Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the ID3 & URU platforms.
The incident duration was between 06:00 – 06:22 BST 13/09/2021
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge