In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 08:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - This notification is to inform you of planned maintenance work being carried out on Capture V3 & Verify.

GBG Support teams will be upgrading the Firewalls used by Loqate services as part of planned maintenance activities.

Services are expected to continue to function as normal during the maintenance period with the GBG Helpdesk available throughout.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 BST
Scheduled - Dear ID3global Customers

During the week commencing 24th May we are improving our Sanctions checks (item check numbers 0208 & 0343). We will be removing “Sanction Articles” from our matching logic, you may see a reduction in the alert flags for these item checks.

We have chosen to exclude this data is because “Sanction Articles” are news articles about individuals and not official sanctions lists.

If you would like further information please contact your customer success manager. Should you still require media alert information, this could be served via another item check by adding to your profile.

Regards
Customer Service Management
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Affordability Indicators (0393) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Under Maintenance
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
VIC Electoral Roll Operational
WA Electoral Roll Under Maintenance
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
CAFS Operational
Group-IB Secure Bank Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• SA Birth, marriage and change of name certificates
Date
• Sunday 20 June 2021
Time
• 7:30am to 10:30am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 18, 04:40 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 17, 08:38 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Sunday 20 June 2021
Time
• 9:00am to 7:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 11, 07:23 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Monday 21 June 2021
Time
• 5:00am to 8:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 11, 07:24 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Tuesday 22 June 2021
Time
• 5:00am to 8:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 11, 07:25 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Time: Sunday 27th June 2021 00:00 AEDT (02:00 NZDT)
End Time: Sunday 27th June 2021 02:00 AEDT (04:00 NZDT)
Outage Duration: 2 hours
FCS illion Data sources

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 17, 04:10 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 11, 11:13 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 27, 12:28 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:17 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:28 GMT
This notification is to inform you of planned maintenance work being carried out on Capture V3 & Verify.

GBG Support teams will be upgrading the Firewalls used by Loqate services as part of planned maintenance activities.

Services are expected to continue to function as normal during the maintenance period with the GBG Helpdesk available throughout.
Posted on May 25, 12:06 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 7, 15:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:18 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 19:01 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:19 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:20 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:31 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:21 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:22 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 19:03 GMT
Past Incidents
Jun 19, 2021
Completed - The scheduled maintenance has been completed.
Jun 19, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Saturday 19 June 2021
Time
• 9:00am to 7:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 11, 07:22 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Brazil Population (0287)

The incident duration was between 23:18 – 00:33 BST 18/06/21 - 19/06/21

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jun 19, 08:41 BST
Jun 18, 2021
Completed - The scheduled maintenance has been completed.
Jun 18, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 08:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• TAS Birth, marriage and change of name certificates
Date
• Friday 18 June 2021
Time
• 5:00pm to 8:30pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 18, 04:38 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the ******* item check/ country.

The incident duration was between BST 18/06/2021 03:25 till 03:43

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jun 18, 04:31 BST
Jun 17, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14:01 – 14:57 BST 17/06/2021
Jun 17, 15:13 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 17, 14:32 BST
Jun 16, 2021

No incidents reported.

Jun 15, 2021
Completed - The scheduled maintenance has been completed.
Jun 15, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 13:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVSProduction
Document
• SA Birth, marriage and change of name certificates
Date
• Tuesday 15 June to Wednesday 16 June 2021
Time
• 10:30pm Tuesday to 12:30am Wednesday AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 10, 00:28 BST
Resolved - Please be advised the service has been restored
Date
• Tuesday 15 June 2021
Time
• 10:59am to 12:06pm AEST
Jun 15, 03:22 BST
Investigating - The greenID technology team advises that ACT Birth, marriage and change of name certificates are unexpectedly unavailable.

Transaction with ACT Birth, marriage and change of name certificates datasources may return errors

Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.
Jun 15, 02:53 BST
Resolved - The greenID technology team advises that the VIC Electoral Commission Datasource has been restored.

Duration of outage: Tuesday 15th June 2021 2:54am to 9:24am AEDT
Jun 15, 00:51 BST
Investigating - Dear customer,

The greenID technology team advises that the VIC Electoral Commission Datasource is unexpectedly unavailable.

Transactions with the VIC Electoral Commission Datasource may return errors.

Resolution time is currently unknown. The greenID technology team are working to restore services urgently.
Jun 15, 00:43 BST
Jun 14, 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 21:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 7, 10:07 BST
Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Monday 14 June 2021
Time
• 12:00am to 4:00am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 10, 00:30 BST
Jun 12, 2021
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Bank Account Verification (0261) / Geo Lifestyle Characteristics (0322) item checks.

The incident duration was between 12:32 – 12:48 BST 12/06/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jun 12, 15:14 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Credit Header (0154/0155) - Match level Advanced/Enhanced item check.

The incident duration was between 12:32 – 13:02 BST 12/06/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jun 12, 15:05 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Credit Header (0154/0155) item check.

The incident duration was between 12:32 – 12:40 BST 12/06/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jun 12, 15:03 BST
Completed - The scheduled maintenance has been completed.
Jun 12, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:03 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production Environment
Data sources impacted: NZ Drivers licence (NZTA)
Start Time: Saturday 12th June 2021, at 5:00pm NZST(12th June 2021 3:00pm AEST)
End Time: Saturday 12th June 2021, at 11:59pm NZST (12th June 2021 9:59pm AEST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 11, 06:05 BST
Jun 11, 2021
Resolved - Service has now been restored. Approximate time of disruption would have occurred between 10:22-10:43 BST. GBG are continuing to investigate the cause and put further actions in place to reduce future disruption. We apologise for any inconvenience caused.
Jun 11, 10:55 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 11/06/21 11:00
Jun 11, 10:35 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 04:09 – 05.00 BST 11/06/2021
Jun 11, 08:08 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 11, 05:16 BST
Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - The greenID technology team advises that the illion FCS New Zealand Tenancy Datasource has been restored.

Duration of outage: Wednesday 26th May 2021 11:58am to Wednesday 9th June 2021 1:39pm AEDT
Total time of outage: 14 days 1 hour 41 minutes

Thank you for your engagement and patience whilst awaiting a resolution.
Jun 9, 07:09 BST
Investigating - The greenID technology team advises that the illion FCS New Zealand Tenancy Datasource is unexpectedly unavailable.

Customer impact: Customers using the illion FCS New Zealand Tenancy Datasource are not getting successful verifications.

Resolution: Resolution time is currently unknown. The greenID technology team are working with illion (data provider) to determine the issue.

Next update: the next update will be provided when new information becomes available.
Jun 9, 02:00 BST
Jun 8, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14:03 – 15:01 BST 08/06/2021
Jun 8, 15:22 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 8, 14:40 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 13.29 – 14.11 BST 08/06/21
Jun 8, 14:48 BST
Monitoring - Searches are now transacting as normal and we are monitoring the service.
Jun 8, 14:27 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our Connexus credit search services. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 8, 14:03 BST
Jun 7, 2021
Completed - The scheduled maintenance has been completed.
Jun 7, 20:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 15:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• SA Birth, marriage and change of name certificates
Date
• Tuesday 8 June 2021
Time
• 12:30am to 5:30am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 2, 06:08 BST
Jun 6, 2021
Completed - The scheduled maintenance has been completed.
Jun 6, 02:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 22:00 BST
Scheduled - Dear Valued Customer,

Please be advised that there will be a service interruption as our third party provider ASIC will be conducting essential maintenance during the below stated times:

Outage Start Date and Time:Sunday 06th June 2021, at 08:00 AEST
Outage End Date and Time:Sunday 06th June 2021, at 12:00 AEST

Environment: Production

During this time the match results that are normally expected to be received may be lower due to the absence of the ASIC data source.
Jun 4, 00:50 BST
Completed - The scheduled maintenance has been completed.
Jun 6, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 22:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Passport
Date: Sunday 6 June 2021
Time: 6:00am to 10:00am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 3, 01:58 BST
Jun 5, 2021
Completed - The scheduled maintenance has been completed.
Jun 5, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 13:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Centrelink
Date
• Friday 4 to Saturday 5 June 2021
Time
• 10:00pm Friday to 10:00am Saturday AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 4, 08:06 BST
Completed - The scheduled maintenance has been completed.
Jun 5, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 19:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 20, 10:40 BST