In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is a disaster recovery test by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Under Maintenance
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Affordability Indicators (0393) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Consented (0270) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
Egypt Identity (0381) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Under Maintenance
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Qatar Identity (0382) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDCS) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Australian Electoral Roll - NON AML Operational
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
Loqate Operational
Capture Operational
Verify Operational
CAFS Operational
Group-IB Secure Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
QLD birth, marriage and change of name certificates
Outage Start Date and Time: Monday, 26th October 2020 at 04:30 AEDT
Outage End Date and Time: Monday, 26th October 2020 at 05:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 22, 07:11 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Monday 26 October 2020
Time
• 5:00am to 8:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 9, 07:13 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Tuesday 27 October 2020
Time
• 5:00am to 8:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 9, 07:16 BST
This notification is to inform you of planned maintenance work being carried out on our Loqate Verify platform.

We are performing non-functional updates on the Verify infrastructure for the following services:

• /Cleansing/International/Batch/v1.00
• /Cleansing/International/CASS/v1.00
• /Cleansing/International/CASS/v2.00

We will be rolling out the updates gradually over a 24 hour period starting at 8am (UK time) on the 27th October. The team will be monitoring these services closely however no downtime is anticipated.
Posted on Oct 22, 18:50 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Sunday 8th November 2020
Start Time: 00:00 AEDT (02:00 NZDT)
End Time: 03:30 AEDT (05:30 NZDT)
Duration: 3.5 hours.

FCS illion Data Sources, FCS Public Number Directory, FCS NAD File,
Posted on Oct 20, 23:02 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 23, 10:54 BST
Past Incidents
Oct 25, 2020
Completed - The scheduled maintenance has been completed.
Oct 25, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

The work will end at 3:00am GMT due to the clock change.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 20, 12:02 BST
Completed - The scheduled maintenance has been completed.
Oct 25, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

The work will end at 3:00am GMT due to the clock change.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 20, 11:58 BST
Completed - The scheduled maintenance has been completed.
Oct 25, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• SA birth, marriage and change of name certificates
Outage Start Date and Time: Sunday, 25th October 2020 at 07:30 AEDT
Outage End Date and Time: Sunday, 25th October 2020 at 10:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 21, 00:05 BST
Completed - The scheduled maintenance has been completed.
Oct 25, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is due to system maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 9, 20:27 BST
Oct 24, 2020
Completed - The scheduled maintenance has been completed.
Oct 24, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 14:45 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This maintenance has been ongoing since 13:00 BST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 24, 14:34 BST
Completed - The scheduled maintenance has been completed.
Oct 24, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 23:00 BST
Scheduled - Dear Valued Customer,

Please be advised that there will be a service interruption as our third party provider, ASIC will be conducting essential maintenance during the below stated times:

Environment: Production Environment

Outage Start Date and Time: Saturday 24th October 2020, at 09:00 AEDST
Outage End Date and Time: Saturday 24th October 2020, at 23:59 AEDST

During this time the match results that are normally expected to be received may be lower due to the absence of the ASIC data source.
Oct 21, 00:22 BST
Oct 23, 2020
Oct 22, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 01:30 – 16:20 BST 22/10/2020
Oct 22, 16:46 BST
Update - We are continuing to work on a fix for this issue.
Oct 22, 15:12 BST
Identified - We are currently seeing a lower than expected match rate with these item checks and this has been escalated to our supplier for further investigation.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running with normal match rates.
Oct 22, 11:29 BST
Completed - The scheduled maintenance has been completed.
Oct 22, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:31 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier - NZTA.

Environment: Production
Start Date and Time: Thursday 22nd October 2020, at 06:30pm NZDT (22nd Oct 2020 at 04:30pm AEDT)
End Date and Time: Thursday 22nd October 2020, at 07:30pm NZDT (22nd Oct 2020 at 05:30pm AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 21, 07:19 BST
Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 01:52 – 10:22 BST 20/10/2020
Oct 20, 13:16 BST
Update - We are continuing discussions with the supplier to find a resolution
Oct 20, 12:00 BST
Update - We are continuing to work on a fix for this issue.
Oct 20, 08:59 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 20, 05:46 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 18:00 – 12:38 BST 18/10/2020 - 19/10/2020
Oct 20, 09:28 BST
Update - We are continuing to investigate this issue.
Oct 20, 08:59 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 19, 06:00 BST
Oct 19, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:02 BST
Scheduled - As advised the GBG Identity Solution Service and related components will no longer be available from Monday 19th October 2020. All other GBG Services are unaffected by this and will remain available.
Oct 14, 11:46 BST
Oct 18, 2020
Completed - The scheduled maintenance has been completed.
Oct 18, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 16, 13:25 BST
Completed - The scheduled maintenance has been completed.
Oct 18, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 16, 13:23 BST
Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 1, 14:22 BST
Resolved - Dear Valued Customer,

Please be advised that the AU Tenancy data source is now available.

Our provider TICA identified and resolved this issue.

Outage Start Date and Time: Friday 16th October 2020, at 07:02 AEDT
Outage Finish Date and Time: Friday 16th October 2020, at 19:31 AEDT

Regards,

GBG Customer Support Team
Oct 17, 00:43 BST
Investigating - The greenID technology team advises that currently the Australian Tenancy datasource is returning errors.

Australian Tenancy verifications could experience unexpected errors.

Resolution time is currently unknown. The greenID technology team are working with our supplier to determine the issue.

The next update will be provided when new information becomes available.
Oct 16, 00:56 BST
Oct 16, 2020
Completed - The scheduled maintenance has been completed.
Oct 16, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

The service may be online during this period but please treat as unreliable during the specified period.

During the dates/times specified, the service may be unavailable and failures may occur for the below item check.
Oct 15, 20:46 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 01:23 BST – 09:00 BST 16/10/2020
Oct 16, 11:25 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 16, 08:05 BST
Oct 15, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 13:13 – 13:19 BST 15/10/2020
Oct 15, 13:40 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 15, 13:24 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against ID3global - UK Geo Lifestyle (0322)

The incident duration was between 11.40 – 11.45 BST 15/10/20

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Oct 15, 12:37 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the ID3global - UK Bank Account Verification (0261).

The incident duration was between 11.40 - 11.45 BST on 15/10/20

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Oct 15, 12:35 BST
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

The incident duration was between 11.40 – 11.45 BST 15/10/20

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Oct 15, 12:33 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 11.40 – 11.45 BST

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Oct 15, 12:30 BST
Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 11:21 BST
Scheduled - Dear Customer,

We are happy to announce that our latest 20.8 Release is now live.

Release Highlights:

NFC for Mobile Journeys – IDscan NFC capability automatically detects, extracts and verifies the biometric chip data on any RFID-embedded identity document.

High Level Result Tailoring Service – customisation of IDscan document authentication checks.

Automated Forensic Document Checking Service on Mobile and Web.

To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/20-8-september-2020-release-update/

If you have any queries, please do not hesitate to contact your Customer Success Manager.

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.
Sep 24, 15:49 BST
Resolved - This incident has been resolved.
Tuesday 13 October 18:02pm to Wednesday 14 October 14:35 AEDT
Oct 14, 07:00 BST
Investigating - The greenID technology team advises that currently the Australian Bureau Header datasource is returning errors.

Australian Bureau Header verifications could experience unexpected errors.

Resolution time is currently unknown. The greenID technology team are working with Experian to determine the issue.

The next update will be provided when new information becomes available.
Oct 14, 00:09 BST
Resolved - Our Datasource Provider has resolved the issue, restoring access to the New Zealand Transport Authority Drivers Licence Datasource.

Total time with intermittent issues: 15.49hrs

Tuesday 13 October 05:33pm to Wednesday 14 October 9:22am AEDT

Thank you for your patience.
Oct 14, 01:40 BST
Investigating - The greenID technology team advises that currently the New Zealand Transport Authority Drivers Licence datasource is returning errors.

New Zealand Transport Authority Drivers Licence verifications could experience unexpected errors.

Resolution: Resolution time is currently unknown.

Next update: the next update will be provided when new information becomes available.
Oct 14, 00:01 BST
Oct 13, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 02.33– 07.31 BST 13/10
Oct 13, 08:41 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 13, 04:38 BST
Oct 12, 2020
Resolved - This incident has been resolved.
Outage date and time
• Monday 12 October 2020
• 12:00pm to 4:06pm AEDT
Oct 12, 06:38 BST
Investigating - Dear Valued Customer,

The greenID technology team advises on behalf of our partner, DVS that NSW birth, marriage and change of name certificates checks are currently unavailable unexpectedly.

Resolution time is currently unknown. The greenID technology team await further advice from DVS.

The next update will be provided when new information becomes available.
Oct 12, 05:05 BST
Completed - The scheduled maintenance has been completed.
Oct 12, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:30 BST
Scheduled - Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Sep 30, 11:24 BST
Oct 11, 2020
Completed - The scheduled maintenance has been completed.
Oct 11, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 8, 20:28 BST
Completed - The scheduled maintenance has been completed.
Oct 11, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 8, 20:26 BST
Completed - The scheduled maintenance has been completed.
Oct 11, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 8, 20:24 BST