Update - We are continuing to work with our supplier to resolve the issue which is causing intermittent failures. To confirm the service is not down the majority of transactions are being processed successfully. We apologise for the inconvenience caused and we will update you as soon as possible.
Nov 13, 09:12 GMT
Update - Our infrastructure team are currently working with our hosting provider and supplier to fully resolve this issue.
Nov 13, 09:08 GMT
Update - We are continuing to work on a fix for this issue.
Nov 12, 09:02 GMT
Update - We are continuing to work on a fix for this issue.
Nov 11, 15:00 GMT
Update - We are continuing to work on a fix for this issue.
Nov 11, 09:04 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 9, 14:06 GMT
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Degraded Performance
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
ID3global PILOT ? Operational
URU PILOT ? Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Educational Data (0368) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Australia - Consented (0270) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Degraded Performance
Italy Population - Codice Fiscale (0250) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
GBG IDscan Operational
Hosted Platform (UK) Operational
Forensic Document Customer Service (FDCS) ? Operational
Hosted Platform (AUS) Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
ACI Red Shield Device ID Operational
ACT Driver Licence - NON DVS Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
Australian Electoral Roll - NON AML Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
DIA - NZ Birth Certificate Operational
DIA - NZ Citizenship Operational
DIA - NZ Passport Operational
DVS - Marriage Certificate Operational
DVS - ACT Driver Licence Operational
DVS - Australian Passport Operational
DVS - Birth Certificates Operational
DVS - Centrelink Concession Card Operational
DVS - Change of Name Certificate Operational
DVS - Citizenship Certificate Operational
DVS - ImmiCard Operational
DVS - Medicare Card Operational
DVS - NSW Driver Licence Operational
DVS - NT Driver Licence Operational
DVS - QLD Driver Licence Operational
DVS - Registration by Descent Operational
DVS - SA Driver Licence Operational
DVS - TAS Driver Licence Operational
DVS - VIC Driver Licence Operational
DVS - Visa Verification Operational
DVS - WA Driver Licence Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
FCS NAD File Operational
FCS Public Number Directory Operational
illion Australian Credit Header Operational
illion NZ Credit Header Operational
NSW Driver Licence - NON DVS Operational
NZ AA Membership. Operational
NZ Centrix Credit Header Operational
NZ Directors and Shareholders Operational
NZ LINZ Property Operational
NZTA Drivers Licence Operational
SA Driver Licence - NON DVS Operational
TINZ - Tenancy Information Operational
VIC Electoral Roll Operational
WA Driver Licence - NON DVS Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
Loqate Operational
Capture Operational
Verify Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer,

This is a notification to inform you that the IDscan UK Hosted platform will undergo maintenance activities, on Thursday the 14th of November 2019 between 05:00 - 07:00 GMT, to upgrade the Library to v1.20.8 which consists of the following changes:

45 New document types added in the following territories:

Albania, Andorra, Argentina, Armenia, Antigua and Barbuda, Azerbaijan, Burundi, Belgium, Burkina Faso, Brazil, Canada, Switzerland, Cameroon, Colombia, Croatia, Cayman, Germany, Egypt, Estonia, Ethiopia, Finland, Guinea-Bissau, India, Kenya, Korea, Lao, Saint Lucia, Liechtenstein, Lithuania, Latvia, Moldova, Mexico, Norway, Pakistan, Philippines, Poland, Rwanda, Saudi Arabia, Singapore, Serbia, Tanzania, Uganda, Ukraine, and Vietnam

32 document types improved in the following territories:

United Arabic Emirates, Argentina, Australia, Austria, Azerbaijan, Belgium, Brazil, Colombia, Croatia, Cyprus, Czech, Estonia, Switzerland, Germany, Spain, Finland, Hong Kong, India, Lao, Liechtenstein, Lithuania, Malaysia, New Zealand, Panama, Philippines, Slovakia, Singapore, Poland, United Kingdom, United States, Venezuela, and Vietnam.

If you have any questions regarding this change, please do not hesitate to contact the GBG Helpdesk.
Posted on Nov 8, 16:52 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 17, 10:24 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Oct 17, 10:27 BST
Please be aware that the IdM Platform will undergo maintenance activities on the 26th of November 2019 at 20:30 (GMT). We do not anticipate any interruption to the services during this time.
Internal Ref: IDMCC-56
Posted on Nov 13, 13:23 GMT
Past Incidents
Nov 14, 2019

No incidents reported today.

Nov 13, 2019
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the ID3 Sanctions 0208 item check.

The incident duration was between 18:10 – 18.35 BST 13/11/2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Nov 13, 18:54 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Nov 13, 08:11 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 13, 02:14 GMT
Nov 12, 2019
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Nov 12, 14:55 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 12, 14:42 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the 0348 - Czech Republic Population item check.

The incident duration was between 23:35 GMT 11/11/2019 & 00:12 GMT 12/11/2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Nov 12, 01:04 GMT
Nov 11, 2019
Completed - The scheduled maintenance has been completed.
Nov 11, 22:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 8, 12:43 GMT
Completed - The scheduled maintenance has been completed.
Nov 11, 20:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 8, 12:43 GMT
Nov 10, 2019

No incidents reported.

Nov 8, 2019
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Netherlands Identity item check. This was confirmed as very short lived issue by the data supplier.

The incident duration was between 13:27 – 13:35 GMT 07/11/2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Nov 8, 16:23 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Nov 8, 16:09 GMT
Update - We are continuing to work on a fix for this issue.
Nov 8, 11:59 GMT
Update - We are continuing to work on a fix for this issue.
Nov 8, 08:59 GMT
Update - Our platform team are currently implementing a fix for this issue with our infrastructure team and we will notify customers as soon as this is live.
Nov 7, 16:51 GMT
Update - We are continuing to work on a fix for this issue.
Nov 7, 12:02 GMT
Update - We are continuing to work with our platform team and supplier to obtain a fix for this issue.
Nov 7, 09:06 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 6, 16:58 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Nov 8, 06:20 GMT
Update - We are continuing to work on a fix for this issue.
Nov 8, 01:22 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 8, 01:14 GMT
Nov 7, 2019
Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service may be unavailable and intermittent failures may occur for the below service.
Nov 6, 14:32 GMT
Completed - The scheduled maintenance has been completed.
Nov 7, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 6, 11:11 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Nov 7, 01:56 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 6, 19:44 GMT
Nov 6, 2019
Completed - The scheduled maintenance has been completed.
Nov 6, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 25, 09:31 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

We identified an intermittent issue on our production site that was causing some customers to receive the below error message;

“The message could not be processed. This is most likely because the action 'http://www.id3global.com/ID3gWS/2013/04/IGlobalAuthenticate/AuthenticateSP' is incorrect or because the message contains an invalid or expired security context token or because there is a mismatch between bindings. The security context token would be invalid if the service aborted the channel due to inactivity. To prevent the service from aborting idle sessions prematurely increase the Receive timeout on the service endpoint's binding”.

We have failed our customers over to our secondary site where the issue is not present. We sorry for the inconvenienced caused.
Nov 6, 10:07 GMT
Update - We are continuing to work on a fix for this issue.
Nov 6, 09:00 GMT
Identified - Initial investigations have determined that the issue is not affecting all customers.

Users may be experiencing intermittent connectivity issues preventing access to the portal and slowness or timeouts when processing transactions.

We’re working to restore our service to normal operating levels as soon as possible.

We will update you at 9:00 GMT or as soon as the issue is resolved. Thank you for your patience whilst we restore our service.
Nov 6, 08:22 GMT
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time.
Nov 6, 02:46 GMT
Nov 5, 2019
Resolved - Please be advised that you may have experienced a disruption that may have prevented you from using our service.

The incident duration was between 03.21 – 08.45 GMT 05/11/19

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk on 01244 657321 or helpdesk@gbgplc.com.
Nov 5, 12:32 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Nov 5, 11:57 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 5, 11:15 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Nov 5, 08:44 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 5, 03:52 GMT
Nov 4, 2019
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Czech Republic Population item check.

The incident duration was between 18:51 – 19:01 GMT 04/11/2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Nov 4, 19:37 GMT
Nov 3, 2019

No incidents reported.

Nov 2, 2019
Completed - The scheduled maintenance has been completed.
Nov 2, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 19:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 30, 08:14 GMT
Nov 1, 2019
Completed - The scheduled maintenance has been completed.
Nov 1, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Oct 29, 14:43 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the 0244 - Denmark Personal ID (CPR)

The incident duration was between 01:06 – 01:41 BST 01/11/2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Nov 1, 02:41 GMT
Oct 31, 2019
Completed - The scheduled maintenance has been completed.
Oct 31, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 20:00 GMT
Scheduled - Please be aware that the IdM platform is scheduled for an update release which includes functionality and stability improvements, for the Connexus & Loqate (formerly Matchcode360) services, between 20:00 and 22:00 on Thursday the 31st of October 2019.
We do not anticipate any downtime during this event.
Oct 24, 15:29 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Italy Population (250)

The incident duration was between 19:01 – 19:32 GMT 31/10/2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Oct 31, 20:18 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Oct 31, 11:12 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 31, 09:59 GMT