Investigating - ACT Birth, marriage and change of name certificates are unexpectedly unavailable.

Verifications with the ACT Birth, marriage and change of name certificates may result in errors.

Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.
Oct 24, 23:42 BST
Update - We are continuing to work on a fix for this issue.
Oct 24, 17:22 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 24, 14:15 BST
Update - Unfortunately this issue is still ongoing, however work is continuing between our platform team and the data supplier.
Oct 21, 17:39 BST
Update - This issue is unfortunately still ongoing with our data supplier who are still working on a fix for this issue.
Oct 18, 09:04 BST
Update - This issue is unfortunately still ongoing with our data supplier who are still working on a fix for this issue.
Oct 14, 09:24 BST
Update - Our supplier service is unavailable and at this point we are unsure when this service will be available.

As soon as we get more information, we will update you.

Thank you for your patience.
Oct 11, 09:02 BST
Update - Our supplier service is unavailable and at this point we are unsure when this service will be available.

As soon as we get more information, we will update you.

Thank you for your patience.
Oct 8, 10:51 BST
Update - Unfortunately, the service issue is ongoing. We apologise that this issue is taking longer to resolve than we would like.

Unfortunately we cannot provide a fix ETA at the moment

We will update you at 09:00 BST 08-10-2021 or as soon as the issue is resolved. Thank you for your continued patience.
Oct 7, 09:45 BST
Update - Our data supplier has confirm there is currently an issue with accessing their credit reference agency provider in this country. As soon as there are further updates from our supplier we will provide additional information on this issue.
Oct 6, 09:10 BST
Update - Unfortunately, the service issue is ongoing. The technical teams is working to determine the cause and resolution. We apologise that this issue is taking longer to resolve than we would like.

Unfortunately we cannot provide a fix ETA at the moment

We will update you at 09:00 BST 06-10-2021 or as soon as the issue is resolved. Thank you for your continued patience.
Oct 5, 12:00 BST
Update - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 5, 09:04 BST
Update - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 4, 09:00 BST
Update - Unfortunately, the service issue is ongoing. The technical teams is working to determine the cause and resolution. We apologise that this issue is taking longer to resolve than we would like.

Unfortunately we cannot provide a fix ETA at the moment

We will update you at 09:00 BST 04-10-2021 or as soon as the issue is resolved. Thank you for your continued patience.
Oct 3, 15:30 BST
Update - We are continuing to work on a fix for this issue.
Oct 3, 12:30 BST
Update - We are continuing to work on a fix for this issue.
Oct 3, 09:41 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 3, 09:18 BST
Update - Unfortunately this issue is still ongoing, however work is continuing between our platform team and the data supplier.
Oct 21, 17:38 BST
Update - This issue is unfortunately still ongoing with our data supplier who are still working on a fix for this issue.
Oct 18, 09:04 BST
Update - This issue is unfortunately still ongoing with our data supplier who are still working on a fix for this issue.
Oct 14, 09:25 BST
Update - We are aware of an intermittent issue which usually happens on the hour, every hour. If the transactions that receive a 9999 are rerun at a later point they get provided a true result (pass or refer)

Our supplier is having difficult finding the root cause of this issue. We appreciate your patience with this issue.
Oct 11, 09:02 BST
Update - We are aware of an intermittent issue which usually happens on the hour, every hour. If the transactions that receive a 9999 are rerun at a later point they get provided a true result (pass or refer)

Our supplier is having difficult finding the root cause of this issue. We appreciate your patience with this issue.
Oct 8, 10:50 BST
Update - We are continuing to work on a fix for this issue.
Oct 7, 09:46 BST
Update - Further investigations with the data supplier for this service are still ongoing.
Oct 6, 09:07 BST
Update - We are continuing to work on a fix for this issue.
Oct 5, 09:04 BST
Update - Please be advised that this incident continues to intermittently affect our India PAN service.

As per previous updates we are continuing to investigate the root cause of this issue.

We sincerely apologise for any inconvenience this may be causing you, and thank you for your patience as we work with our supplier to fully restore service.
Oct 4, 08:12 BST
Update - We are continuing to work with our supplier to resolve the service issue as soon as possible.
Oct 3, 09:00 BST
Update - We are continuing to work with our supplier to resolve the service issue as soon as possible.
Oct 2, 09:00 BST
Update - We are continuing to work on a fix for this issue.
Oct 1, 09:06 BST
Update - We are continuing to work on a fix for this issue.
Sep 30, 09:00 BST
Update - We are continuing to investigate this issue, in conjunction with our data supplier and platform team.
Sep 29, 15:49 BST
Update - We are continuing to work on a fix for this issue.
Sep 29, 12:18 BST
Update - Unfortunately we are still experiencing a service disruption that may be preventing you from processing transactions on our India PAN Service

Thank you for your patience whilst we work with our supplier to restore service.
Sep 29, 08:42 BST
Update - Our data supplier has confirmed there is data provider issue which they are currently investigating.
Sep 28, 16:03 BST
Update - Unfortunately, the service issue is ongoing. The technical team are working to determine the cause and resolution.

Unfortunately we cannot provide a fix ETA at the moment.

We will update you at 15:30 BST or as soon as the issue is resolved. Thank you for your continued patience.
Sep 28, 12:30 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 28, 09:14 BST
Identified - Dear Customer,

We are currently experiencing intermittent errors that may be preventing you from using our Business Verification service.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 18, 03:08 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Major Outage
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Degraded Performance
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Major Outage
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Major Outage
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Major Outage
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Partial Outage
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Major Outage
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
Address Complete Operational
Capture China Operational
Verify China Operational
CAFS Operational
Group-IB Secure Bank Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Time: Sunday 31st October 2021 - 00:00 AEDT (02:00 NZDT)
End Time: Sunday 31st October 2021 - 02:00 AEDT (04:00 NZDT)
Outage Duration: 2 hours
FCS illion Data sources

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 18, 23:21 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Wednesday 3 November to Thursday 4 November 2021
Time
• 10:30pm Wednesday to 12:30am Thursday AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 19, 04:56 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 20, 08:04 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: ASIC
Outage Start Date and Time : Saturday 06th November 2021, at 21:00 AEDT
Outage End Date and Time : Saturday 06th November 2021, at 23:59 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 21, 05:26 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:21 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:22 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 19:03 GMT
Past Incidents
Oct 25, 2021

No incidents reported today.

Oct 24, 2021
Completed - The scheduled maintenance has been completed.
Oct 24, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• QLD Birth, marriage and change of name certificates
Date
• Monday 25 October 2021
Time
• 4:30am to 5:30am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 22, 00:48 BST
Completed - The scheduled maintenance has been completed.
Oct 24, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 00:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our data supplier which should result in a maximum of up-to 6 minutes downtime for these item checks.

During the dates/times specified, the service may be unavailable and failures will occur for the below item checks.
Oct 20, 17:14 BST
Completed - The scheduled maintenance has been completed.
Oct 24, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 20, 17:02 BST
Completed - The scheduled maintenance has been completed.
Oct 24, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Sunday 24 October 2021
Time
• 7:30am to 10:30am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 22, 04:33 BST
Oct 23, 2021
Completed - The scheduled maintenance has been completed.
Oct 23, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 02:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 7, 11:34 BST
Completed - The scheduled maintenance has been completed.
Oct 23, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 13:02 BST
Scheduled - Please be advised, GBG Support Teams are currently working to improve the stability of the Email Validation service under the Tools section of the Loqate account dashboard. During the maintenance period, the service will not be available but will be restored once maintenance is complete.

Please contact the GBG Helpdesk if you experience any other issues with this service.
Oct 20, 12:45 BST
Oct 22, 2021

No incidents reported.

Oct 21, 2021
Resolved - The greenID technology team advises that the AU Public Number Database was discovered to have had issues which are now restored.

Duration of outage: Wednesday 20 October 2021 6:56pm to Thursday 21 October 2021 9:45am AEDT

Total time of outage: 14h 49m
Oct 21, 06:43 BST
Oct 20, 2021
Resolved - Some requests may have been unsuccessful or experienced increased latency using Capture Retrieve requests between 9:50-10:10 pm BST

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via support@loqate.com.
Oct 20, 22:41 BST
Completed - The scheduled maintenance has been completed.
Oct 20, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• NSW Birth, marriage and change of name certificates
Date
• Thursday 21 October 2021
Time
• 12:00am to 2:00am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 19, 03:22 BST
Completed - The scheduled maintenance has been completed.
Oct 20, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 08:30 BST
Scheduled - Please be advised, GBG Support Teams are currently working to improve the stability of the Email Validation service under the Tools section of the Loqate account dashboard. During the maintenance period, the service will not be available but will be restored once maintenance is complete.

Please contact the GBG Helpdesk if you experience any other issues with this service.
Oct 18, 08:25 BST
Completed - The scheduled maintenance has been completed.
Oct 20, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 09:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Wednesday 20 October 2021
Time
• 7:30pm to 9:30pm AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 18, 02:17 BST
Oct 19, 2021
Resolved - Please be advised the Immigration documents services have been restored
Date
• Tuesday 19 October 2021
Time
• 4:00pm to 5:42pm AEDT
Oct 19, 08:09 BST
Identified - Dear Customer,

The greenID technology team advises that the Immigration documents are unexpectedly unavailable.

Verifications to the Immigration documents may produce errors.

Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.
Oct 19, 06:14 BST
Oct 18, 2021
Resolved - This incident has been resolved.
Oct 18, 13:33 BST
Update - We are continuing to work on a fix for this issue.
Oct 18, 13:33 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 18, 12:19 BST
Completed - The scheduled maintenance has been completed.
Oct 18, 13:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 12:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Monday 18 October 2021
Time
• 10:30pm to 11:30pm AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 12, 00:30 BST
Completed - The scheduled maintenance has been completed.
Oct 18, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:05 BST
Scheduled - Please be advised, GBG Support Teams are currently working to improve the stability of the Email Validation service under the Tools section of the Loqate account dashboard. During the maintenance period, the service will not be available but will be restored once maintenance is complete.

Please contact the GBG Helpdesk if you experience any other issues with this service.
Oct 14, 17:55 BST
Oct 17, 2021
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the UK Bank Account Verification (0261) / UK Geo Lifestyle (0322) item checks.

The incident duration was between 18:04 – 18:06 BST 17/10/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Oct 17, 18:51 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header service for both Standard and Advanced/Enhanced checks.

The incident duration was between 18:04 – 18:06 BST 17/10/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Oct 17, 18:48 BST
Completed - The scheduled maintenance has been completed.
Oct 17, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 14:01 BST
Scheduled - Dear Valued Customer,

We would like to bring to your attention that our third-party provider VEVO (working visa) has a standing WEEKLY scheduled maintenance window during the times stated below:

Mondays 00:00 – 04:00 AEDT

As a standing outage window, VEVO does not provide confirmation of intent to perform any works during this time, or the nature and duration of those works.

It should be assumed that the VEVO data source may not be available during this window and the verification rates during this time will be lower than expected.

Environment: Production Environment

Services Impacted: Identi-Check (all versions)

Channels: All Channels
Oct 11, 00:57 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 03:18 – 03:24 BST 17/10/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Oct 17, 11:36 BST
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 02:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 16, 20:31 GMT
Completed - The scheduled maintenance has been completed.
Oct 17, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 4, 18:31 BST
Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine supplier maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 14, 08:07 BST
Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 9, 14:49 BST
Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:00 BST
Scheduled - Dear Valued Customer,

We would like to bring to your attention that our third-party provider VEVO (working visa) has a standing WEEKLY scheduled maintenance window during the times stated below:

Weekends Saturday 14:00 – Sunday 09:00 AEDT

As a standing outage window, VEVO does not provide confirmation of intent to perform any works during this time, or the nature and duration of those works.

It should be assumed that the VEVO data source may not be available during this window and the verification rates during this time will be lower than expected.

Environment: Production Environment

Services Impacted: Identi-Check (all versions)

Channels: All Channels
Oct 11, 01:01 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 16:06 – 17:04 BST | DATE 16-10-2021
Oct 16, 18:30 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 16, 16:28 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:51 – 14:17 BST | DATE 16-10-2021
Oct 16, 16:40 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 16, 14:06 BST
Completed - The scheduled maintenance has been completed.
Oct 16, 13:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• NSW Birth, marriage and change of name certificates
Date
• Saturday 16 October to Sunday 17 October 2021
Time
• 5:00pm Saturday to 2:00pm Sunday AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 12, 04:47 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:44 - 11:40 BST DATE 16-10-2021
Oct 16, 12:59 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 16, 11:15 BST
Resolved - Service has now been restored. Root cause investigation continuing with out supplier.
Please contact the GBG Helpdesk if you experience any further issues with this service.
Oct 16, 06:32 BST
Update - Services are in the process of being stabilised with full restoration expected soon. Investigation ongoing with supplier. Further updates to follow.
Oct 16, 06:14 BST
Update - We are continuing to investigate this issue with our supplier to restore service as soon as possible. Further updates to follow.
Oct 16, 05:37 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at Date/Time
Oct 16, 04:42 BST
Oct 15, 2021

No incidents reported.

Oct 14, 2021
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 17:45 – 18:28 BST 14/10/2021

To customers that have been affected by this issue, we would again like to apologise.
Oct 14, 20:04 BST
Monitoring - Platform teams were alerted to the incident and reviewed the services to remediate. During the investigation the issue resolved itself so an investigation ticket is being carried to the support teams to look in more detail of the logs to see if any further remediation is required. We will continue to monitor and review until 2000 and continue investigation tomorrow.
Oct 14, 19:14 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 19:00 BST 14/10/2021
Oct 14, 18:24 BST
Completed - The scheduled maintenance has been completed.
Oct 14, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:02 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Thursday 14 October to Friday 15 October 2021
Time
• 11:00pm Thursday to 12:00am Friday AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 12, 00:28 BST
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 BST
Scheduled - Dear Customer,

Please be aware that the Loqate ANZ (Harmony RightAddress) Production Platform will undergo maintenance activities on the Thursday 14/10/2021 at 9:00 am - 10:00 am AEDT. We anticipate no interruption to the services during this time.

The change is to migrate the DNS hosting of the domain name "mastersoftgroup.com".

This event is subject to change and we will inform you of any updates to dates and times. If you have any queries, please do not hesitate to contact the GBG Helpdesk by emailing msg.support@gbgplc.com.
Sep 28, 06:25 BST
Oct 13, 2021
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 12/10/2021 21:04 - 23:01 BST

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Oct 13, 04:55 BST
Resolved - Please be advised that the SA Birth, marriage and change of name certificates services have been restored.
Date
• Wednesday 13 October 2021
Time
• 1:15pm to 2:15pm AEDT
Oct 13, 04:55 BST
Identified - Dear customer,

The greenID technology team advises that the SA Birth, marriage and change of name certificates are unexpectedly unavailable.

Verifications with SA Birth, marriage and change of name certificates may produce errors.

Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.
Oct 13, 03:53 BST
Resolved - The greenID technology team advises that the NZ Directors and Shareholders datasource has been restored.

Duration of outage: Wednesday 13 October 2021 11:25am to 12:11pm AEST

Total time of outage: 46m
Oct 13, 03:07 BST
Identified - Dear Customer,

The greenID technology team advises that the NZ Directors and Shareholders datasource is unexpectedly unavailable.

Verifications with the NZ Directors and Shareholders datasource may produce errors

Resolution time is currently unknown. The greenID technology team are working with the NZ Ministry of Business, Innovation and Employment to determine the issue.
Oct 13, 01:49 BST
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 19:00 BST
Scheduled - Dear Valued Customer,

We would like to bring to your attention that our third-party provider VEVO (working visa) has a standing WEEKLY scheduled maintenance window during the times stated below:

Wednesdays 05:00 – 08:00 AEDT

As a standing outage window, VEVO does not provide confirmation of intent to perform any works during this time, or the nature and duration of those works.

It should be assumed that the VEVO data source may not be available during this window and the verification rates during this time will be lower than expected.

Environment: Production Environment

Services Impacted: Identi-Check (all versions)

Channels: All Channels
Oct 11, 00:59 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14:29 – 17:13 BST 12/10/2021
Oct 12, 17:21 BST
Update - Our platform team are working with our hosting provider on a resolution for this issue.
Oct 12, 15:44 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 12, 14:35 BST
Oct 11, 2021
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between ENTER TIME 13:32 – 15:31 11-10-2021

To customers that have been affected by this issue, we would again like to apologise.
Oct 11, 16:02 BST
Update - Our data supplier is continuing to investigate this issue.
Oct 11, 15:19 BST
Update - We have confirmed there is an issue with our data supplier for these item checks.
Oct 11, 14:27 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 11, 13:48 BST
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

The incident duration was between ENTER TIME 13:32 – 15:48 11-10-2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Oct 11, 16:02 BST
Update - Our data supplier is continuing to investigate this issue.
Oct 11, 15:20 BST
Identified - Initial investigations have determined that we are experiencing service issues with our Credit Header supplier

Users may be experiencing system errors against the 0154/0155 UK Credit Header advanced features only.

We will update you at 15:15 BST 11/10/21 or as soon as the issue is resolved.
Oct 11, 14:26 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at 14:15
Oct 11, 13:46 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 13:32 – 13:40 BST

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Oct 11, 14:02 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09/10/2021 Approx. 14:21 BST - 11/10/2021 Approx 10:28
Oct 11, 12:08 BST
Update - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 11, 12:01 BST
Update - This issue has been escalated to our data supplier and our platform team who are continuing to work on a fix for this.
Oct 11, 09:03 BST
Update - This issue has been escalated to our data supplier and our platform team who are continuing to work on a fix for this.
Oct 9, 09:16 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 8, 16:07 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09/10/2021 Approx. 14:21 BST - 11/10/2021 Approx 10:28
Oct 11, 12:08 BST
Update - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 11, 12:00 BST
Update - This issue has been escalated to our data supplier and our platform team who are continuing to work on a fix for this.
Oct 11, 09:02 BST
Update - This issue has been escalated to our data supplier and our platform team who are continuing to work on a fix for this.
Oct 9, 09:17 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 8, 16:14 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between October 9th 2021 20:13 BST – Oct 11th 2021 03:53 BST
Oct 11, 06:16 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 11, 02:39 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between October 9th 2021 21:36 BST – Oct 11th 2021 03:53 BST
Oct 11, 06:15 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 11, 02:48 BST
Completed - The scheduled maintenance has been completed.
Oct 11, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 7, 10:20 BST