Service Under Maintenance
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Affordability Indicators (0393) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Consented (0270) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
Egypt Identity (0381) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Qatar Identity (0382) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Under Maintenance
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
VIC Electoral Roll Operational
WA Electoral Roll Under Maintenance
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
CAFS Operational
Group-IB Secure Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• SA Birth, marriage and change of name certificates
Date
• Thursday 6 May 2021
Time
• 10:30pm to 11:30pm AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 6, 02:23 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 23, 13:12 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• QLD Birth, marriage and change of name certificates
Date
• Saturday 8 May 2021
Time
• 6:00am to 5:00pm AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 6, 02:20 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:06 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• SA Birth, marriage and change of name certificates
Date
• Wednesday 12 May 2021
Time
• 10:30pm to 11:00pm AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on May 6, 02:25 BST
Dear Customer,

We are happy to announce that our latest 21.4 Release is scheduled to be deployed on Thursday the 13th of May at 05:00-06:00 AM (BST).

Release Highlights:

New Analytics (Beta Version)

Append Additional Document to a Journey

Mobile SDK Customisation

Triple Scan Guidance Pages

To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/21-4-may-2021-release-update/

If you have any queries, please do not hesitate to contact your Customer Success Manager.

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.
Posted on May 6, 08:44 BST
Dear Customer,

We are happy to announce that our latest 21.4 Release is scheduled to be deployed on Thursday the 13th of May at 13:00-14:00 AM (BST).

Release Highlights:

New Analytics (Beta Version)

Append Additional Document to a Journey

Mobile SDK Customisation

Triple Scan Guidance Pages

To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/21-4-may-2021-release-update/

If you have any queries, please do not hesitate to contact your Customer Success Manager.

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.
Posted on May 6, 08:46 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 30, 09:34 BST
Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Posted on Apr 30, 09:36 BST
Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,
The Service Management team
Posted on Apr 30, 09:37 BST
Dear Customer,

The server certificate for several of our vixverify.com hostnames is expiring mid June.

This certificate change effects the following hostnames:

test-au.vixverify.com

test-au-fip.vixverify.com

au.vixverify.com

au-fip.vixverify.com

On 26th May 2021 between 1 - 2pm AEST we will be updating the server SSL certificate used for all web access (i.e. web service calls) on the test (i.e. test-au and test-au-fip) endpoints.

On the 3rd Jun between 1 - 2pm AEST we will be updating the server SSL certificates on the production (au, and au-fip) endpoints. There will be NO DOWNTIME during this update.

The update is required due to the upcoming expiry of the current certificate.

The intermediate CA for the certificate is not changing so so there should NOT be any impact to your web service calls.

Please visit the greenID Wiki page: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/1771634749/2021+Notice+of+certificate+renewal+for+vixverify.com+hostnames+non+clientcert+hostnames for more details and certificates download.

If you have any questions please contact greenid.support@gbgplc.com.
Posted on May 5, 03:28 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 18:59 GMT
Dear Customer,

The server certificate for several of our vixverify.com hostnames is expiring mid June.

This certificate change effects the following hostnames:

test-au.vixverify.com

test-au-fip.vixverify.com

au.vixverify.com

au-fip.vixverify.com

On 26th May 2021 between 1 - 2pm AEST we will be updating the server SSL certificate used for all web access (i.e. web service calls) on the test (i.e. test-au and test-au-fip) endpoints.

On the 3rd Jun between 1 - 2pm AEST we will be updating the server SSL certificates on the production (au, and au-fip) endpoints. There will be NO DOWNTIME during this update.

The update is required due to the upcoming expiry of the current certificate.

The intermediate CA for the certificate is not changing so so there should NOT be any impact to your web service calls.

Please visit the greenID Wiki page: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/1771634749/2021+Notice+of+certificate+renewal+for+vixverify.com+hostnames+non+clientcert+hostnames for more details and certificates download.

If you have any questions please contact greenid.support@gbgplc.com.
Posted on May 5, 03:29 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:07 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:17 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:28 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:18 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 19:01 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:19 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:20 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:31 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:21 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:22 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 19:03 GMT
Past Incidents
May 6, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Date: Wednesday 5 May 2021
Time: From 12:20am to 9:25pm AEST
May 6, 00:20 BST
Investigating - Dear Customer,

The greenID technology team advises that QLD Birth, marriage and change of name certificate datasources are unexpectedly unavailable.

Verifications for the QLD Birth, marriage and change of name certificate datasources may give errors

Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.
May 5, 03:34 BST
May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 20:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is urgent supplier system maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
May 5, 13:37 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14:29 – 15:50 BST 05/05/2021
May 5, 18:37 BST
Update - We are continuing to work on a fix for this issue.
May 5, 17:22 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 5, 14:34 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 13:38 – 14:23 BST 05/05/2021
May 5, 15:04 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 5, 14:09 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 08:01 BST 04/05/2021 – 12:08 BST 05/05/2021
May 5, 13:32 BST
Update - Our supplier is continuing to investigate the underlying cause of this issue.
May 5, 12:15 BST
Update - We are continuing to work on a fix for this issue.
May 5, 09:17 BST
Update - We are continuing to work on a fix for this issue and have escalated to our data supplier and platform team to investigate.
May 4, 17:27 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 4, 11:25 BST
Completed - The scheduled maintenance has been completed.
May 5, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 00:00 BST
Scheduled - Dear Customer,

The server certificate for several of our clientcert.vixverify.com hostnames is expiring mid May.

This certificate change effects the following hostnames:

test-au.clientcert.vixverify.com
test-au-fip.clientcert.vixverify.com

au.clientcert.vixverify.com
au-fip.clientcert.vixverify.com

On 28th April 2021 after midday we will be updating the server SSL certificate used for all web access (i.e. web service calls) on the TEST (i.e. test-au and test-au-fip) endpoints.

On the 5th May we will be updating the server SSL certificates on the PRODUCTION (au, and au-fip) endpoints.
The update is required due to the upcoming expiry of the current certificate.

The intermediate CA for the certificate is not changing so there should not be any impact to your web service calls.

Please visit the greenID Wiki page: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/1694400722/2021+Notice+of+certificate+renewal+for+clientcert.vixverify.com+hostnames for more details and certificates download.

If you have any questions please contact greenid.support@gbgplc.com.
Apr 14, 00:49 BST
May 4, 2021
Resolved - We're pleased to confirm that this incident has been resolved. A small number of requests would have been affected during 16:50-17:10 BST whereas most will have been successful. We apologise for any inconvenience caused.
May 4, 17:21 BST
Investigating - We are investigating an issue affecting our Phone Validation. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 17:50/04/05/21 BST
May 4, 17:14 BST
May 3, 2021
Completed - The scheduled maintenance has been completed.
May 3, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Tuesday 4 May 2021
Time
• 5:00am to 8:00 AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 16, 01:37 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against Germany Financial (0251), Switzerland Financial Data (0253) and Austria Financial (0252)

The incident duration was between 23.28 02/05/21 – 00.11 BST 03/05/21

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
May 3, 13:53 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against Hong Kong Population (0324)


The incident duration was between 03.51 BST 28/04/21 – 10.05 BST 03/05/21

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
May 3, 13:38 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14.19 – 23.18 BST 02/05
May 3, 07:54 BST
Update - We are continuing to work on a fix for this issue.
May 2, 18:50 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
May 2, 15:12 BST
May 2, 2021
Completed - The scheduled maintenance has been completed.
May 2, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Monday 3 May 2021
Time
• 5:00am to 8:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 30, 01:07 BST
Completed - The scheduled maintenance has been completed.
May 2, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Please expect considerable downtime of this item check during this period due to hosting upgrade by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 16, 13:54 BST
Completed - The scheduled maintenance has been completed.
May 2, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Passport
Date
• Sunday 2 May 2021
Time
• 6:00am to 10:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 30, 01:09 BST
May 1, 2021
Completed - The scheduled maintenance has been completed.
May 1, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• FCS illion Data Sources
Date
• Sunday 2nd May 2021
Time
• 12:00am to 2:00am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 23, 05:12 BST
Apr 30, 2021
Apr 29, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:00 – 12:10 BST/GMT 29/04/2021
Apr 29, 15:06 BST
Investigating - We are investigating an issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 1:15 PM BST
Apr 29, 12:41 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 18:07 – 19:25 BST 28/04/2021
Apr 29, 14:22 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 28, 19:05 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:01 – 11:54 BST 29/04/2021
Apr 29, 12:38 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 29, 11:28 BST
Apr 28, 2021
Completed - The scheduled maintenance has been completed.
Apr 28, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 00:00 BST
Scheduled - Dear Customer,

The server certificate for several of our clientcert.vixverify.com hostnames is expiring mid May.

This certificate change effects the following hostnames:

test-au.clientcert.vixverify.com
test-au-fip.clientcert.vixverify.com

au.clientcert.vixverify.com
au-fip.clientcert.vixverify.com

On 28th April 2021 after midday we will be updating the server SSL certificate used for all web access (i.e. web service calls) on the TEST (i.e. test-au and test-au-fip) endpoints.

On the 5th May we will be updating the server SSL certificates on the PRODUCTION (au, and au-fip) endpoints.
The update is required due to the upcoming expiry of the current certificate.

The intermediate CA for the certificate is not changing so there should not be any impact to your web service calls.

Please visit the greenID Wiki page: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/1694400722/2021+Notice+of+certificate+renewal+for+clientcert.vixverify.com+hostnames for more details and certificates download.

If you have any questions please contact greenid.support@gbgplc.com.
Apr 14, 00:45 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 23/04/2021 20:44 BST – 27/04/2021 23:04 BST
Apr 28, 10:01 BST
Update - Customers will not currently be receiving valid match information from Norway. We have escalated this through to the supplier to be fixed.
Apr 27, 16:20 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 27, 16:01 BST
Resolved - The Victoria Electoral roll datasource has come back online.

Outage duration: FROM 27 April 2021 - 23:32:15 AEDT - TO - 28 April 2021 - 12:33:02 AEDT

We do apologise for any inconvenience.
Apr 28, 03:46 BST
Investigating - Dear Valued Customer,

We are currently experiencing intermittent errors for VIC Electoral Roll Datasource that may be preventing you from using our service.

The next update will be provided when new information becomes available.
Apr 28, 00:22 BST
Apr 27, 2021
Apr 26, 2021
Completed - The scheduled maintenance has been completed.
Apr 26, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 23:30 BST
Scheduled - Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,

The Service Management team
Mar 31, 10:49 BST
Completed - The scheduled maintenance has been completed.
Apr 26, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 23:30 BST
Scheduled - Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,

The Service Management team
Mar 31, 10:47 BST
Apr 25, 2021
Completed - The scheduled maintenance has been completed.
Apr 25, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 02:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Feb 16, 20:27 GMT
Completed - The scheduled maintenance has been completed.
Apr 25, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 04:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 22, 10:32 BST
Completed - The scheduled maintenance has been completed.
Apr 25, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 04:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 22, 10:29 BST
Completed - The scheduled maintenance has been completed.
Apr 25, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 22, 10:31 BST
Completed - The scheduled maintenance has been completed.
Apr 25, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 22, 10:28 BST
Apr 24, 2021

No incidents reported.

Apr 23, 2021
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Apr 23, 19:59 BST
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors against the 0154/0155 UK Credit Header Advanced features.

We apologise for the impact this may be having on your business. Our incident team are working to identify the root cause. We will provide a further update at Date/Time
Apr 23, 19:46 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 11:25 AM BST/GMT 22/04/2021 – 12:18 PM BST/GMT 23/04/2021

To customers that have been affected by this issue, we would again like to apologise.
Apr 23, 14:08 BST
Investigating - We are investigating a potential issue affecting our service. We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 1:30 PM BST
Apr 23, 11:25 BST
Completed - The scheduled maintenance has been completed.
Apr 23, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 12:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by the supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 16, 08:31 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between Approx. 16:58 on 22/04/2021 to 07:36 on 23/04/2021
Apr 23, 08:47 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 22, 17:18 BST
Apr 22, 2021