All Systems Operational
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Affordability Indicators (0393) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Consented (0270) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
Egypt Identity (0381) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Qatar Identity (0382) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
Loqate Operational
Capture Operational
Verify Operational
CAFS Operational
Group-IB Secure Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: QLD birth, marriage and change of name certificates
Date: 25th January 2021 (Monday)
Time: 4:30am to 5:30am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 18, 23:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Monday 25 January 2021
Time
• 5:00am to 8:00am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 17, 23:36 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is due to system maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

ID3 Hong Kong Population (0324)

26/01/2021 18:00 GMT to 23:00 GMT
Posted on Jan 13, 14:40 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Wednesday 27 January 2021
Time
• 5:00am to 8:00am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 17, 23:34 GMT
Dear customers,

Due to our Service provider performing some upgrades and whilst we expect no interruption, we want to mitigate any chance of this. Therefore we need to failover to our other site.

You may experience up to a 5 minute interruption during this time.

We apologise for the inconvenience caused.
Posted on Jan 18, 14:49 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA birth, marriage and change of name certificates
Date
• Sunday 31 January 2021
Time
• 12:30pm to 6:30pm AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 17, 23:39 GMT
Update - Updated with correct time (PM).
Dec 10, 15:32 GMT
Scheduled - Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Dec 10, 15:22 GMT
Dear customers,

Due to our Service provider performing some upgrades and whilst we expect no interruption, we want to mitigate any chance of this. Therefore we need to failover to our other site.

You may experience up to a 5 minute interruption during this time.

We apologise for the inconvenience caused.
Posted on Jan 18, 14:50 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

This routine supplier maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 22, 10:56 GMT
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 09:38 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 18, 14:46 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 21, 13:05 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Dec 21, 13:06 GMT
Past Incidents
Jan 24, 2021
Completed - The scheduled maintenance has been completed.
Jan 24, 04:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures may occur for the below item checks.
Jan 20, 21:16 GMT
Completed - The scheduled maintenance has been completed.
Jan 24, 04:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service may be unavailable and failures will occur for the below item checks.
Jan 20, 21:13 GMT
Completed - The scheduled maintenance has been completed.
Jan 24, 04:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service may be unavailable and failures will occur for the below item checks.
Jan 20, 19:44 GMT
Jan 23, 2021

No incidents reported.

Jan 22, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14:18 – 15:36 GMT 22/01/2021
Jan 22, 16:10 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 22, 15:17 GMT
Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 19:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 10:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• SA birth, marriage and change of name certificates
Date
• Thursday 21 January 2021 to Friday 22 January 2021
Time
• 9:30pm Thursday to 6:30am Friday AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 17, 23:41 GMT
Jan 20, 2021
Resolved - Time Detected: 12:00 PM EST
Time Resolved: 1:25 PM EST

Issues with certain verify nodes caused some requests to verify to fail. Pulled affected nodes and shifted traffic to working systems.

Further investigation required to identify root cause.
Jan 20, 17:00 GMT
Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021
Completed - The scheduled maintenance has been completed.
Jan 16, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 14:45 GMT
Scheduled - This notification is to inform you of maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 16, 14:44 GMT
Completed - The scheduled maintenance has been completed.
Jan 16, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 14, 16:46 GMT
Jan 15, 2021
Completed - The scheduled maintenance has been completed.
Jan 15, 07:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:15 GMT
Scheduled - During this maintenance up to a 5 minute period you may receive no matches against the NCOA Database. We have carefully chosen this time of maintenance to hopefully minimise the disruption caused
Jan 14, 09:40 GMT
Completed - The scheduled maintenance has been completed.
Jan 15, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service may be unavailable and failures will occur for the below item checks.

Thursday 14th January from 23:00 GMT to Friday 15th January 04:00 GMT

ID3 UK Entitlement to Drive Check (0337)
Jan 13, 09:07 GMT
Jan 14, 2021
Resolved - This incident has been resolved.
Jan 14, 17:13 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 16:13 GMT
Identified - Initial investigations have determined that the issue lies at our provider's level.

Users may be experiencing intermittent connectivity issues preventing access to the service and/or slowness/timeouts when processing email addresses.

We’re working closely with our provider to find out once the service stability has been brought back.

Unfortunately we are unable to provide a fix ETA at the moment.

Apologies for any inconvenience caused and thank you for your patience whilst we restore our service back to our usual level.
Jan 14, 16:07 GMT
Completed - The scheduled maintenance has been completed.
Jan 14, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 13:01 GMT
Scheduled - Dear Customer,

We are happy to announce that our latest 20.10 Release is scheduled to be deployed on Thursday the 14th of January at 13:00-14:00 PM (GMT).

Release Highlights:

Raise Ticket with Helpdesk from Investigation Studio

Passive Liveness UX Enhancements

Metadata Improvements

To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/20-12/

If you have any queries, please do not hesitate to contact your Customer Success Manager.

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.
Jan 7, 08:41 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 08:22 – 08:27 GMT 14/01/2021
Jan 14, 08:55 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 14, 08:33 GMT
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 05:01 GMT
Scheduled - Dear Customer,

We are happy to announce that our latest 20.10 Release is scheduled to be deployed on Thursday the 14th of January at 05:00-06:00 AM (GMT).

Release Highlights:

Raise Ticket with Helpdesk from Investigation Studio

Passive Liveness UX Enhancements

Metadata Improvements

To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/20-12/

If you have any queries, please do not hesitate to contact your Customer Success Manager.

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.
Jan 7, 08:40 GMT
Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11/01/2021 at 18:10 - 10.50 GMT 12/01/2021
Jan 12, 11:00 GMT
Update - We are continuing to work on a fix for this issue.
Jan 12, 10:17 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 12, 01:26 GMT
Jan 11, 2021
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing requests to api.addressy.com. This disruption was limited to requests originating within North America and would have affected 1-5% of traffic.

The incident was detected at 2:27 GMT and resolved at – 2:55 GMT on January 9th, 2021.

A failed server was intermittently responding with errors. This was removed and restarted, and further error detection has been put into place to anticipate any other problems of this nature.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on 0800 198 6460 or CaptureSupport@Loqate.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jan 11, 11:11 GMT
Completed - The scheduled maintenance has been completed.
Jan 11, 00:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 23:30 GMT
Scheduled - Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Dec 10, 15:20 GMT
Completed - The scheduled maintenance has been completed.
Jan 11, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Dec 21, 13:04 GMT
Jan 10, 2021