Update - GBG Support teams are continuing to investigate this complex issue with our third-party supplier. Root cause analysis so far does not indicate any faults within the ID3Global platform but we are continuing to work with our supplier to resolve as soon as possible. GBG would like to apologise for any inconvenience caused and will provide further updates as soon as they are available.
Nov 25, 13:30 GMT
Update - GBG Support teams are continuing to investigate this complex issue with our third-party supplier. Root cause analysis so far does not indicate any faults within the ID3Global platform but we are continuing to work with our supplier to resolve as soon as possible. GBG would like to apologise for any inconvenience caused and will provide further updates as soon as they are available.
Nov 19, 16:08 GMT
Update - Our data supplier is continuing to investigate this issue on their platform in conjunction with our ID3 platform team.
Nov 18, 19:29 GMT
Update - This issue is unfortunately still ongoing with our data supplier. They are working on a fix for this and hope to restore the service as soon as possible.
Nov 15, 12:11 GMT
Update - This issue is unfortunately still ongoing with our data supplier. They are working on a fix for this and hope to restore the service as soon as possible.
Nov 11, 16:15 GMT
Update - Our service management team and data supplier are continuing to work on a resolution of this issue.
Nov 8, 17:29 GMT
Update - This issue is unfortunately still ongoing with our data supplier. They are working on a fix for this and hope to restore the service as soon as possible.
Nov 4, 17:33 GMT
Update - We are continuing to work on a fix for this issue.
Nov 1, 18:24 GMT
Update - We are continuing to work on a fix for this issue.
Oct 28, 10:51 BST
Update - We are continuing to work on a resolution with our data supplier.
Oct 25, 19:06 BST
Update - Unfortunately this issue is still ongoing, however work is continuing between our platform team and the data supplier.
Oct 21, 17:38 BST
Update - This issue is unfortunately still ongoing with our data supplier who are still working on a fix for this issue.
Oct 18, 09:04 BST
Update - This issue is unfortunately still ongoing with our data supplier who are still working on a fix for this issue.
Oct 14, 09:25 BST
Update - We are aware of an intermittent issue which usually happens on the hour, every hour. If the transactions that receive a 9999 are rerun at a later point they get provided a true result (pass or refer)

Our supplier is having difficult finding the root cause of this issue. We appreciate your patience with this issue.
Oct 11, 09:02 BST
Update - We are aware of an intermittent issue which usually happens on the hour, every hour. If the transactions that receive a 9999 are rerun at a later point they get provided a true result (pass or refer)

Our supplier is having difficult finding the root cause of this issue. We appreciate your patience with this issue.
Oct 8, 10:50 BST
Update - We are continuing to work on a fix for this issue.
Oct 7, 09:46 BST
Update - Further investigations with the data supplier for this service are still ongoing.
Oct 6, 09:07 BST
Update - We are continuing to work on a fix for this issue.
Oct 5, 09:04 BST
Update - Please be advised that this incident continues to intermittently affect our India PAN service.

As per previous updates we are continuing to investigate the root cause of this issue.

We sincerely apologise for any inconvenience this may be causing you, and thank you for your patience as we work with our supplier to fully restore service.
Oct 4, 08:12 BST
Update - We are continuing to work with our supplier to resolve the service issue as soon as possible.
Oct 3, 09:00 BST
Update - We are continuing to work with our supplier to resolve the service issue as soon as possible.
Oct 2, 09:00 BST
Update - We are continuing to work on a fix for this issue.
Oct 1, 09:06 BST
Update - We are continuing to work on a fix for this issue.
Sep 30, 09:00 BST
Update - We are continuing to investigate this issue, in conjunction with our data supplier and platform team.
Sep 29, 15:49 BST
Update - We are continuing to work on a fix for this issue.
Sep 29, 12:18 BST
Update - Unfortunately we are still experiencing a service disruption that may be preventing you from processing transactions on our India PAN Service

Thank you for your patience whilst we work with our supplier to restore service.
Sep 29, 08:42 BST
Update - Our data supplier has confirmed there is data provider issue which they are currently investigating.
Sep 28, 16:03 BST
Update - Unfortunately, the service issue is ongoing. The technical team are working to determine the cause and resolution.

Unfortunately we cannot provide a fix ETA at the moment.

We will update you at 15:30 BST or as soon as the issue is resolved. Thank you for your continued patience.
Sep 28, 12:30 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 28, 09:14 BST
Update - We are continuing to work on a fix for this issue.
Nov 25, 13:29 GMT
Identified - Unfortunately we have been informed by our supplier that there is still a disruption to this service and so this issue is still ongoing.
Nov 19, 08:48 GMT
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Major Outage
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Degraded Performance
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Major Outage
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG ProID Operational
GBG IDscan Core Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
Address Complete Operational
Capture China Operational
Verify China Operational
CAFS Operational
Group-IB Secure Bank Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Sunday 12th December 2021, between 01:00 GMT and 02:30 GMT, GBG will be performing maintenance to ID3global’s Database to deliver capabilities to support future platform expansion.

GBG seeks to complete maintenance without any significant impact but we must apologise that this maintenance window will contain a single period of up to 30 minutes when no transactions will be processed. During that period our customers will see or receive ‘access denied’ responses to any requests as we will be blocking incoming transactions.

We apologise for this impact and have worked to ensure this is the smallest impact to our customers.

Kind regards
Service Management
Posted on Nov 30, 17:31 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:22 BST
Notification of Planned Maintenance - ID3/URU Dec 19, 23:45 - Dec 20, 00:45 GMT
Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Posted on Dec 6, 17:40 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 19:03 GMT
Past Incidents
Dec 8, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now fully resolved. Thank you for your patience whilst we restored service.

The incident duration was between 17.20 GMT 07/12/21 – 00.30 GMT 08/12/21
Dec 8, 08:19 GMT
Monitoring - A majority of the requests are now successful, but there might be some disruption that may continue overnight until AWS have restored all services.
Dec 7, 23:41 GMT
Update - Service correction. We are continuing to work on a fix for GBG Investigate - Email Validation
Dec 7, 18:07 GMT
Update - We are continuing to work on a fix for this issue.
Dec 7, 18:06 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Dec 7, 17:43 GMT
Dec 7, 2021
Completed - The scheduled maintenance has been completed.
Dec 7, 20:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 20:00 GMT
Scheduled - Please be advised that due to a scheduled outage at our third party provider, the DVS, verification using some data sources will be unavailable, as stated below:

Environment: Production
Document: TAS Birth, marriage and change of name certificates
Date: Wednesday 8 December 2021
Time: 7:00am to 7:30am AEDT

As a result, verification rates may be lower than the expected.
Nov 30, 12:03 GMT
Completed - The scheduled maintenance has been completed.
Dec 7, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 08:00 GMT
Scheduled - Please be advised that due to a scheduled outage at our third party provider, the DVS, verification using some data sources will be unavailable, as stated below:

Environment: Production
Document: NSW Birth, marriage and change of name certificates
Date: Wednesday 7 December 2021
Time: 7:00pm to 10:00pm AEDT

As a result, verification rates may be lower than the expected.
Dec 7, 04:40 GMT
Dec 6, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 3:30 – 4:35 GMT 06/12/2021
Dec 6, 08:08 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Dec 6, 04:35 GMT
Dec 5, 2021
Completed - The scheduled maintenance has been completed.
Dec 5, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 04:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Documents: NSW Birth, marriage and change of name certificates
Date: Sunday 5 December 2021
Time: 12:00pm to 3:00pm AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 30, 02:50 GMT
Completed - The scheduled maintenance has been completed.
Dec 5, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 00:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Dec 2, 11:08 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Dec 2, 11:08 GMT
Dec 4, 2021
Completed - The scheduled maintenance has been completed.
Dec 4, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 19:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Passport
Date: Sunday 5 December 2021
Time: 6:00am to 10:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 30, 12:04 GMT
Completed - The scheduled maintenance has been completed.
Dec 4, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Sunday 05th December 2021 - 00:00 AEDT (02:00 NZDT)
Sunday 05th December 2021 - 02:00 AEDT (04:00 NZDT)
Duration: 2 hours

FCS illion Data sources

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 19, 04:45 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:52 – 12:00 GMT DATE 04/12/21
Dec 4, 12:26 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Dec 4, 11:54 GMT
Dec 3, 2021
Completed - The scheduled maintenance has been completed.
Dec 3, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is planned maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 19, 08:20 GMT
Completed - The scheduled maintenance has been completed.
Dec 3, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Documents: NSW Birth, marriage and change of name certificates
Date: Friday 3 December 2021
Time: 7:00pm to 9:00pm AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 30, 02:47 GMT
Resolved - Please be advised that the below service has been restored
Document
• Driver Licence (all states)
Date
• Friday 3 December 2021
Time
• 11:20am to 11:31am AEDT
Dec 3, 00:55 GMT
Identified - The greenID technology team advises that the Driver Licence (All States) are unexpectedly unavailable.

Verifications with the Driver Licence (All States) may produce errors.

Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.
Dec 3, 00:41 GMT
Dec 2, 2021
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 18:34 – 18:36 GMT DATE 02/12/21

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Dec 2, 18:56 GMT
Completed - The scheduled maintenance has been completed.
Dec 2, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable for approximately 30 minutes and failures will occur for the below item checks.
Dec 1, 15:06 GMT
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021
Completed - The scheduled maintenance has been completed.
Nov 29, 18:40 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 18:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out on our GBG Investigate platform.

During the dates/times specified, the service may be unavailable.
Nov 26, 16:11 GMT
Completed - The scheduled maintenance has been completed.
Nov 29, 00:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 23:45 GMT
Scheduled - Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Nov 18, 13:42 GMT
Nov 28, 2021
Completed - The scheduled maintenance has been completed.
Nov 28, 18:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 17:31 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• QLD Birth, marriage and change of name certificates
Date
• Monday 29 November 2021
Time
• 4:30am to 5:30am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 25, 22:54 GMT
Completed - The scheduled maintenance has been completed.
Nov 28, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 07:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier. During this time there could be up to 2 minutes of downtime with this supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 20, 08:03 GMT
Nov 27, 2021

No incidents reported.

Nov 26, 2021
Resolved - Please be advised that GBG support teams identified some brief increased latency and errors across Loqate services during this period. Service self-restored shortly afterwards and investigation is ongoing to confirm the root cause and any actions needed.

The incident duration was between 20:05 – 20:08 BST/GMT 26/11/2021

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Nov 26, 20:44 GMT
Postmortem - Read details
Nov 26, 20:23 GMT
Resolved - Please be advised that GBG support teams identified increased load against the Phone Validation service earlier which required a strategic restart of the affected component. Service was restored and support teams are continuing to monitor.

The incident duration was between 15:00 – 16:55 GMT 26/11/2021

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Nov 26, 18:27 GMT
Nov 25, 2021

Unresolved incidents: Service Disruption - ID3 Global / Malaysia Financial (354), Service Disruption - ID3Global / India Permanent Account Number (PAN) (0375).

Nov 24, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:16 – 10:20 GMT DATE 24/11/21
Nov 24, 10:52 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 24, 10:20 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09:00 - 09:46 GMT DATE 24/11/21
Nov 24, 10:25 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 24, 09:24 GMT