Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match all sources (including govID)

Incident Report for GBG

Resolved

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 07/05/2026 23:11 AEST

Incident Resolution Time: 07/05/2026 23:51 AEST

Posted May 08, 2026 - 00:49 BST

Investigating

We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Posted May 07, 2026 - 22:24 BST

This incident affected: GBG Go (Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia:Dual match all sources (including govID)).