Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Environment
• Production
Document
• ACT Birth, marriage and change of name certificates
Date
• Monday 15 August 2022
Time
• 2:40pm AEST to ongoing

Aug 16, 00:10 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 15, 07:35 BST
Investigating - The greenID technology team advises that NZ Drivers Licence is experiencing 'intermittent' service disruption.

Verifications with the NZ Drivers Licence may produce errors

Resolution time is currently unknown.

The greenID technology team are working with Data Source Provider to determine the issue.

The next update will be provided when new information becomes available.

Jul 19, 03:49 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
90 days ago
100.0 % uptime
Today
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zealand DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
90 days ago
100.0 % uptime
Today
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG ProID Operational
GBG IDscan Core Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Major Outage
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Major Outage
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Major Outage
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
Capture China Operational
Verify China Operational
CAFS Operational
Group-IB Secure Bank Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Date/Time: August 15, 2022 11:30 PM Central Daylight Time
End Date/Time: August 16, 2022 01:30 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 15, 00:37 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Date/Time: August 17, 2022 11:30 PM Central Daylight Time
End Date/Time: August 18, 2022 01:30 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 15, 00:27 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Saturday 20 August 2022
Time
• 12:00am to 6:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 3, 02:06 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: NZ Driver’s license
Outage Start Date and Time: Saturday 20th August 2022 at 17:00 NZST
Outage End Date and Time: Sunday 21st August 2022 at 00:00 NZST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 3, 00:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 29, 15:12 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield
Start Date/Time: August 20, 2022 07:00 PM Central Daylight Time
End Date/Time: August 20, 2022 10:59 PM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 10, 00:13 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and Immicard
Date
• Tuesday 22 August 2022
Time
• 5:00am to 8:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 10, 05:26 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 30, 17:10 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and immicard
Date
• Tuesday 23 August 2022
Time
• 5:00am to 8:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 10, 05:23 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Visa
Date
• Saturday 27 August to Sunday 28 August 2022
Time
• 11:00pm Saturday to 3:00am Sunday AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 3, 02:10 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Time: Sunday 28th August 2022 - 00:00 AEST (02:00 NZST)
End Time: Sunday 28th August 2022 - 02:00 AEST (04:00 NZST)
Outage Duration: 2 hours
FCS illion Data sources

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 1, 07:32 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: illion Credit Header
Outage Start Date and Time: Sunday 28th August 2022, at 00:00 AEST / 02:00 NZST
Outage End Date and Time: Sunday 28th August 2022, at 04:00 AEST / 06:00

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 15, 00:47 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be see an increase in response times and periodically not available.

Posted on Jul 29, 10:47 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Date/Time: August 31, 2022 11:30 PM Central Daylight Time
End Date/Time: September 1, 2022 01:30 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 15, 00:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Date/Time: September 5, 2022 11:30 PM Central Daylight Time
End Date/Time: September 6, 2022 01:30 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 15, 00:33 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield
Start Date/Time: September 7, 2022 11:30 PM Central Daylight Time
End Date/Time: September 8, 2022 01:30 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 16, 00:39 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 9, 18:08 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 4, 13:50 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 30, 17:11 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 29, 15:13 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This maintenance will be carried out from 01:00 - 06:00 BST 23-10-22

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jul 26, 10:49 BST
Past Incidents
Aug 16, 2022

Unresolved incident: Service Disruption - greenID DVS ACT Birth, marriage and change of name certificates.

Aug 15, 2022
Resolved - This issue has been resolved. A root cause is pending.

End time: 22:00 BST

Aug 15, 22:19 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority.

Start time: Approximately 18:37 BST

Aug 15, 20:21 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14:39 – 15:35 BST DATE 15/08/2022

Aug 15, 16:10 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 15, 15:07 BST
Aug 14, 2022
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Environment
• Production
Document
• Passport
Date
• Monday 15 August 2022
Time
• 12:22am to 2:27am AEST

Aug 14, 23:52 BST
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service.

The incident duration was between 16:30 – 17.30 BST 14/08/2022

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Aug 14, 19:03 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 02:18 – 14:54 BST 14/08/2022

Aug 14, 15:04 BST
Update - Our Scannet team are continuing to work with our operations team on a resolution to this issue.
Aug 14, 14:37 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 14, 13:14 BST
Completed - The scheduled maintenance has been completed.
Aug 14, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 01:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• NSW Birth, marriage and change of name certificates
Date
• Sunday 14 August 2022
Time
• 10:00am to 12:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 14, 01:00 BST
Completed - The scheduled maintenance has been completed.
Aug 14, 04:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield
Start Date/Time: August 13, 2022 06:00 PM Central Daylight Time
End Date/Time: August 13, 2022 10:00 PM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 1, 01:45 BST
Completed - The scheduled maintenance has been completed.
Aug 14, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Sunday 14 August 2022
Time
• 7:30am to 10:30am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 12, 05:25 BST
Aug 13, 2022
Completed - The scheduled maintenance has been completed.
Aug 13, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Sunday 14 August 2022
Time
• 12:00am to 6:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 11, 06:40 BST
Completed - The scheduled maintenance has been completed.
Aug 13, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 12:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Visa
Date
• Saturday 13 August 2022
Time
• 9:00pm to 11:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 3, 02:08 BST
Aug 12, 2022
Completed - The scheduled maintenance has been completed.
Aug 12, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Credit Bureau Malaysia Web Portal & API (B2B integration) – PROD & UAT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks:

0354 - Malaysia Financial

GBG would like to apologise for any inconvenience caused during this maintenance window.

Aug 4, 08:45 BST
Resolved - Service restored
Environment: Production
Document: Birth, marriage and change of name certificates
Date: Friday 12 August 2022
Time: 10:29am to 2:56pm AEST

Aug 12, 06:24 BST
Investigating - ACT Birth, marriage and change of name certificates are unexpectedly unavailable due to unscheduled outage from DVS.

Verifications with the ACT Birth, marriage and change of name certificates may result in errors.

Aug 12, 02:09 BST
Aug 11, 2022
Completed - The scheduled maintenance has been completed.
Aug 11, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 22:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Data sources impacted: Australian Tenancy File (TICA)
Outage Start Date and Time: Friday 12th August 2022, at 07:00 AM AEST
Outage End Date and Time: Friday 12th August 2022, at 08:00 AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 10, 06:46 BST
Completed - The scheduled maintenance has been completed.
Aug 11, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Friday 12 August 2022
Time
• 12:00am to 2:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 11, 06:42 BST
Completed - The scheduled maintenance has been completed.
Aug 11, 13:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• WA Birth, marriage and change of name certificates
Date
• Thursday 11 August 2022 to Friday 12 August 2022
Time
• 9:30pm Thursday to 12:00am Friday AEST



During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 11, 12:30 BST
Aug 10, 2022
Resolved - This incident has now been resolved. GBG would like to apologise for any inconvenience caused.
Aug 10, 12:56 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 10, 09:59 BST
Completed - The scheduled maintenance has been completed.
Aug 10, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 07:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Aug 5, 00:25 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReDi
Start Date/Time: August 10, 2022 01:00 AM Central Daylight Time
End Date/Time: August 10, 2022 02:00 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 27, 23:49 BST
Resolved - This incident has been resolved.
9:39am to 10:05am AEST

Aug 10, 01:34 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Environment
• Production
Document
• Driver Licence
Date
• Wednesday 10 August 2022
Time
• 9:39am AEST to ongoing

Aug 10, 00:57 BST
Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 19:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Visa
Date
• Wednesday 10 August 2022
Time
• 12:00am to 4:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 3, 02:04 BST
Resolved - We’re pleased to inform the Loqate support telephone number 0800 198 6460 is now available to use once again.
Thank you for your understanding.

Aug 9, 09:37 BST
Identified - We are currently experiencing a service disruption with the Loqate support telephone number (0800 198 6460).
We apologise for this inconvenience, please use 01244 657 321 instead whilst we rectify this issue. Thank you for your understanding.

Aug 3, 11:51 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:01 08/08/2022 - 08:34 09/08/2022 BST

Aug 9, 09:14 BST
Update - We are continuing to work on a fix for this issue.
Aug 8, 19:24 BST
Update - GBG Support teams are still investigating an issue with Loqate service usage data not appearing against Keys within the Account Section. Other functionality within Account Section and other Loqate services are working as normal. GBG Support teams working to resolve this as soon as possible and would like to apologise for any inconvenience caused.
Aug 8, 16:20 BST
Identified - GBG Support teams are currently investigating an issue with Loqate service usage data not appearing against Keys within the Account Section. Other functionality within Account Section and other Loqate services are working as normal. GBG Support teams working to resolve this as soon as possible and would like to apologise for any inconvenience caused.
Aug 8, 13:10 BST
Aug 8, 2022
Completed - The scheduled maintenance has been completed.
Aug 8, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• ACT Birth, marriage and change of name certificates
Date
• Monday 8 August 2022
Time
• 5:00pm to 8:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 8, 05:38 BST
Completed - The scheduled maintenance has been completed.
Aug 8, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 29, 11:03 BST
Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted:ASIC
Outage Start Date and Time:Sunday 7th August 2022 at 08:00 AEST (10:00 NZST)
Outage End Date and Time:Sunday 7th August 2022 at 14:00 AEST (16:00 NZST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 4, 01:12 BST
Aug 6, 2022
Completed - The scheduled maintenance has been completed.
Aug 6, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Sunday 7 August 2022
Time
• 12:00am to 4:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 4, 06:17 BST
Completed - The scheduled maintenance has been completed.
Aug 6, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: NZ Driver’s license
Outage Start Date and Time: Saturday 6th August 2022 at 17:00 NZST
Outage End Date and Time: Sunday 7th August 2022 at 00:00 NZST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 2, 07:55 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Canada Credit (0237) item check.

The incident duration was between 20:17 – 21:34 BST 05/07/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Aug 6, 08:30 BST
Completed - The scheduled maintenance has been completed.
Aug 6, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

NZ Birth Certificate, NZ Citizenship, NZ Passport - Production


Start: Saturday 06 Aug 2022 09:00 AEST (11:00 NZST)

End: Saturday 06 Aug 2022 11:00 AEST (13:00 NZST)


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 5, 04:18 BST
Aug 5, 2022
Resolved - Please be advised that the VEVO Work Visa datasource has been restored.

Duration of outage: Friday 29 July 2022 4:00pm to Friday 5 August 2022 8:49am AEST

Total time of outage: 6 days, 16 hours, 49 minutes

Aug 5, 00:12 BST
Identified - Please be advised that the VEVO Work Visa datasource is unexpectedly unavailable.

Transactions with the VEVO Work Visa datasource may produce errors.

Aug 4, 04:52 BST
Aug 4, 2022
Resolved - GBG Support teams identified an issue affecting the Phone Validation overnight which caused a brief outage. Some other Loqate services may have experienced brief periods of degradation. Action was taken to restore service and a full root cause investigation is currently underway. GBG would like to apologise for any inconvenience caused whilst we worked to resolve this.

The incident duration was between 01.34 – 03.42 BST 04/08/2022

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Aug 4, 10:15 BST
Completed - The scheduled maintenance has been completed.
Aug 4, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield
Start Date/Time: August 3, 2022 02:00 PM Central Daylight Time
End Date/Time: August 3, 2022 06:00 PM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 25, 00:33 BST
Aug 3, 2022
Resolved - This incident has been resolved. We apologise for any inconvenience caused during this outage. Thank you for your patience.
Aug 3, 12:58 BST
Identified - GBG Support teams have identified a network issue affecting some Loqate services, including Capture, Cleanse Plus and CPCDash. We are working hard to restore service as quickly as possible and will provide further updates.
Aug 3, 12:40 BST
Resolved - This incident has been resolved. We apologise for any inconvenience caused during this outage.
Aug 3, 09:17 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our LiveSupport service. We apologise for any inconvenience this may cause.
Aug 3, 08:48 BST
Aug 2, 2022

No incidents reported.