Retrospective Service Disruption - GBG IDscan - Hosted Platform (Australia PROD)

Incident Report for GBG

Resolved

Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 10/05/2026 01:44 - 10/05/2026 03:42 BST

To customers that have been affected by this issue, we would like to apologise.

Posted May 11, 2026 - 10:58 BST

This incident affected: GBG IDscan (Hosted Platform (Australia PROD)).