This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service general connectivity interruptions are expected in brief periods during the maintenance activity. Posted on
Jul 06, 2026 - 13:02 BST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 14, 2026 - 02:44 BST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 14, 2026 - 02:44 BST
Please be advised that the Kleber, Kleber Batch and CA+ production servers are scheduled for maintenance on Thursday, 23 July 2026, from 06:00 AM to 07:00 AM (AEST).
This maintenance is required to update data on the servers. No service interruption or downtime is expected during this period.
Please note: The DEV servers are currently available for testing purposes.
If you have any questions or require assistance, please contact our Support team on 1800 312 860 (Option 4) or dtsupport@gbg.com. Posted on
Jul 16, 2026 - 03:41 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected WA Birth, Marriage and Change of Name Certificates
Start Date and Time 23 July 2026 — 7:00PM AEST
End Date and Time 23 July 2026 — 9:00PM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 17, 2026 - 05:27 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected WA Birth, Marriage and Change of Name Certificates
Start Date and Time 23 July 2026 — 7:00PM AEST
End Date and Time 23 July 2026 — 9:00PM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 17, 2026 - 05:27 BST
Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.
During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.
This notification is to inform you of planned maintenance work being carried out by our supplier.
Start Date/Time July 26, 2026 12:00 AM Central Daylight Time
End Date/Time July 26, 2026 02:00 AM Central Daylight Time
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 16, 2026 - 01:20 BST
Please see the details of Release 9.5 scheduled for Monday 27th July.
New Features
Multi-Brand The Multi-Brand feature enables organisations to create and manage multiple branded experiences within a single platform environment. This resolves the requirement for multi-brand enterprises to maintain separate platform instances for each brand operating under a shared compliance workflow. NOTE: This is off by default. If you are interested in learning more and enabling it please get in touch.
Key Benefits: Reduced Administrative Overhead - Eliminates the need to configure and maintain separate platform instances across different trading brands. Centralised Portfolio Visibility - Provides compliance teams with access to the entire portfolio of profiles across all brands within a single view. Standardised Compliance Processes - Ensures identical workflow rules and verification logic are applied consistently across every brand without accidental omissions.
Key Features: Multiple Brand Management - Create and configure distinct brand profiles within a single instance using existing portal branding options. Brand Assignment - Mandatory brand assignment on Profile creation. New Feature
Account Switcher The Account Switcher enables users to access multiple platform instances using a single set of login credentials. This resolves access management friction for organisations that require strict data segregation, dedicated compliance teams, or distinct workflows across different trading entities.
Key Benefits Simplified Credential Management - Reduces administrative overhead and security risks associated with managing multiple sets of user credentials across distinct instances. Seamless SSO Integration across Environments - Enables enterprise Single Sign-On (SSO) users to access multiple segregated instances through one primary identity provider account.
Key Features Multi-Instance Access via Single Credentials - Support for accessing distinct, segregated platform environments without requiring distinct username and password combinations. Account selection - A dropdown selection menu presented upon initial login displaying all platform instances associated with the user.
Improvements Asia Verify Integration - improved data mapping User Management MFA Reset - Added the capability to reset Multi-Factor Authentication (MFA) for users directly within Case Management. Microsoft / Azure SSO Authentication - Improved user sign-in and session handling via Microsoft / Azure Single Sign-On. Document Auto-Checks - Automated document checks now trigger immediately upon submission through the Onboarding Portal. Document Page Navigation - Updated tab ordering on the Document page within Case Management. Manual Document Upload - Enabled internal users to manually upload documents directly within Case Management. Posted on
Jul 20, 2026 - 13:26 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers. Posted on
Feb 20, 2026 - 11:03 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 14, 2026 - 02:37 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Saturday, 01st August, 09:00 PM (AEST) Maintenance End : Sunday, 02nd August, 00:00 AM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 17, 2026 - 07:26 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Saturday, 1st August, 09:00 PM (AEST) Maintenance End : Sunday, 2nd August, 00:00 AM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 17, 2026 - 07:24 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Sunday, 2nd August, 8:00 AM (AEST) Maintenance End : Sunday, 2nd August, 12:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 20, 2026 - 03:43 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Sunday, 2nd August, 8:00 AM (AEST) Maintenance End : Sunday, 2nd August, 12:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 20, 2026 - 03:43 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 15, 2026 - 08:31 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start:15th Aug, 08:00 AM (AEST) Maintenance End :15th Aug, 06:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 14, 2026 - 02:40 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start:15th Aug, 08:00 AM (AEST) Maintenance End :15th Aug, 06:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 14, 2026 - 02:40 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 09, 2026 - 19:38 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Sunday, 23rd August, 8:00 AM (AEST) Maintenance End : Sunday, 23rd August, 12:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 20, 2026 - 03:47 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Sunday, 23rd August, 8:00 AM (AEST) Maintenance End : Sunday, 23rd August, 12:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 20, 2026 - 03:47 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Feb 03, 2026 - 11:24 GMT
Completed -
The scheduled maintenance has been completed.
Jul 18, 13:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 BST
Scheduled -
Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.
During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.
We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Jul 17, 07:04 BST
We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Jul 17, 05:41 BST
Completed -
The scheduled maintenance has been completed.
Jul 15, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 00:00 BST
Scheduled -
Hi GBG Detected User
Please see details of Release 9.4 scheduled for Tuesday 14th July.
Improvements ION Group Screening Settings - Added all available datasets with simplified, readable naming conventions and filtering options for Politically Exposed Person (PEP) tiers and specific Sanction bodies. Moody's Integration - Expanded the data model to include shareholder information and corporate structure graphs. Screening Provider Integration - Added Refinitiv World Check One (LSEG) as a new screening provider.
Jul 10, 16:27 BST
Resolved -
This incident has been resolved.
Jul 14, 21:31 BST
Monitoring -
We are aware of an issue affecting transaction processing with one of our third-party data providers (between 14:56 GMT and 15:14 GMT on July 14, 2026. During this time, some authentication and verification transactions may have experienced failures or delays.
Our teams identified the cause as a connectivity issue related to the provider's DNS resolution. A mitigation has been implemented on our side, which has restored service stability and minimized further impact. The data provider has been notified and is actively investigating the underlying issue.
At this time, services are operating normally; however, we are continuing to closely monitor the situation and will maintain the mitigation until the provider confirms full resolution. We will provide additional updates as more information becomes available.
Start Time: July 14, 2026, 14:56 GMT End Time: July 14, 2026, 15:14 GMT
Jul 14, 17:00 BST
Completed -
The scheduled maintenance has been completed.
Jul 14, 12:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 10:30 BST
Scheduled -
Maintenance will be performed during this timeframe on the AssureID Sentinel License Server.
What is the customer impact?
Machines that are currently running and licensed should NOT lose their license. If a phone home occurs during the maintenance window, there will be a 503 error in the logs ("System.Net.WebException: The remote server returned an error: (503) Server Unavailable."). This error is only visible in the logs and should not impact functionality.
New activations will fail if they are attempted during the maintenance window.
Jul 13, 16:02 BST
Resolved -
Our supplier experienced an intermittent service disruption that may have prevented you from using our service.
The incident duration was between 13/07/2026 19:24 - 13/07/2026 20:56 BST
We have escalated this to the supplier and will continue to engage with them regarding service improvements.
To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com
Jul 14, 08:57 BST
Resolved -
Our supplier experienced an **intermittent** service disruption that may have prevented you from using our service.
The incident duration was between 10/07/2026 18:42 - 10/07/2026 21:10 BST
We have escalated this to the supplier and will continue to engage with them regarding service improvements.
To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com
Jul 13, 11:34 BST
Completed -
The scheduled maintenance has been completed.
Jul 12, 16:59 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 14:59 BST
Scheduled -
This notification is to inform you of planned maintenance work being carried out by our supplier.
The maintenance is scheduled to begin at 11:59pm AEST on Sunday, 12 July 2026, and is expected to conclude by approximately 2:00am AEST on Monday, 13 July 2026.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 18, 06:07 BST
Resolved -
Service has been restored. We're sorry for the impact this may have had on your business. Our supplier has confirmed an incident occurred with their service, this incident has now been resolved.
Investigating -
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 12, 08:38 BST
Resolved -
Service has been restored. We're sorry for the impact this may have had on your business. Our supplier has confirmed an incident occurred with their service, this incident has now been resolved.
Investigating -
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Jul 12, 08:38 BST
Completed -
The scheduled maintenance has been completed.
Jul 11, 13:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 BST
Scheduled -
Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.
During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.
Completed -
The scheduled maintenance has been completed.
Jul 9, 12:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 08:00 BST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 22, 08:59 BST
Scheduled -
Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some short periods of disruption. All other services will remain unaffected.
Jun 19, 16:30 BST
Resolved -
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Investigating -
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 9, 03:31 BST
Resolved -
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Investigating -
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Jul 9, 03:31 BST
Resolved -
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Investigating -
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 8, 04:39 BST
Resolved -
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Update -
The issue has been identified and a fix is being implemented.
We're sorry for the impact this may be having on your business.
Incident Start Time: 08/07/2026 12:22 AEST
Next Update: 08/07/2026 15:00 AEST
Jul 8, 04:54 BST
Investigating -
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Jul 8, 04:39 BST