All Systems Operational
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
ID3global PILOT ? Operational
URU PILOT ? Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Educational Data (0368) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Australia - Citizen (0271) Operational
Australia - Consented (0270) Operational
Australia - Historic (0274) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Financial (ID Number) (0249) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
GBG IDscan Operational
Hosted Platform Operational
Forensic Document Customer Service (FDCS) ? Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
ACI Red Shield Device ID Operational
ACT Driver Licence - NON DVS Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
Australian Electoral Roll - NON AML Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
DIA - NZ Birth Certificate Operational
DIA - NZ Citizenship Operational
DIA - NZ Passport Operational
DVS - Marriage Certificate Operational
DVS - ACT Driver Licence Operational
DVS - Australian Passport Operational
DVS - Birth Certificates Operational
DVS - Centrelink Concession Card Operational
DVS - Change of Name Certificate Operational
DVS - Citizenship Certificate Operational
DVS - ImmiCard Operational
DVS - Medicare Card Operational
DVS - NSW Driver Licence Operational
DVS - NT Driver Licence Operational
DVS - QLD Driver Licence Operational
DVS - Registration by Descent Operational
DVS - SA Driver Licence Operational
DVS - TAS Driver Licence Operational
DVS - VIC Driver Licence Operational
DVS - Visa Verification Operational
DVS - WA Driver Licence Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
FCS NAD File Operational
FCS Public Number Directory Operational
illion Australian Credit Header Operational
illion NZ Credit Header Operational
NSW Driver Licence - NON DVS Operational
NZ AA Membership. Operational
NZ Centrix Credit Header Operational
NZ Directors and Shareholders Operational
NZ LINZ Property Operational
NZTA Drivers Licence Operational
SA Driver Licence - NON DVS Operational
TINZ - Tenancy Information Operational
VIC Electoral Roll Operational
WA Driver Licence - NON DVS Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
Loqate Operational
Capture Operational
Verify Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be aware that the ID3global Platform will undergo maintenance activities on the 22nd July 2019 between 2000 – 2100. During this period we are undertaking essential maintenance on our database. We anticipate that there may be up to 5 minute interruption between 2030 and 2045. We will update this incident during the planned maintenance.
Posted on Jul 18, 13:49 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

0324 - Hong Kong Population
Posted on Jul 16, 10:02 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 12, 14:48 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 8, 12:33 BST
Past Incidents
Jul 22, 2019

No incidents reported today.

Jul 21, 2019
Completed - The scheduled maintenance has been completed.
Jul 21, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 10, 09:01 BST
Jul 20, 2019
Completed - The scheduled maintenance has been completed.
Jul 20, 22:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 16, 09:38 BST
Completed - The scheduled maintenance has been completed.
Jul 20, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

The New Zealand data service requires a scheduled outage window to undertake maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 15, 09:04 BST
Resolved - This incident has been resolved.
Jul 20, 20:06 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 20, 19:05 BST
Jul 19, 2019
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jul 19, 17:34 BST
Update - We are continuing to work on a fix for this issue.
Jul 19, 16:15 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 19, 13:14 BST
Jul 18, 2019
Completed - The scheduled maintenance has been completed.
Jul 18, 17:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by ourselves.

This planned maintenance will not affect the LIVE / PRODUCTION environment of URU / ID3global. We are performing maintenance to our test (pilot) environment.

During the dates/times specified, the service will be unavailable and failures will occur.
Jul 10, 09:13 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jul 18, 09:55 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 18, 08:53 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the item check 0334 - Poland Population.

The incident duration was between 23:24 – 23:52 GMT 17/07/2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jul 18, 02:14 BST
Jul 17, 2019
Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 16, 09:43 BST
Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 BST
Scheduled - Please be aware that the IdM Platform will undergo maintenance activities on the 17th of July 2019 at 20:00 (BST). We do not anticipate any interruption to the services during this time.
Jul 11, 09:25 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the item check: 0155 - UK Credit Header (AML)

The incident lasted 2 minutes and was between 00.00 – *00.02 BST/ GMT July 17th, 2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Jul 17, 04:30 BST
Jul 16, 2019
Completed - The scheduled maintenance has been completed.
Jul 16, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 BST
Scheduled - Please be aware that the IdM Platform will undergo maintenance activities on the 16th of July 2019 at 20:00 (BST). We do not anticipate any interruption to the services during this time.
Jul 11, 09:29 BST
Jul 15, 2019
Postmortem - Read details
Jul 19, 15:31 BST
Resolved - There was a short lived ID3global connection issue between approximately 19:08 & 19:13 today where customers may have been see connectivity errors during this time.

Please accept our apologies for any inconvenience caused.
Jul 15, 19:08 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jul 15, 13:07 BST
Update - We are continuing to investigate this with our supplier and product team.
Jul 15, 12:00 BST
Update - This issue has been escalated to our product team and data supplier for further investigation.
Jul 15, 09:00 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 15, 07:26 BST
Jul 14, 2019
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the 250 - Italy Population (Codice Fiscale)

The incident ran between 20.50 BST on 13/07/2019 to 02:17 BST on 14/07/2019

To customers that have been affected by this issue, we would like to apologise, we are investigating further into the cause.

If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com

*calls cost 5p per minute plus your telephone company’s network access charge
Jul 14, 10:44 BST
Completed - The scheduled maintenance has been completed.
Jul 14, 07:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 00:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 11, 10:04 BST
Completed - The scheduled maintenance has been completed.
Jul 14, 00:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 10, 09:17 BST
Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jul 11, 14:10 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 11, 10:50 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jul 11, 07:30 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 11, 03:22 BST
Jul 10, 2019
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jul 10, 16:02 BST
Update - We are continuing to experience the service disruption with Connexus CCJ searches and Credit Linked Address searches. Our Data Supplier, for these services, is experiencing a global Endpoint Security software update issue reported by Microsoft. Both parties are applying efforts to identify workarounds and reach a resolution. We apologise for the inconvenience this may have caused.
Jul 10, 15:59 BST
Update - We are continuing to work on a fix for this issue.
Jul 10, 13:04 BST
Identified - We are currently experiencing a service disruption with Connexus CCJ searches and Credit Linked Address searches that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 10, 09:46 BST
Jul 9, 2019
Postmortem - Read details
Jul 16, 15:56 BST
Resolved - This incident has been resolved.

We can confirm that as of 09:56 this issue was resolved. We have had confirmation from our suppliers Service Management team, that they are confident that the issues experienced this morning will not reoccur.

Apologies for any inconvenience caused.
Jul 9, 11:40 BST
Monitoring - As of 09:56 our monitoring confirmed that this item check is working as expected.
However due to the incident we experienced this morning, we are going to monitor this for a longer period of time before resolving the issue. Sorry for any inconvenience caused.
Jul 9, 10:35 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 9, 10:02 BST
Postmortem - Read details
Jul 16, 15:57 BST
Resolved - This incident has been resolved.

We can confirm that as of 09:56 this issue was resolved. We have had confirmation from our suppliers Service Management team, that they are confident that the issues experienced this morning will not reoccur.

Apologies for any inconvenience caused.
Jul 9, 11:39 BST
Monitoring - As of 09:56 our monitoring confirmed that this item check is working as expected.
However due to the incident we experienced this morning, we are going to monitor this for a longer period of time before resolving the issue. Sorry for any inconvenience caused.
Jul 9, 10:36 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 9, 10:01 BST
Postmortem - Read details
Jul 17, 09:05 BST
Resolved - This incident has been resolved.

We have had confirmation from our suppliers Service Management team, that they are confident that the issues experienced this morning will not reoccur.

Apologies for any inconvenience caused.
Jul 9, 11:35 BST
Update - We are continuing to work on a resolution with our supplier.
Sorry for any inconvenience caused.
Jul 9, 10:57 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 9, 10:00 BST
Postmortem - Read details
Jul 9, 12:13 BST
Resolved - This incident has been resolved.
Jul 9, 09:26 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 9, 08:58 BST
Postmortem - Read details
Jul 9, 12:14 BST
Resolved - This incident has been resolved.
Jul 9, 09:26 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 9, 09:00 BST
Postmortem - Read details
Jul 9, 12:15 BST
Resolved - This incident has been resolved.
Jul 9, 09:25 BST
Update - We are continuing to work on a fix for this issue.
Jul 9, 09:14 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 9, 09:02 BST
Jul 8, 2019

No incidents reported.