We experienced a brief service disruption earlier today, which has now been resolved. The incident began at 03:05 AM and ended at 03:21 AM. During this time, some customers may have noticed increased latency. Our team promptly identified the cause and took immediate action to restore normal service. We are actively working on several measures to prevent similar incidents in the future. Thank you for your understanding and support.
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Apr 28, 2025 - 09:25 BST
This incident affected: GBG ID3global (Trust Core (0411)).