Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.
The incident duration was between 08:58 – 09:13 BST 06/05/26
Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com
Posted May 06, 2026 - 09:34 BST
This incident affected: Loqate (Capture V3, Capture V4, Verify, Loqate SaaS Platform, Email Validation, Phone Verification, Bank Verification, Geocoding, Everything Location, Find My Nearest, Account Section, AddressComplete, AddressComplete V4, Utilities Register - Gas, Utilities Register - Electricity, Store Finder - Geocoding, Store Finder - Geocoding Typeahead, Store Finder - Distances, Store Finder - Mapping, Store Finder – List Management, Capture Legacy).