Our supplier experienced an intermittent service disruption that may have prevented you from using our service.
The incident duration was between 16/04/2026 00:57 - 16/04/2026 03:40 BST
We have escalated this to the supplier and will continue to engage with them regarding service improvements.
To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com
Posted Apr 16, 2026 - 09:07 BST
This incident affected: Loqate (Utilities Register - Electricity).