Identified - We are currently experiencing a service disruption that may cause degraded performance for Landline Verification checks on the Matchcode360 and Connexus services. Some checks may take longer than normal or timeout. As soon as there is an update on this issue we will provide a further update to customers.
Jan 21, 14:58 GMT
GBG Connexus Platform Degraded Performance
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Degraded Performance
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Educational Data (0368) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Australia - Consented (0270) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
GBG IDscan Operational
Hosted Platform (UK) Operational
Forensic Document Customer Service (FDCS) ? Operational
Hosted Platform (AUS) Operational
GBG Loqate (Matchcode360) Platform Degraded Performance
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Degraded Performance
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
AU / NZ GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Australian Electoral Roll - NON AML Operational
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Loqate Operational
Capture Operational
Verify Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 16, 08:03 GMT
In order for GBG to perform maintenance on our Production site we need to failover to our Standby site.

On Monday 27/01/2020 between 18:00-19:00 there will be a brief interruption of up to 5 minutes (usually less) on ID3/URU transactions.

We apologise for any inconvenience caused.
Posted on Jan 20, 16:18 GMT
Dear Customer,

Please be aware that the IdM platform is undergoing maintenance activities for the Connexus & Loqate (formerly Matchcode360) services, between 22:00 and 23:30 GMT on Tuesday the 28th of January 2020.

We do anticipate

Please note that this event is subject to date and time changes. Updates will be provided accordingly.

Internal ref: IDMCC67
Posted on Jan 21, 13:56 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

DVS Scheduled Maintenance - Immigration documents on Sunday 2 February 2020 9:00am to 5:00pm AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 03:50 GMT
As part of GBG's commitment to continuously improve the services we provide, we are undertaking essential system maintenance.

During this scheduled down time, all services will be unavailable as stated below:

Australian Times:
Date: Monday 3rd of February 2020
Time: 1am AEDT to 3am AEDT
Duration: 2 hours

New Zealand Times:
Date: Monday 3rd of February 2020
Time: 3am NZDT to 5am NZDT
Duration: 2 hours

We will endeavour to have the service back up and running as soon as we can.
Posted on Jan 22, 05:25 GMT
Past Incidents
Jan 22, 2020
Completed - The scheduled maintenance has been completed.
Jan 22, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 12:00 GMT
Scheduled - Planned Supplier Maintenance and Impact to International Sanctions and PEP Intelligence service

As part of a supplier change to the Detailed Investigation functionality within item checks International Sanctions and International PEP, GBG ID3global is changing the way it’s customers consume the information for the detailed investigation report.

Currently the information is navigated to via a URL link which can be opened within your web browser, this method is to be deprecated as this service will no longer be provided by the supplier. Instead, the information will be available in a PDF format which can be downloaded in your web browser or alternatively be streamed via the web service method call.

Benefits of this method of delivery for GBG ID3global customers:
• Provides a point in time snapshot of the information in a PDF from when user clicks on the link
• No more screen printing and copy and paste errors when users want to export from the URL link information
• PDF format is un-editable and can be saved by the user for documentation
• The previous URL link will change over time and may not provide a snapshot of the information that was used during the initial due diligence process

Only concerns customers using ID3global licence option : 2007 Sanctions - Detailed Investigation (Enables detailed investigations into Sanctions, Peps)

Impact to customer:
• Portal user: User will be directed to a PDF output in their browser rather than a URL link web page containing the information.
• Web Services user: If user is integrated to the previous method call they will now receive “This Web Service Method is no longer in use, please contact your account manager.” And will no longer receive detailed investigation information.

Interface Method call Status
Globalsearch GetDetailedInvestigation Due to be deprecated
Globalsearch GetDetailedInvestigationPDF New – to be used moving forward“

GBG Product Management
Jan 16, 15:41 GMT
Jan 21, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jan 21, 16:24 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 21, 15:37 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jan 21, 08:42 GMT
Update - Our data supplier has confirmed they are investigating this issue and we will provide further updates as soon as they are available from our supplier.
Jan 20, 16:09 GMT
Update - We are continuing to investigate this issue.
Jan 20, 13:04 GMT
Update - We are continuing to work with our supplier to obtain a fix for this issue.
Jan 20, 10:05 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 20, 02:17 GMT
Resolved - Please be advised that the VIC Electoral Roll data source service has resumed.
Jan 21, 05:19 GMT
Monitoring - We are monitoring the VIC Electoral Roll service regularly and will provide an update when the service has resumed.
Jan 21, 02:33 GMT
Investigating - Please be advised that the VIC Electoral Roll data source is currently unavailable due to maintenance. We will provide an update when maintenance is completed.
Jan 20, 22:30 GMT
Jan 20, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jan 20, 11:34 GMT
Identified - We continue to treat this matter as our top priority and all technical teams are working to determine the cause and resolution. We apologise that this issue is taking longer to resolve than we would like.

We will update you at 12:15 GMT or as soon as the issue is resolved. Thank you for your continued patience.
Jan 20, 11:15 GMT
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 11:15 GMT
Jan 20, 10:43 GMT
Resolved - This incident has been resolved.
Jan 20, 10:16 GMT
Update - We are continuing to investigate and work on this issue.
Jan 20, 09:32 GMT
Update - We are continuing to experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 19, 17:04 GMT
Update - We are continuing to experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Investigations with our supplier are continuing and our supplier has advised that they have deactivated the service to continue their investigation.

As a result some transactions processed using this item check will now return an error.

We apologise for this impact to your service.
Jan 19, 09:29 GMT
Update - We are continuing to investigate and our supplier has advised that they have deactivated the service to continue their investigation. As a result all transactions processed using this item check will now return an error. We apologise for this impact to your service.
Jan 18, 17:30 GMT
Update - We are continuing to work with our supplier to resolve this issue.
Jan 18, 16:58 GMT
Update - We are continuing to work on a fix for this issue.
Jan 18, 12:29 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

While the supplier services is responding as expected we have identified a much lower than normal match rate. We have escalated to the supplier to investigate
Jan 18, 09:34 GMT
Jan 19, 2020
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0322 - UK Geo Lifestyle

The incident duration was between 09:31 – 09:40 GMT 19/01/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jan 19, 10:00 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0261 - UK Bank Account Verification.

The incident duration was between 09:31 – 09:40 GMT 19/01/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jan 19, 09:58 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 09:31 – 09:40 GMT 19/01/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jan 19, 09:54 GMT
Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 17, 11:24 GMT
Jan 17, 2020
Completed - The scheduled maintenance has been completed.
Jan 17, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 17:00 GMT
Scheduled - This notification is to inform you of emergency maintenance work being carried out by our supplier to install additional critical security patches to maintain security of their service.

During the dates/times specified, the service will be unavailable for approximately 15 minutes and failures will occur for the below item checks.

We apologise for the short notice of this maintenance.
Jan 17, 14:18 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jan 17, 11:13 GMT
Update - Our platform team have implemented a fix which we are currently monitoring. As soon as this fix has been confirmed as resolving the issue then we will provide a further update.
Jan 17, 09:57 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 16, 14:58 GMT
Completed - The scheduled maintenance has been completed.
Jan 17, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 07:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 17, 06:01 GMT
Jan 16, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The issue occurred between16/01/2020 12:28 GMT & 16/01/2020 15:03 GMT
Jan 16, 16:18 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 16, 13:20 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jan 16, 16:05 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 16, 14:51 GMT
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 05:00 GMT
Scheduled - Dear Customer,



Please be aware that the IDscan UK Hosted platform will undergo a Database Failover test on the 16th of January at 05:00 - 06:00 (GMT). GBG have recently tested this process within a controlled test environment, the results were successful.



This event is subject to change and we will inform you of any updates to dates and times.



If you have any queries, please do not hesitate to contact the GBG Helpdesk by emailing helpdesk@gbgplc.com.



Internal ref: IDSCANCC-39
Jan 9, 11:13 GMT
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved as well as the other item checks affected.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 16, 00:58 GMT
Monitoring - We are observing successful transactions for customers since 2310 GMT. While the item checks have now returned to normal service we will continue to monitor for a period to ensure no further adverse impacts.

We will provide an update by 0100 GMT 16/01/2020
Jan 15, 23:49 GMT
Identified - Unfortunately, the service issue is ongoing. We continue to treat this matter as a priority and our technical team are working with our Credit Header supplier to determine the cause and resolution for the three affected item checks.

We apologise that this issue is taking longer to resolve than we would like.

We will update you at 0000 GMT 16/01/2020 or as soon as the issue is resolved. Thank you for your continued patience.
Jan 15, 22:52 GMT
Update - We are continuing to investigate this issue.
Jan 15, 22:12 GMT
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

This is also affecting the 261 - Bank Account Verification and 322 - UK Geo Lifestyle Item checks

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at 15/01/2020 23:00 GMT or upon development
Jan 15, 22:03 GMT
Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 GMT
Scheduled - Dear Customer,

Please be aware that the IdM platform is undergoing maintenance activities for the Connexus & Loqate (formerly Matchcode360) services, between 20:00 and 22:00 on Wednesday the 15th of January 2020.

Please note that this event is subject to date and time changes. Updates will be provided accordingly.
Jan 9, 16:53 GMT
Completed - The scheduled maintenance has been completed.
Jan 15, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 17:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Our supplier of these item checks is performing emergency changes to their service to apply important security patches.

During the dates/times specified, the service will be affected for approximately 15 minutes while their services are updated and restarted.
Jan 15, 14:53 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jan 15, 16:21 GMT
Update - We are continuing to work on a fix for this issue.
Jan 15, 13:28 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 15, 13:25 GMT
Postmortem - Read details
Jan 16, 10:57 GMT
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you as soon as possible.

To customers that have been affected by this issue, we would again like to apologise. If you need to speak to us regarding this issue, please contact the helpdesk on *0844 888 1136/01244 657321 or helpdesk@gbgplc.com*
Jan 15, 11:03 GMT
Investigating - We are currently experiencing a service disruption on the IDscan UK Hosted POC environment that prevents users from accessing the user interface. Our technical teams have been made aware and are in the process of restoring functionality. We apologise for any inconvenience caused and we will provide further updates once available.
Jan 15, 10:38 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Incident duration 14/01/2020 20:23 GMT - 15/01/2020 00:08 GMT
Jan 15, 05:42 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 15, 00:34 GMT
Jan 14, 2020
Postmortem - Read details
Jan 16, 10:25 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now fully resolved. Thank you for your patience whilst we restored service.
Jan 14, 10:51 GMT
Monitoring - The supplier has corrected the issue and both GBG and the Supplier are continuing to monitor.
Jan 14, 10:14 GMT
Update - The supplier is continuing investigations to the cause and GBG support teams are prioritised to provision any activities to support the supplier remediation. We do not currently have a resolution time and will continue to provide further updates as soon as we have them.
Jan 14, 09:55 GMT
Update - We are continuing to work on a fix for this issue.
Jan 13, 18:02 GMT
Update - The data supplier made a change to correct issue on Saturday but this was not effective. GBG and Supplier Teams investigated over weekend and are continuing to investigate. We do not currently have a resolution time for this but will provide further updates tomorrow morning.
Jan 13, 18:02 GMT
Update - Our service management team are continuing to work with our data supplier to obtain a resolution to this issue.
Jan 13, 09:34 GMT
Update - We are continuing to work on a fix for this issue.
Jan 12, 09:53 GMT
Update - This issue is still occurring and following monitoring, we believe this may be a full outage for these particular item checks. We will continue to provide updates through our status page.
Jan 11, 15:19 GMT
Update - The supplier maintenance completion time has now expired, however unfortunately we are still seeing some further intermittent errors for these item checks. We have re-raised this to our data supplier and are continuing to monitor this issue in conjunction with the supplier.

Please accept our apologies that this issue is still ongoing.
Jan 11, 09:54 GMT
Update - We are awaiting the supplier to complete the maintenance mentioned previously.
Jan 10, 15:35 GMT
Update - Our supplier has made GBG aware of an intermittent capability issue on their service. They have completed a maintenance window to address this on Saturday (04/01/2020). The final part of this remediation work will take place on the 11/01/2020 (which has been communicated on this page). After the maintenance work this coming Saturday, we have been advised that the intermittent issue will no longer affect your service. We apologise for the inconvenience caused.
Jan 9, 16:00 GMT
Update - We are continuing to work on a fix for this issue.
Jan 9, 16:00 GMT
Update - Our supplier is working on a platform based fix to this issue and we will continue to provide further updates as soon as we have them.
Jan 9, 15:53 GMT
Update - We are continuing to work on a fix for this issue.
Jan 9, 12:30 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 9, 09:23 GMT
Jan 13, 2020
Resolved - Please be advised that you may have experienced a service disruption that may have prevented you from using our service.

The incident duration was between 08.30 – 09.45 GMT 13/01/2020

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk on 01244 657321 or helpdesk@gbgplc.com
Jan 13, 10:07 GMT
Jan 12, 2020
Resolved - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

The incident duration was between 04.43 – 10.05 GMT 12/01/2020
Jan 12, 13:46 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 04.43 – 05.05 GMT 12/01/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Jan 12, 11:33 GMT
Completed - The scheduled maintenance has been completed.
Jan 12, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 07:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 6, 10:14 GMT
Jan 11, 2020
Completed - The scheduled maintenance has been completed.
Jan 11, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 8, 22:22 GMT
Completed - The scheduled maintenance has been completed.
Jan 11, 05:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 3, 10:50 GMT
Jan 9, 2020
Completed - The scheduled maintenance has been completed.
Jan 9, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Dec 18, 11:49 GMT
Completed - The scheduled maintenance has been completed.
Jan 9, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 05:00 GMT
Update - Dear Customer,

Please be aware that the IDscan Australia Hosted platform will undergo maintenance activities on the 9th of January at 05:00 - 06:00 (GMT). This event is subject to change and we will inform you of any updates to dates and times.

If you have any queries, please do not hesitate to contact the GBG Helpdesk by emailing helpdesk@gbgplc.com.

Internal ref: IDSCANCC-44
Jan 3, 10:46 GMT
Update - We will be undergoing scheduled maintenance during this time.
Jan 2, 14:57 GMT
Scheduled - Dear Customer,

Please be aware that the IDscan Australia Hosted platform will undergo maintenance activities on the 9th of January at 05:00 - 06:00 (GMT). This event is subject to change and we will inform you of any updates to dates and times.

If you have any queries, please do not hesitate to contact the GBG Helpdesk by emailing helpdesk@gbgplc.com.

Internal ref: IDSCANCC-44
Jan 2, 14:56 GMT
Jan 8, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Incident duration 06:25 - 11:59 GMT 08/01/2020
Jan 8, 12:21 GMT
Update - We are continuing to investigate this issue.
Jan 8, 11:03 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 8, 07:39 GMT