Update - We are continuing to work on a fix for this issue.
Oct 06, 2022 - 10:08 BST
Identified - We are currently experiencing a service disruption with our PILOT platform that may be returning intermittently incorrect results for the following item checks:

0208 Enhanced Sanctions and Enforcement's
0209 Enhanced PEP Intelligence

Matches are currently intermittently returning 9999 errors whilst non-matches are returning intermittent passes.

Please note this issue is only with our PILOT platform, not LIVE.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Oct 05, 2022 - 17:08 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 15, 2022 - 07:35 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Partial Outage
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zealand DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Partial Outage
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Partial Outage
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG ProID Operational
GBG IDscan Core Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Major Outage
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Major Outage
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
CAFS Operational
Group-IB Secure Bank Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is for project deployment by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 21, 2022 - 16:53 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Date/Time: Saturday 8th October, 9am – 2pm (NZST)
DIA - NZ Passport / Birth and Citizenship Documents
Environment: Production

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 23, 2022 - 00:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Sunday 9 October 2022
Time
• 12:00am to 6:00am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 06, 2022 - 03:17 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 30, 2022 - 18:01 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 23, 2022 - 11:34 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 05, 2022 - 19:50 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

o Data sources impacted: Public Number Directory (PND)

Outage Start Date and Time: Sunday 9th October 2022, at 18:00 AEDT

Outage End Date and Time: Sunday 9th October 2022, at 20:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 03, 2022 - 23:52 BST
Dear Customer,

The IDscan UK Hosted platform will be undergoing maintenance activities during the date and time stated.
This work will upgrade the SQL Server version in order to support an increase of databases and customer growth.

This change will be implemented across 4 servers on 4 different dates (6th, 11th, 13th, and 18th October) during the time stated. These changes will be deployed outside of UK working hours as we anticipate a blip in service.

If you have any questions, please contact the GBG Helpdesk.

Posted on Oct 05, 2022 - 15:18 BST
Dear Customer,

The IDscan UK Hosted platform will be undergoing maintenance activities during the date and time stated.
This work will upgrade the SQL Server version in order to support an increase of databases and customer growth.

This change will be implemented across 4 servers on 4 different dates (6th, 11th, 13th, and 18th October) during the time stated. These changes will be deployed outside of UK working hours as we anticipate a blip in service.

If you have any questions, please contact the GBG Helpdesk.

Posted on Oct 05, 2022 - 15:19 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Date/Time: Saturday 15th October, 9am – 2pm (NZST)
DIA - NZ Passport / Birth and Citizenship Documents
Environment: Production

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 23, 2022 - 00:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 29, 2022 - 15:13 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 30, 2022 - 09:30 BST
Dear Customer,

The IDscan UK Hosted platform will be undergoing maintenance activities during the date and time stated.
This work will upgrade the SQL Server version in order to support an increase of databases and customer growth.

This change will be implemented across 4 servers on 4 different dates (6th, 11th, 13th, and 18th October) during the time stated. These changes will be deployed outside of UK working hours as we anticipate a blip in service.

If you have any questions, please contact the GBG Helpdesk.

Posted on Oct 05, 2022 - 15:20 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and Immicard
Date
• Monday 24 October 2022
Time
• 5:00am to 8:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 06, 2022 - 06:19 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and Immicard
Date
• Tuesday 25 October 2022
Time
• 5:00am to 8:00am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 06, 2022 - 06:20 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

On Sunday 30th October 2022 we will be performing an update to our mainframe to switch from BST to GMT. This will start at 02:00 BST and normal service will resume from 02:25 GMT (previously 03:25 BST).

Posted on Sep 28, 2022 - 13:59 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

FCS
Start Time: Sunday 6th November 2022 00:00 AEDT (02:00 NZDT)
End Time: Sunday 6th November 2022 02:00 AEDT (04:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 03, 2022 - 00:53 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 16, 2022 - 14:50 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is re-scheduled maintenance by our data supplier. Note that the original maintenance period on 23/10/22 has been re-scheduled to this new date.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 01, 2022 - 17:36 BST
Past Incidents
Oct 6, 2022
Resolved - GBG are pleased to confirm that service has been restored. A configuration issue was identified with a Capture V4 key in use which was has been disabled whilst further investigation continues on preventative actions. GBG would like to apologise for any inconvenience caused whilst we worked to resolve this.
Oct 6, 13:31 BST
Update - GBG are pleased to confirm that service has been restored. A configuration issue was identified with a Capture V4 key in use which was has been disabled whilst further investigation continues on preventative actions. GBG would like to apologise for any inconvenience caused whilst we worked to resolve this.
Oct 6, 13:30 BST
Update - Our platform team are continuing to work on this issue as a high priority.
Oct 6, 12:29 BST
Update - Our platform team is continuing to work on this issue and a further update is due later today.
Oct 6, 09:43 BST
Update - GBG Support teams are continuing to investigate this and narrow down the root cause. Actions have been identified to help resolve this with further updates expected before 12:00 UK BST. GBG would like to apologise for any impact caused whilst we work to resolve this issue.
Oct 5, 18:08 BST
Update - We are continuing to work on a fix for this issue. Thank you for your patience on this while this is being investigated.
Oct 5, 15:44 BST
Update - We are continuing to work on a fix for this issue. Thank you for your patience on this while this is being investigated.
Oct 5, 12:42 BST
Update - Investigations are continuing and the support teams are working to restore service as soon as possible.
Oct 5, 09:32 BST
Update - We are continuing to work on a fix for this issue.
Oct 4, 19:46 BST
Identified - GBG support teams have identified an issue with increased errors and latency affecting some Capture v4 requests and are currently investigating to restore service as soon as possible.
Oct 4, 16:49 BST
Completed - The scheduled maintenance has been completed.
Oct 6, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• TAS Birth, marriage and change of name certificates
Date
• Thursday 6 October 2022
Time
• 5:00pm to 6:00pm AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 30, 00:16 BST
Completed - The scheduled maintenance has been completed.
Oct 6, 07:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• QLD Birth, marriage and change of name certificates
Date
• Thursday 6 October 2022
Time
• 5:00pm to 5:15pm AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 5, 00:58 BST
Completed - The scheduled maintenance has been completed.
Oct 6, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 05:00 BST
Scheduled - Dear Customer,

The IDscan UK Hosted platform will be undergoing maintenance activities during the date and time stated.
This work will upgrade the SQL Server version in order to support an increase of databases and customer growth.

This change will be implemented across 4 servers on 4 different dates (6th, 11th, 13th, and 18th October) during the time stated. These changes will be deployed outside of UK working hours as we anticipate a blip in service.

If you have any questions, please contact the GBG Helpdesk.

Oct 5, 15:03 BST
Completed - The scheduled maintenance has been completed.
Oct 6, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services: ACI Secure eCommerce: ReD Shield

Start Date/Time: October 5, 2022 02:00 PM Central Daylight Time
End Date/Time: October 5, 2022 06:00 PM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 21, 00:10 BST
Oct 5, 2022
Completed - The scheduled maintenance has been completed.
Oct 5, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 12:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: SA Birth, marriage and change of name certificates
Outage Start Date and Time: Wednesday, 5th October 2022 at 22:30 AEDT
Outage End Date and Time: Thursday, 6th October 2022 at 00:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 5, 00:29 BST
Oct 4, 2022
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09:14-13:00 BST 04/10/2022

Oct 4, 15:35 BST
Update - We are continuing to work on a fix for this issue.
Oct 4, 15:31 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 4, 12:24 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Canada Credit (FINTRAC) (0404) item check.

The incident duration was between 10:45-11:59 BST 04/10/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Oct 4, 12:18 BST
Oct 3, 2022
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 19:27-19:37 BST on 03/10/2022

Oct 3, 19:43 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 3, 19:39 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the following item checks:

UK Edited Electoral Roll (0101)
UK Mortality (0110)
UK National Identity Register (0245)

The incident duration was between 16:23-16:28 BST

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Oct 3, 17:37 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 12:00 BST
Scheduled - Dear Customers,

Notification of ID3global SSL Certificate Renewal

(No downtime on the ID3global platform will be caused by this maintenance)

Nature of Work Renewal of ID3global SSL certificate
Date of Change 3rd of October 2022 12:00 PM BST

As part of GBG’s ongoing security maintenance, we are shortly going to replace the ID3global certificate on the platform with its renewal. The current certificate is due to expire on 6th of October 2022.

Portal Users (accessing ID3global via an Internet Browser)
The change should not affect your ability to access the platform as it is a direct replacement of the existing certificate that has been replaced in this way several times before and is seamless to internet browsers.

Integrated Clients (connecting directly to ID3global from your systems)
Any changes to certificates are normally automatically picked up. However, we are aware that some client integrations require the certificates to be applied within the certificate library of their systems and have therefore attached the ID3global and Intermediary certificate to assist with this.

Should you require (additionally) obtaining the original Root or Intermediate certificates direct from the issuing authority - these can be obtained here:

GlobalSign link to the Root Certificate authority - Link

GlobalSign link to the Intermediate Certificate authority - Link

If you have any issues or questions regarding this planned work you can contact us at id3globalhelp@gbgplc.com or call us on 0844 888 1136 .

Kind Regards,
The Service Management team.

Sep 30, 15:24 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:00-11:00 BST 03/10/2022

Oct 3, 14:33 BST
Update - We are continuing to work on a fix for this issue.
Oct 3, 13:42 BST
Identified - GBG Support teams have identified an issue with the International Batch Cleanse service. Investigation is ongoing to identify and fix the issue as quickly as possible. Further updates to follow.
Oct 3, 10:42 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the following item checks:

UK Edited Electoral Roll (0101)
UK Mortality (0110)
UK National Identity Register (0245)

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Oct 3, 10:03 BST
Oct 2, 2022
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 15:25 – 16:11 BST DATE 02/10/2022

Oct 2, 17:05 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 2, 16:01 BST
Completed - The scheduled maintenance has been completed.
Oct 2, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 20, 10:30 BST
Completed - The scheduled maintenance has been completed.
Oct 2, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 16, 14:49 BST
Completed - The scheduled maintenance has been completed.
Oct 2, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 29, 15:04 BST
Oct 1, 2022
Completed - The scheduled maintenance has been completed.
Oct 1, 23:12 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

We’re getting in touch to let you know that we will be updating the current firewall hardware which supports numerous UAT environments, as a result you will experience a short period of unavailability.

Sep 28, 13:56 BST
Completed - The scheduled maintenance has been completed.
Oct 1, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Immigration documents
Date
• Sunday 2 October 2022
Times
• Immigration documents 1:30am AEST to 3:30am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 29, 07:37 BST
Completed - The scheduled maintenance has been completed.
Oct 1, 17:11 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Sunday 2 October 2022
Time
• 1:30am AEST to 3:10am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 30, 00:13 BST
Completed - The scheduled maintenance has been completed.
Oct 1, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Sunday 2nd October 2022 00:00 AEDT (02:00 NZDT)
Sunday 2nd October 2022 02:00 AEDT (04:00 NZDT)
Outage Duration: 2 hours
FCS illion Data sources

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 1, 04:07 BST
Resolved - This incident has been resolved.

GBG would like to apologise for any inconvenience caused during this outage.

Oct 1, 13:36 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 1, 13:13 BST
Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Saturday 1 October 2022
Time
• 12:00am to 2:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 29, 07:40 BST
Resolved - The greenID technology team advises that the WA birth, marriage and change of name certificates have been restored.
Date: Thursday 29 September to Friday 30 September 2022
Time: 9:00pm Thursday to 10:30am Friday AEST
Thank you for your engagement and patience whilst awaiting a resolution.

Sep 30, 01:52 BST
Investigating - Please be advised that the WA Birth, Marriage and Change of Name Certificates is unexpectedly unavailable.

Verifications with the WA Birth, Marriage and Change of Name Certificates may produce errors.

Sep 30, 00:16 BST
Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: WA Birth, marriage and change of name certificates
Outage Start Date and Time: Tuesday, 29th September 2022 at 19:00 AEST
Outage End Date and Time: Tuesday, 29th September 2022 at 21:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 28, 01:08 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to access the portal and/or complete transactions as normal.

To customers that have been affected by this issue, we would again like to apologise.

Sep 29, 09:49 BST
Identified - We are continuing to investigate the issue which is causing slower transactions and some fatal error for our customers. While we have seen a slight improvement/reduction in issues we are continuing to investigate to correct the issue.

We will update you at 10:30 or as soon as the issue is resolved. Thank you for your patience whilst we restore our service back to our usual level.

Sep 29, 09:34 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 09:30 BST on 29/09/2022
Sep 29, 09:04 BST
Sep 28, 2022
Resolved - We apologise for the length of time resolving this. The service was corrected at 10:02 BST. The teams are continuing to monitor the service. Users should be able to access the portal and/or complete transactions as normal.

To customers that have been affected by this issue, we would again like to apologise.

Sep 28, 10:37 BST
Update - We are continuing to investigate the issue which is causing slower transactions and some fatal error for our customers. While we have seen a slight improvement/reduction in issues we are continuing to investigate to correct the issue. 10:45 28-09-2022
Sep 28, 09:50 BST
Update - We are continuing to investigate the issue which is causing slower transactions and some fatal error for our customers. While we have seen a slight improvement/reduction in issues we are continuing to investigate to correct the issue.
Sep 28, 09:10 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 09:45 28-09-2022
Sep 28, 08:45 BST
Sep 27, 2022
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to access the portal and complete transactions as normal.

The issue was confirmed as intermittent connectivity issues preventing access to the portal and/or slowness/timeouts when processing transactions. The support teams have restarted unhealthy instances which resolved the issue. The Support Teams are working to identify the Root Cause to prevent further occurrence.

To the customers that have been affected by this issue, we would again like to apologise.

Sep 27, 12:36 BST
Update - Unfortunately, the service issue is ongoing. We continue to treat this matter as our top priority and all technical teams are working to determine the cause and resolution. We apologise that this issue is taking longer to resolve than we would like.

Investigations so far point to have determined that a degraded performance has been identified on the ADT service in ID3global.

Unfortunately we are unable to provide a fix ETA at the moment.

We will update you at 13:15 BST 27/09/2022 or as soon as the issue is resolved. Thank you for your continued patience.

Sep 27, 12:18 BST
Identified - Initial investigations have determined that a degraded performance has been identified on the ADT service in ID3global.

Users may be experiencing intermittent connectivity issues preventing access to the portal and/or slowness/timeouts when processing transactions.

We’re working to restore full service.

Unfortunately we are unable to provide a fix ETA at the moment.

We will update you at 12:15 BST 27/09/2022 or as soon as the issue is resolved. Thank you for your patience whilst we restore our service back to our usual level.

Sep 27, 11:23 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 11:15 BST 27/09/2022.
Sep 27, 10:45 BST
Completed - The scheduled maintenance has been completed.
Sep 27, 12:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: WA Birth, marriage and change of name certificates
Outage Start Date and Time: Tuesday, 27th September 2022 at 19:00 AEST
Outage End Date and Time: Tuesday, 27th September 2022 at 21:00 AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 21, 01:16 BST
Completed - The scheduled maintenance has been completed.
Sep 27, 10:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 07:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Please be advised that GBG support teams will be performing maintenance on Loqate databases servers during this time. All Loqate services are expected to continue to function as normal during this maintenance and no action is required by customers but please contact the GBG Helpdesk if you do encounter any issues following the maintenance.

Sep 14, 14:40 BST
Resolved - The greenID technology team advises that the NZ Drivers Licence datasource has been restored.
Duration of outage: Saturday 24 September 2022 10:01pm AEST (12:01am NZST) to Tuesday 27 September 2022 9:14am AEST (12:14pm NZST).
Total time of outage: 2 days 12 hours 13 minutes.
Thank you for your engagement and patience whilst awaiting a resolution.

Sep 27, 02:42 BST
Update - Please note that the unscheduled disruption at our third-party provider, the NZTA, is still ongoing and verification using the NZ Driver’s Licence data source is currently unavailable. We are following this up as the highest priority. Resolution time is currently unknown and the next update will be provided when new information becomes available.
Sep 27, 01:58 BST
Investigating - The greenID technology team advises that the NZ Drivers Licence datasource is unexpectedly unavailable.

Transactions with the NZ Drivers Licence datasource may produce errors.

Resolution time is currently unknown and the next update will be provided when new information becomes available.

Sep 26, 01:36 BST
Sep 26, 2022
Completed - The scheduled maintenance has been completed.
Sep 26, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and immicard
Date
• Tuesday 27 September 2022
Time
• 5:00am to 8:00am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 13, 04:07 BST
Completed - The scheduled maintenance has been completed.
Sep 26, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 05:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 30, 17:11 BST
Sep 25, 2022
Completed - The scheduled maintenance has been completed.
Sep 25, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and immicard
Date
• Monday 26 September 2022
Time
• 5:00am to 8:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 13, 04:05 BST
Completed - The scheduled maintenance has been completed.
Sep 25, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• QLD Birth, marriage and change of name certificates
Date
• Monday 26 September 2022
Time
• 3:30am to 4:30am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 20, 00:28 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Credit Bureau (Advanced) (0395) item check.

The incident duration was between 00:40-01:58 BST 25/09/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Sep 25, 08:31 BST
Completed - The scheduled maintenance has been completed.
Sep 25, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 1, 17:25 BST
Completed - The scheduled maintenance has been completed.
Sep 25, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 4, 13:50 GMT
Completed - The scheduled maintenance has been completed.
Sep 25, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 23, 11:05 BST
Sep 24, 2022
Completed - The scheduled maintenance has been completed.
Sep 24, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Sunday 25 September 2022
Time
• 12:00am to 2:00am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 21, 01:17 BST
Completed - The scheduled maintenance has been completed.
Sep 24, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 06:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production Environment
Data sources impacted: Bureau License Verification (NZ CCB), NZ Driver’s license (GreenID) ·
Outage Start Date and Time: Saturday 24th September 2022 at 17:00 NZST
Outage End Date and Time: Sunday 25th September 2022 at 00:00 NZST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 23, 01:21 BST
Sep 23, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:01 BST
Scheduled - This notification is to inform you of unscheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service may be unavailable and failures may occur for the below item checks.

Sep 23, 08:27 BST
Sep 22, 2022
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the 0155 UK Credit Header, 0261 - UK Bank Account Verification & 0322 - UK Geo Lifestyle Characteristicsitem check/ country.

The incident duration was between 14.56 – 14.58 BST 22/09/2022

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Sep 22, 14:56 BST
Resolved - Please be advised that GBG Support teams identified an issue affecting the following Verify endpoints only:
api.loqate.com
saas-proxy.loqate.com
api-proxy.everythinglocation.com

All other endpoints/URLs were unaffected during this time and support teams are continuing to investigate the root cause and preventative actions.

The incident duration was between 08:40-09:19 BST 22/09/2022

GBG would like to apologise for any inconvenience caused during this time whilst we worked to resolve this issue and if you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Sep 22, 09:48 BST