All Systems Operational
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit (0525) Operational
Australia Property (0526) Operational
Australia Telephone (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan USA PROD ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate SaaS Platform Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
Review Service Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
ExpectID Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notification of Planned Supplier Maintenance - greenID Centrelink (DVS) Jul 27, 2024 15:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Centrelink
Start Date and Time - 28 July 2024 — 12:00AM AEST
End Date and Time - 28 July 2024 — 6:00AM AEST
Posted on Jul 25, 2024 - 07:09 BST
Notification of Planned Supplier Maintenance - ID3global / UK Credit Bureau (Basic) (0394), Credit Bureau (Advanced) (0395) Jul 28, 2024 00:00-07:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 26, 2024 - 14:48 BST
Notification of Planned Supplier Maintenance - greenID ACI Red Shield Jul 28, 2024 06:00-08:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Date/Time
July 28, 2024 12:00 AM Central Daylight Time

End Date/Time
July 28, 2024 02:00 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 11, 2024 - 00:25 BST
Notification of Planned Supplier Maintenance - 0411 Trust Core Jul 28, 2024 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 05, 2024 - 17:29 GMT
Notification of Planned Supplier Maintenance - ID3global / UK Credit Bureau (Basic) (0394), Credit Bureau (Advanced) (0395) Jul 28, 2024 18:30 - Jul 29, 2024 00:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 26, 2024 - 14:47 BST
Loqate Maintenance - Loqate Capture V4 Jul 29, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 09:56 BST
Notification of Planned Supplier Maintenance - ID3 UK Consumer Bank Account Verification (0503) Jul 30, 2024 03:00-05:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine platform maintenance

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 10, 2024 - 15:10 BST
Loqate Maintenance - Loqate Capture V4 Jul 30, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 10:11 BST
Notification of Planned Supplier Maintenance - greenID - DVS - WA Birth, Marriage and Change of Name Certificates Jul 30, 2024 12:00-14:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: WA Birth, Marriage and Change of Name Certificates

Start Date and Time: 30 July 2024 — 9:00PM AEST

End Date and Time: 30 July 2024 — 11:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 23, 2024 - 06:06 BST
Loqate Maintenance - Loqate Capture V4 Jul 31, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 10:15 BST
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Aug 1, 2024 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:35 BST
Loqate Maintenance - Loqate Capture V4 Aug 1, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 10:16 BST
Notification of Planned Supplier Maintenance - greenID DVS Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa Aug 3, 2024 06:00-09:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa

Start Date and Time
3 August 2024 — 3:00PM AEST

End Date and Time
3 August 2024 — 6:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 24, 2024 - 08:13 BST
Software maintenance period for AssureID Connect (cloud) and ExpectID Scan Aug 4, 2024 05:00-06:00 BST
Greetings Valued Customer,
IDology has scheduled an upcoming software maintenance period for AssureID Connect (cloud) and ExpectID Scan customers only. Locally installed AssureID software users will be unaffected by this software update.
The purpose of this maintenance window is to update our database for security and to ensure that ongoing relevant patches are issued. You may experience a marginally degraded service during this period.

Environment/Region Start Time (UTC) End Time (UTC)
European Union Sunday, August 4, 2024 04:00 UTC Sunday, August 4, 2024 5:00 UTC
United States Sunday, August 4, 2024 04:00 UTC Sunday, August 4, 2024 05:00 UTC
Asia Pacific Saturday, August 3, 2024 16:00 UTC Saturday, August 3, 2024 17:00 UTC

Duration:
1 hour

Impact:
Customers may experience an increase in error responses during the maintenance window.
If you have any questions about this scheduled maintenance, contact IDology Technical Support at 213.867.2625, Monday – Friday, 8:30AM to 8:00PM US Eastern Time or submit a ticket at https://gbgamericas.my.site.com/support/s/.

Thank you,

IDology Technical Support
Posted on Jul 25, 2024 - 00:48 BST
Notification of Planned Supplier Maintenance - 0411 Trust Core Aug 4, 2024 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

*Can we describe the maintenance*

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 25, 2024 - 10:24 BST
Loqate Maintenance - Loqate Capture V4 Aug 5, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 11:19 BST
Loqate Maintenance - Loqate Capture V4 Aug 6, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 11:20 BST
Loqate Maintenance - Loqate Capture V4 Aug 7, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 11:20 BST
Loqate Maintenance - Loqate Capture V4 Aug 8, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 11:20 BST
Notification of Planned Third Party Supplier Maintenance - greenID - Super and Payroll Aug 9, 2024 21:00 - Aug 10, 2024 09:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Data source
• Super and Payroll - Superannuation data source & Payroll data source
Date
• Saturday August 10th 2024
Time
• 6:00am to 6:00pm AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 08, 2024 - 05:18 BST
Notification of Planned Supplier Maintenance - 0411 Trust Core Aug 11, 2024 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 25, 2024 - 09:22 BST
Loqate Maintenance - Loqate Capture V4 Aug 12, 2024 08:00-16:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 2024 - 10:32 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Jul 25, 2024 - 10:00 BST
Loqate Maintenance - Loqate Capture V4 Aug 13, 2024 08:00-16:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 2024 - 10:41 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 2024 - 10:14 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Jul 25, 2024 - 10:01 BST
Loqate Maintenance - Loqate Capture V4 Aug 14, 2024 08:00-16:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 2024 - 10:15 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Jul 25, 2024 - 10:02 BST
Loqate Maintenance - Loqate Capture V4 Aug 15, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 10:03 BST
Notification of Planned Supplier Maintenance - ID3global - 0348 - Czech Republic Population Aug 17, 2024 10:00-17:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 04, 2024 - 09:32 GMT
Notification of Planned Supplier Maintenance - 0201 - Germany Consumer 0202 - Germany Postal 0203 - Germany Landline 0204 - Germany Mobile Aug 18, 2024 00:00-04:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 25, 2024 - 16:13 BST
Notification of Planned Supplier Maintenance - 0411 Trust Core Aug 18, 2024 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 25, 2024 - 09:23 BST
Notification of Planned Supplier Maintenance - ID3global - PEP and Sanctions Item Checks Aug 19, 2024 05:00-07:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 12, 2024 - 11:07 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 12, 2024 - 10:50 BST
Loqate Maintenance - Loqate Capture V4 Aug 19, 2024 08:00-16:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 2024 - 10:17 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Jul 25, 2024 - 10:11 BST
Loqate Maintenance - Loqate Capture V4 Aug 20, 2024 08:00-16:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 2024 - 10:22 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Jul 25, 2024 - 10:12 BST
Loqate Maintenance - Loqate Capture V4 Aug 21, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 10:14 BST
Loqate Maintenance - Loqate Capture V4 Aug 22, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 10:16 BST
Notification of Planned Third Party Supplier Maintenance - greenID - Super and Payroll Aug 23, 2024 21:00 - Aug 24, 2024 09:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Data source
• Super and Payroll - Superannuation data source & Payroll data source
Date
• Saturday August 24th 2024
Time
• 6:00am to 6:00pm AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 08, 2024 - 05:20 BST
Notification of Planned Supplier Maintenance - 0411 Trust Core Aug 25, 2024 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 25, 2024 - 09:24 BST
Loqate Maintenance - Loqate Capture V4 Aug 26, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 10:16 BST
Loqate Maintenance - Loqate Capture V4 Aug 27, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 10:18 BST
Loqate Maintenance - Loqate Capture V4 Aug 28, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 10:22 BST
Loqate Maintenance - Loqate Capture V4 Aug 29, 2024 08:00-16:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Jul 25, 2024 - 10:23 BST
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Sep 1, 2024 00:00-01:00 BST
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:35 BST
Notification of Planned Supplier Maintenance - 0411 Trust Core Sep 1, 2024 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 25, 2024 - 09:25 BST
Notification of Planned Supplier Maintenance - 0411 Trust Core Sep 8, 2024 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 25, 2024 - 09:12 BST
Notification of Planned Supplier Maintenance - ID3 Hong Kong Population (0324) Sep 13, 2024 19:00 - Sep 14, 2024 00:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is planned routine business continuity work.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 24, 2024 - 15:16 BST
Notification of Planned Supplier Maintenance - 0411 Trust Core Sep 15, 2024 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 25, 2024 - 09:12 BST
Notification of Planned Supplier Maintenance - ID3global - 0348 - Czech Republic Population Sep 21, 2024 10:00-17:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 04, 2024 - 09:34 GMT
Notification of Planned Supplier Maintenance - 0411 Trust Core Sep 22, 2024 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 25, 2024 - 09:13 BST
Notification of Planned Supplier Maintenance - ID3global - PEP and Sanctions Item Checks Sep 23, 2024 05:00-07:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 12, 2024 - 10:54 BST
Notification of Planned Supplier Maintenance - ID3global / Germany Financial (0251), Austria Financial (0252) & Switzerland Financial (0253) Sep 28, 2024 23:00 - Sep 29, 2024 05:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 02, 2024 - 11:05 GMT
Notification of Planned Supplier Maintenance - 0411 Trust Core Sep 29, 2024 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 25, 2024 - 09:13 BST
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Oct 1, 2024 00:00-01:00 BST
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Jul 01, 2024 - 09:35 BST
Past Incidents
Jul 27, 2024
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 27, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jul 27, 08:00 BST
Jul 26, 2024
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 26, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jul 26, 08:00 BST
Jul 25, 2024
Notification of Planned Supplier Maintenance - 0411 Trust Core - ID3Global
Completed - The scheduled maintenance has been completed.
Jul 25, 23:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 25, 16:28 BST
Notification of Planned Supplier Maintenance - ID3 Australia Item Checks - (0298-0305)
Completed - The scheduled maintenance has been completed.
Jul 25, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the supplier is not expecting any downtime.
Jul 18, 08:35 BST
Compliance - Slight Service Degradation to UI and GO
Resolved - This incident has been resolved.
Jul 25, 17:01 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 21:48 BST
Update - We are continuing to investigate this issue.
Jul 10, 03:54 BST
Update - We are continuing to investigate this issue.
Jul 10, 03:53 BST
Investigating - The compliance platform is currently experiencing technical issues which may result in slower user interface load times, affecting your ability to browse and search for applications and transactions. Our team is working diligently to resolve these issues. We appreciate your patience and understanding.

We will notify you as soon as the service is fully restored.
Jul 10, 03:50 BST
Notification of Planned Supplier Maintenance - greenID - DVS - VIC Birth, Marriage and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Jul 25, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: VIC Birth, Marriage and Change of Name Certificates

Start Date and Time: 25 July 2024 — 5:00PM AEST

End Date and Time: 26 July 2024 — 1:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 24, 07:13 BST
Notification of Planned Supplier Maintenance - greenID WA BDM
Completed - The scheduled maintenance has been completed.
Jul 25, 14:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 12:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA BDM

Start Date and Time
25 July 2024 — 9:00PM AEST

End Date and Time
25 July 2024 — 11:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 24, 01:29 BST
Notification of Planned Supplier Maintenance - greenID - DVS - WA Birth, Marriage and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Jul 25, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 12:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: WA Birth, Marriage and Change of Name Certificates

Start Date and Time: 25 July 2024 — 9:00PM AEST

End Date and Time: 25 July 2024 — 11:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 23, 07:58 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 25, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jul 25, 08:00 BST
Jul 24, 2024
Service Disruption - Verify Latency
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 12:50 BST – 13:12 BST 24/07/2024

To customers that have been affected by this issue, we would again like to apologise.
Jul 24, 13:42 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Jul 24, 13:20 BST
Service Disruption - Loqate Capture V4
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 11:05 BST – 11:21 BST 24/07/2024

To customers that have been affected by this issue, we would again like to apologise.
Jul 24, 11:41 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Jul 24, 11:19 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 24, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jul 24, 08:00 BST
Service Disruption - ID3Global_ UK Credit Reference Bureau (Advanced)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 01:17 BST – 07:05 BST 24/07/2024
Jul 24, 08:18 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 24, 06:36 BST
Jul 23, 2024
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 23, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jul 23, 08:00 BST
Jul 22, 2024
Notification of Planned Supplier Maintenance - greenID DVS Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa
Completed - The scheduled maintenance has been completed.
Jul 22, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected

Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa

Start Date and Time

23 July 2024 — 5:00AM AEST

End Date and Time

23 July 2024 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 9, 01:43 BST
Notification of Planned Supplier Maintenance - greenID - DVS - SA Birth, Marriage and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Jul 22, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: SA Birth, Marriage and Change of Name Certificates

Start Date and Time: 22 July 2024 — 7:00PM AEST

End Date and Time 23 July 2024 — 12:30AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 12, 01:04 BST
Service Disruption - Capture V4 Errors
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 13:55 - 14:20 BST

To customers that have been affected by this issue, we would again like to apologise.
Jul 22, 14:30 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

Incident Start Time 13:55 BST 22/07/2024

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Jul 22, 14:13 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 22, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 22, 05:00 BST
Service Incident for ID3global - Canada Credit Bureau (FINTRAC) (0409)
Resolved - This incident has been resolved.
Start time 20:31 - End time 21:33 21-July-2024
Jul 22, 08:09 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 21, 21:37 BST
Notification of Planned Supplier Maintenance - ID3global - PEP and Sanctions Item Checks
Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 12, 10:35 BST
Service Disruption - Loqate - Phone validation - Australian phone numbers
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

To customers that have been affected by this issue, we would again like to apologise.
Jul 22, 06:27 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Jul 22, 00:22 BST
Notification of Planned Platform Maintenance - IDscan
Completed - The scheduled maintenance has been completed.
Jul 22, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:01 BST
Scheduled - Dear Customer,

Please be aware that the IDscan UK POC Enterprise service will be undergoing maintenance activities during the date and times stated.
Any journeys made prior to this maintenance window within the IDscan POC database will be erased, after this work has been completed.

Any questions, please contact the GBG Helpdesk.
Jul 18, 10:01 BST
Retrospective Service Disruption - greenID ACI Red Shield Device ID
Resolved - The service has been restored - ACI Red Shield Device ID

Start Date/Time
July 18, 2024 11:30 PM Central Daylight Time

End Date/Time
July 19, 2024 04:17 AM Central Daylight Time
Jul 22, 00:43 BST
Notification of Planned Supplier Maintenance - ID3global / UK Credit Bureau (Basic) (0394), Credit Bureau (Advanced) (0395)
Completed - The scheduled maintenance has been completed.
Jul 22, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 19, 10:24 BST
Jul 21, 2024
Service Disruption - greenID - DVS - SA Birth, Change of Name and Marriage Certificates
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Document/s Affected: SA Birth, Marriage and Change of Name Certificates

Start Date and Time 22 July 2024 — 2:02AM AEST

End Date and Time 22 July 2024 — 8:35AM AEST
Jul 21, 23:43 BST
Investigating - SA Birth, marriage and change of name certificates are unexpectedly unavailable.

The transaction with SA Birth, marriage and change of name certificates datasources may return errors.

Start Date and Time 22 July 2024 — 2:02AM AEST

The resolution time is currently unknown.
Jul 21, 17:57 BST
Notification of Planned Supplier Maintenance - greenID DVS Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa
Completed - The scheduled maintenance has been completed.
Jul 21, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected

Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa

Start Date and Time

22 July 2024 — 5:00AM AEST

End Date and Time

22 July 2024 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 8, 03:56 BST
Notification of Planned Supplier Maintenance - 0411 Trust Core
Completed - The scheduled maintenance has been completed.
Jul 21, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 5, 17:27 GMT
Notification of Planned Supplier Maintenance - greenID DVS NSW BDM
Completed - The scheduled maintenance has been completed.
Jul 21, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
21 July 2024 — 8:00AM AEST

End Date and Time
21 July 2024 — 4:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 17, 02:32 BST
Notification of Planned Supplier Maintenance - greenID DVS Driver Licence
Completed - The scheduled maintenance has been completed.
Jul 21, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Driver Licence

Start Date and Time
21 July 2024 — 5:00AM AEST

End Date and Time
21 July 2024 — 9:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 19, 01:19 BST
Notification of Planned Supplier Maintenance - greenID - DVS - Driver Licence
Completed - The scheduled maintenance has been completed.
Jul 21, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: Driver Licence

Start Date and Time: 21 July 2024 — 5:00AM AEST

End Date and Time: 21 July 2024 — 9:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 8, 00:39 BST
Jul 20, 2024
Service Disruption - ID3global / Denmark Personal ID (244)
Resolved - This incident has been resolved.
Jul 20, 19:44 BST
Update - We are continuing to work on a fix for this issue.
Jul 20, 19:00 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 20, 16:20 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 20, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jul 20, 08:00 BST
Jul 19, 2024
Notification of Planned Supplier Maintenance - ID3global / 0525 Australia Credit
Completed - The scheduled maintenance has been completed.
Jul 19, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 17, 08:45 BST
IDscan Hosted Platform Prod UK
Resolved - This incident has been resolved.

Our incidents team have successfully deployed the fix
Jul 19, 15:48 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 15:00 BST
Investigating - GBG Support teams have received alerts that some IDscan customers may have seen a change to their default tolerance level for document verification checks - this is being investigated urgently with our support teams to resolve. Further updates to follow
Jul 19, 12:10 BST
Service Disruption - greenID - illion data sources
Resolved - This incident has been resolved.
Jul 19, 12:05 BST
Identified - The greenID technology team advises that all illion data sources are unexpectedly unavailable.

Customer impact: All illion data source checks may encounter an error response.

Resolution: Resolution time is currently unknown. The greenID technology team is connected with the provider.
Jul 19, 07:03 BST
Service Disruption - ID3global / Australia Credit, Property and Telephone (0525, 0526, 0527)
Resolved - This incident has been resolved.
Jul 19, 12:03 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 19, 09:01 BST
Service Disruption - Loqate - Phone validation
Resolved - This is a duplicate of https://www.gbgstatus.com/incidents/ndmrl2l70bd1

This incident has now been resolved.

GBG Support teams confirm this was caused by a third-party supplier issue - they supplier has implemented a fix and confirmed service has been restored.

Thank you for your patience whilst we worked to resolve this.

05:05 BST - 10:34 BST 19/07/2024

To customers that have been affected by this issue, we would again like to apologise.
Jul 19, 11:09 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 19, 05:17 BST
Service Disruption - Loqate / Matchcode 360 - Phone Validation
Resolved - GBG Support teams confirm this was caused by a third-party supplier issue - they supplier has implemented a fix and confirmed service has been restored.

Thank you for your patience whilst we worked to resolve this.

05:05 BST - 10:34 BST 19/07/2024

To customers that have been affected by this issue, we would again like to apologise.
Jul 19, 10:57 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Jul 19, 09:31 BST
Service Incident for ID3global - Canada Credit Bureau (FINTRAC) (0409)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 06:35 – 08:27 BST 19-Jul-2024
Jul 19, 09:16 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 19, 07:15 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 19, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jul 19, 08:00 BST
Jul 18, 2024
Service Disruption - Loqate - Phone validation
Resolved - GBG Support teams have identified and fixed an issue affecting Phone Validation service. Further investigation is ongoing to confirm the root cause and preventative actions.

11:22 - 13:45 BST
GBG would like to thank you for your patience whilst we worked to resolve this
Jul 18, 13:53 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 18, 13:12 BST
Notification of Planned Supplier Maintenance - greenID - DVS - WA birth, marriage, and change of name certificates
Completed - The scheduled maintenance has been completed.
Jul 18, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: WA birth, marriage, and change of name certificates

Impact Start Time: Thursday, 18th July 2024 19:00 AEST

Impact End Time: Thursday, 18th July 2024 21:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 18, 07:40 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 18, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jul 18, 08:00 BST
Jul 17, 2024
Service Disruption - Loqate Capture
Postmortem - Read details
Jul 24, 12:04 BST
Resolved - GBG Support teams have identified and fixed an issue affecting Capture retrieve requests. Further investigation is ongoing to confirm the root cause and preventative actions.

09:30 - 12:13 BST

GBG would like to thank you for your patience whilst we worked to resolve this.
Jul 17, 12:37 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Jul 17, 10:56 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 17, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jul 17, 08:00 BST
Retrospective Service Disruption - greenID Third Party Supplier
Resolved - Please be advised that the Australian Tenancy File data source was unavailable due to an unscheduled outage at our third-party provider.

Environment: Production Environment
· Data sources impacted: Australian Tenancy File data source
· Channels: All Channels
· Impact Start Time: Tuesday 16th July 2024, 16:57 AEST
· Impact End Time: Tuesday 16th July 2024, 17:34 AEST

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Jul 17, 02:06 BST
Jul 16, 2024
Notification of Planned Supplier Maintenance - greenID - DVS - SA Birth, Marriage and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Jul 16, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: SA Birth, Marriage and Change of Name Certificates

Start Date and Time - 16 July 2024 — 10:30PM AEST

End Date and Time - 16 July 2024 — 11:30PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 15, 06:02 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 16, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jul 16, 08:00 BST
Jul 15, 2024
Service Disruption - Loqate - Verify
Postmortem - Read details
Jul 22, 11:28 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 13:55 - 15:07 BST

To customers that have been affected by this issue, we would again like to apologise.
Jul 15, 15:37 BST
Update - We are continuing to investigate this issue.
Jul 15, 15:36 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Jul 15, 14:29 BST
Service Disruption - Loqate Capture V4
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 15/07/24 11:07 BST - 12:49 BST

To customers that have been affected by this issue, we would again like to apologise.
Jul 15, 12:02 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Jul 15, 11:53 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 15, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 15, 05:00 BST
Notification of Planned Supplier Maintenance - ID3global / UK Credit Bureau (Basic) (0394), Credit Bureau (Advanced) (0395)
Completed - The scheduled maintenance has been completed.
Jul 15, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 12, 15:36 BST
Jul 14, 2024
Notification of Planned Supplier Maintenance - 0411 Trust Core
Completed - The scheduled maintenance has been completed.
Jul 14, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 5, 17:26 GMT
Notification of Planned Supplier Maintenance - greenID - DVS - Passport
Completed - The scheduled maintenance has been completed.
Jul 14, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected Passport

Start Date and Time: 15 July 2024 — 12:00AM AEST

End Date and Time: 15 July 2024 — 2:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 8, 02:03 BST
Notification of Planned Supplier Maintenance - ID3global - Hong Kong Population (0324)
Completed - The scheduled maintenance has been completed.
Jul 14, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jun 21, 15:11 BST
Jul 13, 2024
Notification of Planned Supplier Maintenance - greenID DVS Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa
Completed - The scheduled maintenance has been completed.
Jul 13, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected

Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa

Start Date and Time

14 July 2024 — 6:00AM AEST

End Date and Time

14 July 2024 — 7:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 8, 04:59 BST
Retrospective Service Disruption - ID3Global / Global ID UI Usage
Resolved - GBG Support Teams received reports for a partial impact to the ID3 UI Usage service, affecting approximately 25% of UI Usage requests. ID3Gloabl platform and all core item checks unaffected. Service has been restored.

The incident duration was between 11:17-12:21 BST on 13/07/2024.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jul 13, 12:51 BST
Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404
Completed - The scheduled maintenance has been completed.
Jul 13, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.
Jul 13, 08:00 BST
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