Update - The greenID technology team advises that the illion NZ credit header data source has been restored.
Total duration: 3h 16m
7 March - 11:20am to 2:36pm AEDT.
Thank you for your engagement and patience whilst awaiting resolution.
Mar 07, 2023 - 04:52 GMT
Total duration: 3h 16m
7 March - 11:20am to 2:36pm AEDT.
Thank you for your engagement and patience whilst awaiting resolution.
Mar 07, 2023 - 04:52 GMT
Investigating - The greenID technology team advises that the NZ Credit Header (illion) data source is currently degraded.
Resolution time is currently unknown.
The greenID technology team are connected with the source provider who are working to fix the issue.
The next update will be provided when new information becomes available.
Mar 07, 2023 - 03:22 GMT
Resolution time is currently unknown.
The greenID technology team are connected with the source provider who are working to fix the issue.
The next update will be provided when new information becomes available.
Mar 07, 2023 - 03:22 GMT
GBG Connexus Platform
Operational
Connexus Portal
Operational
Connexus API
Operational
Connexus CCJ Search
Operational
Connexus Credit Linked Addresses
Operational
Connexus Email Validation
Operational
Connexus Land Registry
Operational
Connexus Landline Validation
Operational
Connexus Mobile Validation
Operational
Credit Linked Addresses Plus
Operational
GBG Datacare
Operational
Datacare Managed Services & Automated SFTP
?
Operational
Email Validation
?
Operational
Landline Validation
?
Operational
Mobile Validation
?
Operational
Land Registry
?
Operational
GBG ID3global
Operational
ID3global Portal
?
Operational
URU Portal
?
Operational
ID3global Service
Operational
URU Service
Operational
UK Address Lookup (1000)
Operational
UK Age Range (0183)
Operational
UK Bank Account Validation (0231)
Operational
UK Bank Account Verification (0261)
Operational
UK Births Index (0133)
Operational
UK Card Verification Check (0120)
Operational
UK CIFAS (0353)
Operational
UK Credit Bureau (Basic) (0394)
Operational
UK Credit Bureau (Advanced) (0395)
Operational
UK Credit Header (0154/0155)
Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced
Operational
UK Driving Licence (0107)
Operational
UK Edited Electoral Roll (0101)
Operational
UK Electricity Bill (0104)
Operational
UK Enhanced Driving Licence (0212)
Operational
UK Entitlement to Drive Check (0337)
Operational
UK Geo Affordability (0392)
Operational
UK Geo Lifestyle (0322)
Operational
UK Land Telephone Append (0106)
Operational
UK Mobile Identity (0389)
Operational
UK Mortality (0110)
Operational
UK National ID Register (0245)
Operational
UK National Insurance Number (0230)
Operational
UK NCOA Alert - Flag (0158)
Operational
UK NCOA Alert - Full (0239)
Operational
UK Passport (0103)
Operational
Argentina Identity (0391)
Operational
Australia Credit (0298)
Operational
Australia Driving Licence (0305)
Operational
Australia Electoral Roll (0300)
Operational
Australia Historical Electoral Roll (0299)
Operational
Australia Marketing (0357)
Operational
Australia Medicare (0304)
Operational
Australia Passport (0303)
Operational
Australia Property (0302)
Operational
Australia Telephone (0301)
Operational
Austria Financial (0252)
Operational
Austria Population (0377)
Operational
Belgium Population (0328)
Operational
Belgium Telephone (0329)
Operational
Brazil Identity (0390)
Operational
Brazil Population (0287)
Operational
Canada Credit (0237)
Operational
China Bank Card (0362)
Operational
China National ID (0361)
Operational
Czech Republic Population (0348)
Operational
Denmark Landline (0241)
Operational
Denmark Personal ID CPR (0244)
Operational
France Commercial (0371)
Operational
France Consumer (0372)
Operational
France Government (0373)
Operational
Finland Population (0351)
Operational
France Population (0331)
Operational
France Telephone (0330)
Operational
Germany Consumer (0201)
Operational
Germany Credit (0401)
Operational
Germany Financial (0251)
Operational
Germany Landline (0203)
Operational
Germany Mobile (0204)
Operational
Germany Postal (0202)
Operational
Germany Schufa (0228)
Operational
Hong Kong Population (0324)
Operational
India Driving Licence (0374)
Operational
India Permanent Account Number (PAN) (0375)
Operational
India Voter ID (EPIC) (0376)
Operational
Italy Population - Codice Fiscale (0250)
Operational
Jordan Identity (0385)
Operational
Kuwait Identity (0383)
Operational
Malaysia Financial (0354)
Operational
Malaysia Population (0356)
Operational
Mexico Population (0278)
Operational
Netherlands Identity (0254)
Operational
Netherlands Population (0358)
Operational
New Zealand Credit (0319)
Operational
New Zealand DIA Citizen (0316)
Operational
New Zealand DIA Passport (0317)
Operational
New Zealand Directors (0312)
Operational
New Zealand Driving Licence (0311)
Operational
New Zealand Property (0313)
Operational
New Zealand Telephone (0310)
Operational
New Zealand Vehicle (0314)
Operational
New Zealand DIA Birth (0315)
Operational
Norway Landline (0218)
Operational
Norway Landline (Telephone) (0224)
Operational
Norway Landline DOB (0222)
Operational
Norway Marketing (0217)
Operational
Norway Marketing DOB (0221)
Operational
Norway Mobile (0219)
Operational
Norway Mobile (Telephone) (0225)
Operational
Norway Mobile DOB (0223)
Operational
Norway Mortality (0226)
Operational
Norway Population (0216)
Operational
Norway Population (DOB) (0220)
Operational
Oman Identity (0384)
Operational
Poland Population (0334)
Operational
Romania National ID (0352)
Operational
Saudi Arabia Identity (0379)
Operational
Singapore Credit (0326)
Operational
South Africa Population (0259)
Operational
South Africa Identity (0369)
Operational
Spain Population (DNI/NIF) (0364)
Operational
Spain Commercial (0365)
Operational
Spain Consumer (0366)
Operational
Sweden Personal ID (0215)
Operational
Sweden Population (0213)
Operational
Switzerland Financial Data (0253)
Operational
UAE Identity (0378)
Operational
US Identity (0388)
Operational
US Mobile carrier Check (0340)
Operational
USA Combined (0246)
Operational
USA Driving Licence (0176)
Operational
Document Image Validation (2002)
Operational
European ID Card (0235)
Operational
International Address (0200)
Operational
International Address Lookup (1002)
Operational
International Adverse Media (0332)
Operational
International Device ID (0234)
Operational
International Passport (0118)
Operational
International PEP - FCRA (0308)
Operational
International PEP Enhanced (0209)
Operational
International Sanctions - FCRA (0307)
Operational
International Sanctions Enhanced (0208)
Operational
International Mobile Phone Validation (0187)
Operational
International National ID (0186)
Operational
Smart International PEP (0344)
Operational
Smart International Sanctions (0343)
Operational
Netherlands Consumer (0400)
Operational
On-going Monitoring (0397)
Operational
UK Mobile Fraud Signals (0402)
Operational
Canada Credit (Fintrac) (0404)
Operational
Global Sanctions (0398)
Operational
Global PEP (0399)
Operational
UK Consumer Affordability (403)
Operational
UK Credit Reference Bureau (Advanced) (0405)
Operational
Synthetic ID Score (0407)
?
Operational
Email Verification Signals (0408)
?
Operational
Birthplace Germany (0410)
?
Operational
Canada Credit Bureau (FINTRAC) (0409)
Operational
Norway Population (0413)
Operational
GBG Investigate
Operational
Investigate Portal
Operational
Investigate API
Operational
Mobile Validation
Operational
Email Validation
Operational
Landline Validation
Operational
CCJ
Operational
Google Maps
Operational
Land Registry - Extract Service
Operational
Land Registry - Online Ownership Verification
Operational
GBG IDscan
Operational
Hosted Platform (UK PROD)
Operational
Forensic Document Customer Service (FDE WhosOn)
?
Operational
Hosted Platform (Australia PROD)
Operational
Hosted Platform (UK POC)
?
Operational
Hosted Platform (Australia POC)
?
Operational
GBG RapID
Operational
Forensic Document Customer Service (Scannet - Live Support)
Operational
GBG IDscan Core
Operational
Scannet
?
Operational
GBG Identify
Operational
Activity History Verification (0395)
Operational
Identity Fraud Verification
Operational
Document Verification
Operational
GBG ProID
Operational
ProID - UK Credit Bureau (Advanced) (0395)
?
Operational
ProID - UK National identity Register (0245)
Operational
ProID - UK Landline (0106)
Operational
ProID - UK Mortality (0110)
Operational
ProID - International Sanctions & PEP (208/209)
Operational
ProID - ID Verification
Operational
ProID - Liveness Verification
Operational
ProID - UK Bank Account Validation (0231)
Operational
ProID - UK Bank Account Verification (0261)
Operational
ProID - On-Going Monitoring (0397)
Operational
GBG Loqate (Matchcode360) Platform
Operational
Loqate (Matchcode360) Email Validation
Operational
Loqate (Matchcode360) Landline Validation
Operational
Loqate (Matchcode360) Land Registry
Operational
Loqate (Matchcode360) Mobile Validation
Operational
Loqate (Matchcode360) Portal
Operational
Loqate (Matchcode360) Powersearch
Operational
Loqate (Matchcode360) REST API
Operational
Loqate (Matchcode360) SOAP API
Operational
Loqate
Operational
Capture V3
Operational
Capture V4
Operational
Verify
Operational
Email Validation
Operational
Phone Verification
Operational
Bank Verification
Operational
Geocoding
Operational
Everything Location
Operational
Find My Nearest
Operational
Account Section
Operational
AddressComplete
Operational
AddressComplete V4
Operational
Capture China
Operational
Verify China
Operational
Utilities Register
Operational
Loqate for Australia and New Zealand (Harmony RightAddress)
Operational
Customer Portal
Operational
Address (ANZ)
Operational
Address (International)
Operational
Email Validation
Operational
Phone Validation (ANZ)
Operational
Company Lookup (AU)
Operational
Legacy RightAddress (ANZ)
Operational
Legacy Datasan (AU)
Operational
GreenID
Major Outage
AU / NZ GreenID Production Environment
Operational
GreenID Admin Panel
Operational
GreenID Business Verification
Operational
DVS - Driver Licence (All States)
Operational
DVS - Australian Passport
Operational
DVS - Visa Verification
Operational
DVS - Medicare Card
Operational
DVS - Centrelink Concession Card
Operational
DVS - Citizenship Certificate / Registration by Descent
Operational
DVS - ImmiCard
Operational
DVS - ACT Birth, Marriage and Change of Name Certificates
Operational
DVS - NSW Birth, Marriage and Change of Name Certificates
Operational
DVS - NT Birth, Marriage and Change of Name Certificates
Operational
DVS - QLD Birth, Marriage and Change of Name Certificates
Operational
DVS - SA Birth, Marriage and Change of Name Certificates
Operational
DVS - TAS Birth, Marriage and Change of Name Certificates
Operational
DVS - VIC Birth, Marriage and Change of Name Certificates
Operational
DVS - WA Birth, Marriage and Change of Name Certificates
Operational
ASIC Personal Name Search
Operational
Australian Claims Database
Operational
Australian Electoral Roll - AML
Operational
illion Australian Credit Header
Operational
Australian Tenancy File
Operational
Data Co-Op Database
Operational
FCS Public Number Directory
Operational
FCS NAD File
Operational
Working Visa - VEVO
Operational
NZTA NZ Drivers Licence
Operational
DIA - NZ Passport / Birth and Citizenship Documents
Operational
NZ AA Membership.
Major Outage
illion NZ Credit Header
Operational
NZ LINZ Property
Operational
NZ Directors and Shareholders
Operational
TINZ - Tenancy Information
Operational
Experian Australian Credit Header
Operational
Experian NZ Credit Header
Operational
NZ Centrix Credit Header
Operational
ACI Red Shield Device ID
Operational
GreenID Business - Creditorwatch Source
Operational
DVS Hub - All Docs
Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)
Operational
FCS illion Data Sources
Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES
Operational
Watchlists - Standard
Operational
Watchlists - Premium
Operational
greenID Mobile V2
Operational
AU / NZ greenID Test Environment
Operational
AU Credit Simple
Operational
AusPost in store verification
Operational
CAFS
Operational
Group-IB Secure Bank
Operational
GBG Compliance
Operational
Compliance platform
Operational
Acuant Compliance US
Operational
Face Matching Service
Operational
Ozone eMRTD Authentication Service
Operational
Passive Liveness Service
Operational
Common Authentication Service
Operational
Review Service
Operational
Acuant Compliance EU
Operational
Face Matching Service
Operational
Ozone eMRTD Authentication Service
Operational
Passive Liveness Service
Operational
Common Authentication Service
Operational
Review Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notification of Planned Supplier Maintenance - greenID - Third Party Supplier FCS
Mar 20, 2023 22:15-22:30 GMT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 20, 2023 - 01:32 GMT
Mar 20, 2023 - 01:32 GMT
Scheduled -
This notification is to inform you of planned maintenance work being carried out by our supplier.
FCS illion Data sources has been updated and re-scheduled
Outage Start Date and Time: Tuesday 21/03/2023 at 21:00 AEDT / 23:00 NZDT
Outage End Date and Time: Tuesday 21/03/2023 at 21:30 AEDT / 23:30 NZDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 20, 2023 - 00:13 GMT
FCS illion Data sources has been updated and re-scheduled
Outage Start Date and Time: Tuesday 21/03/2023 at 21:00 AEDT / 23:00 NZDT
Outage End Date and Time: Tuesday 21/03/2023 at 21:30 AEDT / 23:30 NZDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 20, 2023 - 00:13 GMT
Loqate Maintenance - All Services
Mar 21, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Feb 28, 2023 - 18:09 GMT
Posted on Feb 28, 2023 - 18:09 GMT
Loqate Maintenance - All services
Mar 22, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Mar 01, 2023 - 12:33 GMT
Posted on Mar 01, 2023 - 12:33 GMT
Loqate Maintenance - All service
Mar 23, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Mar 01, 2023 - 12:35 GMT
Posted on Mar 01, 2023 - 12:35 GMT
Loqate Maintenance
Mar 24, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Mar 01, 2023 - 12:37 GMT
Posted on Mar 01, 2023 - 12:37 GMT
Notification of Planned Supplier Maintenance - greenID - ASIC
Mar 24, 2023 22:00 - Mar 25, 2023 06:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Environment: Production Environment
Outage Start Date and Time: Saturday 25th March 2023 at 09:00 AEDT (11:00 NZDT)
Outage End Date and Time: Saturday 25th March 2023 at 17:00 AEDT (19:00 NZDT)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 12, 2023 - 23:27 GMT
Environment: Production Environment
Outage Start Date and Time: Saturday 25th March 2023 at 09:00 AEDT (11:00 NZDT)
Outage End Date and Time: Saturday 25th March 2023 at 17:00 AEDT (19:00 NZDT)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 12, 2023 - 23:27 GMT
Loqate Maintenance - All services
Mar 25, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Mar 01, 2023 - 12:38 GMT
Posted on Mar 01, 2023 - 12:38 GMT
Loqate Maintenance - All services
Mar 26, 2023 00:00-09:00 BST
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Mar 01, 2023 - 12:39 GMT
Posted on Mar 01, 2023 - 12:39 GMT
Notification of Planned Supplier Maintenance - greenID DVS Citizenship and immicard
Mar 27, 2023 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Environment
• Production
Document
• Citizenship and immicard
Date
• Tuesday 28 March 2023
Time
• 5:00am to 8:00am AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 15, 2023 - 23:54 GMT
Environment
• Production
Document
• Citizenship and immicard
Date
• Tuesday 28 March 2023
Time
• 5:00am to 8:00am AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 15, 2023 - 23:54 GMT
2023 Notice of Certificate Renewal for vixverify.com hostnames (non clientcert hostnames) - greenID TEST ENVIRONMENT
Mar 29, 2023 08:00-09:00 BST
Dear Customer,
The server SSL certificates used for several vixverify.com hostnames (the non clientcert domains) are approaching expiry and will be updated during at the end of March/early April. The certificates are used for all web access (i.e. web service calls).
Test environment certificates will be updated on 29 March 2023 at 7pm AEDT.
o Hostnames
o test-au.vixverify.com
o test-au-fip.vixverify.com
Production environment certificates will be updated on 5 April 2023 at 7pm AEDT.
o Hostnames
o au.vixverify.com
o au-fip.vixverify.com
The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.
Please visit the greenID Wiki page for certificate download and more information: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2263711745/2023+Notice+of+Certificate+Renewal+for+vixverify.com+hostnames+non+clientcert+hostnames
Please send questions to: customer.support@gbgplc.com
Posted on Mar 03, 2023 - 03:31 GMT
The server SSL certificates used for several vixverify.com hostnames (the non clientcert domains) are approaching expiry and will be updated during at the end of March/early April. The certificates are used for all web access (i.e. web service calls).
Test environment certificates will be updated on 29 March 2023 at 7pm AEDT.
o Hostnames
o test-au.vixverify.com
o test-au-fip.vixverify.com
Production environment certificates will be updated on 5 April 2023 at 7pm AEDT.
o Hostnames
o au.vixverify.com
o au-fip.vixverify.com
The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.
Please visit the greenID Wiki page for certificate download and more information: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2263711745/2023+Notice+of+Certificate+Renewal+for+vixverify.com+hostnames+non+clientcert+hostnames
Please send questions to: customer.support@gbgplc.com
Posted on Mar 03, 2023 - 03:31 GMT
Notification of Planned Supplier Maintenance - greenID Third Party Provider
Apr 1, 2023 13:00-15:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Environment: Production Environment
Services Impacted: illion GreenID & FCS
Start Date and Time: Sunday 2nd April 2023 00:00 AEDT (02:00 NZDT)
End Date and Time: Sunday 2nd April 2023 02:00 AEDT (04:00 NZDT)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 06, 2023 - 03:29 GMT
Environment: Production Environment
Services Impacted: illion GreenID & FCS
Start Date and Time: Sunday 2nd April 2023 00:00 AEDT (02:00 NZDT)
End Date and Time: Sunday 2nd April 2023 02:00 AEDT (04:00 NZDT)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 06, 2023 - 03:29 GMT
2023 Notice of Certificate Renewal for vixverify.com hostnames (non clientcert hostnames) - greenID PRODUCTION ENVIRONMENT
Apr 5, 2023 09:00-10:00 BST
Dear Customer,
The server SSL certificates used for several vixverify.com hostnames (the non clientcert domains) are approaching expiry and will be updated during at the end of March/early April. The certificates are used for all web access (i.e. web service calls).
Test environment certificates will be updated on 29 March 2023 at 7pm AEDT.
o Hostnames
o test-au.vixverify.com
o test-au-fip.vixverify.com
Production environment certificates will be updated on 5 April 2023 at 7pm AEDT.
o Hostnames
o au.vixverify.com
o au-fip.vixverify.com
The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.
Please visit the greenID Wiki page for certificate download and more information: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2263711745/2023+Notice+of+Certificate+Renewal+for+vixverify.com+hostnames+non+clientcert+hostnames
Please send questions to: customer.support@gbgplc.com
Posted on Mar 03, 2023 - 03:32 GMT
The server SSL certificates used for several vixverify.com hostnames (the non clientcert domains) are approaching expiry and will be updated during at the end of March/early April. The certificates are used for all web access (i.e. web service calls).
Test environment certificates will be updated on 29 March 2023 at 7pm AEDT.
o Hostnames
o test-au.vixverify.com
o test-au-fip.vixverify.com
Production environment certificates will be updated on 5 April 2023 at 7pm AEDT.
o Hostnames
o au.vixverify.com
o au-fip.vixverify.com
The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.
Please visit the greenID Wiki page for certificate download and more information: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2263711745/2023+Notice+of+Certificate+Renewal+for+vixverify.com+hostnames+non+clientcert+hostnames
Please send questions to: customer.support@gbgplc.com
Posted on Mar 03, 2023 - 03:32 GMT
Notification of Planned Supplier Maintenance - ID3global / Malaysia Financial (0354)
Apr 8, 2023 17:00-22:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 14, 2023 - 09:50 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 14, 2023 - 09:50 GMT
Notification of Planned Supplier Maintenance - ID3 Hong Kong Population (0324)
Apr 15, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
This is scheduled database maintenance by out data supplier
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 15, 2023 - 16:30 GMT
This is scheduled database maintenance by out data supplier
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 15, 2023 - 16:30 GMT