In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 2022 - 07:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 2022 - 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: ASIC
Outage Start Date and Time: Friday 25th November 2022 at 20:00 AEDT (22:00 NZDT)
Outage End Date and Time: Sunday 27th November 2022 at 20:00 AEDT (22:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Under Maintenance
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zealand DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Under Maintenance
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
GBG Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GreenID Major Outage
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Under Maintenance
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Major Outage
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
CAFS Operational
Group-IB Secure Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• QLD Birth, marriage and change of name certificates
Date
• Monday 28 November 2022
Time
• 4:30am to 5:30am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Nov 21, 2022 - 22:51 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• TAS Birth, marriage and change of name certificates
Date
• Monday 28 November 2022
Time
• 5:00pm to 6:00pm AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Nov 21, 2022 - 23:09 GMT
This is to inform you that our supplier will be conducting Business Continuity Exercise on the scheduled business downtime to facilitate subscriber’s internal planning:

CBM Web Portal & API (B2B integration) – PROD

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Nov 23, 2022 - 10:10 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

FCS
Start: Sunday 4th December 2022 00:00 AEDT (02:00 NZDT)
End: Sunday 4th December 2022 02:00 AEDT (04:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 31, 2022 - 05:51 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted:ASIC
Outage Start Date and Time:Sunday 04th December 2022 at 08:00 AEDT (10:00 NZDT)
Outage End Date and Time:Sunday 04th December 2022 at 12:00 AEDT (14:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Nov 24, 2022 - 22:03 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Please note, during these planned maintenance sessions there will be interruption to KYC6 and APIs services.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 10, 2022 - 09:45 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: File Transfer Platform
Start Date/Time: January 21, 2023 11:00 PM Central Standard Time
End Date/Time: January 22, 2023 03:00 AM Central Standard Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 18, 2022 - 23:16 BST
Past Incidents
Nov 27, 2022

Unresolved incident: Notification of Planned Supplier Maintenance - Canada Credit (Fintrac) - 0404.

Nov 26, 2022
Completed - The scheduled maintenance has been completed.
Nov 26, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Nov 26, 07:00 GMT
Nov 25, 2022
Resolved - 19:30 UK time resolved
GBG are pleased to confirm that this incident has now been resolved and latency has reduced to expected levels. Support teams are continuing to work on the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.

Nov 25, 20:52 GMT
Update - Work is still ongoing to fully resolve the issue.
Nov 25, 19:34 GMT
Update - Following previous measures implemented by GBG support teams, latency across Loqate services has significantly improved. Work is ongoing to fully resolve this with enhanced monitoring still in place. GBG would like to thank you for your patience whilst we work to resolve this
Nov 25, 18:40 GMT
Update - We are continuing to work on a fix for this issue.
Nov 25, 18:39 GMT
Update - We are continuing to work on a fix for this issue.
Nov 25, 17:37 GMT
Update - GBG support teams have implanted additional measures and service has now stabilised with enhanced monitoring in place. Further updates to follow.
Nov 25, 16:42 GMT
Identified - Start 14:13 UK GMT

Please be advised that GBG Support teams have identified a small increase in average latency affecting some Loqate requests. All Loqate services are up and operational and action has been taken to improve the latency seen. Further updates to follow.

Nov 25, 15:35 GMT
Completed - The scheduled maintenance has been completed.
Nov 25, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:31 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Nov 25, 07:52 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 01:30 – 02:36 GMT 24/11/2022

Nov 25, 08:37 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 25, 01:35 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the ID3Global & URU platforms.

The incident duration was between 1:30am-1:58am 25 November 2022 (GMT)

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Nov 25, 02:20 GMT
Nov 24, 2022
Completed - The scheduled maintenance has been completed.
Nov 24, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Nov 24, 07:00 GMT
Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 11:26 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:27 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Nov 23, 09:25 GMT
Resolved - GBG Support teams identified an issue with the International Batch Cleanse service. The issue has been resolved and work is ongoing to prevent future issues. GBG would like to apologise for any inconvenience caused during this time

The incident duration was between 21:30 GMT on 22/11/2022 and 08:40 GMT on 23/11/2022

Nov 23, 10:16 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Nov 23, 07:00 GMT
Nov 22, 2022
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 17:30 GMT 17/11/2022 – 19:15 GMT 22/11/2022

Nov 22, 19:55 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 22, 17:15 GMT
Completed - The scheduled maintenance has been completed.
Nov 22, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Nov 22, 07:00 GMT
Nov 21, 2022
Completed - The scheduled maintenance has been completed.
Nov 21, 22:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 19:02 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and immicard
Date
• Tuesday 22 November 2022
Time
• 5:00am to 8:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 11, 03:45 GMT
Completed - The scheduled maintenance has been completed.
Nov 21, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Nov 17, 16:55 GMT
Completed - The scheduled maintenance has been completed.
Nov 21, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 05:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Please note, during these planned maintenance sessions there will be interruption to KYC6 and APIs services.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 10, 09:45 BST
Nov 20, 2022
Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and immicard
Date
• Monday 21 November 2022
Time
• 5:00am to 8:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 11, 03:43 GMT
Completed - The scheduled maintenance has been completed.
Nov 20, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Visa
Date
• Monday 21 November 2022
Time
• 12:00am to 4:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 17, 22:11 GMT
Completed - The scheduled maintenance has been completed.
Nov 20, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Passport
Date
• Monday 21 November 2022
Time
• 12:00am to 4:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 15, 23:06 GMT
Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted:ASIC
Outage Start Date and Time:Saturday 19th November 2022 at 08:00 AEDT (10:00 NZDT)
Outage End Date and Time:Sunday 20th November 2022 at 21:00 AEDT (23:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 15, 00:11 GMT
Completed - The scheduled maintenance has been completed.
Nov 20, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 01:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is re-scheduled maintenance by our data supplier. Note that the original maintenance period on 23/10/22 has been re-scheduled to this new date.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 1, 17:36 BST
Completed - The scheduled maintenance has been completed.
Nov 20, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 16, 14:50 BST
Nov 19, 2022
Resolved - This incident has been resolved.

GBG would like to apologise for any inconvenience caused by this outage.

Nov 19, 18:28 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 19, 17:30 GMT
Completed - The scheduled maintenance has been completed.
Nov 19, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 04:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier - NZTA

Environment: Production
Document: NZ Driver’s license
Outage Start Date and Time:Saturday 19th November 2022 at 17:00 NZDT
Outage End Date and Time:Sunday 20th November 2022 at 03:00 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 15, 05:39 GMT
Nov 18, 2022
Completed - The scheduled maintenance has been completed.
Nov 18, 19:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:31 GMT
Scheduled - Emergency maintenance notification for IDScan.

We apologise for the short notice but we are implementing emergency maintenance to correct the issues that are occurring within our service. The service will be unavailable for up to 60 minutes while we correct this and revert recent software changes.

Nov 18, 18:20 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service. We will continue to monitor this service to ensure the service runs smoothly
Nov 18, 18:26 GMT
Update - Our team have since completed the back-out and are observing the service which is returning to normal.
This is currently being monitored and tested further to confirm this has resolved the issue.

We will report an update as soon as we have further information on this. Thank you for your continued patience

Nov 18, 18:18 GMT
Identified - While the team have been investigating to determine a resolution we are also preparing to revert to the previous version of software to restore all services.

We apologise for this impact and that the back-out will cause a short outage

Nov 18, 16:52 GMT
Completed - The scheduled maintenance has been completed.
Nov 18, 18:25 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:25 GMT
Scheduled - Emergency maintenance notification for IDScan.

We apologise for the short notice but we are implementing emergency maintenance to correct the issues that are occurring within our service. The service will be unavailable for up to 60 minutes while we correct this and revert recent software changes.

Nov 18, 17:24 GMT
Resolved - The Harmony team advises that the Phone Validation has been restored. Duration of outage: 11am to 2.50pm (AEDT)

Total time of outage: 3 hrs 50 mins

Thank you for your engagement and patience whilst awaiting a resolution.

Nov 18, 03:45 GMT
Investigating - We are investigating and believe at this point it's due to 3rd party outage. We have contacted the 3rd party and are working to restore the service ASAP.
Nov 18, 01:11 GMT
Nov 17, 2022
Completed - The scheduled maintenance has been completed.
Nov 17, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 13:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time to update the Artefacts component to the latest version. To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/ides-library-resources-release-notes/resource-7-9-2-nov-2022-22-10/

All services will continue to remain up and operational as normal with no action needed by customers.

Nov 9, 16:03 GMT
Completed - The scheduled maintenance has been completed.
Nov 17, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Nov 10, 19:40 GMT
Completed - The scheduled maintenance has been completed.
Nov 17, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 04:02 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time to update the Artefacts component to the latest version. To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/ides-library-resources-release-notes/resource-7-9-2-nov-2022-22-10/

All services will continue to remain up and operational as normal with no action needed by customers.

Nov 9, 16:01 GMT
Completed - The scheduled maintenance has been completed.
Nov 17, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 04:02 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 15:49 GMT
Scheduled - UPDATE

Please be advised that GBG Support teams will be performing maintenance during this time to update the Document Image Validation component within ID3global to the latest version. All services will continue to remain up and operational as normal with no action needed by customers.

This maintenance is not for the whole of the ID3global platform as previously stated, just the Document Image Validation component.

Nov 8, 15:39 GMT
Completed - The scheduled maintenance has been completed.
Nov 17, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 16, 19:06 GMT
Nov 16, 2022
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:59 – 13:08 GMT 16/11/22

Nov 16, 14:28 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 16, 11:43 GMT
Completed - The scheduled maintenance has been completed.
Nov 16, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 07:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Nov 10, 19:38 GMT
Resolved - Please advised that the VEVO AU Work Visa has been restored.

Duration of outage: Friday 11 November 2022 1:36 PM to Wednesday 16 November 2022 2:48 PM AEDT

Total time of outage: 5 days 3h 12m

Nov 16, 04:13 GMT
Investigating - The greenID technology team advises that the AU Work Visa (VEVO) datasource is unexpectedly unavailable.

Verifications with the AU Work Visa datasource may result in errors.

Resolution time is currently unknown.

Nov 11, 03:57 GMT
Nov 15, 2022
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the following item checks:

0251 - Germany Financial

0252 - Austria Financial

0253 - Switzerland Financial

The incident duration was between 13.00 – 13.30 GMT 15/11/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Nov 15, 13:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 15, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Nov 10, 19:37 GMT
Nov 14, 2022
Postmortem - Read details
Nov 16, 15:49 GMT
Resolved - Please be advised that GBG Support teams identified an increase in errors against multiple Loqate services during this time and took action to shift traffic to an alternative site to restore service. Investigation ongoing to confirm root cause and preventative actions.

The incident duration was between 15:50-15:56 GMT DATE 14-11-2022

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Nov 14, 16:16 GMT
Completed - The scheduled maintenance has been completed.
Nov 14, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 07:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Nov 10, 19:35 GMT
Nov 13, 2022
Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 07:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Public Number Directory (PND)
Outage Start Date and Time: Sunday 13th November 2022, at 18:00 AEDT
Outage End Date and Time: Sunday 13th November 2022, at 19:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Nov 8, 23:01 GMT