Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 18, 11:54 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Major Outage
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
ID3global PILOT ? Operational
URU PILOT ? Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Educational Data (0368) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Australia - Citizen (0271) Operational
Australia - Consented (0270) Operational
Australia - Historic (0274) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Major Outage
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Financial (ID Number) (0249) Major Outage
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
GBG IDscan Operational
Hosted Platform (UK) Operational
Forensic Document Customer Service (FDCS) ? Operational
Hosted Platform (AUS) Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
ACI Red Shield Device ID Operational
ACT Driver Licence - NON DVS Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
Australian Electoral Roll - NON AML Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
DIA - NZ Birth Certificate Operational
DIA - NZ Citizenship Operational
DIA - NZ Passport Operational
DVS - Marriage Certificate Operational
DVS - ACT Driver Licence Operational
DVS - Australian Passport Operational
DVS - Birth Certificates Operational
DVS - Centrelink Concession Card Operational
DVS - Change of Name Certificate Operational
DVS - Citizenship Certificate Operational
DVS - ImmiCard Operational
DVS - Medicare Card Operational
DVS - NSW Driver Licence Operational
DVS - NT Driver Licence Operational
DVS - QLD Driver Licence Operational
DVS - Registration by Descent Operational
DVS - SA Driver Licence Operational
DVS - TAS Driver Licence Operational
DVS - VIC Driver Licence Operational
DVS - Visa Verification Operational
DVS - WA Driver Licence Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
FCS NAD File Operational
FCS Public Number Directory Operational
illion Australian Credit Header Operational
illion NZ Credit Header Operational
NSW Driver Licence - NON DVS Operational
NZ AA Membership. Operational
NZ Centrix Credit Header Operational
NZ Directors and Shareholders Operational
NZ LINZ Property Operational
NZTA Drivers Licence Operational
SA Driver Licence - NON DVS Operational
TINZ - Tenancy Information Operational
VIC Electoral Roll Operational
WA Driver Licence - NON DVS Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
Loqate Operational
Capture Operational
Verify Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 13, 08:56 BST
Please be aware that the IdM Platform will undergo maintenance activities on the 25th of September 2019 at 20:30 (BST). We do not anticipate any interruption to the services during this time.
Posted on Sep 16, 11:20 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 13, 08:45 BST
Hello

GBG is commencing on a programme of work in which we will refresh many elements of physical hardware in our data centres that support our ID3global and URU products. While this is in planning our teams involved have identified improvements/maintenance that need to be completed in advance to ensure that such physical changes do not cause any impact to our customers. This maintenance window is focused on changes to be undertaken on our database (there may be one more maintenance window which we will communicate later but well in advance).

During the maintenance window above there will be short periods where the service is interrupted for up to 5-10 minutes. There will be one period where the service will be unavailable for up to 2 hours. The timing may vary but is estimated to be between 0100 – 0300 BST.

The Service Management Team will be working alongside our technical teams during the maintenance and will update this maintenance notification (on GBG Status Page) as the change window progresses so that you are aware of its impact and conclusion.

We apologies that this may affect your business but to mitigate this we are undertaking this change at the weekend and at a time when much less usage comes from our customers.

Kind Regards
GBG Service Management
Posted on Sep 13, 16:31 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Important work on the supplier database will be carried out. It is very likely that short interruptions may occur.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Aug 7, 16:56 BST
Past Incidents
Sep 17, 2019
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Sep 17, 11:18 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 17, 08:31 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Sep 17, 08:44 BST
Update - We are still working with our supplier to resolve this issue and will provide a further update as soon as we have a resolution on this issue.
Sep 16, 16:45 BST
Update - We are continuing to investigate this issue with our data supplier and are working hard to resolve this.
Sep 16, 11:31 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 16, 08:21 BST
Sep 16, 2019
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Denmark Personal ID item check.

The incident duration was between 10:02 – 10.18 BST 16/09/2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 16, 11:07 BST
Sep 15, 2019
Completed - The scheduled maintenance has been completed.
Sep 15, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 13, 10:03 BST
Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 28, 16:44 BST
Sep 13, 2019
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Sep 13, 15:45 BST
Update - We are continuing to investigate this issue.
Sep 13, 15:12 BST
Update - The issue is currently being investigated.
Sep 13, 11:28 BST
Update - We are continuing to work on a fix for this issue
Sep 12, 20:41 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 12, 16:59 BST
Resolved - This incident has been resolved.
Sep 13, 08:13 BST
Update - Dear Customer,

The supplier of item check 0249 South Africa Financial switched our service off without notice. Despite requests to resolve the issue without disruption to customers, the supplier has been unresponsive and therefore we are unable to provide timeframes on when the service may resume.

As an alternative, item check 0369 South Africa Identity draws on similar and additional sources from a different supplier. If you would like to be licenced for the 0369 South Africa Identity item check, please speak to your GBG Customer Success Manager.

We apologise for the disruption to your service.
Sep 13, 08:10 BST
Update - We are currently still experiencing a service disruption that may be preventing you from using our service.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 12, 15:02 BST
Update - We are continuing to work on a fix for this issue with our data supplier. Please accept our apologies this issue is still ongoing.
Sep 12, 12:09 BST
Update - We are continuing to work on a fix for this issue with our data supplier. Please accept our apologies this issue is still ongoing.
Sep 12, 09:36 BST
Update - We are currently still experiencing a service disruption that may be preventing you from using our service.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 11, 17:58 BST
Update - We are currently still experiencing a service disruption that may be preventing you from using our service.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 11, 15:09 BST
Update - We are currently still experiencing a service disruption that may be preventing you from using our service.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 11, 12:04 BST
Update - We are currently still experiencing a service disruption that may be preventing you from using our service.

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 11, 09:07 BST
Update - Our product account management team is currently liaising with our data supplier to resolve this issue. We will provide a further update on the issue as soon as it is available.
Sep 10, 18:07 BST
Update - We are continuing to work on a fix for this issue with our data supplier. Please accept our apologies this issue is still ongoing.
Sep 10, 15:22 BST
Update - We are continuing to work on a fix for this issue with our data supplier. Please accept our apologies this issue is still ongoing.
Sep 10, 12:06 BST
Identified - Unfortunately, the service issue is ongoing. We continue to treat this matter as our top priority and all technical teams are working to determine the cause and resolution with our data supplier. We apologize that this issue is taking longer to resolve than we would like.
Sep 10, 09:06 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 10, 07:04 BST
Sep 12, 2019
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 BST
Scheduled - Hello

We have received a recommendation from a supplier that we should re-issue the custom SSL certificates we have in place, as best practice security measure.

Whilst we have been informed that no GBG systems are at risk, we will always follow recommendations to ensure the utmost security.

For further information, please go to: this link.

Many thanks,

Cathie Hall, Customer Experience Director
Sep 2, 13:39 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 12:40 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 12:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out.

During the dates/times specified, webcare.gb.co.uk will be unavailable.
Sep 10, 15:21 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:00 BST
Scheduled - Hello

We have received a recommendation from a supplier that we should re-issue the custom SSL certificates we have in place, as best practice security measure.

Whilst we have been informed that no GBG systems are at risk, we will always follow recommendations to ensure the utmost security.

For further information, please go to: this link

Many thanks,

Cathie Hall, Customer Experience Director
Sep 2, 13:21 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 BST
Update - We have amended the time of the implementation of this change. Our apologies for this correction.

Service Management
Sep 3, 16:47 BST
Scheduled - Hello

We have received a recommendation from a supplier that we should re-issue the custom SSL certificates we have in place, as best practice security measure.

Whilst we have been informed that no GBG systems are at risk, we will always follow recommendations to ensure the utmost security.

For further information, please go to: this link

Many thanks,

Cathie Hall, Customer Experience Director
Sep 3, 09:04 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Sep 12, 04:47 BST
Update - There is currently a major issue with a Chinese Government data supplier which is still causing issues with this service. Please accept our apologies that this issue is still ongoing.
Sep 11, 17:59 BST
Update - There is currently a major issue with a Chinese Government data supplier which is still causing issues with this service. Please accept our apologies that this issue is still ongoing.
Sep 11, 15:08 BST
Update - There is currently a major issue with a Chinese Government data supplier which is still causing issues with this service. Please accept our apologies that this issue is still ongoing.
Sep 11, 12:01 BST
Update - There is currently a major issue with a Chinese Government data supplier which is still causing ongoing issues with this service. Please accept our apologies that this issue is still ongoing.
Sep 11, 09:08 BST
Update - There is currently a major issue with a Chinese Government data supplier which is causing ongoing issues with this service. Please accept our apologies that this issue is still ongoing.
Sep 10, 18:05 BST
Update - We are continuing to work on a fix for this issue with our data supplier. Please accept our apologies this issue is still ongoing.
Sep 10, 15:23 BST
Update - We are continuing to work on a fix for this issue with our data supplier. Please accept our apologies this issue is still ongoing.
Sep 10, 12:06 BST
Update - Unfortunately, the service issue is ongoing. We continue to treat this matter as our top priority and all technical teams are working to determine the cause and resolution with our data supplier. We apologize that this issue is taking longer to resolve than we would like.
Sep 10, 09:07 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 9, 18:13 BST
Sep 10, 2019
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the 154/155 item check.

The incident duration was between 11:29 – 11:33 BST 10/09/2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 10, 14:22 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Sweden item checks:
0213 Sweden Population
0215 - Sweden Personal ID

The incident duration was between 22:47 – 23:21 BST on 09/09/2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 10, 04:17 BST
Sep 8, 2019

No incidents reported.

Sep 7, 2019
Completed - The scheduled maintenance has been completed.
Sep 7, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 30, 10:23 BST
Completed - The scheduled maintenance has been completed.
Sep 7, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 26, 12:34 BST
Sep 6, 2019
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Sep 6, 16:57 BST
Update - We are continuing to work on a fix for this issue.
Sep 6, 13:57 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 6, 10:47 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions with our ID3Global and URU platforms.

The incident duration was between 16:14 – 16.21 BST today, 06/09/2019

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Sep 6, 16:32 BST
Sep 5, 2019
Completed - The scheduled maintenance has been completed.
Sep 5, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 3, 08:36 BST
Sep 4, 2019

No incidents reported.