Loqate Maintenance - Utilities Register - Electricity
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 2023 - 09:00 GMT
Scheduled - Please be advised that our Supplier will be undertaking essential maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Nov 28, 2023 09:00-17:00 GMT
Service Disruption - greenID - NZ Land Information LINZ
Investigating - Please be advised that the NZ Land Information Datasource is unexpectedly unavailable.

Transactions with the NZ Land Information Datasource may produce errors.
Nov 27, 2023 - 23:55 GMT
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Singapore ID Primary 1 (0481) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan USA PROD ? Operational
GBG Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate Under Maintenance
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Under Maintenance
Loqate SaaS Platform Operational
Store Finder - Geocoding Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GreenID Major Outage
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Major Outage
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Superchoice Superannuation data source Operational
Superchoice Payroll data source Operational
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
Review Service Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Loqate Maintenance Nov 29, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Oct 31, 2023 - 08:09 GMT
Notification of Planned Supplier Maintenance - greenID/DVS WA Birth, Marriage and Change of Name Certificates Nov 29, 2023 00:00-04:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production

Document/s Affected
• WA Birth, Marriage and Change of Name Certificates

Start Date and Time
• 29 November 2023 — 11:00PM AEDT

End Date and Time
• 30 November 2023 — 3:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 24, 2023 - 04:12 GMT
Notification of Planned Supplier Maintenance - IDscan (UK PROD) Nov 29, 2023 05:00-08:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 2023 - 09:44 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This change will cause no impact to the live service
Nov 27, 2023 - 18:35 GMT
Notification of Planned Supplier Maintenance - IDscan (US PROD) Nov 29, 2023 11:00-14:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 2023 - 09:45 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This change will cause no impact to the live service
Nov 27, 2023 - 18:30 GMT
Notification of Planned Supplier Maintenance - IDscan (AUS PROD) Nov 29, 2023 13:00-16:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 27, 2023 - 18:28 GMT
Notification of Planned Supplier Maintenance - Investigate Platform Nov 29, 2023 20:00-22:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 2023 - 18:18 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance on Wednesday 29th November from 20:00 until 22:00 GMT.

The GBG Investigate platform will be unavailable during these times. After the maintenance window, the service is expected to operate as normal with no action needed by customers. We apologise for any inconvenience caused.
Nov 22, 2023 - 15:27 GMT
Loqate Maintenance Nov 30, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Oct 31, 2023 - 08:10 GMT
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Dec 1, 2023 00:00-08:00 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:49 GMT
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Dec 1, 2023 00:00-08:00 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Jun 12, 2023 - 14:24 BST
Loqate Maintenance Dec 1, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Oct 31, 2023 - 08:11 GMT
Loqate Maintenance Dec 2, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Oct 31, 2023 - 08:12 GMT
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Dec 2, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 25, 2023 - 09:25 BST
Loqate Maintenance Dec 3, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Oct 31, 2023 - 08:13 GMT
Notification of Planned Supplier Maintenance - 0411 Trust Core Dec 3, 2023 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 15, 2023 - 13:01 GMT
Notification of Planned Supplier Maintenance - 0307 - International Screening Solutions (FCRA) 0308 / International PEP (FCRA) 0332 / International Adverse Media Dec 7, 2023 00:00-04:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

We understand that any system downtime, regardless of the time, has a negative effect on your business, which is why we always strive for zero downtime during the maintenance of our system and the majority of the time, we are able to achieve this. These notices are to inform our customers ahead of time of the window, in the off chance that any downtime actually does occur.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 23, 2023 - 16:05 GMT
Notification of Planned Supplier Maintenance - greenID Superchoice datasource Dec 8, 2023 20:00 - Dec 9, 2023 00:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Data source
• Superchoice - Superannuation data source & Payroll data source
Date
• Saturday 9th December 2023
Time
• 7:00am to 11:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 09, 2023 - 04:56 GMT
Notification of Planned Supplier Maintenance - ID3global / 0324 - Hong Kong Population Dec 9, 2023 18:00-23:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 24, 2023 - 09:13 GMT
Notification of Planned Supplier Maintenance - ID3global / Malaysia - Financial Dec 9, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:25 GMT
Notification of Planned Supplier Maintenance - 0411 Trust Core Dec 10, 2023 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 15, 2023 - 13:02 GMT
Notification of Planned Supplier Maintenance - KYC6 and API Services (0397, 0398 & 0399) Dec 11, 2023 05:00-07:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 2023 - 08:12 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 05, 2023 - 16:23 BST
Notification of Planned Supplier Maintenance - ID3global - Italy Population - Codice Fiscale (0250) Dec 14, 2023 22:00 - Dec 15, 2023 00:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 15, 2023 - 08:37 GMT
Notification of Planned Supplier Maintenance - greenID Superchoice datasource Dec 15, 2023 19:00 - Dec 16, 2023 01:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Data source
• Superchoice - Superannuation data source & Payroll data source
Date
• Saturday 16th December 2023
Time
• 6:00am to 12:00pm AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 09, 2023 - 05:00 GMT
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Dec 16, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:26 GMT
Notification of Planned Supplier Maintenance - 0411 Trust Core Dec 17, 2023 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 15, 2023 - 13:02 GMT
Notification of Planned Supplier Maintenance - 0411 Trust Core Dec 24, 2023 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 15, 2023 - 13:02 GMT
Notification of Planned Supplier Maintenance - 0411 Trust Core Dec 31, 2023 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 15, 2023 - 13:02 GMT
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Jan 1, 2024 00:00-08:00 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:49 GMT
Notification of Planned Supplier Maintenance - 0411 Trust Core Jan 7, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 15, 2023 - 13:03 GMT
Notification of Planned Supplier Maintenance - 0411 Trust Core Jan 14, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 15, 2023 - 13:03 GMT
Notification of Planned Supplier Maintenance - 0411 Trust Core Jan 21, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 15, 2023 - 13:03 GMT
Notification of Planned Supplier Maintenance - 0411 Trust Core Jan 28, 2024 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Nov 15, 2023 - 13:04 GMT
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Feb 1, 2024 00:00-08:00 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:50 GMT
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Mar 1, 2024 00:00-08:00 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:50 GMT
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Apr 1, 2024 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:51 GMT
Loqate Maintenance / Utilities Register - Electricity Enquiry Service May 1, 2024 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:51 GMT
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Jun 1, 2024 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:52 GMT
Past Incidents
Nov 28, 2023
Notification of Planned Supplier Maintenance - ID3 On-going Monitoring (0397) & OGM KYC6 Portal
Completed - The scheduled maintenance has been completed.
Nov 28, 15:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 14:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is emergency maintenance to rectify a system issue from overnight.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 28, 11:06 GMT
Retrospective Service Disruption - Loqate Login Portal
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors when trying to gain access to the Loqate Portal.

The incident duration was between 12:32-12:45 GMT on 28/11/2023.

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Nov 28, 13:11 GMT
Notification of Planned Supplier Maintenance - greenID - DVS Production TAS birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
Nov 28, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: DVS Production
Document: TAS birth, marriage and change of name certificates
Start Date: Tuesday 28th of November 2023 05:00:00 PM AEDT
End Date: Tuesday 28th of November 2023 07:00:00 PM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 22, 22:28 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:08 GMT
Nov 27, 2023
Notification of Planned Supplier Maintenance - IDscan (UK POC)
Completed - The scheduled maintenance has been completed.
Nov 27, 23:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:31 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 27, 18:25 GMT
Notification of Planned Supplier Maintenance - IDscan (AUS POC)
Completed - The scheduled maintenance has been completed.
Nov 27, 20:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 18:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 27, 18:27 GMT
Loqate Maintenance - Utilities Register - Electricity
Completed - The scheduled maintenance has been completed.
Nov 27, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 09:00 GMT
Scheduled - Please be advised that our Supplier will be undertaking essential maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Nov 10, 15:43 GMT
Retrospective Service Disruption - ID3global / UK Credit Reference Bureau (Advanced) (0405)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the item check:
UK Credit Reference Bureau (Advanced) (0405)

The incident duration was between 13:27-13:41 GMT on 27/11/2023.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Nov 27, 14:22 GMT
Notification of Planned Supplier Maintenance - greenID/DVS SA Birth, Marriage and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Nov 27, 13:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:31 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production

Document/s Affected
• SA Birth, Marriage and Change of Name Certificates

Start Date and Time
• 27 November 2023 — 7:30PM AEDT

End Date and Time
• 28 November 2023 — 12:30AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 26, 23:28 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 00:01 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:07 GMT
Notification of Planned Supplier Maintenance - KYC6 and API Services (0397)
Completed - The scheduled maintenance has been completed.
Nov 27, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 05:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 5, 16:23 BST
Nov 26, 2023
Notification of Planned Supplier Maintenance - 0411 Trust Core
Completed - The scheduled maintenance has been completed.
Nov 26, 21:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 15, 13:01 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:44 GMT
Notification of Planned Supplier Maintenance - ID3global / 0394 - UK Credit Bureau Basic/Advanced (0394/0395)
Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 22, 10:58 GMT
Nov 25, 2023
Notification of Planned Supplier Maintenance - greenID - DVS Hub (All documents) Production
Completed - The scheduled maintenance has been completed.
Nov 25, 21:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Date: Sunday 26th of November 2023 08:00:00 AM AEDT

End Date: Sunday 26th of November 2023 08:30:00 AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 23, 00:47 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 25, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:43 GMT
Notification of Planned Supplier Maintenance - greenID Superchoice datasource
Completed - The scheduled maintenance has been completed.
Nov 25, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Data source
• Superchoice - Superannuation data source & Payroll data source
Date
• Saturday 25th November 2023
Time
• 7:00am to 11:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 9, 04:54 GMT
Nov 24, 2023
Notification of Planned Supplier Maintenance - ID3Global_0354 - Malaysia Financial
Completed - The scheduled maintenance has been completed.
Nov 24, 20:46 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 22, 03:53 GMT
Notification of Planned Supplier Maintenance - ID3Global_0354 - Malaysia Financial
Completed - The scheduled maintenance has been completed.
Nov 24, 16:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 16:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 22, 03:45 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:43 GMT
Nov 23, 2023
Notification of Maintenance - ID3 PILOT service
Completed - The scheduled maintenance has been completed.
Nov 23, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 10:13 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Please be advised that our Support Teams are undertaking maintenance on the Pilot platform which is expected to end today at 17:00 GMT. This will be for the Pilot site only.
Nov 23, 10:10 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:41 GMT
Nov 22, 2023
Service Disruption Now Resolved - greenID/DVS Passports
Resolved - Please be advised of the following DVS Production Unscheduled Outage is resolved
Description: Passports
Start Date:3:00 AM AEDT Thursday 23rd of November 2023
End Date: 5:00 AM AEDT Thursday 23rd of November 2023
Nov 22, 22:02 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 08:40 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:40 GMT
Service Disruption - greenID/DVS VIC Birth, Marriage, Death and Change of Name Certificates
Resolved - Please be advised of the following DVS Production Unscheduled Outage is resolved.

Description: VIC Birth, Marriage, Death and Change of Name Certificates
Start Date: 9:53 AM AEDT Wednesday 22nd of November 2023
End Date: 10:35 AM AEDT Wednesday 22nd of November 2023
Update: Resolved
Nov 22, 00:43 GMT
Identified - Please be advised that VIC Birth, Marriage, Death and Change of Name Certificates data source are receiving errors due to unscheduled outage from the source provider.

Environment: Production
Document: VIC Birth, Marriage, Death and Change of Name Certificates
Date: Wednesday 22nd of November 2023
Time: 9:53 AM AEDT to ongoing

The next update will be provided when new information becomes available.
Nov 21, 23:19 GMT
Nov 21, 2023
Service Disruption - greenID DVS Passports
Resolved - Please be advised that the DVS Passports data source has been restored.
Nov 21, 22:14 GMT
Update - Please be advised that DVS Passports data source are receiving errors due to unscheduled outage from the source provider.

Environment: Production
Document: Passports (DVS)
Date: Tuesday 21st of November 2023
Time: 6:17 AM AEDT to ongoing

Resolution time is currently unknown. The greenID technology team is connected with the provider.

The next update will be provided when new information becomes available.
Nov 21, 04:44 GMT
Update - Please be advised that DVS Passports data source are receiving errors due to unscheduled outage from the source provider.

Environment: Production
Document: Passports (DVS)
Date: Tuesday 21st of November 2023
Time: 6:17 AM AEDT to ongoing

Resolution time is currently unknown. The greenID technology team is connected with the provider.

The next update will be provided when new information becomes available.
Nov 21, 01:52 GMT
Identified - Please be advised that Passports data source are receiving errors due to unscheduled outage from the source provider.

Environment: Production
Document: Passports
Date: Tuesday 21st of November 2023
Time: 6:17 AM AEDT to ongoing

The next update will be provided when new information becomes available.
Nov 20, 22:58 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:40 GMT
Nov 20, 2023
Loqate Maintenance - USA Environments
Completed - The scheduled maintenance has been completed.
Nov 20, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:30 GMT
Scheduled - Please be advised that GBG technical teams will undertaking maintenance today to improve the resiliency and reliability of the service. If you are using the service during this time you may experience a brief disruption and some increased latency during this window. All other services will remain unaffected.
Nov 17, 10:49 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 08:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:39 GMT
Nov 19, 2023
Notification of Planned Supplier Maintenance - 0411 Trust Core
Completed - The scheduled maintenance has been completed.
Nov 19, 21:04 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 15, 13:04 GMT
Notification of Planned Supplier Maintenance - greenID DVS Data sources
Completed - The scheduled maintenance has been completed.
Nov 19, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 13:02 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Description:
Passports, Certificate of Registration by Descent, Citizenship Certificate, Immigration Card, and Visa

Start Date:
Monday 20th of November 2023 12:00:00 AM AEDT

End Date:
Monday 20th of November 2023 4:00:00 AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 16, 05:04 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 08:50 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:45 GMT
Notification of Planned Supplier Maintenance - Czech Republic Population.
Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 15, 12:16 GMT
Notification of Planned Supplier Maintenance - greenID DVS NSW Birth, Marriage, and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Nov 19, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Description: NSW Birth, Marriage, and Change of Name Certificates
Start Date: Sunday 19th of November 2023 07:00:00 AM AEDT
End Date: Sunday 19th of November 2023 01:00:00 PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 17, 04:27 GMT
Notification of Planned Supplier Maintenance - greenID DVS SA Birth, Death and Marriage Certificates
Completed - The scheduled maintenance has been completed.
Nov 19, 00:32 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 19:31 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

SA Birth, Marriage, Death and Change of Name Certificates

Start Date: Sunday 19th of November 2023 7:30:00 AM AEDT

End Date: Sunday 19th of November 2023 12:30:00 PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 18, 20:30 GMT
Nov 18, 2023
Notification of Planned Supplier Maintenance - greenID Experian Australian Credit Header
Completed - The scheduled maintenance has been completed.
Nov 18, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Start time: Saturday, Nov 18, 2023, 23:00 Sydney Australia time
Estimated finish time: Sunday, Nov 19, 2023, 07:00 Sydney Australia time
Estimated Duration: 8 hours

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 14, 01:08 BST
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial
Completed - The scheduled maintenance has been completed.
Nov 18, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 21, 10:23 GMT
Notification of Planned Supplier Maintenance - greenID - Experian Credit Header (AU)
Completed - The scheduled maintenance has been completed.
Nov 18, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 12:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: Experian Credit Header (Australia)
Start time: November 18, 2023, 23:00 Sydney Australia time.
Estimated finish time: November 19, 2023, 07:00 Sydney Australia time.
Estimated Duration: 8 hours

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 15, 22:57 GMT
Notification of Planned Supplier Maintenance - greenID DVS Centrelink Concession Card
Completed - The scheduled maintenance has been completed.
Nov 18, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.


Description: Centrelink Concession Cards
Start Date: Sunday 19th of November 2023 12:00:00 AM AEDT
End Date: Sunday 19th of November 2023 6:00:00 AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 16, 02:35 GMT
Notification of Planned Supplier Maintenance - greenID - Medicare (DVS)
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 11:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Document: Medicare
Start Date: Saturday 18th of November 2023 10:30:00 PM AEDT
End Date: Saturday 18th of November 2023 11:00:00 PM AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 16, 03:23 GMT
Service Incident for ID3global - On-going Monitoring (0397)
Resolved - This incident has been resolved.
Nov 18, 08:27 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 18, 00:17 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 00:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 08:49 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:45 GMT
BSA SAR E-Filing System Maintenance - Nov 2023
Completed - The scheduled maintenance has been completed.
Nov 18, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 01:00 GMT
Scheduled - Notice: Please note, Nov 17, 2023 from 8:00 PM until Nov 18, 2023 at 1:00 AM (Eastern Time), the BSA E-Filing system will be unavailable for use due to routine maintenance. We apologize for any inconvenience this may cause. The system will be available after 1:00 AM (Eastern Time) on Nov 18, 2023
Nov 8, 15:14 GMT
Nov 17, 2023
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 08:49 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:45 GMT
Nov 16, 2023
Notification of Planned Supplier Maintenance - greenID DVS SA Birth, Death and Marriage Certificates
Completed - The scheduled maintenance has been completed.
Nov 16, 15:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Description:
SA Birth, Death and Marriage Certificates

Start Date:
Thursday 16th of November 2023 19:30:00 PM AEDT

End Date:
Friday 17th of November 2023 02:30:00 AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 10, 00:01 GMT
Notification of Planned Supplier Maintenance - IDscan / Updating Document Library (AUS PROD)
Completed - The scheduled maintenance has been completed.
Nov 16, 14:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 13:01 GMT
Scheduled - Dear Customer,

Please be aware that GBG are updating the Document Library with the following:

Belgium - Driving License - Front – 2019
Canada - Alberta - National Identification Card – Front
Ireland - Public Services Card - front – 2018
Latvia - National Identification Card - Front – 2021
Togo - Driving License - Front – 2015
United Kingdom - Employee Card - Front – 2013
United Kingdom - Employee Card - Front – 2020
United Kingdom - Employee Card - Front - 2022
United Kingdom - Professional Identification Card - Front – 2018
United States - Florida - Under 21 Identification Card - Front – 2017
United States - Nebraska - National Identification Card - Front – 2021
United States - Pennsylvania - Driving License - Front – 2022
United States - Tennessee - Driving License Front – 2018
United States - Washington, DC - Driving License - Front – 2023
United States - Washinton, DC - National Identification Card - Front – 2023

During the duration of this change, we anticipate no downtime to the live service.

If you have any questions regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com.
Nov 10, 13:23 GMT
Notification of Planned Supplier Maintenance - IDscan / Updating Document Library (USA PROD)
Completed - The scheduled maintenance has been completed.
Nov 16, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 11:02 GMT
Scheduled - Dear Customer,

Please be aware that GBG are updating the Document Library with the following:

Belgium - Driving License - Front – 2019
Canada - Alberta - National Identification Card – Front
Ireland - Public Services Card - front – 2018
Latvia - National Identification Card - Front – 2021
Togo - Driving License - Front – 2015
United Kingdom - Employee Card - Front – 2013
United Kingdom - Employee Card - Front – 2020
United Kingdom - Employee Card - Front - 2022
United Kingdom - Professional Identification Card - Front – 2018
United States - Florida - Under 21 Identification Card - Front – 2017
United States - Nebraska - National Identification Card - Front – 2021
United States - Pennsylvania - Driving License - Front – 2022
United States - Tennessee - Driving License Front – 2018
United States - Washington, DC - Driving License - Front – 2023
United States - Washinton, DC - National Identification Card - Front – 2023

During the duration of this change, we anticipate no downtime to the live service.

If you have any questions regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com.
Nov 10, 13:23 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 08:48 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:45 GMT
Notification of Planned Supplier Maintenance - IDscan / Updating Document Library (UK PROD)
Completed - The scheduled maintenance has been completed.
Nov 16, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 05:00 GMT
Scheduled - Dear Customer,

Please be aware that GBG are updating the Document Library with the following:

Belgium - Driving License - Front – 2019
Canada - Alberta - National Identification Card – Front
Ireland - Public Services Card - front – 2018
Latvia - National Identification Card - Front – 2021
Togo - Driving License - Front – 2015
United Kingdom - Employee Card - Front – 2013
United Kingdom - Employee Card - Front – 2020
United Kingdom - Employee Card - Front - 2022
United Kingdom - Professional Identification Card - Front – 2018
United States - Florida - Under 21 Identification Card - Front – 2017
United States - Nebraska - National Identification Card - Front – 2021
United States - Pennsylvania - Driving License - Front – 2022
United States - Tennessee - Driving License Front – 2018
United States - Washington, DC - Driving License - Front – 2023
United States - Washinton, DC - National Identification Card - Front – 2023

During the duration of this change, we anticipate no downtime to the live service.

If you have any questions regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com.
Nov 10, 13:23 GMT
Nov 15, 2023
Service Incident for ID3global - Germany Schufa (0228)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 08:06 – 09:06 GMT DATE 15/11/23
Nov 15, 10:02 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 15, 08:23 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 08:48 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:45 GMT
Nov 14, 2023
Notification of Planned Maintenance - ID3global - UK NCOA Alert - Flag (0158), International Sanctions Enhanced (0208), International PEP Enhanced (0209) and UK NCOA Alert - Full (0239)
Completed - The scheduled maintenance has been completed.
Nov 14, 18:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 18:01 GMT
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. You may experience a brief interruption to service during this time. No action needed by customers.
Nov 14, 10:57 GMT
Retrospective Service Disruption - Loqate - Utilities Electricity & Gas 502 Errors
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 14:07 – 15:18 GMT 14/11/2023

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.

If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Nov 14, 15:56 GMT
Downloads page is down - 502 Bad Gateway
Resolved - This incident has been resolved.
Nov 14, 14:51 GMT
Investigating - We are currently investigating this issue.
Nov 13, 14:10 GMT
Loqate Maintenance - All services
Completed - The scheduled maintenance has been completed.
Nov 14, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 10:31 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Nov 13, 17:17 GMT
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 08:48 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Oct 31, 08:45 GMT
Notification of Planned Supplier Maintenance - greenID DVS Tasmania Birth, Marriage, Death and Change of Name Certificates
Completed - The scheduled maintenance has been completed.
Nov 14, 07:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Description:
Tasmania Birth, Marriage, Death and Change of Name Certificates

Start Date:
Tuesday 14th of November 2023 5:00:00 PM AEDT

End Date:
Tuesday 14th of November 2023 6:30:00 PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 2, 23:35 GMT
Notification of Planned Supplier Maintenance - greenID GBG Alert TEST environment
Completed - The scheduled maintenance has been completed.
Nov 14, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:00 GMT
Scheduled - GBG Alert in the TEST environment.
Tuesday 14th November - 12-2pm AEDT

GBG Alert will be undergoing regular maintenance in TEST environment on Tuesday, 14th November 2023. Customers using GBG Alert may see some errors associated with GBG Alert during this period.
Nov 10, 05:21 GMT
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