All Systems Operational
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
Address Complete Operational
CAFS Operational
Group-IB Secure Bank Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• QLD Birth, marriage and change of name certificates
Date
• Monday 27 September 2021
Time
• 3:30am to 4:30am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 22, 02:02 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 22, 09:57 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• WA Birth, marriage and change of name certificates
Date
• Monday 27 September to Tuesday 28 September 2021
Time
• 9:00pm Monday to 12:00am Tuesday AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 17, 07:09 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Monday 27 September to Tuesday 28 September 2021
Time
• 10:30pm Monday to 4:30am Tuesday AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 20, 05:06 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• WA Birth, marriage and change of name certificates
Date
• Tuesday 28 September to Wednesday 29 September 2021
Time
• 10:00pm Tuesday to 12:00am Wednesday AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 17, 07:18 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Time: Sunday 03rd October 2021 00:00 AEST
End Time: Sunday 03rd October 2021 03:00 AEST
Outage Duration: 3 hours
FCS illion Data sources

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 22, 00:16 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:20 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 9, 14:49 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:31 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 22, 09:59 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:21 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:22 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 19:03 GMT
Past Incidents
Sep 22, 2021
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

The incident duration was between 11:45 am – 12:30 pm BST/ GMT 22/09/21

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via support@loqate.com
Sep 22, 13:46 BST
Sep 21, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 13:50 – 14:12 BST 21/09/2021
Sep 21, 15:16 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 21, 14:06 BST
Sep 20, 2021
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 22:37 – 22:45 BST 19/09/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Sep 20, 08:11 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Geo Lifestyle (0322).

The incident duration was between 22:37 – 22:55 BST 19/09/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 20, 08:05 BST
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

The incident duration was between 22:37 – 22:55 BST 19/09/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 20, 08:01 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at Date/Time
Sep 19, 23:01 BST
Completed - The scheduled maintenance has been completed.
Sep 20, 00:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:45 BST
Scheduled - Dear Customer,

We are performing essential SQL maintenance during the scheduled window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Sep 1, 15:58 BST
Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 19:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Immigration documents
Date
• Monday 20 September 2021
Time
• 12:01am to 4:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 15, 01:33 BST
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:31 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• NSW birth, marriage and change of name certificates
Date
• Sunday 19 September 2021
Time
• 8:30am to 5:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 15, 00:33 BST
Sep 18, 2021
Sep 17, 2021
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Edited Electoral Roll & UK Mortality item checks.

The incident duration was between 15:55 – 17:00 BST 17/09/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 17, 17:41 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in a small number of customers receiving system errors against the 0154/0155 UK Credit Header and advanced features.

The incident duration was between 10.12AM BST – 10:45AMBST

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on 0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Sep 17, 10:56 BST
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 13:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

The greenID technology team advises that the IDscan production passive liveness library will be updated by the IDscan team on Thursday evening, 16th September 2021.

Outage duration: 2 hours (120 mins)
Start: Thu Sep 16 2021 22:00 AEST
End: Fri Sep 17 2021, 0:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 13, 05:05 BST
Completed - The scheduled maintenance has been completed.
Sep 16, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 13:01 BST
Scheduled - Dear Customer,

We are happy to announce that our latest 21.8 Release is scheduled to be deployed on Thursday the 16th of September at 13:00-14:00 AM (BST).

Release Highlights:

Engine Enhancements
General Enhancements and Fixed Bugs

To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/21-8-september-2021-release-update/

If you have any queries, please do not hesitate to contact your Customer Success Manager.

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.
Sep 9, 08:37 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09:51 – 11:27 BST DATE:16/09/21
Sep 16, 12:58 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 16, 09:51 BST
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:00 BST
Scheduled - Dear Customer,

We are happy to announce that our latest 21.8 Release is scheduled to be deployed on Thursday the 16th of September at 05:00-06:00 AM (BST).

Release Highlights:

Engine Enhancements
General Enhancements and Fixed Bugs

To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/21-8-september-2021-release-update/

If you have any queries, please do not hesitate to contact your Customer Success Manager.

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.
Sep 9, 08:36 BST
Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 12:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Emergency Maintenance
Environment
• Production
Document
• SA birth, marriage and change of name certificates
Date
• Wednesday 15 September 2021
Time
• 8:00pm to 9:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 15, 07:33 BST
Resolved - We are continuing to investigate this issue.
Sep 15, 11:50 BST
Update - We are continuing to investigate this issue.
Sep 15, 11:49 BST
Investigating - We are investigating an issue affecting the IDscan UK Production service that continues to affect the platform. Our Incident Team is working to identify the root cause and implement a solution as a priority. We apologise profusely for any inconvenience caused and will work relentlessly to restore the service to normal levels of functionality.
Sep 15, 11:33 BST
Resolved - This incident has been resolved.
Sep 15, 11:15 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update.
Sep 15, 10:50 BST
Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 11:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 10:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 03:43 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Emergency Maintenance
Environment
• Production
Document
• SA birth, marriage and change of name certificates
Date
• Tuesday 14 September 2021
Time
• 7:30pm to 8:30pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 14, 03:42 BST
Sep 13, 2021
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the ID3 & URU platforms.

The incident duration was between 06:00 – 06:22 BST 13/09/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 13, 16:04 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:50 – 14:00 BST 13/09/2021
Sep 13, 14:13 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 13, 11:13 BST
Resolved - The greenID technology team advises that NZTenancy has been restored.

Duration of outage: Monday 13 September 2021 2:18am to 2:20pm AEST
Total time of outage: 12h 2m

We are clarifying the root cause of interruption and will publish this in our service incident report.

Thank you for your engagement and patience whilst awaiting a resolution.
Sep 13, 05:34 BST
Investigating - NZ Tenancy Datasource is unexpectedly unavailable and may return errors.

We’re sorry for the impact this may be having on your business and we’re working hard to get this source back up and running.

The next update will be provided when new information becomes available.
Sep 13, 01:19 BST
Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 23:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 9, 15:46 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 23:46 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:45 BST
Update - Dear customers,

This maintenance took place on Sunday 5th of September between 23:45-00:45 due to human error.

To confirm no maintenance will take place on the 12/09/2021.

Sorry for the inconvenience

King regards,
Service Management.
Sep 7, 08:38 BST
Scheduled - Dear Customer,

We are performing essential SQL maintenance during the scheduled window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Sep 1, 15:57 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Passport
Date
• Sunday 12 September 2021
Time
• 6:00am to 10:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 8, 04:07 BST
Sep 11, 2021
Completed - The scheduled maintenance has been completed.
Sep 11, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 19, 19:01 GMT
Sep 10, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 05:59 – 10:00 BST 10/09/2021
Sep 10, 10:20 BST
Update - We are continuing to work on a fix for this issue.
Sep 10, 09:21 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 10, 07:02 BST
Resolved - Please be advised this service is now restored
Date
• Friday 10 September 2021
Time
• 9:30am to 11:30am AEST
Sep 10, 02:54 BST
Identified - Dear Customer,

The greenID technology team advises that the ACT Birth, marriage and change of name certificates are unexpectedly unavailable.

Verifications with the ACT Birth, marriage and change of name certificates may result in errors

Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.
Sep 10, 02:19 BST
Sep 9, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:56 – 13:58 BST 09/09/2021
Sep 9, 14:27 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our Connexus OSINT service. The regular Connexus portal is operating normally however.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 9, 11:59 BST
Postmortem - Read details
Sep 9, 14:08 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 08:59 – 09:08 BST 09/09/2021

To customers that have been affected by this issue, we would again like to apologise.
Sep 9, 09:12 BST
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

The incident duration was between 01.00 – 06:24 BST 09/09/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 9, 06:27 BST
Update - We are continuing to work on a fix for this issue.
Sep 9, 05:16 BST
Identified - Unfortunately, the service issue is ongoing. We continue to treat this matter as a priority and our technical team are working to determine the cause and resolution.

We apologise that this issue is taking longer to resolve than we would like.

We will update you at 9/9/2021 4:30am (BST) or as soon as the issue is resolved. Thank you for your continued patience.
Sep 9, 03:25 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at 9/9/2021 2:10am (BST)
Sep 9, 01:38 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 01.00 – 06.24 BST 9/9/2021
Sep 9, 06:25 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 9, 01:48 BST
Resolved - Please be advised that the service is now restored.
Date
• Thursday 9 September 2021
Time
• 8:35am to 10:05am AEST
Sep 9, 01:20 BST
Identified - Dear Customer,

The greenID technology team advises that the ACT Birth, marriage and change of name certificates are unexpectedly unavailable.

Verifications with the ACT Birth, marriage and change of name certificates may result in errors

Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.
Sep 9, 00:23 BST
Sep 8, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 15:54 – 16:21 BST 08/09/2021
Sep 8, 17:30 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 8, 17:06 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 15.47 – 16.23 BST 08/09/21
Sep 8, 17:05 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 8, 16:25 BST