All Systems Operational
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Affordability Indicators (0393) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Consented (0270) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
Egypt Identity (0381) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Qatar Identity (0382) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Australian Electoral Roll - NON AML Operational
VIC Electoral Roll Operational
WA Electoral Roll Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
Loqate Operational
Capture Operational
Verify Operational
CAFS Operational
Group-IB Secure Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out.

Due to our Service provider performing key upgrades and whilst we expect no interruption, we want to mitigate any chance of this. Therefore we plan to failover to our other site on Thursday 3rd of December at 6pm.

You may experience up to a 2 minute interruption during this time.

We apologise for any inconvenience caused.
Posted on Nov 27, 11:40 GMT
Dear Valued Customer,

Please be advised that there will be a service interruption as our third party provider, ASIC will be conducting essential maintenance during the below stated times:

Environment: Production Environment

Outage Start Date and Time: Friday 4th December 2020, at 20:00 AEDST
Outage End Date and Time: Sunday 6th December2020, at 20:00 AEDST

During this time the match results that are normally expected to be received may be lower due to the absence of the ASIC data source.
Posted on Nov 29, 23:50 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Sunday 13th Dec 2020
Start Time: 00:00 AEST (02:00 NZST)
End Time: 02:00 AEST (04:00 NZST)
Duration: 2 hours.
Posted on Nov 27, 23:05 GMT
This notification is to inform you of planned maintenance work being carried out.

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.
Posted on Nov 27, 11:55 GMT
Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020
Completed - The scheduled maintenance has been completed.
Nov 30, 16:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 10:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Monday 30 November to Tuesday 1 December 2020
Time
• 9:30pm Monday to 3:30am Tuesday AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 27, 05:20 GMT
Completed - The scheduled maintenance has been completed.
Nov 30, 14:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 14:01 GMT
Update - Dear customers,

The maintenance window has moved to 14:00 GMT. We are sorry for the short notice.

Kind Regards,
The Service Management Team.
Nov 30, 10:22 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures may occur for 15 minutes of this 30 minute window for the below item checks.
Nov 27, 15:19 GMT
Completed - The scheduled maintenance has been completed.
Nov 30, 00:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 23:30 GMT
Scheduled - Dear Customers,

We have to perform emergency maintenance on our SQL servers this weekend.

This may cause a couple of brief interruptions, the platform is expected to remain online.
Nov 27, 15:21 GMT
Nov 29, 2020
Completed - The scheduled maintenance has been completed.
Nov 29, 18:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• QLD birth, marriage and change of name certificates
Date
• Monday 30 November 2020
Time
• 4:30am to 5:30am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 24, 22:18 GMT
Nov 28, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 18:13 – 21:58 GMT 28/11/2020
Nov 28, 09:02 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 27, 19:08 GMT
Resolved - Degraded performance on services.postcodeanywhere.co.uk from 20:00 - 22:00 UK time

Degraded performance on api.addressey.com from 20:00 - 02:15 UK time
Nov 28, 02:47 GMT
Nov 27, 2020
Completed - The scheduled maintenance has been completed.
Nov 27, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 16:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 20, 10:52 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 23:23 – 10:45 GMT 26/11/2020 - 27/11/2020
Nov 27, 11:14 GMT
Update - We are continuing to investigate this issue.
Nov 27, 09:30 GMT
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 27, 04:19 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09.00 – 15.17 GMT 26/11/2020
Nov 27, 08:42 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 26, 14:57 GMT
Nov 26, 2020
Completed - The scheduled maintenance has been completed.
Nov 26, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• NSW birth, marriage and change of name certificates
Date
• Thursday 26 November 2020
Time
• 7:00pm to 11:00pm AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 26, 06:06 GMT
Completed - The scheduled maintenance has been completed.
Nov 26, 08:40 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:10 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During this you may experience 9999 errors for up to 15 minutes of this 30 minute window for the below item checks:
Nov 25, 14:25 GMT
Nov 25, 2020
Resolved - This incident has been resolved.

Confirmed timeframe of outage: 14:45 - 16:21 GMT

Cause/Resolution: Our email validation data provider has experienced issues due to the widespread outage of AWS in the US.
Nov 25, 17:36 GMT
Monitoring - We can confirm that the service is now recovering and we are closely monitoring it's health.
Nov 25, 17:17 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using this service. The issue has been identified at our provider's level. We’re sorry for the impact this may be having on your Business and we’re working together with our supplier to get this back up and running as soon as possible.

Approximate start time of the issue - 15:09 UK Time
Nov 25, 15:46 GMT
Nov 24, 2020

No incidents reported.

Nov 23, 2020
Completed - The scheduled maintenance has been completed.
Nov 23, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Tuesday 24 Nov 2020
Time
• 5:00am to 8:00am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 19, 01:53 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 14:15 – 15:41 BST/ GMT 23/11/2020
Nov 23, 16:47 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 15:41 GMT
Investigating - We are investigating an issue affecting our Phone validation service. We apologise for the impact this may be having on your business. Our team is working to identify the root cause and implement a solution as a priority.
Nov 23, 15:28 GMT
Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 18:00 GMT
Update - This notification is to inform you of planned maintenance work being carried out by our supplier.

DVS Production
Immigration documents

Monday, 23rd November 2020 at 05:00 AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 19, 01:50 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

DVS Production
Immigration documents

Monday, 23rd November 2020 at 05:00 AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 19, 01:35 GMT
Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 18:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 6, 16:26 GMT
Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 03:02 GMT
Scheduled - Dear Valued Customer,

We would like to bring to your attention that our third-party provider VEVO (working visa) has a standing WEEKLY scheduled maintenance window during the times stated below:

Weekends
Saturday 14:00 – Sunday 09:00 AEST

As a standing outage window, VEVO does not provide confirmation of intent to perform any works during this time, or the nature and duration of those works.

It should be assumed that the VEVO data source may not be available during this window and the verification rates during this time will be lower than expected.

Environment: Production Environment
Nov 13, 01:34 GMT
Nov 20, 2020
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the 0250 - Italy Population (Codice Fiscale) item check.

The incident duration was between 19/11/2020 21:32 - 22:19 GMT.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Nov 20, 01:18 GMT
Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 16:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 3, 09:43 GMT
Completed - The scheduled maintenance has been completed.
Nov 19, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 13:00 GMT
Scheduled - Dear Customer,

We are happy to announce that our latest 20.10 Release is scheduled to be deployed on Thursday the 19th of November at 13:00-14:00 PM (GMT).

Release Highlights:

Passive Liveness
Active Liveness UX Enhancements
Metadata

To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/20-10-november-2020-release-update/

If you have any queries, please do not hesitate to contact your Customer Success Manager.

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.
Nov 13, 11:53 GMT
Completed - The scheduled maintenance has been completed.
Nov 19, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• TAS birth, marriage and change of name certificates
Date
• Thursday 19 November 2020
Time
• 6:00pm to 9:00pm AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 17, 22:01 GMT
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:01 GMT
Scheduled - Dear Customer,

We are happy to announce that our latest 20.10 Release is scheduled to be deployed on Thursday the 19th of November at 05:00-06:00 AM (GMT).

Release Highlights:

Passive Liveness

Active Liveness UX Enhancements

Metadata

To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/20-10-november-2020-release-update/

If you have any queries, please do not hesitate to contact your Customer Success Manager.

Please Note - some new features in this release are only available to our Hosted customers, further details are in the Release Notes. If you would like to consider migrating to Hosted, please contact your Customer Success Manager.
Nov 13, 11:52 GMT
Nov 18, 2020
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Nov 18, 06:52 GMT
Update - We are observing some successful transitions. Thank you for your patience whilst we work with our supplier to fully restore service.
Nov 17, 10:28 GMT
Update - We are continuing to work on a fix for this issue.
Nov 16, 10:06 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 16, 05:17 GMT
Completed - The scheduled maintenance has been completed.
Nov 18, 06:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

The supplier is updating certificates and service may be interrupted during this period.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Nov 13, 09:36 GMT
Resolved - We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Nov 18, 03:40 GMT
Update - We are continuing to work on a fix for this issue.
Nov 18, 02:24 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 18, 02:08 GMT
Completed - The scheduled maintenance has been completed.
Nov 18, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Our Supplier is performing maintenance on their systems during the maintenance window and expect a full outage during this period.
Nov 11, 08:50 GMT
Nov 17, 2020
Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:00 GMT
Scheduled - Dear Valued Customer,

We would like to bring to your attention that our third-party provider VEVO (working visa) has a standing WEEKLY scheduled maintenance window during the times stated below:

Wednesdays
Start Time – End Time
05:00 – 08:00 AEST

As a standing outage window, VEVO does not provide confirmation of intent to perform any works during this time, or the nature and duration of those works.

It should be assumed that the VEVO data source may not be available during this window and the verification rates during this time will be lower than expected.

Environment: Production Environment
Nov 13, 01:34 GMT
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our services.

The incident duration was between 11:38 - 11:42 AM UK Time

To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact the helpdesk on (+44) 1905 915 084 or capturesupport@loqate.com
Nov 17, 13:14 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header. Match level Advanced/Enhanced

The incident duration was between 02.26– 04.19 GMT 17/11/20

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Nov 17, 11:56 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the 0154/0155 UK Credit Header.

The incident duration was between 02.26– 03.56 GMT 17/11/20

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Nov 17, 11:53 GMT
Resolved - Dear Customer,

The UK POC environment has been restored to full levels of functionality. Thank you for your patience during this brief service disruption. If you have any further questions on this incident, please do not hesitate reaching out to our Helpdesk by emailing helpdesk@gbgplc.com.

Kind regards,

GBG team
Nov 17, 11:43 GMT
Investigating - Dear Customer,

We are currently experiencing a service disruption on the UK Hosted POC environment that prevents users from accessing the user interface and performing day to day tasks. Our technical teams have been made aware and are in the process of restoring functionality. We apologise for any inconvenience caused and we will provide further updates once available.

Kind regards,

GBG team
Nov 17, 11:01 GMT
Resolved - This incident has been resolved.
Nov 17, 01:33 GMT
Update - [Comment from Opsgenie]Andy Scott acknowledged alert: "IdM-Powersearch is currently Unavailable."
Nov 17, 00:33 GMT
Investigating - Incident Reason : This url is forbidden.
Incident Time : November 17, 2020 12:32 AM GMT
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 17, 00:32 GMT
Resolved - This incident has been resolved.
Nov 17, 01:32 GMT
Investigating - Incident Reason : This url is forbidden.
Incident Time : November 17, 2020 12:32 AM GMT
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Nov 17, 00:32 GMT