Service Disruption - Loqate - Verify

Incident Report for GBG

Postmortem

Investigations by GBG Support teams confirm this was caused by an infrastructure configuration issue following an unexpected significant spike in traffic.

Loqate technical teams have since implemented a fix to prevent this from reoccurring.
We apologise for any inconvenience this may have caused

Posted Jul 22, 2024 - 11:28 BST

Resolved

We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 13:55 - 15:07 BST

To customers that have been affected by this issue, we would again like to apologise.

Posted Jul 15, 2024 - 15:37 BST

Update

We are continuing to investigate this issue.

Posted Jul 15, 2024 - 15:36 BST

Investigating

Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.

Posted Jul 15, 2024 - 14:29 BST

This incident affected: Loqate (Verify).