Update - The greenID technology team advises that the illion NZ credit header data source has been restored.

Total duration: 3h 16m

7 March - 11:20am to 2:36pm AEDT.

Thank you for your engagement and patience whilst awaiting resolution.

Mar 07, 2023 - 04:52 GMT
Investigating - The greenID technology team advises that the NZ Credit Header (illion) data source is currently degraded.
Resolution time is currently unknown.
The greenID technology team are connected with the source provider who are working to fix the issue.
The next update will be provided when new information becomes available.

Mar 07, 2023 - 03:22 GMT
GBG Connexus Platform Operational
Connexus Portal Operational
Connexus API Operational
Connexus CCJ Search Operational
Connexus Credit Linked Addresses Operational
Connexus Email Validation Operational
Connexus Land Registry Operational
Connexus Landline Validation Operational
Connexus Mobile Validation Operational
Credit Linked Addresses Plus Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Identity (0390) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
Finland Population (0351) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
Netherlands Population (0358) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand Vehicle (0314) Operational
New Zealand DIA Birth (0315) Operational
Norway Landline (0218) Operational
Norway Landline (Telephone) (0224) Operational
Norway Landline DOB (0222) Operational
Norway Marketing (0217) Operational
Norway Marketing DOB (0221) Operational
Norway Mobile (0219) Operational
Norway Mobile (Telephone) (0225) Operational
Norway Mobile DOB (0223) Operational
Norway Mortality (0226) Operational
Norway Population (0216) Operational
Norway Population (DOB) (0220) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
Singapore Credit (0326) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Smart International PEP (0344) Operational
Smart International Sanctions (0343) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
Global Sanctions (0398) Operational
Global PEP (0399) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG IDscan Operational
Hosted Platform (UK PROD) Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia POC) ? Operational
GBG RapID Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
GBG IDscan Core Operational
Scannet ? Operational
GBG Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GreenID Major Outage
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll - AML Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
NZ AA Membership. Major Outage
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Mobile V2 Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
CAFS Operational
Group-IB Secure Bank Operational
GBG Compliance Operational
Compliance platform Operational
Acuant Compliance US Operational
Face Matching Service Operational
Ozone eMRTD Authentication Service Operational
Passive Liveness Service Operational
Common Authentication Service Operational
Review Service Operational
Acuant Compliance EU Operational
Face Matching Service Operational
Ozone eMRTD Authentication Service Operational
Passive Liveness Service Operational
Common Authentication Service Operational
Review Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 2023 - 01:32 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

FCS illion Data sources has been updated and re-scheduled
Outage Start Date and Time: Tuesday 21/03/2023 at 21:00 AEDT / 23:00 NZDT
Outage End Date and Time: Tuesday 21/03/2023 at 21:30 AEDT / 23:30 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 20, 2023 - 00:13 GMT
Loqate Maintenance - All Services Mar 21, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Feb 28, 2023 - 18:09 GMT
Loqate Maintenance - All services Mar 22, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Mar 01, 2023 - 12:33 GMT
Loqate Maintenance - All service Mar 23, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Mar 01, 2023 - 12:35 GMT
Loqate Maintenance Mar 24, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Mar 01, 2023 - 12:37 GMT
Notification of Planned Supplier Maintenance - greenID - ASIC Mar 24, 2023 22:00 - Mar 25, 2023 06:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production Environment
Outage Start Date and Time: Saturday 25th March 2023 at 09:00 AEDT (11:00 NZDT)
Outage End Date and Time: Saturday 25th March 2023 at 17:00 AEDT (19:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 12, 2023 - 23:27 GMT
Loqate Maintenance - All services Mar 25, 2023 00:00-08:00 GMT
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Mar 01, 2023 - 12:38 GMT
Loqate Maintenance - All services Mar 26, 2023 00:00-09:00 BST
Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Posted on Mar 01, 2023 - 12:39 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship and immicard
Date
• Tuesday 28 March 2023
Time
• 5:00am to 8:00am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 15, 2023 - 23:54 GMT
Dear Customer,

The server SSL certificates used for several vixverify.com hostnames (the non clientcert domains) are approaching expiry and will be updated during at the end of March/early April. The certificates are used for all web access (i.e. web service calls).
Test environment certificates will be updated on 29 March 2023 at 7pm AEDT.
o Hostnames
o test-au.vixverify.com
o test-au-fip.vixverify.com

Production environment certificates will be updated on 5 April 2023 at 7pm AEDT.
o Hostnames
o au.vixverify.com
o au-fip.vixverify.com

The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.

Please visit the greenID Wiki page for certificate download and more information: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2263711745/2023+Notice+of+Certificate+Renewal+for+vixverify.com+hostnames+non+clientcert+hostnames

Please send questions to: customer.support@gbgplc.com

Posted on Mar 03, 2023 - 03:31 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production Environment
Services Impacted: illion GreenID & FCS
Start Date and Time: Sunday 2nd April 2023 00:00 AEDT (02:00 NZDT)
End Date and Time: Sunday 2nd April 2023 02:00 AEDT (04:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 06, 2023 - 03:29 GMT
Dear Customer,

The server SSL certificates used for several vixverify.com hostnames (the non clientcert domains) are approaching expiry and will be updated during at the end of March/early April. The certificates are used for all web access (i.e. web service calls).

Test environment certificates will be updated on 29 March 2023 at 7pm AEDT.
o Hostnames
o test-au.vixverify.com
o test-au-fip.vixverify.com

Production environment certificates will be updated on 5 April 2023 at 7pm AEDT.
o Hostnames
o au.vixverify.com
o au-fip.vixverify.com

The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.

Please visit the greenID Wiki page for certificate download and more information: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2263711745/2023+Notice+of+Certificate+Renewal+for+vixverify.com+hostnames+non+clientcert+hostnames

Please send questions to: customer.support@gbgplc.com

Posted on Mar 03, 2023 - 03:32 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 14, 2023 - 09:50 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled database maintenance by out data supplier

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Mar 15, 2023 - 16:30 GMT
Past Incidents
Mar 20, 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 07:00 GMT and 09:00 GMT on 20/03/2023. There will be a minor interruption (up to 10 minutes) during these times as a hotfix is applied to improve the stability of the service.
Mar 17, 13:33 GMT
Completed - The scheduled maintenance has been completed.
Mar 20, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 04:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 20, 04:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 20, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 18:08 GMT
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 04:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Please note, during these planned maintenance sessions there will be interruption to KYC6 and API services.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 17, 18:48 GMT
Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Visa
Date
• Monday 20 March 2023
Time
• 12:00am to 4:00am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 17, 05:21 GMT
Completed - The scheduled maintenance has been completed.
Mar 19, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Passport
Date
• Monday 20 March 2023
Time
• 12:00am to 4:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 15, 05:19 GMT
Completed - The scheduled maintenance has been completed.
Mar 19, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Immigration documents
Date
• Monday 20 March 2023
Time
• 12:00am to 4:00am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 3, 01:59 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 06:30 - 07:00 GMT DATE 19/03/2023

Mar 19, 08:54 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 19, 07:01 GMT
Completed - The scheduled maintenance has been completed.
Mar 19, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 18:07 GMT
Mar 18, 2023
Completed - The scheduled maintenance has been completed.
Mar 18, 23:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Sunday 19 March 2023
Time
• 7:30am to 10:30am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 16, 05:23 GMT
Completed - The scheduled maintenance has been completed.
Mar 18, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 19:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Driver Licence
Date
• Sunday 19 March 2023
Time
• 6:00am to 9:00am AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jan 23, 01:12 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 03:43-11:58 GMT 18/03/2023

Mar 18, 12:22 GMT
Update - We are continuing to work on a fix for this issue.
Mar 18, 08:29 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 18, 04:41 GMT
Completed - The scheduled maintenance has been completed.
Mar 18, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 18, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 18, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 18:06 GMT
Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 08:00 GMT
Scheduled - This notification is to inform you of emergency maintenance work being carried out by our supplier.

Environment
• Production
Document
• Citizenship
Date
• Friday 17 March to Saturday 18 March 2023
Time
• 7:00pm Friday to 6:00am Saturday AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 17, 05:18 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 12:33 – 12:38 GMT DATE 17/03/2023

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Mar 17, 12:53 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 22:43 16/03/2023 - 08:33 17/03/2023 GMT

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Mar 17, 11:04 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 09:43 – 09:51 GMT DATE 17/03/2023

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Mar 17, 11:02 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Credit Header (AML) & 0154 - UK Credit Header (Identity) item check.

The incident duration was between 10:05 – 10:09 GMT DATE 17/03/2023

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Mar 17, 10:24 GMT
Completed - The scheduled maintenance has been completed.
Mar 17, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 17, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 17, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 18:05 GMT
Mar 16, 2023
Completed - The scheduled maintenance has been completed.
Mar 16, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 19:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production Environment
Outage Start Date and Time: Friday 17th March 2023, at 06:00 AM AEDT
Outage End Date and Time: Friday 17th March 2023, at 08:00 AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 13, 03:46 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst the GBG Support teams have taken action to restore service. Investigation ongoing to determine root cause and preventative actions.

The incident duration was between 16:04 – 16:27 GMT DATE 16/03/2023

Mar 16, 16:38 GMT
Investigating - Please be advised that we are experiencing a service disruption that may result in customers receiving system errors when using the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.

Mar 16, 16:20 GMT
Completed - The scheduled maintenance has been completed.
Mar 16, 11:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:00 GMT
Scheduled - This notification is to inform you of emergency maintenance work being carried out by our supplier.

Environment
• Production
Document
• WA Birth, marriage and change of name certificates
Date
• Thursday 16 March 2023
Time
• 8:00pm to 10:00pm AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 16, 03:40 GMT
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Credit Reference Bureau (Advanced) (0405) item check.

The incident duration was between 09:42-10:10 GMT 16/03/2023

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Mar 16, 10:27 GMT
Completed - The scheduled maintenance has been completed.
Mar 16, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 16, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 16, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:01 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.

Note : The maintenance scheduled for 16/02/2023 will run for 1 hour longer and will be between 00:00 & 09:00 GMT

Feb 28, 13:16 GMT
Mar 15, 2023
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:15 GMT 14/03/2023 – 08:17 GMT 15/03/2023

Mar 15, 17:13 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 14, 12:15 GMT
Resolved - Please be advised that you may have experienced a service disruption that may have prevented you from using our service.

The incident duration was between 16:45 – 16:50 GMT 15/03/2023

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Mar 15, 17:03 GMT
Completed - The scheduled maintenance has been completed.
Mar 15, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:31 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 15, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 15, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Feb 17, 00:33 GMT
Scheduled - Dear Customer,

The server SSL certificates used for several clientcert.vixverify.com hostnames are approaching expiry and will be updated during March. The certificates are used for all web access (i.e. web service calls).

Test environment certificates will be updated on 8 March 2023 at 7pm AEDT.
• Hostnames
• test-au.clientcert.vixverify.com
• test-au-fip.clientcert.vixverify.com

Production environment certificates will be updated on 15 March 2023 at 7pm AEDT.
• Hostnames
• au.clientcert.vixverify.com
• au-fip.clientcert.vixverify.com

The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.

Please visit the greenID Wiki page for certificate download and more information: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2259812353/2023+Notice+of+certificate+renewal+for+clientcert.vixverify.com+hostnames

If you have any questions please contact: customer.support@gbgplc.com

Feb 17, 00:29 GMT
Completed - The scheduled maintenance has been completed.
Mar 15, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 13:16 GMT
Mar 14, 2023
Completed - The scheduled maintenance has been completed.
Mar 14, 13:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 11:30 GMT
Scheduled - This notification is to inform you of emergency maintenance work being carried out by our supplier.

Environment
• Production
Document
• SA Birth, marriage and change of name certificates
Date
• Tuesday 14 to Wednesday 15 March 2023
Time
• Tuesday 10:30pm to Wednesday 12:30am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 14, 05:48 GMT
Completed - The scheduled maintenance has been completed.
Mar 14, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 08:33 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 14, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 13:15 GMT
Mar 13, 2023
Completed - The scheduled maintenance has been completed.
Mar 13, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 05:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 13, 04:00 GMT
Resolved - Following further investigation, this incident appears to have been routine daily maintenance from our data supplier.
Mar 13, 09:21 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 13, 04:45 GMT
Completed - The scheduled maintenance has been completed.
Mar 13, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 13:15 GMT
Mar 12, 2023
Completed - The scheduled maintenance has been completed.
Mar 12, 18:05 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 07:50 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 9, 12:58 GMT
Completed - The scheduled maintenance has been completed.
Mar 12, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 10:18 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by our data supplier

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 11, 10:17 GMT
Completed - The scheduled maintenance has been completed.
Mar 12, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 07:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 12, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 12, 08:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 13:15 GMT
Completed - The scheduled maintenance has been completed.
Mar 12, 05:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

This is scheduled maintenance by our data supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 8, 17:12 GMT
Mar 11, 2023
Completed - The scheduled maintenance has been completed.
Mar 11, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Centrelink
Date
• Sunday 12 March 2023
Time
• 12:00am to 6:00am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 9, 02:39 GMT
Completed - The scheduled maintenance has been completed.
Mar 11, 13:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment
• Production
Document
• Medicare
Date
• Sunday 12 March 2023
Time
• 12:00am to 12:30am AEDT


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 9, 02:36 GMT
Completed - The scheduled maintenance has been completed.
Mar 11, 12:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 20:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: ASIC
Outage Start Date and Time: Saturday 11th March2023 at 07:00 AEDT (09:00 NZDT)
Outage End Date and Time: Saturday 11th March2023 at 23:00 AEDT (Sunday 12th March 2023 at 01:00 NZDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 5, 23:10 GMT
Resolved - We have investigated with the data supplier and have confirmed this was due to scheduled maintenance which we have not notified customers of via our status page.

Please accept our apologies for any inconvenience caused by this maintenance.

Mar 11, 10:22 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 11, 09:30 GMT
Resolved - We have investigated with the data supplier and have confirmed this was due to scheduled maintenance which we have not notified customers of via our status page.

Please accept our apologies for any inconvenience caused by this maintenance.

Mar 11, 10:21 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 11, 09:30 GMT
Resolved - We have investigated with the data supplier and have confirmed this was due to scheduled maintenance which we have not notified customers of via our status page.

Please accept our apologies for any inconvenience caused by this maintenance.

Mar 11, 10:20 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 11, 09:49 GMT
Completed - The scheduled maintenance has been completed.
Mar 11, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 04:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

NZ Drivers License GreenID
Outage Start Date and Time: Saturday 11th March 2023 at 17:00 NZDT
Outage End Date and Time: Saturday 11th March 2023 at 23:59 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 1, 00:40 GMT
Completed - The scheduled maintenance has been completed.
Mar 11, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 11, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 11, 08:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:01 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 12:37 GMT
Mar 10, 2023
Completed - The scheduled maintenance has been completed.
Mar 10, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: Experian Australian Credit Header
Outage Start Date and Time: Saturday 11th March 2023 at 00:00 AEDT
Outage End Date and Time: Saturday 11th March 2023 at 03:00 AEDT

There may be a period of no more than 5 minutes between Saturday, 11 March 2023, 00:00 and 03:00 AEDT where the service is unavailable.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 7, 23:23 GMT
Completed - The scheduled maintenance has been completed.
Mar 10, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 10, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 10, 08:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 12:37 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 07:13 04/03/2023 – 23:35 09/03/2023 GMT

Mar 10, 03:28 GMT
Update - We are continuing to work on a fix for this issue.
Mar 9, 19:59 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 9, 07:12 GMT
Mar 9, 2023
Completed - The scheduled maintenance has been completed.
Mar 9, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 13:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Mar 9, 05:22 GMT
Completed - The scheduled maintenance has been completed.
Mar 9, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 13:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 13:00-14:00 GMT to deploy the 23.2 Release. To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/

Mar 3, 08:24 GMT
Completed - The scheduled maintenance has been completed.
Mar 9, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 9, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 9, 08:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 12:37 GMT
Completed - The scheduled maintenance has been completed.
Mar 9, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 05:01 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 05:00-06:00 GMT to deploy the 23.2 Release. To find out more about the improvements and the new features included in this Release, please follow the link below.

https://docs.idscan.com/docs/release-overview/

Mar 3, 08:23 GMT
Resolved - Please be advised that the service has been restored

Data sources impacted: ASIC
Outage Start Date and Time:Thursday, 09th March 2023 at 11:10 AEDT
Outage End Date and Time:Thursday, 09th March 2023 at 12:25 AEDT

Mar 9, 02:11 GMT
Identified - Please be advised that the AU ASIC Person Name datasource is unexpectedly unavailable.

Transactions with the AU ASIC Person Name datasource may produce errors.

The GBG team are working with our third party provider to determine the issue.

Mar 9, 01:46 GMT
Mar 8, 2023
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the ID3 0391 Argentina Identity item check.

The incident duration was between 16:06 – 16:52 GMT 08/03/2023

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Mar 8, 18:04 GMT
Completed - The scheduled maintenance has been completed.
Mar 8, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 8, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 8, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 08:01 GMT
Update - We will be undergoing scheduled maintenance during this time.
Feb 17, 00:32 GMT
Scheduled - Dear Customer,

The server SSL certificates used for several clientcert.vixverify.com hostnames are approaching expiry and will be updated during March. The certificates are used for all web access (i.e. web service calls).

Test environment certificates will be updated on 8 March 2023 at 7pm AEDT.
• Hostnames
• test-au.clientcert.vixverify.com
• test-au-fip.clientcert.vixverify.com

Production environment certificates will be updated on 15 March 2023 at 7pm AEDT.
• Hostnames
• au.clientcert.vixverify.com
• au-fip.clientcert.vixverify.com

The intermediate CA for the certificate is not changing. There is no expected impact to your web service calls.

Please visit the greenID Wiki page for certificate download and more information: https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2259812353/2023+Notice+of+certificate+renewal+for+clientcert.vixverify.com+hostnames

If you have any questions please contact: customer.support@gbgplc.com

Feb 17, 00:27 GMT
Completed - The scheduled maintenance has been completed.
Mar 8, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 00:02 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 12:37 GMT
Mar 7, 2023
Completed - The scheduled maintenance has been completed.
Mar 7, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 08:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 7, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 7, 08:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance between 00:00-08:00 GMT each night between 28/02/2023 and 26/03/2023. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 12:37 GMT
Resolved - The greenID technology team advises that the NZ Drivers licence data source has been restored.

Total duration: 3h 16m
7 March - 11:20am to 2:36pm AEDT.

Thank you for your engagement and patience whilst awaiting resolution.

Mar 7, 04:41 GMT
Investigating - The greenID technology team advises that the NZ Drivers Licence datasource is unexpectedly unavailable.

Transactions with the NZ Drivers Licence datasource may produce errors.

Resolution time is currently unknown and the next update will be provided when new information becomes available.

Mar 7, 02:33 GMT
Completed - The scheduled maintenance has been completed.
Mar 7, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 23:00 GMT
Scheduled - Dear Customer,

Please be aware that the ID3global/URU services will be undergoing maintenance activities during the stated date and time.

The services will still remain available however during this time customers may encounter latency/degraded performance.

If you have any questions, please contact HelpDesk@gbgplc.com

Mar 6, 18:22 GMT
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 00.30 – 01.22 GMT 07/03/2023

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com

Mar 7, 00:30 GMT
Mar 6, 2023
Completed - The scheduled maintenance has been completed.
Mar 6, 09:31 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 05:30 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier
Mar 6, 04:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 6, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 00:00 GMT
Scheduled - Please be advised that GBG Support teams will be performing maintenance during this time. All Loqate services will continue to remain up and operational as normal with no action needed by customers.
Feb 28, 12:18 GMT
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 15:11 – 19:12 GMT 05/03/2023

Mar 6, 03:47 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 5, 16:17 GMT