Investigating - This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 14, 2026 - 18:14 BST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 14, 2026 - 18:14 BST
Monitoring - We are aware of an issue affecting transaction processing with one of our third-party data providers (between 14:56 GMT and 15:14 GMT on July 14, 2026. During this time, some authentication and verification transactions may have experienced failures or delays.
Our teams identified the cause as a connectivity issue related to the provider's DNS resolution. A mitigation has been implemented on our side, which has restored service stability and minimized further impact. The data provider has been notified and is actively investigating the underlying issue.
At this time, services are operating normally; however, we are continuing to closely monitor the situation and will maintain the mitigation until the provider confirms full resolution.
We will provide additional updates as more information becomes available.
Start Time: July 14, 2026, 14:56 GMT
End Time: July 14, 2026, 15:14 GMT
Jul 14, 2026 - 17:00 BST
Our teams identified the cause as a connectivity issue related to the provider's DNS resolution. A mitigation has been implemented on our side, which has restored service stability and minimized further impact. The data provider has been notified and is actively investigating the underlying issue.
At this time, services are operating normally; however, we are continuing to closely monitor the situation and will maintain the mitigation until the provider confirms full resolution.
We will provide additional updates as more information becomes available.
Start Time: July 14, 2026, 14:56 GMT
End Time: July 14, 2026, 15:14 GMT
Jul 14, 2026 - 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 2026 - 09:30 BST
Jul 14, 2026 - 09:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start:1st Aug, 06:30 PM (AEST)
Maintenance End : 2nd Aug, 06:30 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 14, 2026 09:30 - Jul 15, 2026 09:30 BST
Maintenance Start:1st Aug, 06:30 PM (AEST)
Maintenance End : 2nd Aug, 06:30 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 14, 2026 09:30 - Jul 15, 2026 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 2026 - 00:00 BST
Jul 14, 2026 - 00:00 BST
Scheduled - Hi GBG Detected User
Please see details of Release 9.4 scheduled for Tuesday 14th July.
Improvements
ION Group Screening Settings - Added all available datasets with simplified, readable naming conventions and filtering options for Politically Exposed Person (PEP) tiers and specific Sanction bodies.
Moody's Integration - Expanded the data model to include shareholder information and corporate structure graphs.
Screening Provider Integration - Added Refinitiv World Check One (LSEG) as a new screening provider.
Jul 14, 2026 00:00 - Jul 15, 2026 00:00 BST
Please see details of Release 9.4 scheduled for Tuesday 14th July.
Improvements
ION Group Screening Settings - Added all available datasets with simplified, readable naming conventions and filtering options for Politically Exposed Person (PEP) tiers and specific Sanction bodies.
Moody's Integration - Expanded the data model to include shareholder information and corporate structure graphs.
Screening Provider Integration - Added Refinitiv World Check One (LSEG) as a new screening provider.
Jul 14, 2026 00:00 - Jul 15, 2026 00:00 BST
GBG Go
Operational
Journey Designer
Operational
Investigation Portal
Operational
Go API
Operational
Age Verification - US: Source 1 (including DOB)
Operational
Age Verification - US: Source 1 (including DOB and SSN)
Operational
Age Verification - US: Source 2 (including DOB)
Operational
Age Verification - US: Source 2 (including DOB and SSN)
Operational
CRA Combined Decision - UKCombinedDecision
Operational
Data Verification - Argentina: Single match
Operational
Data Verification - Australia: Single match standard sources (non-AML)
Operational
Data Verification - Australia: Single match standard sources (AML)
Operational
Data Verification - Australia: Single match gov ID source
Operational
Data Verification - Australia: Single match standard sources (with additional sources) (AML)
Operational
Data Verification - Australia: Single match all sources with additional sources (including govID)
Operational
Data Verification - Australia: Single match standard sources (with additional sources) (non-AML)
Operational
Data Verification - Brazil: CPF status return
Operational
Data Verification - Brazil: Single match with CPF
Operational
Data Verification - Brazil: Single match without CPF
Operational
Data Verification - Canada: Non-Fintrac
Operational
Data Verification - Chile: Single match
Operational
Data Verification - Colombia: Single match
Operational
Data Verification - Denmark: Single Match
Operational
Data Verification - France: Single match
Operational
Data Verification - Germany: Schufa
Operational
Data Verification - Germany: Schufa with birthplace
Operational
Data Verification - Germany: Single match without Schufa
Operational
Data Verification - Italy: Single match - no Codice Fiscale
Operational
Data Verification - Italy: Single match - with Codice Fiscale
Operational
Data Verification - Mexico: Single match
Operational
Data Verification - Netherlands: Single Match
Operational
Data Verification - Netherlands: Single Match Consumer
Operational
Data Verification - New Zealand: Single match all sources (including govID)
Operational
Data Verification - New Zealand: Single match gov ID source
Operational
Data Verification - New Zealand: Single match standard sources
Operational
Data Verification - New Zealand: Single match standard sources (with additional sources)
Operational
Data Verification - Peru: Single match
Operational
Data Verification - Poland: Single Match
Operational
Data Verification - Poland: Single Match Population
Operational
Data Verification - South Africa: Single match
Operational
Data Verification - Spain: Single match
Operational
Data Verification - Sweden: Single Match Population
Operational
Data Verification - Sweden: Single Match Personal ID
Operational
Data Verification - UK: Credit Bureau 1
Operational
Data Verification - UK: Credit Bureau 2
Operational
Data Verification - UK: Credit Bureau 3
Operational
Data Verification - UK: Single match all sources
Operational
Data Verification - UK: Single match super bureau
Operational
Data Verification - US: Source 1
Operational
Data Verification - US: Source 1 (including DOB)
Operational
Data Verification - US: Source 1 (including DOB and SSN)
Operational
Data Verification - US: Source 1 (including SSN)
Operational
Data Verification - US: Source 2
Operational
Data Verification - US: Source 2 (including DOB)
Operational
Data Verification - US: Source 2 (including DOB and SSN)
Operational
Data Verification - US: Source 2 (including SSN)
Operational
Data Verification (Dual Match) - Australia Dual match additional sources (including govID)
Operational
Data Verification (Dual Match) - Australia:Dual match all sources (including govID)
Operational
Data Verification (Dual Match) - Australia: Dual match all sources KYC
Operational
Data Verification (Dual Match) - Australia: Dual match gov ID source
Operational
Data Verification (Dual Match) - Australia: Dual match standard source and Gov ID (AML)
Operational
Data Verification (Dual Match) - Australia: Dual match standard source and Gov ID (non-AML)
Operational
Data Verification (Dual Match) - Australia: Dual match standard sources (with additional sources) (AML)
Operational
Data Verification (Dual Match) - Australia: Dual match standard sources (with additional sources) (non-AML)
Operational
Data Verification (Dual Match) - Australia: Dual match standard source and Gov ID (with additional source) (AML)
Operational
Data Verification (Dual Match) - Australia: Dual match standard source and Gov ID (with additional source) (non-AML)
Operational
Data Verification (Dual Match) - Australia: Dual match standard sources (AML)
Operational
Data Verification (Dual Match) - Australia: Dual match standard sources (non-AML)
Operational
Data Verification (Dual Match) - Brazil: Dual match with CPF
Operational
Data Verification (Dual Match) - Brazil: Dual match without CPF
Operational
Data Verification (Dual Match) - Canada: Fintrac - dual bureau
Operational
Data Verification (Dual Match) - Canada: Fintrac - single bureau 1
Operational
Data Verification (Dual Match) - Canada: Fintrac - single bureau 2
Operational
Data Verification (Dual Match) - Chile: Dual match
Operational
Data Verification (Dual Match) - Colombia: Dual match
Operational
Data Verification (Dual Match) - Denmark: Dual Match
Operational
Data Verification (Dual Match) - France: Dual match
Operational
Data Verification (Dual Match) - Germany: Dual match without Schufa
Operational
Data Verification (Dual Match) - Italy: Dual match - with Codice Fiscale
Operational
Data Verification (Dual Match) - Italy: Dual match- no Codice Fiscale
Operational
Data Verification (Dual Match) - Mexico: Dual match
Operational
Data Verification (Dual Match) - New Zealand: Dual match all sources
Operational
Data Verification (Dual Match) - New Zealand: Dual match all sources (including govID)
Operational
Data Verification (Dual Match) - New Zealand: Dual match gov ID sources
Operational
Data Verification (Dual Match) - Poland: Dual Match
Operational
Data Verification (Dual Match) - South Africa: Dual match
Operational
Data Verification (Dual Match) - Spain: Dual match
Operational
Data Verification (Dual Match) - UK: Dual match all sources
Operational
Data Verification (Dual Match) - UK: Dual match super bureau
Operational
Data Verification (Gov ID Only) - Australia: Birth Certificate
Operational
Data Verification (Gov ID Only) - Australia: Centrelink
Operational
Data Verification (Gov ID Only) - Australia: Change of Name
Operational
Data Verification (Gov ID Only) - Australia: Driver's licence
Operational
Data Verification (Gov ID Only) - Australia: Electoral Roll
Operational
Data Verification (Gov ID Only) - Australia: Marriage Certificate
Operational
Data Verification (Gov ID Only) - Australia: Medicare
Operational
Data Verification (Gov ID Only) - Australia: Passport
Operational
Data Verification (Gov ID Only) - Australia: Visa
Operational
Data Verification (Gov ID Only) - New Zealand: Birth Certificate
Operational
Data Verification (Gov ID Only) - New Zealand: Citizenship Certificate
Operational
Data Verification (Gov ID Only) - New Zealand: Driver's Licence
Operational
Data Verification (Gov ID Only) - New Zealand: Passport
Operational
Data Verification (Gov Only Sources) - Data Verification (Gov Only Sources)
Operational
DigitalID - BankID Sweden
Operational
DigitalID - CA DMV Wallet
Operational
DigitalID - Denmark - MitID
Operational
DigitalID - LA Wallet
Operational
Document Classification - Document authentication
Operational
Document Classification - Document classification
Operational
Document Classification - Document data extraction
Operational
Email Insights - Global email validation and fraud insights
Operational
Facematch Verification
Operational
Financial Vulnerability: UK Financial Vulnerability
Operational
GBG Trust
Operational
GBG Trust - Alerts
Operational
GBG UK Fraud - UK fraud insights
Operational
Liveness Verification
Operational
Name Match: Name Match
Operational
PEPs and Sanctions Screening - UK instance
Operational
PEPs and Sanctions Screening: UK Instance with AdverseMedia and OGM
Operational
PEPs and Sanctions Screening - UK Instance with OGM
Operational
PEPs and Sanctions Screening - US instance (Name and DOB)
Operational
PEPs and Sanctions Screening - US instance (Name only)
Operational
Phone Insights - Canada Mobile Fraud Verification
Operational
Phone Insights - Canada Mobile Identity Verification
Operational
Phone Insights - France Mobile Fraud Verification
Operational
Phone Insights - France Mobile Identity Verification
Operational
Phone Insights - Germany Mobile Fraud Verification
Operational
Phone Insights - Germany Mobile Identity Verification
Operational
Phone Insights - Spain Mobile Fraud Verification
Operational
Phone Insights - Spain Mobile Identity Verification
Operational
Phone Insights - UK Mobile Fraud Verification
Operational
Phone Insights - UK Mobile Identity Verification
Operational
Phone Insights - UK phone insights
Operational
Phone Insights - US phone verification
Operational
Loqate
Operational
Capture V3
Operational
Capture V4
Operational
Verify
Operational
Loqate SaaS Platform
Operational
Email Validation
Operational
Phone Verification
Operational
Bank Verification
Operational
Geocoding
Operational
Everything Location
Operational
Find My Nearest
Operational
Account Section
Operational
AddressComplete
Operational
AddressComplete V4
Operational
Capture China
Operational
Verify China
Operational
Utilities Register - Gas
Operational
Utilities Register - Electricity
Operational
Store Finder - Geocoding
Operational
Store Finder - Geocoding Typeahead
Operational
Store Finder - Distances
Operational
Store Finder - Mapping
Operational
Store Finder – List Management
Operational
Loqate Integrations
Operational
Loqate.com
Operational
Loqate docs site (docs.loqate.com)
Operational
Capture Legacy
Operational
GBG ID3global
Operational
ID3global Portal
Operational
URU Portal
Operational
ID3global Service
Operational
URU Service
Operational
UK Address Lookup (1000)
Operational
UK Age Range (0183)
Operational
UK Bank Account Validation (0231)
Operational
UK Bank Account Verification (0261)
Operational
UK Births Index (0133)
Operational
UK Card Verification Check (0120)
Operational
UK CIFAS (0353)
Operational
UK Credit Bureau (Basic) (0394)
Operational
UK Credit Bureau (Advanced) (0395)
Operational
UK Credit Header (0154/0155)
Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced
Operational
UK Driving Licence (0107)
Operational
UK Edited Electoral Roll (0101)
Operational
UK Electricity Bill (0104)
Operational
UK Enhanced Driving Licence (0212)
Operational
UK Entitlement to Drive Check (0337)
Operational
UK Geo Affordability (0392)
Operational
UK Geo Lifestyle (0322)
Operational
UK Land Telephone Append (0106)
Operational
UK Mobile Identity (0389)
Operational
UK Mortality (0110)
Operational
UK National ID Register (0245)
Operational
UK National Insurance Number (0230)
Operational
UK NCOA Alert - Flag (0158)
Operational
UK NCOA Alert - Full (0239)
Operational
UK Passport (0103)
Operational
Argentina Identity (0391)
Operational
Australia Credit (0298)
Operational
Australia Driving Licence (0305)
Operational
Australia Electoral Roll (0300)
Operational
Australia Historical Electoral Roll (0299)
Operational
Australia Marketing (0357)
Operational
Australia Medicare (0304)
Operational
Australia Passport (0303)
Operational
Australia Property (0302)
Operational
Australia Telephone (0301)
Operational
Austria Financial (0252)
Operational
Austria Population (0377)
Operational
Belgium Population (0328)
Operational
Brazil Population (0287)
Operational
Canada Credit (0237)
Operational
China Bank Card (0362)
Operational
China National ID (0361)
Operational
Czech Republic Population (0348)
Operational
Denmark Landline (0241)
Operational
Denmark Personal ID CPR (0244)
Operational
France Population (0331)
Operational
Germany Consumer (0201)
Operational
Germany Credit (0401)
Operational
Germany Financial (0251)
Operational
Germany Landline (0203)
Operational
Germany Mobile (0204)
Operational
Germany Postal (0202)
Operational
Germany Schufa (0228)
Operational
Hong Kong Population (0324)
Operational
India Driving Licence (0374)
Operational
India Permanent Account Number (PAN) (0375)
Operational
India Voter ID (EPIC) (0376)
Operational
Italy Population - Codice Fiscale (0250)
Operational
Jordan Identity (0385)
Operational
Kuwait Identity (0383)
Operational
Malaysia Financial (0354)
Operational
Malaysia Population (0356)
Operational
Netherlands Identity (0254)
Operational
New Zealand Credit (0319)
Operational
New Zealand DIA Citizen (0316)
Operational
New Zealand DIA Passport (0317)
Operational
New Zealand Directors (0312)
Operational
New Zealand Driving Licence (0311)
Operational
New Zealand Property (0313)
Operational
New Zealand Telephone (0310)
Operational
New Zealand DIA Birth (0315)
Operational
Oman Identity (0384)
Operational
Poland Population (0334)
Operational
Romania National ID (0352)
Operational
Saudi Arabia Identity (0379)
Operational
South Africa Population (0259)
Operational
South Africa Identity (0369)
Operational
Sweden Personal ID (0215)
Operational
Sweden Population (0213)
Operational
Switzerland Financial Data (0253)
Operational
UAE Identity (0378)
Operational
US Identity (0388)
Operational
US Mobile carrier Check (0340)
Operational
USA Combined (0246)
Operational
USA Driving Licence (0176)
Operational
Document Image Validation (2002)
Operational
European ID Card (0235)
Operational
International Address (0200)
Operational
International Address Lookup (1002)
Operational
International Adverse Media (0332)
Operational
International Device ID (0234)
Operational
International Passport (0118)
Operational
International PEP - FCRA (0308)
Operational
International PEP Enhanced (0209)
Operational
International Sanctions - FCRA (0307)
Operational
International Sanctions Enhanced (0208)
Operational
International Mobile Phone Validation (0187)
Operational
International National ID (0186)
Operational
Netherlands Consumer (0400)
Operational
On-going Monitoring (0397)
Operational
UK Mobile Fraud Signals (0402)
Operational
Canada Credit (Fintrac) (0404)
Operational
UK Consumer Affordability (403)
Operational
UK Credit Reference Bureau (Advanced) (0405)
Operational
Synthetic ID Score (0407)
Operational
Email Verification Signals (0408)
Operational
Birthplace Germany (0410)
Operational
Canada Credit Bureau (FINTRAC) (0409)
Operational
Norway Population (0413)
Operational
GBG Score (Identity) (0412)
Operational
Austria ID 1 (0416)
Operational
Austria ID 2 (0417)
Operational
Austria ID Primary 1 (0414)
Operational
Belgium ID Primary 1 (0418)
Operational
Belgium ID Primary 2 (0419)
Operational
Belgium ID 1 (0420)
Operational
Belgium ID 2 (0421)
Operational
Brazil ID Primary 1 (0422)
Operational
Brazil ID Primary 2 (0423)
Operational
Brazil ID 1 (0424)
Operational
Brazil ID 2 (0425)
Operational
Chile ID Primary 1 (0426)
Operational
Colombia ID Primary 1 (0430)
Operational
Colombia ID 1 (0431)
Operational
Czechia ID Primary 1 (0433)
Operational
Finland ID Primary 1 (0435)
Operational
Finland ID Primary 2 (0436)
Operational
France ID Primary 1 (0439)
Operational
France ID Primary 2 (0440)
Operational
France ID 1 (0441)
Operational
France ID 2 (0442)
Operational
Ghana ID Primary 1 (0443)
Operational
Indonesia ID Primary 1 (0445)
Operational
Indonesia ID Primary 2 (0446)
Operational
Ireland ID Primary 1 (0449)
Operational
Ireland ID 1 (0450)
Operational
Italy ID Primary 1 (0452)
Operational
Italy ID Primary 2 (0453)
Operational
Italy ID 1 (0454)
Operational
Italy ID 2 (0455)
Operational
Japan ID Primary 1 (0456)
Operational
Kenya ID Primary 1 (0458)
Operational
Mexico ID Primary 1 (0462)
Operational
Mexico ID Primary 2 (0463)
Operational
Mexico ID 1 (0464)
Operational
Mexico ID 2 (0465)
Operational
Nigeria ID Primary 1 (0466)
Operational
Nigeria ID Primary 2 (0467)
Operational
Philippines ID Primary 1 (0470)
Operational
Philippines ID Primary 2 (0471)
Operational
Poland ID Primary 1 (0474)
Operational
Poland ID 1 (0475)
Operational
Poland ID 2 (0476)
Operational
Portugal ID Primary 1 (0477)
Operational
Portugal ID Primary 2 (0478)
Operational
Portugal ID 1 (0479)
Operational
Portugal ID 2 (0480)
Operational
Slovakia ID Primary 1 (0485)
Operational
Spain ID Primary 1 (0487)
Operational
Spain ID Primary 2 (0488)
Operational
Spain ID 1 (0489)
Operational
Spain ID 2 (0490)
Operational
Switzerland ID Primary 1 (0491)
Operational
Switzerland ID 1 (0493)
Operational
Switzerland ID 2 (0494)
Operational
Türkiye ID Primary 1 (0495)
Operational
Vietnam ID Primary 1 (0499)
Operational
Vietnam ID 1 (0501)
Operational
Vietnam ID 2 (0502)
Operational
Trust Core (0411)
Operational
Germany Mobile Identity (0506)
Operational
France Mobile Identity (0507)
Operational
Spain Mobile Identity (0508)
Operational
Canada Mobile Identity (0509)
Operational
US Mobile Identity (0510)
Operational
UK Mobile Identity (0511)
Operational
Germany Fraud Signals (0512)
Operational
France Fraud Signals (0513)
Operational
Spain Fraud Signals (0514)
Operational
Canada Fraud Signals (0515)
Operational
US Fraud Signals (0516)
Operational
UK Fraud Signals (0517)
Operational
Peru Identity (0520)
Operational
Australia ID1 (0521)
Operational
Australia ID2 (0522)
Operational
South Africa ID1 (0523)
Operational
South Africa ID2 (0524)
Operational
Australia Credit 2 (0525)
Operational
Australia Property 2 (0526)
Operational
Australia Telephone 2 (0527)
Operational
International Email Validation (0529)
Operational
Fraud Score (0528)
Operational
Brazil CPF (0534)
Operational
Global Sanctions (Intelligence) (0531)
Operational
Global PEP (Intelligence) (0532)
Operational
UK Consumer Bank Account Verification (0503)
Operational
International Mobile Validation (0518)
Operational
Germany Affordability (0505)
Operational
UK Commercial BAV (0504)
Operational
Brazil Affordability (0536)
Operational
Brazil Exclusion List (0537)
Operational
UK Mobile Identity Verification (0543)
Operational
Germany Mobile Identity Verification (0544)
Operational
France Mobile Identity Verification (0545)
Operational
Spain Mobile Identity Verification (0546)
Operational
Canada Mobile Identity Verification (0547)
Operational
UK Mobile Fraud Verification (0548)
Operational
Germany Mobile Fraud Verification (0549)
Operational
France Mobile Fraud Verification (0550)
Operational
Spain Mobile Fraud Verification (0551)
Operational
Canada Mobile Fraud Verification (0552)
Operational
Canada Credit Bureau (0542)
Operational
Argentina ID1 (0553)
Operational
UAE ID1 (0554)
Operational
France Consumer (0568)
Operational
France Residential (0569)
Operational
France Utility 2 (0570)
Operational
France Residential 2 (0571)
Operational
France Residential 3 (0572)
Operational
France Utility (0573)
Operational
Greece Credit (0579)
Operational
Greece Commercial (0580)
Operational
India Aadhar card (0581)
Operational
Italy Consumer (0587)
Operational
Italy Credit Bureau (0588)
Operational
Italy Residential (0589)
Operational
Spain Consumer (0595)
Operational
Spain National ID (0596)
Operational
Spain Utility (0597)
Operational
Spain Phone (0598)
Operational
Spain Residential (0599)
Operational
Thailand National ID (0602)
Operational
US Identity SSN push (0609)
Operational
International Sanctions (0539)
Operational
GreenID
Operational
AU / NZ GreenID Production Environment
Operational
GreenID Admin Panel
Operational
GreenID Business Verification
Operational
DVS - Driver Licence (All States)
Operational
DVS - Australian Passport
Operational
DVS - Visa Verification
Operational
DVS - Medicare Card
Operational
DVS - Centrelink Concession Card
Operational
DVS - Citizenship Certificate / Registration by Descent
Operational
DVS - ImmiCard
Operational
DVS - ACT Birth, Marriage and Change of Name Certificates
Operational
DVS - NSW Birth, Marriage and Change of Name Certificates
Operational
DVS - NT Birth, Marriage and Change of Name Certificates
Operational
DVS - QLD Birth, Marriage and Change of Name Certificates
Operational
DVS - SA Birth, Marriage and Change of Name Certificates
Operational
DVS - TAS Birth, Marriage and Change of Name Certificates
Operational
DVS - VIC Birth, Marriage and Change of Name Certificates
Operational
DVS - WA Birth, Marriage and Change of Name Certificates
Operational
ASIC Personal Name Search
Operational
Australian Electoral Roll (AEC)
Operational
Experian Australian Credit Header
Operational
Australian Tenancy File
Operational
Data Co-Op Database
Operational
FCS Public Number Directory
Operational
FCS NAD File
Operational
Working Visa - VEVO
Operational
NZTA NZ Drivers Licence
Operational
DIA - NZ Passport / Birth and Citizenship Documents
Operational
Experian NZ Credit Header
Operational
NZ LINZ Property
Operational
NZ Directors and Shareholders
Operational
TINZ - Tenancy Information (NZ)
Operational
NZ Centrix Credit Header
Operational
ACI Red Shield Device ID
Operational
GreenID Business - Creditorwatch Source
Operational
DVS Hub - All Docs
Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)
Operational
FCS Experian Data Sources
Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES
Operational
Watchlists - Standard
Operational
Watchlists - Premium
Operational
greenID Biometric
Operational
AU / NZ greenID Test Environment
Operational
AusPost in store verification
Operational
Simple KYC Platform
Operational
greenID Hosted
Operational
GBG Trust Alert
Operational
Super and Payroll - Superannuation data source
Operational
Super and Payroll - Payroll data source
Operational
ShareFile Directories
Operational
Australian Death Check (ADC)
Operational
NZ Personal Property Securities Register (PPSR)
Operational
Comply Advantage
Operational
Segmented Experian Credit Header Data (AU)
Operational
Segmented Experian Credit Header Data (NZ)
Operational
GreenID Biometric / Scan
Operational
NZ Experian Tenancy (FCS)
Operational
greenID API
Operational
greenID Web
Operational
Identity Monitoring (IDM)
Operational
ConnectID
Operational
GBG ExpectID
Operational
Portal
Operational
API
Operational
Reports
Operational
ExpectID
Operational
ExpectID Age Verification
Operational
ExpectID Barcode Scan
Operational
ExpectID Business
Operational
ExpectID Death Scrub
Operational
ExpectID Email
Operational
ExpectID Geotrace
Operational
ExpectID International
Operational
ExpectID IQ
Operational
ExpectID Mobile Attributes
Operational
ExpectID Name to Phone
Operational
ExpectID Number Verification
Operational
ExpectID PA
Operational
ExpectID PA Global
Operational
ExpectID Scan Onboard
Operational
ExpectID Scan Verify
Operational
ExpectID Secure OTV
Operational
ExpectID Trust USA
Operational
GBG IDscan
Operational
Forensic Document Customer Service (FDE WhosOn)
Operational
Forensic Document Customer Service (Scannet - Live Support)
Operational
Hosted Platform (UK PROD)
Operational
Hosted Platform (UK POC)
Operational
Hosted Platform (Australia PROD)
Operational
Hosted Platform (Australia POC)
Operational
IDscan USA PROD
Operational
GBG IDscan Core
Operational
Scannet
Operational
IDscan NFC
Operational
IDscan Identify
Operational
AssureID Connect
Operational
IDV - US
Operational
IDV - FedRAMP
Operational
IDV - EU
Operational
IDV - AUS
Operational
ACAS - US
Operational
ACAS - FedRAMP
Operational
ACAS - EU
Operational
ACAS - AUS
Operational
Face Matching Service - US
Operational
Face Matching Service - FedRAMP
Operational
Face Matching Service - EU
Operational
Face Matching Service - AUS
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - FedRAMP
Operational
Passive Liveness Service - EU
Operational
Passive Liveness Service - AUS
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - FedRAMP
Operational
Ozone eMRTD - EU
Operational
Ozone eMRTD - AUS
Operational
Review Service - EU
Operational
Biometrics - Preview
Operational
Biometrics - US
Operational
Biometrics - EU
Operational
AcuFill WebService
Operational
AcuFill Service - US
Operational
AcuFill Service - AUS
Operational
AcuFill Service - EU
Operational
IdScan-MedicScan Connect
Operational
MedicScan Service
Operational
On Prem Licensing
Operational
AssureID Sentinel License Server
Operational
AcuFill Activation Server
Operational
GBG Cloudcheck
Under Maintenance
NZTA Driver's Licence
Operational
NZ Passport
Operational
Akahu Address
Operational
Australian Birth Certificate
Operational
Australian Centrelink
Operational
Australian Citizenship
Operational
Australian Citizenship by Descent
Operational
Australian Death Certificate
Operational
Australian Driver's Licence
Operational
Australian Electoral Commission
Operational
Australian ImmiCard
Operational
Australian Marriage Certificate
Operational
Australian Medicare
Operational
Australian Name Change Certificate
Operational
Australian Passport
Operational
Australian Security Cards
Operational
Australian Visa
Operational
Centrix
Operational
China National ID
Operational
Credfin Address
Operational
Dow Jones WatchList
Operational
Equifax
Operational
GDC Australia
Operational
Experian Australia
Under Maintenance
Experian New Zealand
Operational
India National ID
Operational
LINZ
Operational
New Zealand Birth Certificate
Operational
New Zealand Birth Certificate Search
Operational
New Zealand Citizenship
Operational
New Zealand Citizenship Search
Operational
New Zealand Companies Office
Operational
NZTA (Vehicle Registration)
Operational
South Africa National ID
Operational
DVS (All documents)
Operational
Cloudcheck Platform
Operational
Super and Payroll - Superannuation data source
Operational
Super and Payroll - Payroll data source
Operational
Cloudcheck live (biometrics)
Operational
NZ KYB
Operational
Cloudcheck SMS Service
Operational
NZ Tenancy
Operational
Loqate for ANZ (Harmony RightAddress)
Operational
Customer Portal
Operational
Address (ANZ)
Operational
Address (International)
Operational
Email Validation
Operational
Phone Validation (ANZ)
Operational
Company Lookup (AU)
Operational
Legacy RightAddress (ANZ)
Operational
Legacy Datasan (AU)
Operational
GBG Investigate
Operational
Investigate Portal
Operational
Investigate API
Operational
Mobile Validation
Operational
Email Validation
Operational
Landline Validation
Operational
CCJ
Operational
Google Maps
Operational
Land Registry - Extract Service
Operational
Land Registry - Online Ownership Verification
Operational
GBG Single Sign On (SSO)
Operational
GBG Detected
Operational
Detected Dashboard
Operational
Detected On-Boarding Portal
Operational
Detected API
Operational
Detected company processing
Operational
Detected Platform
Operational
GBG ProID
Operational
ProID - UK Credit Bureau (Advanced) (0395)
Operational
ProID - UK National identity Register (0245)
Operational
ProID - UK Landline (0106)
Operational
ProID - UK Mortality (0110)
Operational
ProID - International Sanctions & PEP (208/209)
Operational
ProID - ID Verification
Operational
ProID - Liveness Verification
Operational
ProID - UK Bank Account Validation (0231)
Operational
ProID - UK Bank Account Verification (0261)
Operational
ProID - On-Going Monitoring (0397)
Operational
ProID Portal v1
Operational
ProID Portal v2
Operational
GBG IDscan Identify
Operational
IDscan Identify
Operational
Activity History Verification (0395)
Operational
Identity Fraud Verification
Operational
Document Verification
Operational
GBG Datacare
Operational
Datacare Managed Services & Automated SFTP
Operational
Email Validation
Operational
Landline Validation
Operational
Mobile Validation
Operational
Land Registry
Operational
GBG User Admin
Operational
GBG Single Sign On (SSO)
Operational
GBG Single Sign On (SSO) - Investigate
Operational
GBG Single Sign On (SSO) - IDscan Enterprise
Operational
GBG Single Sign On (SSO) - ID3global
Operational
GBG Americas Support
Operational
Support Portal
Operational
Downloads Portal
Operational
GBG Loqate (Matchcode360)
Operational
Loqate (Matchcode360) Email Validation
Operational
Loqate (Matchcode360) Landline Validation
Operational
Loqate (Matchcode360) Land Registry
Operational
Loqate (Matchcode360) Mobile Validation
Operational
Loqate (Matchcode360) Portal
Operational
Loqate (Matchcode360) Powersearch
Operational
Loqate (Matchcode360) REST API
Operational
Loqate (Matchcode360) SOAP API
Operational
GBG GO (Legacy)
Operational
2.0 - US
Operational
3.0 - EMEA
Operational
SAR - Suspicious Activity Report service
Operational
PEPs and Sanctions Screening
Operational
IDV - US
Operational
IDV - EU
Operational
ACAS - US
Operational
ACAS - EU
Operational
Face Matching Service - US
Operational
Face Matching Service - EU
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - EU
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - EU
Operational
GBG Compliance
Operational
EDNA - US
Operational
EDNA - EMEA
Operational
SAR - Suspicious Activity Report service
Operational
PEPs and Sanctions Screening
Operational
IDV - US
Operational
IDV - EU
Operational
ACAS - US
Operational
ACAS - EU
Operational
Face Matching Service - US
Operational
Face Matching Service - EU
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - EU
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - EU
Operational
GBG Compliance APAC
Operational
Compliance platform
Operational
GBG Test
Operational
Test 1 - GBG ID3global
Operational
Test 2 - GBG ExpectID
Operational
GBG ID3global Test
Operational
GBG Test 4 - GBG Documents & Biometrics
Operational
DataTools
Operational
Kleber
Operational
CA+
Operational
Express Capture
Operational
Kleber Batch
Operational
Seltaris
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notification of Planned Supplier Maintenance - greenID - ACI Red Shield Device ID Jul 16, 2026 02:00-05:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Start Date/Time
July 15, 2026 08:00 PM Central Daylight Time
End Date/Time
July 15, 2026 11:00 PM Central Daylight Time
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 26, 2026 - 00:58 BST
Start Date/Time
July 15, 2026 08:00 PM Central Daylight Time
End Date/Time
July 15, 2026 11:00 PM Central Daylight Time
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jun 26, 2026 - 00:58 BST
Notification of Planned Supplier Maintenance - greenID DVS AEC Jul 16, 2026 12:00-17:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
Australian Electoral Commission
Start Date and Time
16 July 2026 — 9:00PM AEST
End Date and Time
17 July 2026 — 2:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 10, 2026 - 06:11 BST
Document/s Affected
Australian Electoral Commission
Start Date and Time
16 July 2026 — 9:00PM AEST
End Date and Time
17 July 2026 — 2:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 10, 2026 - 06:11 BST
Notification of Planned Supplier Maintenance - Cloudcheck DVS AEC Jul 16, 2026 12:00-17:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
Australian Electoral Commission
Start Date and Time
16 July 2026 — 9:00PM AEST
End Date and Time
17 July 2026 — 2:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 10, 2026 - 06:11 BST
Document/s Affected
Australian Electoral Commission
Start Date and Time
16 July 2026 — 9:00PM AEST
End Date and Time
17 July 2026 — 2:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 10, 2026 - 06:11 BST
Notification of Planned Supplier Maintenance - greenID Australian Tenancy File Jul 17, 2026 22:00 - Jul 19, 2026 00:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start:18th July, 07:00 AM (AEST)
Maintenance End : 19th July, 09:00 AM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:32 BST
Maintenance Start:18th July, 07:00 AM (AEST)
Maintenance End : 19th July, 09:00 AM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:32 BST
Supplier Maintenance Notification for Cloudcheck Jul 18, 2026 06:00-13:00 BST
Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.
During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.
Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)
Posted on Jul 13, 2026 - 08:00 BST
During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.
Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)
Posted on Jul 13, 2026 - 08:00 BST
Notification of Planned Supplier Maintenance - greenID - ACI Red Shield Device ID Jul 19, 2026 06:00-09:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Affected Services
ACI Red Shield Device ID
Start Date/Time
July 19, 2026 12:00 AM Central Daylight Time
End Date/Time
July 19, 2026 03:00 AM Central Daylight Time
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 01, 2026 - 23:27 BST
Affected Services
ACI Red Shield Device ID
Start Date/Time
July 19, 2026 12:00 AM Central Daylight Time
End Date/Time
July 19, 2026 03:00 AM Central Daylight Time
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 01, 2026 - 23:27 BST
Notification of Planned Supplier Maintenance - CloudCheck DVS Citizenship Certificate * Certificate of Registration by Descent Jul 19, 2026 20:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
Citizenship Certificate * Certificate of Registration by Descent
Start Date and Time
20 July 2026 — 5:00AM AEST
End Date and Time
20 July 2026 — 8:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 07, 2026 - 04:41 BST
Document/s Affected
Citizenship Certificate * Certificate of Registration by Descent
Start Date and Time
20 July 2026 — 5:00AM AEST
End Date and Time
20 July 2026 — 8:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 07, 2026 - 04:41 BST
Notification of Planned Supplier Maintenance - greenID DVS Citizenship Certificate * Certificate of Registration by Descent Jul 19, 2026 20:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
Citizenship Certificate * Certificate of Registration by Descent
Start Date and Time
20 July 2026 — 5:00AM AEST
End Date and Time
20 July 2026 — 8:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 07, 2026 - 04:40 BST
Document/s Affected
Citizenship Certificate * Certificate of Registration by Descent
Start Date and Time
20 July 2026 — 5:00AM AEST
End Date and Time
20 July 2026 — 8:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 07, 2026 - 04:40 BST
Notification of Planned Supplier Maintenance - greenID DVS Citizenship Certificate * Certificate of Registration by Descent Jul 20, 2026 20:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
Citizenship Certificate * Certificate of Registration by Descent
Start Date and Time
21 July 2026 — 5:00AM AEST
End Date and Time
21 July 2026 — 8:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 07, 2026 - 03:12 BST
Document/s Affected
Citizenship Certificate * Certificate of Registration by Descent
Start Date and Time
21 July 2026 — 5:00AM AEST
End Date and Time
21 July 2026 — 8:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 07, 2026 - 03:12 BST
Notification of Planned Supplier Maintenance - Cloudcheck DVS Citizenship Certificate * Certificate of Registration by Descent Jul 20, 2026 20:00-23:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
Citizenship Certificate * Certificate of Registration by Descent
Start Date and Time
21 July 2026 — 5:00AM AEST
End Date and Time
21 July 2026 — 8:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 07, 2026 - 03:12 BST
Document/s Affected
Citizenship Certificate * Certificate of Registration by Descent
Start Date and Time
21 July 2026 — 5:00AM AEST
End Date and Time
21 July 2026 — 8:00AM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 07, 2026 - 03:12 BST
Notification of Planned Supplier Maintenance - Loqate - Phone Validation Jul 21, 2026 22:00 - Jul 22, 2026 01:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service general connectivity interruptions are expected in brief periods during the maintenance activity.
Posted on Jul 06, 2026 - 13:02 BST
During the dates/times specified, the service general connectivity interruptions are expected in brief periods during the maintenance activity.
Posted on Jul 06, 2026 - 13:02 BST
Notification of Planned Supplier Maintenance - greenID ASIC Jul 22, 2026 09:30 - Jul 23, 2026 09:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start:22nd Aug, 06:30 PM (AEST)
Maintenance End :23rd Aug, 06:30 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:44 BST
Maintenance Start:22nd Aug, 06:30 PM (AEST)
Maintenance End :23rd Aug, 06:30 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:44 BST
Notification of Planned Supplier Maintenance - Cloudcheck ASIC Jul 22, 2026 09:30 - Jul 23, 2026 09:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start:22nd Aug, 06:30 PM (AEST)
Maintenance End :23rd Aug, 06:30 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:44 BST
Maintenance Start:22nd Aug, 06:30 PM (AEST)
Maintenance End :23rd Aug, 06:30 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:44 BST
Loqate Maintenance - Utilities Register - Gas and Electricity Jul 31, 2026 23:00 - Aug 1, 2026 07:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 20, 2026 - 11:03 GMT
Posted on Feb 20, 2026 - 11:03 GMT
Notification of Planned Supplier Maintenance - greenID ASIC Aug 1, 2026 09:30 - Aug 2, 2026 09:30 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start:1st Aug, 06:30 PM (AEST)
Maintenance End : 2nd Aug, 06:30 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:37 BST
Maintenance Start:1st Aug, 06:30 PM (AEST)
Maintenance End : 2nd Aug, 06:30 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:37 BST
Notification of Planned Supplier Maintenance -Cloudcheck ASIC Aug 14, 2026 23:00 - Aug 15, 2026 09:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start:15th Aug, 08:00 AM (AEST)
Maintenance End :15th Aug, 06:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:40 BST
Maintenance Start:15th Aug, 08:00 AM (AEST)
Maintenance End :15th Aug, 06:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:40 BST
Notification of Planned Supplier Maintenance - greenID ASIC Aug 14, 2026 23:00 - Aug 15, 2026 09:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start:15th Aug, 08:00 AM (AEST)
Maintenance End :15th Aug, 06:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:40 BST
Maintenance Start:15th Aug, 08:00 AM (AEST)
Maintenance End :15th Aug, 06:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 14, 2026 - 02:40 BST
Notification of Planned Supplier Maintenance - ID3 Sweden Population & Personal ID Aug 22, 2026 06:00-11:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 09, 2026 - 19:38 BST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jul 09, 2026 - 19:38 BST
Notification of Planned Supplier Maintenance - 0228 - Germany Schufa Sep 19, 2026 02:00-06:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 03, 2026 - 11:24 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 03, 2026 - 11:24 GMT
"Notification of Planned Loqate Maintenance - Capture V4" Mar 4, 2028 01:01-03:01 GMT
Dear Customer,
This notification is to inform you of maintenance activities taking place during the stated date and time period.
We anticipate no downtime of the live service during this maintenance window.
Any questions, please contact GBG Customer Support.
Posted on Apr 27, 2026 - 15:52 BST
This notification is to inform you of maintenance activities taking place during the stated date and time period.
We anticipate no downtime of the live service during this maintenance window.
Any questions, please contact GBG Customer Support.
Posted on Apr 27, 2026 - 15:52 BST