Update - GBG is actively progressing investigation and root cause for the issue.

The next update for this issue will be Tuesday 28th May due to Monday being a public holiday.

May 24, 2024 - 13:03 BST
Update - The teams have developed a potential fix. The deployment of the fix to production, a non-intrusive action, is currently being planned by the support teams to run and monitor throughout today.
May 23, 2024 - 13:04 BST
Update - We are continuing to work on a fix for this issue.
May 22, 2024 - 12:56 BST
Update - The teams have identified the root causes and are working on a resolution to fix the issue.
We are continuing to treat this as a high priority.

May 22, 2024 - 09:47 BST
Update - We are continuing to work on a fix for this issue.
May 21, 2024 - 16:00 BST
Update - We are continuing to work on a fix for this issue.
May 21, 2024 - 12:54 BST
Update - We are continuing to work on a fix for this issue.
May 21, 2024 - 09:36 BST
Identified - The teams have identified possible potential root causes and are in the process of of validating the correct one. We are continuing to treat this as a high priority.
May 20, 2024 - 16:28 BST
Update - We are continuing to investigate this issue.
May 20, 2024 - 12:37 BST
Investigating - This is being treated as a top priority and additional resources from a range of teams has been brought in to assist in the investigation and resolution.

We apologise for any inconvenience this may cause.

May 20, 2024 - 09:28 BST
Update - GBG Support teams are investigating further instability with the GBG Trust Core item check and have temporarily suspended it in order to investigate and mitigate the root cause. Further updates to follow.
May 17, 2024 - 20:12 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 17, 2024 - 19:29 BST
Update - Please be advised that the NSW Birth, Marriage, and Change of Name Certificate data sources may experience intermittent errors.

Our service provider is currently working on a solution.

We will provide further updates on this once the data source provider has new information.

May 23, 2024 - 08:31 BST
Identified - Please be advised that the NSW Birth, Marriage, and Change of Name Certificate data sources may experience intermittent errors.

Our service provider is currently working on a solution, and we have observed a reduction in these errors over the past few hours.

We will provide further updates once the data source provider has new information.

May 17, 2024 - 03:01 BST
Investigating - Please be advised that the NSW Birth, Marriage, and Change of Name Certificate data sources may experience intermittent errors.

Resolution time is currently unknown.

We will provide further updates on this once the data source provider has new information.

May 16, 2024 - 01:20 BST
Update - Please be advised that the NSW Birth, Marriage, and Change of Name Certificate data sources may experience intermittent errors.

We will provide further updates on this once the data source provider has new information.

May 14, 2024 - 23:56 BST
Update - Please be advised that the NSW Birth, Marriage, and Change of Name Certificate data sources may experience intermittent errors.

We will provide further updates on this once the data source provider has new information.

May 13, 2024 - 05:59 BST
Identified - Please be advised that the NSW Birth, Marriage, and Change of Name Certificate data sources may experience intermittent errors.

We will provide further updates on this once the data source provider has new information.

May 10, 2024 - 05:27 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Major Outage
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Singapore ID Primary 1 (0481) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Major Outage
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit (0525) Operational
Australia Property (0526) Operational
Australia Telephone (0527) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan USA PROD ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate SaaS Platform Operational
Store Finder - Geocoding Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GreenID Degraded Performance
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Degraded Performance
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
CAFS Operational
Group-IB Secure Bank Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
Review Service Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service Operational
Passive Liveness Service Operational
Ozone eMRTD Authentication Service Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:14 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will observe some interruption to the listed services will occur for the below item checks.

Posted on Apr 02, 2024 - 09:22 BST
Update - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document - TAS Birth, marriage and change of name certificates
Start Date and Time - 28 May 2024 — 5:00PM AEST
End Date and Time - 28 May 2024 — 9:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 24, 2024 - 06:00 BST
Update - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document - TAS Birth, marriage and change of name certificates
Start Date and Time - 28 May 2024 — 5:00PM AEST
End Date and Time - 28 May 2024 — 9:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 24, 2024 - 05:59 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document - TAS Birth, marriage and change of name certificates
Start Date and Time - 28 May 2024 — 5:00PM AEST
End Date and Time - 28 May 2024 — 9:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 21, 2024 - 01:34 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service maybe unavailable and failures may occur for the below item checks.

Posted on May 20, 2024 - 17:24 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Date and Time: Friday 31st May 2024, 20:15 AEST

End Date and Time: Sunday 2nd June 2024, 20:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 06, 2024 - 00:37 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal with no action needed by customers.
Posted on Nov 01, 2023 - 10:52 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:15 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * ASIC MSIC * Visa

Start Date and Time
3 June 2024 — 5:00AM AEST

End Date and Time
3 June 2024 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 20, 2024 - 01:21 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Citizenship Certificate * Immigration Card * ASIC * Visa

Start Date and Time - 4 June 2024 — 5:00AM AEST

End Date and Time - 4 June 2024 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 21, 2024 - 01:42 BST
Loqate Maintenance - Loqate Utilities Register - Electricity Jun 4, 2024 22:00 - Jun 5, 2024 00:00 BST
Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some short periods of disruption. All other services will remain unaffected.
Posted on May 17, 2024 - 16:01 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 24, 2024 - 11:27 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:17 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Date and Time: Friday 14th June 2024, 20:00 AEST
End Date and Time: Saturday 15th June 2024, 23:29 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on May 06, 2024 - 00:12 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:18 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:19 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will observe some interruption to the listed services will occur for the below item checks.

Posted on Apr 02, 2024 - 09:22 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:20 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:30 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:23 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:26 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:27 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 05, 2024 - 17:29 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:34 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 02, 2024 - 11:05 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:35 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 04, 2024 - 09:37 GMT
Past Incidents
May 25, 2024
Completed - The scheduled maintenance has been completed.
May 25, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 4, 09:29 GMT
Completed - The scheduled maintenance has been completed.
May 25, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: Centrelink

Start Date and Time: 25 May 2024 — 11:00PM AEST

End Date and Time: 26 May 2024 — 12:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 24, 02:33 BST
Completed - The scheduled maintenance has been completed.
May 25, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: Medicare

Start Date and Time: 25 May 2024 — 11:00PM AEST

End Date and Time: 26 May 2024 — 12:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 23, 07:09 BST
Completed - The scheduled maintenance has been completed.
May 25, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 25, 08:00 BST
May 24, 2024
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 16:00 BST – 16:28 BST 24/05/24

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.

If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

May 24, 16:36 BST
Completed - The scheduled maintenance has been completed.
May 24, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 24, 08:00 BST
May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 13:00 BST
Scheduled - Dear Customer,

Please be aware that GBG IDscan are undertaking essential maintenance during the schedule stated.

During this period, you may experience some disruption to service.

If you have any questions, please contact the GBG Helpdesk.

May 17, 14:56 BST
Completed - The scheduled maintenance has been completed.
May 23, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 11:00 BST
Scheduled - Dear Customer,

Please be aware that GBG IDscan are undertaking essential maintenance during the schedule stated.

During this period, you may experience some disruption to service.

If you have any questions, please contact the GBG Helpdesk.

May 17, 14:56 BST
Completed - The scheduled maintenance has been completed.
May 23, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 23, 08:00 BST
Completed - The scheduled maintenance has been completed.
May 23, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 07:00 BST
Scheduled - Dear Customer,

Please be aware that GBG IDscan are undertaking essential maintenance during the schedule stated.

During this period, you may experience some disruption to service.

If you have any questions, please contact the GBG Helpdesk.

May 17, 14:55 BST
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
• Medicare

Start Date and Time
• 22 May 2024 — 11:00PM AEST

End Date and Time
• 23 May 2024 — 12:00AM AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 22, 04:46 BST
Completed - The scheduled maintenance has been completed.
May 22, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
• Centrelink

Start Date and Time
• 22 May 2024 — 11:00PM AEST

End Date and Time
• 23 May 2024 — 12:00AM AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 22, 04:52 BST
Completed - The scheduled maintenance has been completed.
May 22, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DIA NZ Passport / Birth and Citizenship Documents
Date: Wednesday 22nd May 2024
Time: 8pm - 11pm
Outage duration: 3 hours

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 8, 05:26 BST
Completed - The scheduled maintenance has been completed.
May 22, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 22, 08:00 BST
Resolved - Document/s Affected: Medicare

Start Date and Time: 21 May 2024 — 9:00PM AEST

End Date and Time: 21 May 2024 — 9:30PM AEST

May 22, 00:21 BST
Resolved - Document/s Affected: Centrelink

Start Date and Time: 21 May 2024 — 8:44PM AEST

End Date and Time: 21 May 2024 — 9:00PM AEST

May 22, 00:18 BST
Resolved - Document/s Affected: Medicare

Start Date and Time: 21 May 2024 — 8:40PM AEST

End Date and Time: 21 May 2024 — 9:00PM AEST

May 22, 00:15 BST
Resolved - Document/s Affected: Centrelink

Start Date and Time: 21 May 2024 — 8:20PM AEST

End Date and Time: 21 May 2024 — 8:40PM AEST

May 22, 00:08 BST
Resolved - Document/s Affected: Medicare

Start Date and Time: 21 May 2024 — 8:20PM AEST

End Date and Time: 21 May 2024 — 8:40PM AEST

May 22, 00:05 BST
May 21, 2024
Resolved - Service has been restored. GBG Support teams implemented a fix for this and confirmed that errors have now stopped. Work is ongoing to confirm root cause and preventative actions.

GBG would like to thank you for your patience whilst we worked to resolve this.

May 21, 21:10 BST
Update - GBG Support teams are currently implementing a fix for this to restore service. Further updates to follow.
May 21, 17:30 BST
Identified - The Capture V3 service is up and running, however, customers using Business Data keys are receiving errors when they attempt to make retrieve requests. GBG Support teams are currently investigating this with further updates to follow.
May 21, 16:46 BST
Completed - The scheduled maintenance has been completed.
May 21, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 21, 08:00 BST
May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA BDM

Start Date and Time
20 May 2024 — 7:00PM AEST

End Date and Time
20 May 2024 — 9:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 20, 00:37 BST
Completed - The scheduled maintenance has been completed.
May 20, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: WA Birth, Marriage and Change of Name Certificates
Start Date and Time: 20 May 2024 — 7:00PM AEST
End Date and Time: 20 May 2024 — 9:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 14, 03:55 BST
Completed - The scheduled maintenance has been completed.
May 20, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 05:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 20, 05:00 BST
Resolved - Impact Started Date and Time: Monday, 20th May 2024 at 10:52 AEST
Impact Ended Date and Time: Monday, 20th May 2024 at 13:54 AEST

May 20, 07:28 BST
Identified - Data sources impacted: VEVO

Impact Start Date and Time: Monday, 20th May 2024 at 10:52 AEST

Impact Status: Ongoing

Resolution time is currently unknown. The greenID technology team are working with DHA to determine the issue.

May 20, 02:54 BST
Resolved - Start Date and Time: 20 May 2024 — 11:15AM AEST

End Date and Time: 20 May 2024 — 1:50PM AEST

May 20, 07:03 BST
Identified - Transactions with the Visa and Immicard datasources (DVS) may produce errors (intermittently).

Document/s Affected
• Immigration Card
• Visa

Start Date and Time
• 20 May 2024 — 11:15AM AEST

May 20, 04:33 BST
Resolved - Start Date and Time: 20 May 2024 — 11:15AM AEST

End Date and Time: 20 May 2024 — 1:50PM AEST

May 20, 06:37 BST
Investigating - Transactions with the Citizenship Certificate datasource (DVS) data source may produce errors (intermittently).

Impact Start Date and Time: 20 May 2024 — 11:15AM AEST

Impact Status: Ongoing

Resolution time is currently unknown.

The next update will be provided when new information becomes available.

May 20, 04:00 BST
Resolved - Please be advised that this incident is now resolved
* Impact Start Date and Time: Thursday, 16th May 2024 at 10:17 AEST

* Impact End Date and Time: Friday, 17th May 2024 at 08:00 AEST

May 20, 04:38 BST
Investigating - Please be advised that the AU ASIC Person Name data source is intermittently unavailable.

Transactions with the AU ASIC Person Name data source may produce errors.

Resolution time is currently unknown. The greenID technology team is connected with the provider.

The next update will be provided when new information becomes available.

May 16, 01:17 BST
Identified - Please be advised that the AU ASIC Person Name data source is intermittently unavailable.

Transactions with the AU ASIC Person Name data source may produce errors.

The GBG team are working with our third party provider to determine the issue.

May 15, 03:00 BST
Resolved - Please be advised that due to an unscheduled disruption at our third-party provider, ASIC, verification using some data sources may have been unavailable, as stated below:

Services Impacted: ASIC

Impact Start Date and Time: Thursday, 16th May 2024 at 10:17 AEST

Impact End Date and Time: Friday, 17th May 2024 at 08:00 AEST

May 20, 00:33 BST
Completed - The scheduled maintenance has been completed.
May 20, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine scheduled maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 17, 13:20 BST
May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 5, 17:13 GMT
Completed - The scheduled maintenance has been completed.
May 19, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
20 May 2024 — 12:00AM AEST

End Date and Time
20 May 2024 — 2:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 15, 04:50 BST
Completed - The scheduled maintenance has been completed.
May 19, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 15, 11:56 BST
Completed - The scheduled maintenance has been completed.
May 19, 03:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: SA BDM
Start Date and Time: 19 May 2024 — 7:30AM AEST
End Date and Time: 19 May 2024 — 12:30PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 16, 02:57 BST
Completed - The scheduled maintenance has been completed.
May 19, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services
ACI Secure eCommerce: ReD Shield

Start Date/Time
May 18, 2024 05:00 PM Central Daylight Time

End Date/Time
May 18, 2024 09:00 PM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 6, 00:59 BST
Completed - The scheduled maintenance has been completed.
May 19, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 15:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: WA Birth, Marriage and Change of Name Certificates
Start Date and Time: 19 May 2024 — 12:30AM AEST
End Date and Time: 19 May 2024 — 9:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 10, 05:37 BST
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 15:00 BST
Scheduled - This notification is to inform you of maintenance work being carried out by our supplier.


Document - Centrelink

Start Date and Time - 19 May 2024 — 12:00AM AEST

End Date and Time - 19 May 2024 — 6:00AM AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 16, 03:31 BST
Completed - The scheduled maintenance has been completed.
May 18, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Date and Time: Saturday 18th May 2024, 08:00 AEST

End Date and Time: Saturday 18th May 2024, 20:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 6, 00:28 BST
Completed - The scheduled maintenance has been completed.
May 18, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 18, 08:00 BST
May 17, 2024
Resolved - This incident has been resolved.

Our incidents team successfully executed the essential maintenance work overnight on the database for this item check.

Incident timings:
Start: 16/05/2024 - 15:26 BST End: 17/05/2024 - 09:02 BST

May 17, 09:29 BST
Update - We are continuing to work on a fix for this issue. Our incidents team are performing essential maintenance work on the database for this item check. Work will continue over night and we hope to restore the service to this item check tomorrow.
May 16, 17:39 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 16, 15:41 BST
Completed - The scheduled maintenance has been completed.
May 17, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 17, 08:00 BST
Completed - The scheduled maintenance has been completed.
May 17, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 01:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services
ACI Secure eCommerce: ReD Shield

Start Date/Time
May 16, 2024 07:00 PM Central Daylight Time

End Date/Time
May 17, 2024 03:00 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 6, 00:57 BST
Postmortem - Read details
May 17, 10:29 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between *00.20 – *01.30 BST DATE 17th May 2024

To customers that have been affected by this issue, we would again like to apologise.

May 17, 01:43 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors when using the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.

May 17, 01:25 BST
May 16, 2024
Resolved - Document/s Affected: All DVS document types

Start Date and Time: 16 May 2024 — 9:00PM AEST

End Date and Time: 16 May 2024 — 9:30PM AEST

May 16, 23:45 BST
Completed - The scheduled maintenance has been completed.
May 16, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 22:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: Australian Tenancy File (TICA)

Impact Start Date and Time: Friday, 17th May 2024 at 07:00 AEST

Impact End Date and Time: Friday, 17th May 2024 at 08:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 14, 03:52 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions via ID3global / URU.

Some ID3global/URU customers may have received an error message when attempting to transact during this time. Service has since been restored and GBG support teams are continuing to investigate.

The incident duration was between 12:37 – 14:37 BST DATE 16-May-2024

To customers that have been affected by this issue, we would like to apologise.

May 16, 15:18 BST
Completed - The scheduled maintenance has been completed.
May 16, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected: VIC BDM

Start Date and Time - 16 May 2024 — 5:00PM AEST

End Date and Time - 16 May 2024 — 8:00PM AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks

May 16, 03:48 BST
Resolved - The GBG Support Teams have restored the Trust Service and have been monitoring the Trust item check for the last 24 hours. We are continuing to work on the root cause analysis.

Incident times approx. 13/05/2024 22:01 BST - 15/05/2024 11:30 BST

May 16, 10:27 BST
Update - We are continuing to monitor for any further issues.
May 15, 18:34 BST
Update - We are continuing to monitor for any further issues.
May 15, 15:36 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 12:33 BST
Update - The GBG Support Teams made good progress with alleviating the issues seen within the Trust Services.

We are currently in a position to start testing the service and monitor its performance before making the item check operational for live customers again.

We will keep you updated on its progress.

May 15, 09:47 BST
Update - The Support Teams have identified a fix for the Trust Service which is currently being implemented. Once this change has complete, the teams will continue to monitor the performance of the service.
This change will not impact your use of ID3global.

May 14, 16:42 BST
Update - We are continuing to investigate this issue with the intent of identifying the root cause. We have added support resource from the Database Analyst team to assist with the investigation.
May 14, 13:58 BST
Update - We have implemented a workaround for ID3global transactions to continue successfully and avoid the timeout issues with the Trust service previously experienced. Customer may now see errors returned for the Trust item check in the results, but other item checks should go through as normal.

The GBG Support Teams are continuing to investigate the root cause of this incident.

May 14, 11:17 BST
Update - We are continuing to work on a fix for this issue.
May 14, 08:24 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 13, 22:12 BST
Completed - The scheduled maintenance has been completed.
May 16, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 16, 08:00 BST
Resolved - Please be advised that the DVS sources have been restored.

Start Date and Time: 16 May 2024 — 10:15AM AEST

End Date and Time : 16 May 2024 — 10:16AM AEST

A short intermittent connection issue occurred and has since resolved.

May 16, 02:43 BST
Investigating - Please be advised that the all DVS data sources may experience intermittent errors.

Resolution time is currently unknown.

We will provide further updates on this once the data source provider (DVS) has new information.

May 16, 01:41 BST
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 20:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:30 BST
Scheduled - Document/s Affected
• All document types

Start Date and Time
• 15 May 2024 — 11:30PM AEST

End Date and Time
• 16 May 2024 — 5:30AM AEST

May 15, 06:41 BST
Completed - The scheduled maintenance has been completed.
May 15, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 15, 08:00 BST
May 14, 2024
Resolved - Please be advised that we experienced a internment service disruption that may have prevented you from processing transactions against the DVS -All document types

Start Date and Time
15 May 2024 — 2:57PM AEST

End Date and Time
15 May 2024 — 6:07PM AEST

May 14, 21:00 BST
Completed - The scheduled maintenance has been completed.
May 14, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 14, 08:00 BST
Resolved - This incident has been resolved.
May 14, 08:43 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our Data Extract service for ID3global and URU.

Customers will be unable to download any data extracts. A fix is planned for tomorrow morning (Tues 14th May).

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

May 13, 08:37 BST
May 13, 2024
Completed - The scheduled maintenance has been completed.
May 13, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 05:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 13, 05:00 BST
Resolved - Document/s Affected
NT BDM

Start Date and Time
11 May 2024 — 3:19PM AEST

End Date and Time
11 May 2024 — 5:45PM AEST

May 13, 00:21 BST
Completed - The scheduled maintenance has been completed.
May 13, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 18:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine scheduled maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 9, 08:23 BST
May 12, 2024
Completed - The scheduled maintenance has been completed.
May 12, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 18:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 5, 17:12 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 05:00 BST – 10:18 BST 12/05/2024

May 12, 11:52 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 12, 09:10 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Denmark Landline (0241) / Personal ID (CPR) (0244), Sweden Population (213) / Personal ID (215) item checks.

The incident duration was between 19:48 BST – 20:51 BST 11/05/2024

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

May 12, 09:36 BST
Completed - The scheduled maintenance has been completed.
May 12, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 BST
Update - We will be undergoing scheduled maintenance during this time.
May 2, 11:26 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 2, 11:11 BST
Completed - The scheduled maintenance has been completed.
May 12, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 2, 11:05 GMT
Completed - The scheduled maintenance has been completed.
May 12, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 26, 18:02 BST
May 11, 2024
Completed - The scheduled maintenance has been completed.
May 11, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Start Date and Time: Saturday 11th May 2024, 07:00 AEST

End Date and Time: Saturday 11th May 2024, 20:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

May 6, 00:24 BST
Completed - The scheduled maintenance has been completed.
May 11, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

May 11, 08:00 BST