All Systems Operational
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Consented (0270) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
Egypt Identity (0381) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Qatar Identity (0382) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
UK Geo Affordability (0392) Operational
UK Affordability Indicators (0393) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDCS) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Australian Electoral Roll - NON AML Operational
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
Loqate Operational
Capture Operational
Verify Operational
GBG Identity Solution Operational
Identity Solution Platform Operational
Verify Person Operational
Verify Document Image Operational
Face Match Operational
Liveness Operational
Global Address Operational
UK Age Range (0183) Operational
CIFAS Fraud Check (0353) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited and Historical Electoral Roll (0101) Operational
UK Enhanced Driving Licence (0212) Operational
UK Land Telephone Append (0106) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
Australia Credit (0298) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Electoral Roll (0300) Operational
Australia Telephone (0301) Operational
Australia Property (0302) Operational
Australia DVS Passport Item Check (0303) Operational
Australia DVS Medicare Item Check (0304) Operational
Australia DVS Driving Licence Item Check (0305) Operational
Australia Marketing (0357) Operational
Austria Financial Data (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone Check (0329) Operational
China National ID (0361) Operational
Czech Republic Population Check (0348) Operational
Finland Population Check (0351) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone Check (0330) Operational
Germany Consumer (0201) Operational
Germany Mobile (0204) Operational
Germany Landline (0203) Operational
Germany Postal (0202) Operational
Germany Financial (0251) Operational
Germany Schufa ID Premium (0228) Operational
Ireland Address (0206) Operational
Ireland Electoral Roll (0205) Operational
Luxembourg Landline (0263) Operational
Netherlands (0254) Operational
Netherlands Population Check (0358) Operational
Norway Population (0216) Operational
Norway Population (0220) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Landline (0224) Operational
Norway Mobile (0225) Operational
Norway Mobile (0219) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Landline (0218) Operational
Norway Landline DOB (0222) Operational
Poland Population (0334) Operational
Romania Population Check (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Switzerland Financial Data (0253) Operational
Advanced Credit Header (0363) Operational
Enhanced PEP Intelligence (0209) Operational
Enhanced Sanctions and Enforcements (0208) Operational
International Passport (0118) Operational
Mobile Phone Validation (All Countries) (0187) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
CAFS Operational
Group-IB Secure Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear customers,

Due to our Service provider performing key upgrades and whilst we expect no interruption, we want to mitigate any chance of this. Therefore we need to failover to our other site on Wednesday 12th of August at 6pm.

You may experience up to a 5 minute interruption during this time.

We apologise for the inconvenience caused.
Posted on Aug 7, 16:58 BST
Dear customers,

Due to our Service provider performing key upgrades and whilst we expect no interruption, we want to mitigate any chance of this. Therefore we need to failover to our other site on Wednesday 12th of August at 6pm.

You may experience up to a 5 minute interruption during this time.

We apologise for the inconvenience caused.
Posted on Aug 7, 16:55 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Aug 7, 11:56 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Aug 7, 11:52 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is supplier firewall maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Aug 7, 09:14 BST
Past Incidents
Aug 10, 2020

No incidents reported today.

Aug 9, 2020

No incidents reported.

Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 17:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 8, 16:38 BST
Completed - The scheduled maintenance has been completed.
Aug 8, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the date and time specified, the service will be unavailable and failures will occur for the below item checks.
Jul 17, 10:41 BST
Aug 7, 2020
Resolved - Dear Customer,

Please be aware that this incident is now resolved.

We apologise for any inconvenience caused.
Aug 7, 17:54 BST
Update - We are continuing to investigate this issue.
Aug 7, 17:32 BST
Investigating - Please be aware that the IDscan UK Hosted Production environment is experiencing latency. Consequently, users will generate ‘timeout’ errors when using the application.

We are doing everything in our power to restore the service to normal levels of performance. Any further updates on this incident will be posted in due course.

Apologies for any inconvenience caused and thank you for your co-operation.
Aug 7, 17:31 BST
Aug 6, 2020
Completed - The scheduled maintenance has been completed.
Aug 6, 20:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• All documents
Date
• Friday 7 August 2020
Time
• 12:01am to 5:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 6, 05:42 BST
Completed - The scheduled maintenance has been completed.
Aug 6, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 14:00 BST
Scheduled - Dear Customer,

Please be aware that the IDscan Australia Hosted Production Platform will undergo maintenance activities on the 6th of August at 14:00 - 15:00 (BST). We anticipate less than 5 minutes interruption to the services during this time.

This event is subject to change and we will inform you of any updates to dates and times.

If you have any queries, please do not hesitate to contact the GBG Helpdesk by emailing helpdesk@gbgplc.com.
Jul 31, 15:20 BST
Resolved - Please be advised that we experienced a service disruption with our Phone Validation due to our external provider having a minor interruption, responses might have failed during below time period.

The incident duration was between 11:46 – 11:52 GMT

To customers that have been affected by this issue, we would like to apologise for the inconvenience caused. If there are any further issues and you need to speak to us, please contact the Helpdesk on (+44) 1905 915 084 or capturesupport@loqate.com
Aug 6, 12:42 BST
Aug 5, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 08:09 – 09:45 BST 05/08/2020
Aug 5, 10:17 BST
Update - We are continuing to work on a fix for this issue.
Aug 5, 10:16 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 5, 09:16 BST
Aug 4, 2020

No incidents reported.

Aug 3, 2020
Completed - The scheduled maintenance has been completed.
Aug 3, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 23:30 BST
Scheduled - Dear Customer,

We are performing essential SQL maintenance during these times on the Verify Person item checks. The service may be impacted for up to 15 minutes during this window.

Kind regards,
The Service Management team
Jul 24, 16:41 BST
Completed - The scheduled maintenance has been completed.
Aug 3, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 23:30 BST
Scheduled - Dear Customer,

We are performing essential SQL maintenance between 23:30 – 00:30 BST on Sunday 2nd of August.. The service may be impacted for up to 15 minutes during this time.

Kind regards,
The Service Management team
Jul 24, 16:17 BST
Aug 2, 2020
Postmortem - Read details
Aug 6, 00:54 BST
Resolved - Date of Incident: 03 Aug 2020 from 12:30 pm AEST
Customer: All customers utilising greenID-web
Product Line Impacted: greenID-web component

Downtime encountered?
greenID-web unavailable for approx. 3hrs between 12:30 pm - 15:30 pm AEST

Issue:
greenID web was unavailable for all customers whom utilise the greenID service
Aug 2, 18:30 BST
Completed - The scheduled maintenance has been completed.
Aug 2, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Passport
Date
• Sunday 2 August 2020
Time
• 6:00am to 10:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 31, 06:36 BST
Aug 1, 2020
Completed - The scheduled maintenance has been completed.
Aug 1, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 12:01 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 08:29 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 9, 08:22 BST
Jul 31, 2020
Completed - The scheduled maintenance has been completed.
Jul 31, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 00:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 01:39 BST
Scheduled - This notification is to inform you of planned maintenance work will be carried out by greenID.

Due to migration of services to a new web application firewall (WAF) provider the server certificates for the following vixverify.com and clientcert.vixverify.com hostnames are being updated.

Test hostnames effected:
test-au.vixverify.com
test-au-fip.vixverify.com
test-au.clientcert.vixverify.com
test-au-fip.clientcert.vixverify.com
simpleui-test-au.vixverify.com

Production hostnames effected:
au.vixverify.com
au-fip.vixverify.com
au.clientcert.vixverify.com
au-fip.clientcert.vixverify.com
simpleui-au.vixverify.com
za.vixverify.com
za-fip.vixverify.com
za.clientcert.vixverify.com
za-fip.clientcert.vixverify.com
simpleui-za.vixverify.com

On the 13th July after midday we will be updating the server SSL certificates used for all web access on the test hostnames.

On the 3rd Aug after midday we will be updating the server SSL certificates used for all web access on the production hostnames.

Please visit the greenID Wiki page: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/909148699/Migration+to+new+WAF+July+2020
for more details and certificates download.

If you have any questions please contact greenid.support@gbgplc.com.
No components were marked as affected by this incident.
Jun 24, 01:11 BST
Jul 30, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:07 – 12:00 BST 30/07/2020
Jul 30, 13:04 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 30, 11:14 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:07 – 12:00 BST 30/07/2020
Jul 30, 13:04 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 30, 11:17 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:07 – 12:00 BST 30/07/2020
Jul 30, 13:03 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 30, 11:18 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jul 30, 11:21 BST
Investigating - We are observing successful transactions for customers. However we will confirm when the service issue is fully resolved.
Jul 30, 10:02 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 30, 09:54 BST
Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between *03.44 – *04.34 BST 28/07/2020

To customers that have been affected by this issue, we would again like to apologise. If you need to speak to us regarding this issue, please contact the helpdesk on *0844 888 1136/01244 657321 or ID3globalhelp@gbgplc.com/helpdesk@gbgplc.com*
Jul 28, 04:50 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 28/7/2020 5.09am
Jul 28, 04:40 BST
Jul 27, 2020

No incidents reported.