Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 20, 09:54 BST
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Datacare Self Service Portal ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Partial Outage
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Affordability Indicators (0393) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Partial Outage
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia - Consented (0270) Operational
Australia - Property (0272) Operational
Australia - Telephone (0273) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
China Population (0309) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Landline Name (0243) Operational
Denmark Landline Telephone (0242) Operational
Denmark Personal ID CPR (0244) Operational
Egypt Identity (0381) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Ireland Address (0206) Operational
Ireland Voter (0205) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Luxembourg Landline (0263) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Consent (0264) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0297) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Landline (0266) Operational
New Zealand MVR (0318) Operational
New Zealand Property (0265) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zeland DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Qatar Identity (0382) Operational
Romania National ID (0352) Operational
Russia Identity (0359) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
Singapore Population (0325) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Sweden Population (DOB) (0214) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International IP Address (0153) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG Investigate Operational
Investigate Portal Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GreenID Under Maintenance
AU / NZ GreenID Production Environment Operational
South Africa GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
VIC Electoral Roll Operational
WA Electoral Roll Under Maintenance
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V1 Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
CAFS Operational
Group-IB Secure Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• TAS Birth, marriage and change of name certificates
Date
• Wednesday 21 April 2021
Time
• 7:00am to 8:45am AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 16, 01:40 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by the supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 16, 08:31 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:27 GMT
Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,

The Service Management team
Posted on Mar 31, 10:49 BST
Dear Customer,

We are performing essential SQL maintenance during the above window. The service may be impacted for up to 15 minutes.

Kind regards,

The Service Management team
Posted on Mar 31, 10:47 BST
Dear Customer,

The server certificate for several of our clientcert.vixverify.com hostnames is expiring mid May.

This certificate change effects the following hostnames:

test-au.clientcert.vixverify.com
test-au-fip.clientcert.vixverify.com

au.clientcert.vixverify.com
au-fip.clientcert.vixverify.com

On 28th April 2021 after midday we will be updating the server SSL certificate used for all web access (i.e. web service calls) on the TEST (i.e. test-au and test-au-fip) endpoints.

On the 5th May we will be updating the server SSL certificates on the PRODUCTION (au, and au-fip) endpoints.
The update is required due to the upcoming expiry of the current certificate.

The intermediate CA for the certificate is not changing so there should not be any impact to your web service calls.

Please visit the greenID Wiki page: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/1694400722/2021+Notice+of+certificate+renewal+for+clientcert.vixverify.com+hostnames for more details and certificates download.

If you have any questions please contact greenid.support@gbgplc.com.
Posted on Apr 14, 00:45 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Please expect considerable downtime of this item check during this period due to hosting upgrade by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 16, 13:54 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Tuesday 4 May 2021
Time
• 5:00am to 8:00 AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 16, 01:37 BST
Dear Customer,

The server certificate for several of our clientcert.vixverify.com hostnames is expiring mid May.

This certificate change effects the following hostnames:

test-au.clientcert.vixverify.com
test-au-fip.clientcert.vixverify.com

au.clientcert.vixverify.com
au-fip.clientcert.vixverify.com

On 28th April 2021 after midday we will be updating the server SSL certificate used for all web access (i.e. web service calls) on the TEST (i.e. test-au and test-au-fip) endpoints.

On the 5th May we will be updating the server SSL certificates on the PRODUCTION (au, and au-fip) endpoints.
The update is required due to the upcoming expiry of the current certificate.

The intermediate CA for the certificate is not changing so there should not be any impact to your web service calls.

Please visit the greenID Wiki page: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/1694400722/2021+Notice+of+certificate+renewal+for+clientcert.vixverify.com+hostnames for more details and certificates download.

If you have any questions please contact greenid.support@gbgplc.com.
Posted on Apr 14, 00:49 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:06 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 18:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:07 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:17 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:28 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:18 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 19:01 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:19 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:20 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:31 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 16, 20:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:21 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Apr 7, 10:22 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is routine maintenance by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 19, 19:03 GMT
Past Incidents
Apr 20, 2021

Unresolved incident: Service Disruption - ID3 Global / UK CIFAS (0353).

Apr 19, 2021

No incidents reported.

Apr 18, 2021
Completed - The scheduled maintenance has been completed.
Apr 18, 19:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 15:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• Immigration documents
Date
• Monday 19 April 2021
Time
• 12:01am to 4:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 16, 01:35 BST
Completed - The scheduled maintenance has been completed.
Apr 18, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by the supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 16, 16:22 BST
Completed - The scheduled maintenance has been completed.
Apr 18, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• DVS Production
Document
• SA Birth, marriage and change of name certificates
Date
• Sunday 18 April 2021
Time
• 7:30am to 10:30am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 16, 01:42 BST
Apr 17, 2021
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.
Environment
• DVS Production
Document
• Driver Licence
Date
• Sunday 18 April 2021
Time
• 5:00am to 7:00am AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 13, 04:49 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against UK Credit Bureau (Advanced) (0395)


The incident duration was between 06.13 – 06.56 BST 17/04/21

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Apr 17, 10:12 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against Norway Population item checks

The incident duration was between 01.13 – 01.24 BST 17/04/21

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Apr 17, 09:43 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against Germany Schufa (0228)

The incident duration was between 20.47 – 20.52 BST 16/04/21

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Apr 17, 08:55 BST
Apr 16, 2021
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the South Africa Identity (0369) item check.

The incident duration was between 14:59 BST – 17:01 BST 16/04/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Apr 16, 19:13 BST
Completed - The scheduled maintenance has been completed.
Apr 16, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled supplier maintenance.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 16, 08:28 BST
Apr 15, 2021
Resolved - This incident has been resolved.
Apr 15, 15:56 BST
Update - A fix has been put in place for the issue
Apr 15, 15:42 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 15, 13:47 BST
Completed - The scheduled maintenance has been completed.
Apr 15, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:00 BST
Scheduled - We are performing maintenance to the platform at this time that may impact the services for up to 15 minutes during the maintenance window
Apr 8, 17:42 BST
Apr 14, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 15:00 - 17:09 BST on 14/04/2021
Apr 14, 18:11 BST
Update - We are seeing some checks transacting successfully. Will continue to investigate and work on a fix.
Apr 14, 15:34 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 14, 15:07 BST
Apr 13, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 02:04 BST – 20:22 BST 13/04/2021
Apr 13, 21:08 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 13, 18:03 BST
Resolved - The greenID technology team advises that the NZ Tenancy datasource being unavailable has been RESTORED.

Duration of outage: Monday 12th April 2021 17:16pm to Tuesday 13th April 2021 12:20pm AEDT

Total time of outage: 19h 4m

Thank you for your engagement and patience whilst awaiting a resolution.
Apr 13, 07:39 BST
Investigating - The greenID technology team advises that NZ Tenancy datasource is unexpectedly unavailable

Customer impact: Customers using the NZ Tenancy datasource may experience errors

Resolution: Resolution time is currently unknown. The greenID technology team are working with our supplier to determine the issue.
Apr 13, 00:16 BST
Apr 12, 2021
Completed - The scheduled maintenance has been completed.
Apr 12, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 7, 10:03 BST
Apr 11, 2021
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the Sweden item checks

The incident duration was between 07.11 – 07.28 BST 11/04/21

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Apr 11, 08:41 BST
Completed - The scheduled maintenance has been completed.
Apr 11, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Apr 7, 12:29 BST
Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 25, 15:19 GMT
Completed - The scheduled maintenance has been completed.
Apr 10, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 06:00 BST
Scheduled - Dear Valued Customer,

Please be advised that due to a scheduled outage at our third-party provider, the NZTA, verification using some data sources will be unavailable, as stated below:

Environment: Production Environment

Outage Start Date and Time: Saturday 10th April 2021, at 17:00 NZST

Outage End Date and Time: Sunday 11th April 2021, at 00:00 NZST

Verification rates may be lower than expected due to the absence of this data source.
Apr 9, 07:28 BST
Apr 9, 2021
Resolved - Please be advised that you may have experienced a service disruption that may have prevented you from using our service.

The incident duration was between 11:12 – 11:40 BST 09/04/2021

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk on 01244 657321 or helpdesk@gbgplc.com
Apr 9, 13:26 BST
Completed - The scheduled maintenance has been completed.
Apr 9, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:00 BST
Scheduled - Dear Valued Customer,

Please be advised that there will be a service interruption as our third party provider, ASIC will be conducting essential maintenance during the below stated times:

Environment: Production Environment

Outage Start Date and Time: Friday 09th April 2021, at 19:00 AEST
Outage End Date and Time: Sunday 11th April 2021, at 23:00 AEST

During this time the match results that are normally expected to be received may be lower due to the absence of the ASIC data source.
Mar 25, 05:38 GMT
Apr 8, 2021

No incidents reported.

Apr 7, 2021
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09:19 – 12:21 BST 07/04/2021
Apr 7, 12:57 BST
Update - We are continuing to work on a fix for this issue.
Apr 7, 11:48 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 7, 11:41 BST
Apr 6, 2021
Postmortem - Read details
Apr 8, 19:36 BST
Resolved - Please be advised that you may have experienced an increased latency and some risk of timeouts for the Verify service.

The incident duration was between 4:03pm - 4:12pm BST Tuesday 6th April 2021

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via support@loqate.com
Apr 6, 17:13 BST
Resolved - Please be advised that you may have experienced an increased latency and some risk of timeouts for the Verify service.

The incident duration was between 3:23pm - 5:30pm BST Monday 5th April 2021

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via support@loqate.com
Apr 6, 10:10 BST
Completed - The scheduled maintenance has been completed.
Apr 6, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 05:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Mar 16, 11:30 GMT