Update - We are still currently experiencing intermittent disruption from NZ Driving Licence source and continuing to monitor for any further issues.

The greenID technology team await further advice from NZTA. The next update will be provided when new information becomes available.
May 26, 09:04 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 00:29 BST
Update - We are still currently experiencing a service disruption from NZ Driving Licence source that may be preventing you from using our service.

Resolution time is currently unknown. The greenID technology team await further advice from NZTA.

The next update will be provided when new information becomes available.
May 25, 04:06 BST
Investigating - We are still currently experiencing a service disruption from NZ Driving Licence source that may be preventing you from using our service.

Resolution time is currently unknown. The greenID technology team await further advice from NZTA.

The next update will be provided when new information becomes available.
May 25, 00:14 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Australia - Consented (0270) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDCS) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Partial Outage
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Australian Electoral Roll - NON AML Operational
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Partial Outage
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
Loqate Operational
Capture Operational
Verify Operational
GBG Identity Solution Operational
Identity Solution Platform Operational
Verify Person Operational
Verify Document Image Operational
Face Match Operational
Liveness Operational
Global Address Operational
UK Age Range (0183) Operational
CIFAS Fraud Check (0353) Operational
UK Credit Header (Identify) (0154) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited and Historical Electoral Roll (0101) Operational
UK Enhanced Driving Licence (0212) Operational
UK Land Telephone Append (0106) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
Australia AML Item Checks (0298-0302) Operational
Australia KYC Item Checks (0299/0301/0302) Operational
Australia DVS Passport Item Check (0303) Operational
Australia DVS Medicare Item Check (0304) Operational
Australia DVS Driving Licence Item Check (0305) Operational
Australia Marketing (0357) Operational
Austria Financial Data (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone Check (0329) Operational
China National ID (0361) Operational
Czech Republic Population Check (0348) Operational
Finland Population Check (0351) Operational
France Checks (0371-3) Operational
France Population (0331) Operational
France Telephone Check (0330) Operational
Germany Consumer N&A (0201) Operational
Germany Deutsche Mobile Telephone N&A (0204) Operational
Germany Deutsche Landline Telephone N&A (0203) Operational
Germany Deutsche Post N&A (0202) Operational
Germany Financial Data (0251) Operational
Germany Schuffa ID Premium (0228) Operational
Germany Telephone Item Checks (203A) Operational
Ireland Address (0206) Operational
Ireland Electoral Roll (0205) Operational
Luxembourg Landline (0263) Operational
Netherlands (0254) Operational
Netherlands Population Check (0358) Operational
Norway Enhanced Central Add Registry N&A (0216) Operational
Norway Enhanced Central Address Reg N&DOB (0220) Operational
Norway Enhanced Central Mktg Res N&A (0217) Operational
Norway Enhanced Central Mktg Res N&DOB (0221) Operational
Norway Enhanced Land Telephone (0224) Operational
Norway Enhanced Mobile Telephone (0225) Operational
Norway Enhanced Mob Tel Dir 1881 N&A (0219) Operational
Norway Enhanced Mob Tel Dir 1881 N&DOB (0223) Operational
Norway Enhanced Mortality (0226) Operational
Norway Enhanced White & Yellow Pages N&A (0218) Operational
Norway Enhanced White & Yellow Pages N&DOB (0222) Operational
Norway Item Checks (02616A) Operational
Poland Population (0334) Operational
Romania Population Check (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Switzerland Financial Data (0253) Operational
Advanced Credit Header (0363) Operational
Enhanced PEP Intelligence (0209) Operational
Enhanced Sanctions and Enforcements (0208) Operational
International Passport (0118) Operational
Mobile Phone Validation (All Countries) (0187) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 26, 08:18 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

DVS Production Scheduled Maintenance - Driver Licence on Sunday 31 May 2020 6:00am to 7:30am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 26, 00:35 BST
Dear Customer

We are performing essential SQL maintenance and during this time you may experience up to 20 minutes of interruption.

Note : Please accept our apologies but the time of the original maintenance slot published incorrectly as finishing at 00:00, please update your records accordingly to the new end time at 00:30
Posted on May 15, 17:40 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine scheduled maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 26, 17:17 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is an upgrade to the supplier production platform.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 6, 20:23 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine scheduled maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 26, 17:23 BST
Past Incidents
May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 15:00 BST
Scheduled - Upcoming scheduled maintenance notice

Various updates are being made to the Identity Solution service, however, the service will remain available throughout.

Wed 27/05/2020 15:00 – 16:00 (1 hour)
May 27, 14:16 BST
Completed - The scheduled maintenance has been completed.
May 27, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 06:00 BST
Scheduled - This notification is to inform you of essential planned maintenance for our Connexus and Loqate (formerly MatchCode360) products during the time and date provided.

We do anticipate downtime of up to 15 minutes to the services mentioned.

This event is subject to change and we will inform you of any updates to dates and times.

If you have any queries, please do not hesitate to contact the GBG Helpdesk by emailing helpdesk@gbgplc.com.
May 15, 11:44 BST
May 26, 2020
Completed - The scheduled maintenance has been completed.
May 26, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out on our Identity Solution Platform.

Various updates are being made to the Identity Solution service which will result in some brief disruption to service during the maintenance period.

Should you experience any ongoing issues after the maintenance period has completed, please contact the GBG Helpdesk.

26/05/2020 19:00-22:00
May 19, 16:13 BST
Completed - The scheduled maintenance has been completed.
May 26, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine supplier maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 8, 09:57 BST
Resolved - Please be advised that you may have experienced intermittent slow response times/timeouts against the phone validation service on 19/5/2020.

The incident duration was between 15:35 > 15:44 GMT DATE 19/5/2020


To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk: 0800 198 6460 or Email: CaptureSupport@loqate.com
May 26, 11:13 BST
May 25, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 18:29 – 18:50 BST 25/05/2020
May 25, 19:18 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 25, 18:51 BST
Resolved - This incident has been resolved.
May 25, 07:43 BST
Monitoring - Please be advised that the DVS Production Visa datasource is now back on service. We are monitoring the status and updates will be provided when new information becomes available.
May 25, 04:03 BST
Investigating - We are still currently experiencing a service disruption from DVS Production Visa Licence source that may be preventing you from using our service.

Resolution time is currently unknown.

The next update will be provided when new information becomes available.
May 25, 00:22 BST
May 24, 2020
Completed - The scheduled maintenance has been completed.
May 24, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DVS Production Scheduled Maintenance - Immigration documents on Sunday 24 May 2020 9:00am to 3:00pm AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 12, 01:14 BST
Completed - The scheduled maintenance has been completed.
May 24, 01:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 01:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 22, 09:22 BST
Completed - The scheduled maintenance has been completed.
May 24, 01:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 01:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is planned maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 22, 09:20 BST
Completed - The scheduled maintenance has been completed.
May 24, 01:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 01:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is planned maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 22, 09:18 BST
May 23, 2020

No incidents reported.

May 22, 2020
Completed - The scheduled maintenance has been completed.
May 22, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 10:30 BST
Scheduled - Various updates are being made to the Identity Solution service, however, the service will remain available throughout.
May 22, 10:10 BST
Resolved - Service restored.
May 22, 02:09 BST
Update - DVS Unscheduled Outage

Environment: Production
Document: Citizenship
Date: Thursday 21 May 2020

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 21, 01:20 BST
Investigating - DVS Unscheduled Outage

Environment: Production
Document: Citizenship
Date: Thursday 21 May 2020

Additional Information

You may receive intermittent system errors 'S' responses until the issue is resolved. Further information will be provided as appropriate.
May 21, 01:16 BST
May 21, 2020
Completed - The scheduled maintenance has been completed.
May 21, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by the supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 20, 15:46 BST
Completed - The scheduled maintenance has been completed.
May 21, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:30 BST
Scheduled - Dear Customer,

We have identified an improvement for our SQL servers, once implemented this should reduce and potentially remove any downtime for future full site failovers.

The change should cause no longer than a 5 minute degrade of service.

We apologise for the inconvenience caused.
May 14, 16:55 BST
May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 11:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:15 BST
Scheduled - Upcoming scheduled maintenance notice

Various updates are being made to the Identity Solution service, however, the service will remain available throughout.
May 20, 09:46 BST
May 19, 2020
Completed - The scheduled maintenance has been completed.
May 19, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 08:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 19, 07:27 BST
May 18, 2020
Completed - The scheduled maintenance has been completed.
May 18, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:00 BST
Scheduled - Various updates are being made to the Identity Solution service, however, the service will remain available throughout.
May 18, 11:30 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the GovernmentData.ElectoralRegions.RetrieveByPostcode.v1_00 data set

The incident duration was between 7pm - 10am GMT starting date: 17/5/2020

The issue has now been resolved.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on 0800 198 6460 or email Capturesupport@loqate.com
May 18, 12:38 BST
Completed - The scheduled maintenance has been completed.
May 18, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:30 BST
Scheduled - Dear Customer

We are performing essential SQL maintenance and during this time you may experience up to 20 minutes of interruption.

Note : Please accept our apologies but the time of the original maintenance slot published incorrectly as finishing at 00:00, please update your records accordingly to the new end time at 00:30
May 15, 17:35 BST
May 17, 2020
Completed - The scheduled maintenance has been completed.
May 17, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 07:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance from our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 14, 14:16 BST
Completed - The scheduled maintenance has been completed.
May 17, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 30, 13:40 BST
Completed - The scheduled maintenance has been completed.
May 17, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 14, 03:37 BST
May 16, 2020
May 15, 2020
Resolved - Please be advised that we experienced higher than normal response times on the Loqate platform for approximately 20 mins today.

The incident duration was between 12.00 – *12.20 BST DATE 15/5/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or Capturesupport@loqate.com or call us on 0800 198 6460.
May 15, 15:16 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14:03 BST 13/05/2020 – 20:44 BST 14/05/2020
May 15, 09:54 BST
Update - We are continuing to work on a fix for this issue.
May 14, 12:44 BST
Update - We are continuing to work on a resolution to this issue with our data supplier.
May 14, 09:55 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 13, 17:13 BST
May 14, 2020
Completed - We are pleased to advise that the maintenance has been completed in advance of its schedule.
May 14, 19:27 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 19:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out on our Identity Solution Platform. Various updates are being made to the Identity Solution service which will result in some brief disruption to service during the maintenance period.

Should you experience any ongoing issues after the maintenance period has completed, please contact the GBG Helpdesk.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 14, 11:28 BST
Completed - The scheduled maintenance has been completed.
May 14, 18:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 12:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DVS Production Scheduled Maintenance - SA birth, marriage and change of name certificates on Thursday 14 May 2020 9:30pm to Friday 15 May 2020 3:30am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 8, 00:23 BST
Completed - The scheduled maintenance has been completed.
May 14, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 14:00 BST
Scheduled - Dear Customer,

Please be aware that the IDscan Australia Hosted platform will undergo maintenance activities on the 14th of May at 14:00-15:00 (BST). We anticipate less than five minutes interruption to the services during this time.

This event is subject to change and we will inform you of any updates to dates and times.

If you have any queries, please do not hesitate to contact the GBG Helpdesk by emailing helpdesk@gbgplc.com.
May 7, 15:58 BST
Completed - The scheduled maintenance has been completed.
May 14, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DVS Production Scheduled Maintenance - WA birth, marriage and change of name certificates on Thursday 14 May 2020 6:00pm to 8:00pm AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 14, 00:23 BST
Completed - The scheduled maintenance has been completed.
May 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 05:01 BST
Scheduled - Dear Customer,

Please be aware that the IDscan UK Hosted platform will undergo maintenance activities on the 14th of May at 05:00-06:00 (BST). We anticipate less than five minutes interruption to the services during this time.

This event is subject to change and we will inform you of any updates to dates and times.

If you have any queries, please do not hesitate to contact the GBG Helpdesk by emailing helpdesk@gbgplc.com.
May 7, 15:56 BST
May 13, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved.
May 13, 09:40 BST
Update - [Comment from Opsgenie]Andy Scott acknowledged alert: "Certificate - idmp.gb.co.uk is currently Unavailable."
May 13, 08:40 BST
Investigating - Incident Reason : Unable to connect the host
Incident Time : May 13, 2020 8:35 AM BST
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 13, 08:35 BST
Resolved - This incident has been resolved.
May 13, 08:43 BST
Investigating - Incident Reason : Unable to connect the host
Incident Time : May 13, 2020 8:35 AM BST
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 13, 08:35 BST
Resolved - This incident has been resolved.
May 13, 03:40 BST
Update - Update:

The DVS Production Citizenship Certificate datasource are currently unavailable.

Updates will be provided as they happen.
May 13, 00:45 BST
Update - The DVS Production Immigration documents datasource are currently unavailable.

Updates will be provided as they happen.
May 12, 00:19 BST
Investigating - Please be advised that the DVS Production Immigration documents datasource is currently unavailable.

Updates will be provided as they happen.
May 11, 08:25 BST