issue.
Sep 13, 15:07 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 13, 13:34 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12.54 - 16.26 BST
Sep 13, 16:53 BST
Update - We are continuing to work on a fix for this issue.
Sep 13, 15:10 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 13, 13:32 BST
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

Incident duration 12.54 - 16.26

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or helpdesk@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 13, 16:51 BST
Update - Unfortunately, the service issue is ongoing.

We will update you at 17.00 or as soon as the issue is resolved.

Thank you for your continued patience whilst we work with our supplier to restore service.
Sep 13, 16:02 BST
Update - Unfortunately, the service issue is ongoing. We continue to treat this matter as a priority and our technical team are working with our Credit Header supplier to restore service.

We apologise that this issue is taking longer to resolve than we would like.

We will update you at 16.00 or as soon as the issue is resolved. Thank you for your continued patience.
Sep 13, 15:04 BST
Identified - Initial investigations have determined that we are experiencing service issues with our Credit Header supplier

Users may be experiencing system errors against the 0154/0155 UK Credit Header advanced features only.

We will update you at 15.00 or as soon as the issue is resolved.
Sep 13, 14:05 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause.
Sep 13, 13:48 BST
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

Incident duration 12.54 - 16.26 BST

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 13, 16:48 BST
Update - Unfortunately, the service issue is ongoing.

We will update you at 17.00 or as soon as the issue is resolved.

Thank you for your continued patience whilst we work with our supplier to restore service.
Sep 13, 16:05 BST
Update - Unfortunately, the service issue is ongoing. We continue to treat this matter as a priority and our technical team are working with our Credit Header supplier to restore service.

We apologise that this issue is taking longer to resolve than we would like.

We will update you at 16.00 or as soon as the issue is resolved. Thank you for your continued patience.
Sep 13, 15:02 BST
Identified - Initial investigations have determined that we are experiencing service issues with our Credit Header supplier

Users may be experiencing system errors against the 0154/0155 UK Credit Header advanced features only.

We will update you at 15.00 or as soon as the issue is resolved.
Sep 13, 14:03 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at 14.00
Sep 13, 13:27 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 12.54 – 13.10 BST 13/09/20

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Sep 13, 13:44 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 12.54 – 13.10 BST

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Sep 13, 13:24 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against our Denmark item checks

The incident duration was between 21.39 – 23.18 BST 12/09/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 13, 08:59 BST
Completed - The scheduled maintenance has been completed.
Sep 13, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier..

During the dates/times specified, the service may be unavailable and failures may occur for the below item checks. Actual disruption is only expected to last a few seconds.
Sep 11, 11:22 BST
Completed - The scheduled maintenance has been completed.
Sep 13, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Passport
Date
• Sunday 13 September 2020
Time
• 6:00am to 9:30am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 11, 07:05 BST
Sep 12, 2020
Completed - The scheduled maintenance has been completed.
Sep 12, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 12:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 11, 08:50 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: NZ DIA Production

Date/Time from: 13th September Sunday 1am NZT (12th September Saturday 11pm AEST)
Date/Time to: 13th September Sunday to 9am NZT (13th September Saturday 7am AEST)


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 4, 03:26 BST
Resolved - This incident has been resolved.
Sep 12, 17:21 BST
Update - Unfortunately, the service issue is ongoing and we’re sorry for the delay this is causing in returning your data files. 

We apologise that this issue is taking longer to resolve than we would like and will update you at 09.00 BST 12/09 or as soon as the issue is resolved. Thank you for your continued patience.
Sep 11, 17:03 BST
Update - Our platform team are currently working on a fix to this issue.
Sep 11, 15:26 BST
Update - Unfortunately we are still experiencing a service disruption that may be preventing you from using our service. Thank you for your patience whilst we work to restore service.
Sep 11, 14:19 BST
Update - We are continuing to work on a fix at this time.
Sep 11, 13:00 BST
Update - We are continuing to work on a fix for this issue.
Sep 11, 12:05 BST
Update - This issue is continuing to be investigated by our platform team and we will provide further updates as soon as they are available.
Sep 11, 12:00 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 11, 10:54 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 15:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is a security update by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 11, 18:05 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09:04 – 10:01 BST 12/09/2020
Sep 12, 10:48 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 12, 09:41 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 28, 15:16 BST
Sep 11, 2020
Completed - The scheduled maintenance has been completed.
Sep 11, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• TAS birth, marriage and change of name certificates
Date
• Friday 11 September 2020
Time
• 5:00pm to 8:30pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 3, 06:30 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:55 BST – 23:44 BST 10/09/2020
Sep 11, 09:14 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 10, 17:28 BST
Sep 10, 2020
Completed - The scheduled maintenance has been completed.
Sep 10, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 07:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is critical supplier maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 8, 08:53 BST
Completed - The scheduled maintenance has been completed.
Sep 10, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 07:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: NZ DIA Production

Date/Time from: 10th September Thursday 6pm NZT (10th September Thursday 4pm AEST)
Date/Time to: 11th September Friday 12am NZT (10th September Thursday 10pm AEST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 4, 03:19 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:13 – 10:55 BST 10/09/2020
Sep 10, 11:11 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 10, 10:48 BST
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 10, 08:02 BST
Identified - Initial investigations have determined that we are experiencing service issues with our Credit Header supplier

Users may be experiencing system errors against the 0154/0155 UK Credit Header advanced features only.

We will update you at *Time/Date (+1hr)* or as soon asthe issue is resolved.
Sep 10, 07:05 BST
Update - We are continuing to investigate this issue.
Sep 10, 06:33 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at Date/Time
Sep 10, 05:57 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between Approx. 05:44 - 05:50 BST 10/09/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Sep 10, 06:43 BST
Sep 9, 2020

No incidents reported.