In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 2025 - 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: Passport

Start Date and Time
20 January 2025 — 12:00AM AEDT

End Date and Time
20 January 2025 — 2:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 19, 2025 13:00-15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 2025 - 08:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 19, 2025 08:00-14:00 GMT
GBG Connexus Platform Under Maintenance
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Under Maintenance
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
GBG Investigate Under Maintenance
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Under Maintenance
Land Registry - Online Ownership Verification Under Maintenance
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Loqate SaaS Platform Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GreenID Under Maintenance
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Under Maintenance
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - FedRAMP Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - FedRAMP Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
ExpectID Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 17, 2025 - 11:49 GMT
Dear Customer,

The server SSL certificates used for vixverify.com and clientcert.vixverify.com hostnames are approaching expiry and will be updated mid January 2025. The certificates are used for all web access (i.e. web service calls).

Test environment certificates will be updated on 15th Jan 2025 at 7pm AEDT.

Hostnames

https://test-au.vixverify.com

https://test-au-fip.vixverify.com

https://test-au.clientcert.vixverify.com

https://test-au-fip.clientcert.vixverify.com

Production environment certificates will be updated on 22nd Jan 2025 at 7pm AEDT.

Hostnames

https://au.vixverify.com

https://au-fip.vixverify.com

https://au.clientcert.vixverify.com

https://au-fip.clientcert.vixverify.com

The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.

Please visit the greenID Wiki page for certificate download and more information: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2544631885/2025+-+Notice+of+Certificate+Renewal+for+vixverify.com+and+clientcert.vixverify.com+hostnames

Please send questions to: customer.support@gbgplc.com

Posted on Dec 13, 2024 - 02:27 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 27, 2024 - 15:18 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 10, 2025 - 19:15 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 05, 2024 - 18:40 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 16, 2025 - 09:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 10, 2025 - 19:16 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier. During the dates/times specified, the service will be unavailable, and failures will occur for the below item checks.
Posted on Dec 20, 2024 - 14:10 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 13, 2024 - 13:20 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Dec 05, 2024 - 18:47 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 10, 2025 - 19:18 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier. During the dates/times specified, the service will be unavailable, and failures will occur for the below item checks.
Posted on Dec 20, 2024 - 14:12 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 16, 2025 - 09:33 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 27, 2025 - 10:00 BST
Past Incidents
Jan 19, 2025
Completed - The scheduled maintenance has been completed.
Jan 19, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 19, 07:00 GMT
Jan 18, 2025
Completed - The scheduled maintenance has been completed.
Jan 18, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jan 18, 08:00 GMT
Jan 17, 2025
Completed - The scheduled maintenance has been completed.
Jan 17, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 08:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services.
Jan 14, 12:06 GMT
Completed - The scheduled maintenance has been completed.
Jan 17, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jan 17, 08:00 GMT
Resolved - The Data Supplier Outage has been resolved.
Start Date and Time: 16/01/25 - 02:40 UTC
End Date and Time: 17/01/25 - 01:00 UTC

Jan 17, 01:49 GMT
Update - Our supplier is continuing to work on a fix for the issue.

We apologise for any inconvenience this may cause.

Jan 16, 18:28 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 16, 09:40 GMT
Jan 16, 2025
Completed - The scheduled maintenance has been completed.
Jan 16, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 10:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Impact Start Time: Thursday 16th January 2025 21:00 AEDT

Impact End Time: Friday 17th January 2025 02:00 AEDT

While we anticipate minimal downtime, during the dates/times specified failures may occur for the below item checks.

Jan 16, 05:15 GMT
Completed - The scheduled maintenance has been completed.
Jan 16, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document: NSW Birth, marriage and change of name certificates

Start Date and Time - 16 January 2025 — 7:00PM AEDT

End Date and Time - 16 January 2025 — 11:59PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 14, 23:21 GMT
Resolved - This incident has been resolved.
Jan 16, 12:06 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 16, 11:34 GMT
Completed - The scheduled maintenance has been completed.
Jan 16, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jan 16, 08:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 16, 04:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 03:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Impact start date: Thursday 16th January 2025 14:00 AEDT
Impact end date: Thursday 16th January 2025 15:30 AEDT

Outage Duration: 1.5 hours
FCS illion Data sources

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 14, 05:52 GMT
Jan 15, 2025
Completed - The scheduled maintenance has been completed.
Jan 15, 15:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 14:30 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All core services will remain up and operational, however, customers may experience some minor disruption whilst this takes place. This maintenance is vital to ensure the stability and reliability of our services.
Jan 14, 17:18 GMT
Resolved - Please be advised that we identified issue relating to Single Sign On capabilities affecting our IDscan customers. Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions.

The incident duration was between approx. 16:52 GMT 14/01/2025 – 08:52 GMT 15/01/2025

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Customer Support team via helpdesk@gbgplc.com

Jan 15, 09:15 GMT
Completed - The scheduled maintenance has been completed.
Jan 15, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jan 15, 08:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 15, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:30 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services.
Jan 14, 12:04 GMT
Completed - The scheduled maintenance has been completed.
Jan 15, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 08:00 GMT
Scheduled - Dear Customer,

The server SSL certificates used for vixverify.com and clientcert.vixverify.com hostnames are approaching expiry and will be updated mid January 2025. The certificates are used for all web access (i.e. web service calls).

Test environment certificates will be updated on 15th Jan 2025 at 7pm AEDT.

Hostnames

https://test-au.vixverify.com

https://test-au-fip.vixverify.com

https://test-au.clientcert.vixverify.com

https://test-au-fip.clientcert.vixverify.com

Production environment certificates will be updated on 22nd Jan 2025 at 7pm AEDT.

Hostnames

https://au.vixverify.com

https://au-fip.vixverify.com

https://au.clientcert.vixverify.com

https://au-fip.clientcert.vixverify.com

The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.

Please visit the greenID Wiki page for certificate download and more information: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2544631885/2025+-+Notice+of+Certificate+Renewal+for+vixverify.com+and+clientcert.vixverify.com+hostnames

Please send questions to: customer.support@gbgplc.com

Dec 13, 02:25 GMT
Jan 14, 2025
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 20:50 – 21:08 GMT 14/01/2025

Jan 14, 22:10 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 14, 20:56 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 20:50 – 21:08 GMT 14/01/2025

Jan 14, 22:10 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 14, 20:56 GMT
Completed - The scheduled maintenance has been completed.
Jan 14, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jan 14, 08:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 14, 04:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 03:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Impact start date: Tuesday 14th January 2025 14:00 AEDT
Impact end date: Tuesday 14th January 2025 15:30 AEDT

Outage Duration: 2 hours
FCS illion Data sources

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 7, 07:26 GMT
Jan 13, 2025
Completed - The scheduled maintenance has been completed.
Jan 13, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 13, 05:00 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Argentina Identity (0391) item check / country.

The incident duration was between 12th Jan 2025 (04:22pm) to 12th Jan 2025 (07:37pm) GMT

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Jan 13, 01:21 GMT
Resolved - The greenID technology team advises that the Medicare & Centrelink Data Sources was discovered to have had intermittent issues which have been resolved.

Duration: Monday 13 Jan - 09:00am to 09:30am AEDT

Jan 13, 00:51 GMT
Jan 12, 2025
Completed - The scheduled maintenance has been completed.
Jan 12, 23:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 18:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 12, 18:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 12, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 12, 07:00 GMT
Jan 11, 2025
Completed - The scheduled maintenance has been completed.
Jan 11, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jan 11, 08:00 GMT
Jan 10, 2025
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service.

The incident duration was between 02:44 – 04:45 GMT 09/01/2025

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com

Jan 10, 09:44 GMT
Completed - The scheduled maintenance has been completed.
Jan 10, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jan 10, 08:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 10, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 07:45 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 9, 13:32 GMT
Jan 9, 2025
Completed - The scheduled maintenance has been completed.
Jan 9, 11:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document: WA Birth, marriage and change of name certificates

Start Date and Time - 9 January 2025 — 8:00PM AEDT

End Date and Time - 9 January 2025 — 10:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 7, 07:13 GMT
Completed - The scheduled maintenance has been completed.
Jan 9, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 09:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA BDM

Start Date and Time
9 January 2025 — 8:00PM AEDT

End Date and Time
9 January 2025 — 10:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 7, 23:46 GMT
Completed - The scheduled maintenance has been completed.
Jan 9, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jan 9, 08:00 GMT
Resolved - This has been resolved.
Start Date and Time: 9 January 2025 — 10:01AM AEDT
End Date and Time: 9 January 2025 — 11:50AM AEDT

Jan 9, 00:51 GMT
Investigating - Please be advised that the VIC Birth, Marriage and Change of Name Certificates are experiencing intermittent service disruption.

Start Date and Time: 9 January 2025 — 10:01AM AEDT

Verifications with the VIC Birth, Marriage and Change of Name Certificates may produce errors.

Jan 8, 23:40 GMT
Jan 8, 2025
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 10:30 GMT 07/01/24 – 06:15 GMT 08/01/24

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com

Jan 8, 12:25 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jan 8, 09:44 GMT
Update - We are continuing to work on a fix for this issue.
Jan 7, 20:00 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jan 7, 16:55 GMT
Completed - The scheduled maintenance has been completed.
Jan 8, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jan 8, 08:00 GMT
Jan 7, 2025
Completed - The scheduled maintenance has been completed.
Jan 7, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 08:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jan 7, 08:00 GMT
Jan 6, 2025
Completed - The scheduled maintenance has been completed.
Jan 6, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 05:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 6, 05:00 GMT
Jan 5, 2025
Completed - The scheduled maintenance has been completed.
Jan 5, 23:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 18:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 5, 18:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 5, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 07:30 GMT
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 5, 07:00 GMT