Update - We are continuing to investigate this issue.
Apr 3, 03:47 BST
Update - We are continuing to observe the outage on AEC webpage/datasource and will provide further updates as they happen.
Apr 3, 03:47 BST
Update - We are continuing to observe the outage on AEC webpage/datasource and will provide further updates as they happen.
Apr 1, 23:26 BST
Update - We are continuing to observe the outage on AEC webpage/datasource and will provide further updates as they happen.
Mar 31, 22:23 BST
Update - A brief update on the situation of AEC webpage/datasource continues. We are continuing to observe the outage and will provide further updates as they happen.
Mar 30, 23:31 BST
Update - A brief update on the situation of AEC webpage/datasource continues. We are continuing to observe the outage and will provide further updates as they happen.
Mar 26, 22:20 GMT
Update - We are continuing to investigate this issue.
Mar 26, 06:25 GMT
Update - A brief update that the situation with the AEC webpage/source continues. We are continuing to observe the outage and will provide further updates as they happen.
Mar 26, 06:09 GMT
Update - We are continuing to observe the outage and will provide further updates as they happen.
Mar 25, 23:10 GMT
Investigating - Please be advised that the Australian Electoral Roll website is undergoing some maintenance:
https://check.aec.gov.au/

We are observing the outage and will provide further updates as they happen.
Mar 25, 02:08 GMT
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Australia - Consented (0270) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDCS) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Partial Outage
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Australian Electoral Roll - NON AML Partial Outage
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
Loqate Operational
Capture Operational
Verify Operational
GBG Identity Solution Operational
Identity Solution Core Platform Operational
Verify Person Operational
Verify Document Operational
Verification History Operational
Face Match Operational
Liveness Operational
Global Address Operational
Combined Decision Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 20, 08:16 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 31, 06:59 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DVS
Environment: Production
Document: Passport
Date: Sunday 5 April 2020 - Time: 6:00am to 10:00am AEST
Mar 31, 06:57 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 2, 14:51 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 31, 16:02 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 20, 11:25 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 20, 11:27 GMT
Past Incidents
Apr 3, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 05:12 – 07:43 BST 03/04/2020
Apr 3, 08:03 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 3, 07:27 BST
Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 21:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DVS Production Scheduled Maintenance - SA birth, marriage and change of name certificates on Thursday 2 April 2020 6:30 pm to Friday 3 April 2020 7:30 am

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 2, 00:52 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 16:55 – 17:25 BST 02/04/2020
Apr 2, 18:02 BST
Monitoring - The issue that was affecting our platforms looks to be resolved. We will update you at 18:15 for a final confirmation. We are observing successful transactions.
Apr 2, 17:46 BST
Identified - We are aware of an internet facing issue. Our products are available, however they are inaccessible at this time.
Apr 2, 17:20 BST
Completed - The scheduled maintenance has been completed.
Apr 2, 18:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 13:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DVS Production Scheduled Maintenance - DVS Hub All documents on Friday 3 April 2020 from 12:01am to 5:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 30, 23:42 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 04.50 – 12.00 BST on 02/04/2020
Apr 2, 12:06 BST
Update - We are continuing to investigate this issue.
Apr 2, 09:37 BST
Update - We are continuing to investigate this issue.
Apr 2, 09:32 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 2, 06:20 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:43 BST – 09:52 BST 02/04/2020
Apr 2, 10:18 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 2, 09:22 BST
Resolved - This incident has been resolved.
Apr 2, 06:41 BST
Monitoring - Please be advised that the NZ DIA datasource issue has been resolved.
Apr 2, 02:58 BST
Investigating - We are currently investigating a service disruption from NZ DIA Datasource that are affecting our service. We apologise for the impact this may be having on your business. Our Team is working to identify the issue and more information will be provided as they happen.
Apr 2, 01:59 BST
Apr 1, 2020
Completed - The scheduled maintenance has been completed.
Apr 1, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

The supplier for this service is doing routine platform work.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 25, 17:58 GMT
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:01 BST
Scheduled - This notification is to inform you of an urgent maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 1, 05:55 BST
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DIA will be making an urgent network change between
Date/Time: 01 April 2020 6:00 pm(NZT) to 7:00 pm(NZT).
Impact: Confirmation Service (Data Access Platform) will be unavailable during this time.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 1, 05:11 BST
Resolved - This incident has been resolved.
Apr 1, 04:53 BST
Identified - Our datasource provider has identified an issue which is causing failure of all transactions via the Australian Tenancy Datasource.

We will provide further updates as they happen.
Apr 1, 02:03 BST
Investigating - We are currently experiencing a service disruption from Australian Tenancy Datasource provider that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 1, 01:04 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Sweden item checks.

The incident duration was between *21:43 – *22:01 BST 31/03/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Apr 1, 02:45 BST
Mar 31, 2020
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 22:22 – 22:46 BST 30/03/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Mar 31, 08:23 BST
Mar 30, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 07:55 – 08:35 BST 30/03/2020
Mar 30, 09:37 BST
Investigating - This notification is to inform you of planned maintenance work being carried out by our supplier.

*Can we describe the maintenance*

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 30, 08:48 BST
Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 13, 11:57 GMT
Completed - The scheduled maintenance has been completed.
Mar 29, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 26, 14:38 GMT
Mar 28, 2020
Completed - The scheduled maintenance has been completed.
Mar 28, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 09:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DIA will be patching the service between
Date/Time: 28Mar2020 10:30pm (NZT) to 29Mar2020 12noon (NZT).
Impact: There will be intermittent outage to the service during this period.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 27, 02:23 GMT
Mar 27, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:11 – 18:26 GMT 28/03/2020
Mar 27, 19:35 GMT
Update - We are continuing to work on a fix for this issue.
Mar 27, 16:52 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 27, 16:52 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14.52 – 14.52 GMT 27/03/2020
Mar 27, 16:06 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 27, 15:17 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:32 – 14:58 GMT 27/03/2020
Mar 27, 15:49 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 27, 14:00 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11.46 – 14:49 GMT 27/03/2020 GMT
Mar 27, 15:30 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 27, 12:20 GMT
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

To customers that have been affected by this issue, we would again like to apologise. If you need to speak to us regarding this issue, please contact the helpdesk on *0844 888 1136/01244 657321 or ID3globalhelp@gbgplc.com/helpdesk@gbgplc.com*
Mar 27, 15:25 GMT
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 27/03/2020 16:15 GMT
Mar 27, 15:14 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against 0348 - Czech Republic Population

The incident duration was between 26/03/2020 23:11(GMT) till 27/03/2020 00:46(GMT)

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Mar 27, 01:25 GMT
Mar 26, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:45 25/03/2020 – 09:50 GMT 26/03/2020
Mar 26, 11:57 GMT
Update - We are continuing to work on a fix for this issue.
Mar 26, 09:33 GMT
Update - We are continuing to work on a fix for this issue with our platform team and data supplier. As soon as there are further updates we will provide them.
Mar 25, 17:00 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 25, 14:02 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between *00.00 – *00.00 BST/ GMT DATE
Mar 26, 11:51 GMT
Update - We are continuing to work on a fix for this issue.
Mar 26, 09:39 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 26, 04:22 GMT
Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 11:13 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 11:11 GMT
Scheduled - Dear Customer,



Please be aware that the IDscan UK Hosted platform will undergo maintenance activities on the 26th of March at 05:00 - 06:00 (GMT). We anticipate less than 5 minutes interruption to the services during this time.



This event is subject to change and we will inform you of any updates to dates and times.



If you have any queries, please do not hesitate to contact the GBG Helpdesk by emailing helpdesk@gbgplc.com.
Mar 20, 11:05 GMT
Mar 25, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 13:00 – 13:39 GMT 25/03/2020
Mar 25, 14:39 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 25, 13:41 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 05:48 – 10:20 GMT 25/03/2020
Mar 25, 11:06 GMT
Update - We are continuing to investigate this issue.
Mar 25, 09:34 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 25, 06:19 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 19:17 GMT 24/03/2020 – 09:03 GMT 25/03/2020
Mar 25, 10:05 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 25, 02:06 GMT
Resolved - We're pleased to inform you that the intermittent issue with DVS Birth,Marriage and Change of Name Certificates datasource has been resolved.
Mar 25, 02:20 GMT
Monitoring - We have observed some intermittent errors with the DVS Birth,Marriage and Change of Name Certificates between 08:50am to 10:42am and they have been working fine since then. We are monitoring and will provide further updates if issues arise again.
Mar 25, 00:38 GMT
Investigating - We are currently investigating an intermittent issue with DVS Birth,Marriage and Change of Name Certificates datasource that are affecting our service. We apologise for the impact this may be having on your business. Our Team is working to identify the issue and more information will be provided as they happen.
Mar 25, 00:28 GMT
Mar 24, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:24 – 16:08 GMT 24/03/2020
Mar 24, 17:16 GMT
Update - We are currently investigating this issue with our data supplier and infrastructure teams. We will provide further updates as soon as they are available.
Mar 24, 16:04 GMT
Update - We are continuing to work on a fix for this issue.
Mar 24, 13:33 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 24, 10:59 GMT
Mar 23, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 15:27-18:25 GMT 23/03/2020
Mar 23, 18:44 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 23, 17:28 GMT
Mar 22, 2020
Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Production - Immigration documents
Date: Sunday 22 March 2020
Time: 9:00am to 5:00pm AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 6, 01:10 GMT
Completed - The supplier has confirmed that this maintenance has been completed.
Mar 22, 01:28 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 28, 15:39 GMT
Completed - The supplier has confirmed that the maintenance has been completed.
Mar 22, 01:26 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 19, 16:34 GMT
Mar 20, 2020
Resolved - This is now Fixed.

NZ Passport, NZ citizenship and NZ birth certificate sources resumed, with successful greenID transactions.
Mar 20, 23:31 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 21:58 GMT
Investigating - We are currently investigating an issue of DIA Data Sources - NZ Passport / Birth and Citizenship Documents affecting our service. We apologise for the impact this may be having on your business.
Update will be provided as they happen.
Mar 20, 04:37 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10.36 – 10.58 GMT 20/03/2020
Mar 20, 11:29 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 20, 10:57 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Mar 20, 10:32 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 20, 06:51 GMT