Loqate Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 2023 - 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Service Disruption - greenID Admin Panel
Investigating - The greenID technology team advises that greenID Admin Panel searches are experiencing intermittent service disruptions.

Searching the Admin panel will experience significant delay’s or time outs.

Resolution time is currently unknown. The greenID technology team are working to restore services urgently.

The next update will be provided when new information becomes available.
Sep 25, 2023 - 06:13 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP
Operational
Email Validation
Operational
Landline Validation
Operational
Mobile Validation
Operational
Land Registry
Operational
GBG ID3global Operational
ID3global Portal
Operational
URU Portal
Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407)
Operational
Email Verification Signals (0408)
Operational
Birthplace Germany (0410)
Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Singapore ID Primary 1 (0481) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn)
Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC)
Operational
Hosted Platform (Australia POC)
Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
Scannet
Operational
IDscan USA PROD
Operational
GBG Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395)
Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate Under Maintenance
Capture V3 Under Maintenance
Capture V4 Under Maintenance
Verify Under Maintenance
Email Validation Under Maintenance
Phone Verification Under Maintenance
Bank Verification Under Maintenance
Geocoding Under Maintenance
Everything Location Under Maintenance
Find My Nearest Under Maintenance
Account Section Under Maintenance
AddressComplete Under Maintenance
AddressComplete V4 Under Maintenance
Capture China Under Maintenance
Verify China Under Maintenance
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate SaaS Platform Under Maintenance
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GreenID Degraded Performance
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Degraded Performance
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Superchoice Superannuation data source Operational
Superchoice Payroll data source Operational
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US
Operational
IDV - EU
Operational
IDV - AUS
Operational
ACAS - US
Operational
ACAS - EU
Operational
ACAS - AUS
Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
Review Service Operational
GBG GO Under Maintenance
2.0 - US Under Maintenance
3.0 - EMEA Under Maintenance
SAR - Suspicious Activity Report service
Under Maintenance
PEPs and Sanctions Screening Operational
IDV - US
Operational
IDV - EU
Operational
ACAS - US
Operational
ACAS - EU
Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance Under Maintenance
EDNA - US Under Maintenance
EDNA - EMEA Under Maintenance
SAR - Suspicious Activity Report service
Under Maintenance
PEPs and Sanctions Screening Operational
IDV - US
Operational
IDV - EU
Operational
ACAS - US
Operational
ACAS - EU
Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal
Operational
Downloads Portal
Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
AcuFill WebService Operational
IdScan-MedicScan Connect
Operational
AcuFill Service
Operational
MedicScan Service
Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Loqate Maintenance Sep 28, 2023 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Aug 31, 2023 - 11:17 BST
Loqate Maintenance Sep 29, 2023 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Aug 31, 2023 - 11:17 BST
Loqate Maintenance Sep 30, 2023 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Aug 31, 2023 - 11:17 BST
Loqate Maintenance Oct 1, 2023 00:00-08:00 BST
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Aug 31, 2023 - 11:17 BST
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Oct 1, 2023 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Jun 12, 2023 - 14:24 BST
Notification of Planned Supplier Maintenance - Loqate (Matchcode360) Landline Validation Oct 3, 2023 20:00-20:30 BST
Please be advised that GBG Support teams will be implementing essential maintenance during this time and you may experience some disruption.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 26, 2023 - 15:59 BST
BSA E-Filing System Maintenance - Oct 2023 Oct 7, 2023 01:00-12:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 2023 - 15:45 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 2023 - 15:41 BST
Scheduled - Please note, Oct 6, 2023 from 8:00 PM until Oct 7, 2023 at 7:00 AM (Eastern Time), the BSA E-Filing system will be unavailable for use due to routine maintenance. We apologize for any inconvenience this may cause. The system will be available after 7:00 AM (Eastern Time) on Oct 7, 2023
Sep 26, 2023 - 15:37 BST
Notification of Planned Supplier Maintenance - greenID DVS Platform Migration Oct 7, 2023 14:00-23:00 BST
Dear greenID Customer,

DVS will now be transitioning to a new service provider on:

Sunday 8th October 2023
Start: 00:00 AEST
Finish: 08:00 AEST

What does this mean?

• During this time, you may experience minor intermittent disruption to the DVS service.
• DVS will restore services to full availability as soon as possible with full connectivity resuming after 08:00am.

What do you need to do?
• NO ACTION IS REQUIRED. DVS will manage the migration.
• You can check the DVS Status page for progress on the change.
• If you experience any service issues after 8am on 1 October 2023, please contact our Customer Support team at customer.support@gbgplc.com
Posted on Sep 13, 2023 - 01:53 BST
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Oct 7, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:20 GMT
Notification of Planned Supplier Maintenance - ID3global / 0324 - Hong Kong Population Oct 7, 2023 19:00 - Oct 8, 2023 00:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 22, 2023 - 09:54 BST
Notification of Planned Supplier Maintenance - ID3global / Poland Population (0334) Oct 7, 2023 19:00 - Oct 8, 2023 05:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 08, 2023 - 10:38 BST
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Oct 14, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:21 GMT
Notification of Planned Supplier Maintenance - 0251 - Germany Financial Oct 14, 2023 23:00 - Oct 15, 2023 05:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Aug 11, 2023 - 11:05 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia - 0354 Financial Oct 21, 2023 19:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 24, 2023 - 10:50 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia - 0354 Financial Nov 4, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 25, 2023 - 09:20 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia - 0354 Financial Nov 11, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:22 GMT
Notification of Planned Supplier Maintenance - greenID Experian Australian Credit Header Nov 18, 2023 14:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start time: Saturday, Nov 18, 2023, 23:00 Sydney Australia time
Estimated finish time: Sunday, Nov 19, 2023, 07:00 Sydney Australia time
Estimated Duration: 8 hours

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 14, 2023 - 01:08 BST
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Nov 18, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:23 GMT
Loqate Maintenance / Utilities Register - Electricity Enquiry Service Dec 1, 2023 00:00-08:00 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Jun 12, 2023 - 14:24 BST
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Dec 2, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 25, 2023 - 09:25 BST
Notification of Planned Supplier Maintenance - ID3global / Malaysia - Financial Dec 9, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:25 GMT
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial Dec 16, 2023 18:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 21, 2023 - 10:26 GMT
Past Incidents
Sep 27, 2023

Unresolved incident: Loqate Maintenance.

Sep 26, 2023
Notification of Planned Supplier Maintenance - Investigate & Connexus Land Registry services
Completed - The scheduled maintenance has been completed.
Sep 26, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 22, 15:05 BST
Service Incident for ID3global - Malaysia Financial (0354)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 05:00 – 05:21 BST DATE 26/09/23
Sep 26, 08:18 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 26, 05:14 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:17 BST
Sep 25, 2023
Notification of Planned Supplier Maintenance - greenID DVS Immigration documents
Completed - The scheduled maintenance has been completed.
Sep 25, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 20:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Immigration documents
Date
• Tuesday 26 September 2023
Time
• 5:00am to 8:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 13, 04:51 BST
Retrospective Service Disruption - ID3Global / On-going Monitoring (0397)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the On-going Monitoring (0397) item check.

The incident duration was between 15.20 – 16.00 BST today (25/09/2023).

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 25, 16:14 BST
Notification of Planned Supplier Maintenance - greenID DVS SA Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
Sep 25, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 10:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Monday 25 September to Tuesday 26 September 2023
Time
• 7:30pm Monday to 12:30am Tuesday AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 25, 00:25 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 08:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Notification of Planned Supplier Maintenance - KYC6 and API Services (0397)
Completed - The scheduled maintenance has been completed.
Sep 25, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 05:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 14, 10:08 BST
Sep 24, 2023
Notification of Planned Supplier Maintenance - greenID DVS Immigration documents
Completed - The scheduled maintenance has been completed.
Sep 24, 23:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Immigration documents
Date
• Monday 25 September 2023
Time
• 5:00am to 8:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 13, 04:50 BST
Service Incident for ID3global - Germany Schufa (0228)
Postmortem - Read details
Sep 26, 11:19 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 13:35 – 19:12 BST DATE 24/09/2023
Sep 24, 19:54 BST
Update - We are continuing to work on a fix for this issue.
Sep 24, 16:41 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 24, 14:07 BST
Notification of Planned Supplier Maintenance - greenID Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 18:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 16:00 BST
Update - Maintenance Reminder:

Dear greenID Customer,

We would like to inform you of the following maintenance schedule that greenID is planning next month.

greenID Scheduled Maintenance

To ensure GBG continues to offer the high-quality service you have come to expect we undertake regular upgrades and maintenance of our system. So, occasionally, this work requires the greenID production environment to be shut down for a short period.

We would like to advise a scheduled outage to the production environment will occur on:

Date: Monday 25th September 2023

Start: 01:00 AEST

Finish: 03:30 AEST


What does this mean?

greenID will be upgrading our database and the production environment will NOT be available during this time.

GBG will restore services to full availability as soon as possible with full connectivity resuming after 03:30am.


What do you need to do?

During this time, we strongly suggest that you minimise the volume of transactions you send to greenID.

If any service issues are experienced after 3.30am on 25 September 2023, please contact our Customer Support team at customer.support@gbgplc.com.
Sep 20, 00:59 BST
Scheduled - Dear greenID Customer,

We would like to inform you of the following maintenance schedule that greenID is planning next month.

greenID Scheduled Maintenance

To ensure GBG continues to offer the high-quality service you have come to expect we undertake regular upgrades and maintenance of our system. So, occasionally, this work requires the greenID production environment to be shut down for a short period.

We would like to advise a scheduled outage to the production environment will occur on:

Date: Monday 25th September 2023

Start: 01:00 AEST

Finish: 03:30 AEST


What does this mean?

greenID will be upgrading our database and the production environment will NOT be available during this time.

GBG will restore services to full availability as soon as possible with full connectivity resuming after 03:30am.


What do you need to do?

During this time, we strongly suggest that you minimise the volume of transactions you send to greenID.

If any service issues are experienced after 3.30am on 25 September 2023, please contact our Customer Support team at customer.support@gbgplc.com.
Aug 17, 02:18 BST
Service Incident for ID3global - UK Credit Bureau (Advanced) (0395)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 00:32 – 01:12 BST DATE 24/09/23
Sep 24, 08:34 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 24, 00:46 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Sep 23, 2023
Notification of Planned Supplier Maintenance - ID3Global - UK Entitlement to Drive Check (0337)
Completed - The scheduled maintenance has been completed.
Sep 23, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 16:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 21, 13:15 BST
Notification of Planned Supplier Maintenance - greenID Third Party Provider
Completed - The scheduled maintenance has been completed.
Sep 23, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Services Impacted: All illion Databases
Country: AU & NZ
Outage Start Date and Time: Sunday 24th September 2023 00:00 AEDT (02:00 NZDT)
Outage End Date and Time: Sunday 24th September 2023 02:00 AEDT (04:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 20, 00:51 BST
Service Incident for ID3global - Australia Credit (0298)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 06:49 BST – 09:23 BST 23/09/2023
Sep 23, 10:33 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 23, 08:16 BST
Service Incident for ID3global - Australia Telephone (0301)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 06:49 BST – 09:23 BST 23/09/2023
Sep 23, 10:33 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 23, 08:16 BST
Service Incident for ID3global - Australia Historical Electoral Roll (0299)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 06:49 BST – 09:23 BST 23/09/2023
Sep 23, 10:32 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 23, 08:16 BST
Service Incident for ID3global - Australia Property (0302)
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 06:49 BST – 09:23 BST 23/09/2023
Sep 23, 10:31 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 23, 08:16 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Notification of Planned Supplier Maintenance - ID3global / 0354 - Malaysia Financial
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 22, 09:29 BST
Sep 22, 2023
Notification of Planned Supplier Maintenance - ID3global / 0324 - Hong Kong Population
Completed - The scheduled maintenance has been completed.
Sep 22, 20:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 22, 09:35 BST
Service Incident for Loqate - Utilities Register - Electricity MPAN Check
Resolved - This incident has been resolved.
Sep 22, 11:24 BST
Update - Work is ongoing with the supplier to increase/remove the monthly limit applied for the EES enquiry services. This has been escalated to their governance body for additional assistance. Further updates to follow.

We apologise for the impact this may be having on your business.
Sep 22, 10:59 BST
Update - We are continuing to work on a fix for this issue.
Sep 22, 08:07 BST
Identified - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Sep 21, 21:41 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Sep 21, 2023
Service Incident for Loqate - Utilities Register - Electricity MPAN Check
Postmortem - Read details
Sep 22, 12:32 BST
Resolved - This incident has been resolved.
Sep 21, 21:00 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 21, 19:36 BST
Notification of Planned Supplier Maintenance - 0354 - Credit Bureau Malaysia
Completed - The scheduled maintenance has been completed.
Sep 21, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 13:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 20, 08:55 BST
Service Disruption - ID3Global - Germany Landline (0203) / Germany Mobile (0204)
Resolved - This incident has been resolved.
Sep 21, 13:27 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 21, 09:49 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:50 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Sep 20, 2023
Service Incident for Loqate - Utilities Register - Electricity MPAN Check
Resolved - This incident has now been resolved. The issue duration was 12:01 - 12:13.

GBG would like to apologise for any inconveninece caused by this issue.
Sep 20, 12:28 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 20, 12:07 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:01 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Service Disruption - greenID DVS Visa and Immicard
Resolved - The greenID technology team advises that the Visa and immicard data sources have been restored.

Duration: Wednesday 20 September 2023 2:15pm to 2:24pm AEST

Total duration: 9m
Sep 20, 06:35 BST
Identified - The greenID technology team advises the Visa and immicard data sources are unexpectedly unavailable.

Customer impact: Data source checks may encounter an error response.

Resolution: Resolution time is currently unknown. The greenID technology team is connected with the provider.

Next update: The next update will be provided when new information becomes available.
Sep 20, 05:56 BST
Sep 19, 2023
Loqate Maintenance - Loqate (Matchcode360) Mobile Validation
Completed - The scheduled maintenance has been completed.
Sep 19, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 19:00 BST
Scheduled - Please be advised that due to planned supplier maintenance, some customers, including Loqate Pilot Phone Validation customers, may experience some brief interruptions to service during this period. All other services will remain unaffected.
Sep 8, 10:36 BST
Service Disruption - ID3Global - Argentina Identity (0391)
Resolved - This incident has been resolved.
Sep 19, 13:32 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 13:22 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 19, 12:38 BST
Service Disruption - UK Mobile Identity
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 10:45 – 17:08 BST 18/09/2023
Sep 19, 09:07 BST
Update - We are continuing to work on a fix for this issue.
Sep 18, 15:07 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 18, 11:45 BST
Service Incident for ID3global - Malaysia Financial (0354)
Resolved - This incident has been resolved.
Sep 19, 08:58 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 19, 06:33 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Service Disruption - greenID - DVS - Visa and immicard
Resolved - Service restored.
Document: Visa and immicard
Date: Tuesday 19 September 2023
Time: 10:22am to 11:52am AEST
Sep 19, 04:25 BST
Update - Service restored.
Document: Visa and immicard
Date: Tuesday 19 September 2023
Time: 10:22am to 11:52am AEST
Sep 19, 04:25 BST
Investigating - The greenID technology team wishes to advise that the Visa and immicard data sources are unexpectedly unavailable.



Data source checks may encounter an error response.



Resolution time is currently unknown. The greenID technology team is connected with the provider.



The next update will be provided when new information becomes available.
Sep 19, 03:13 BST
Sep 18, 2023
Downloads Page 502 error
Resolved - This incident has been resolved.
Sep 18, 18:02 BST
Investigating - We are currently investigating this issue.
Sep 18, 14:46 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Sep 17, 2023
Notification of Planned Supplier Maintenance - greenID DVS Passport
Completed - The scheduled maintenance has been completed.
Sep 17, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Passport
Date
• Monday 18 September 2023
Time
• 12:00am to 4:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 15, 04:35 BST
Notification of Planned Supplier Maintenance - greenID DVS Immigration documents
Completed - The scheduled maintenance has been completed.
Sep 17, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Immigration documents
Date
• Monday 18 September 2023
Time
• 12:00am to 4:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 13, 04:40 BST
Notification of Planned Supplier Maintenance - Investigate & Connexus Land Registry services
Completed - The scheduled maintenance has been completed.
Sep 17, 14:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 13, 14:35 BST
Service Incident for Loqate - Utilities Register - Gas MPRN Check
Resolved - This incident has been resolved.
Sep 17, 08:18 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 17, 05:27 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:02 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Notification of Planned Supplier Maintenance - greenID DVS SA Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
Sep 17, 03:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:32 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Sunday 17 September 2023
Time
• 7:30am to 12:30pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 14, 04:11 BST
Sep 16, 2023
Notification of Planned Supplier Maintenance - greenID - Experian Australian Credit Header
Completed - The scheduled maintenance has been completed.
Sep 16, 22:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Start time: Saturday, September 16, 2023 Sydney Australia time
Estimated finish time: Sunday, September 17, 2023 Sydney Australia time
Estimated Duration: 8 hours

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 14, 01:08 BST
Service Incident for Loqate - Utilities Register - Gas MPRN Check
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 19:14 – 19:25 BST 16/09/2023

To customers that have been affected by this issue, we would again like to apologise.
Sep 16, 19:43 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 16, 19:14 BST
Notification of Planned Supplier Maintenance - Malaysia Financial (0354)
Completed - The scheduled maintenance has been completed.
Sep 16, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 15, 09:42 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Notification of Planned Supplier Maintenance - ID3 Hong Kong Population (0324)
Completed - The scheduled maintenance has been completed.
Sep 16, 00:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:06 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by the data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 28, 08:34 BST
Sep 15, 2023
Notification of Planned Supplier Maintenance - greenID DVS Immigration documents
Completed - The scheduled maintenance has been completed.
Sep 15, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Immigration documents
Date
• Friday 15 September to Saturday 16 September 2023
Time
• 9:00pm Friday to 6:00am Saturday AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 13, 04:29 BST
Service Disruption - ID3Global - UK Credit Header (0154/0155) & Match level Advanced/Enhanced
Resolved - This incident has been resolved.
Sep 15, 16:15 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 15, 15:39 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:01 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Sep 14, 2023
Notification of Planned Supplier Maintenance - greenID - Australian Tenancy File
Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 BST
Scheduled - Please be advised that the Australian Tenancy File data source will be unavailable due to upcoming maintenance at our third party provider.

During this scheduled down time, services will be unavailable as stated below:

Outage Start Date and Time: Friday 15h September 2023, at 07:00 AM AEST
Outage End Date and Time: Friday 15h September 2023, at 08:00 AM AEST

Verification rates may be lower than the expected as a result of this disruption.
Sep 12, 01:24 BST
Notification of Planned Supplier Maintenance - Simple KYC - ABN Lookup and Super Fund Lookup
Completed - The scheduled maintenance has been completed.
Sep 14, 14:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This maintenance will only affect customers using greenID via Simple KYC.

Data source
• ABN Lookup and Super Fund Lookup
Date
• Thursday, 14 September 2023
Time
• Between 8:00 pm and 11:59 pm (AEST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 12, 07:04 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
Sep 13, 2023
Notification of Planned Supplier Maintenance - greenID DVS SA Birth, marriage and change of name certificates
Completed - The scheduled maintenance has been completed.
Sep 13, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 13:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Wednesday 13 September 2023
Time
• 10:30pm to 11:30pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 12, 05:48 BST
Notification of Planned Supplier Maintenance - greenID Superchoice datasource
Completed - The scheduled maintenance has been completed.
Sep 13, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Data source
• Superchoice - Superannuation data source & Payroll data source
Date
• Wednesday 13 September 2023
Time
• 6:00pm to 8:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 13, 06:07 BST
Retrospective Service Disruption - ID3Global Denmark Personal ID CPR (0244)
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the ID3Global Denmark Personal ID CPR (0244) item check.

The incident duration was between 21:01 – 23:18 BST 12/09/23

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 13, 09:33 BST
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 BST
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Aug 31, 11:16 BST
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