Incident Start Time: 04:55 BST End Time: 06:37 BST
We appreciate your patience and understanding while we worked to restore services.
Posted Oct 02, 2025 - 06:58 BST
Identified
The issue has been identified, and our team is currently working on implementing a fix. We appreciate your patience and will provide updates as progress is made.
Posted Oct 02, 2025 - 06:48 BST
Update
We are continuing to investigate this with high priority and will keep you updated as we progress.
Posted Oct 02, 2025 - 06:34 BST
Update
Service Impacted: Go Platform API (EMEA region only) Component affected: Captain API Incident Start Time: 04:55 BST End Time: ongoing Impact: Customer Journeys processed in will be failing. Current Situation: Investigating
We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Oct 02, 2025 - 06:19 BST
Investigating
We are currently experiencing a service disruption that is affecting a component (Captain API) used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Oct 02, 2025 - 06:09 BST
This incident affected: GBG GO Platform (Captain API).