This notification is to inform you of planned maintenance work being carried out by our supplier.
We wish to inform you that Simple KYC mid-year disaster recovery testing is scheduled for the third weekend of May 2025. This exercise is essential to validate their ability to restore systems and data within the required timeframes in the event of a disruption at our primary data center.
Testing will commence at 11:00 PM on Friday, May 16, 2025, and conclude at 11:00 PM on Sunday, May 18, 2025 (Australian Eastern Standard Time).
Please note that service interruptions are anticipated during the following periods (AEST):
From 11:45 PM on Friday, May 16, 2025, to 1:15 AM on Saturday, May 17, 2025
From 5:45 PM to 7:15 PM on Saturday, May 17, 2025
We advise users to avoid accessing the system during this period.
During the dates/times specified, the service will be unavailable or failures will occur for the below item checks.
Posted May 02, 2025 - 01:57 BST
This scheduled maintenance affects: GreenID (Simple KYC Platform).