Incident Start Time: 04:55 BST End Time: 06:37 BST
We appreciate your patience and understanding while we worked to restore services.
Posted Oct 02, 2025 - 06:58 BST
Identified
The issue has been identified, and our team is currently working on implementing a fix. We appreciate your patience and will provide updates as progress is made.
Posted Oct 02, 2025 - 06:48 BST
Update
We are continuing to investigate this with high priority and will keep you updated as we progress.
Posted Oct 02, 2025 - 06:34 BST
Update
Service Impacted: Go Platform API (EMEA region only) Component affected: Captain API Incident Start Time: 04:55 BST End Time: ongoing Impact: Customer Journeys processed in will be failing. Current Situation: Investigating
We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Oct 02, 2025 - 06:19 BST
Investigating
We are currently experiencing a service disruption that is affecting a component (Captain API) used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.