greenID DVS PRODUCTION Intermittent Outage - NSW BDM

Incident Report for GBG

Resolved

We're pleased to inform you that the service disruption has now been resolved.

Document/s Affected: NSW Birth, Marriage and Change of Name Certificates

Start Date and Time: 7 May 2024 — 2:01PM AEST

End Date and Time: 5 June 2024 — 10:25AM AEST

Posted Jun 05, 2024 - 01:30 BST

Update

Please be advised that the NSW Birth, Marriage, and Change of Name Certificate data sources may experience intermittent errors.

Our service provider is currently working on a solution.

We will provide further updates on this once the data source provider has new information.

Posted May 29, 2024 - 00:29 BST

Update

Posted May 23, 2024 - 08:31 BST

Identified

Please be advised that the NSW Birth, Marriage, and Change of Name Certificate data sources may experience intermittent errors.

Our service provider is currently working on a solution, and we have observed a reduction in these errors over the past few hours.

We will provide further updates once the data source provider has new information.

Posted May 17, 2024 - 03:01 BST

Investigating

Please be advised that the NSW Birth, Marriage, and Change of Name Certificate data sources may experience intermittent errors.

Resolution time is currently unknown.

We will provide further updates on this once the data source provider has new information.

Posted May 16, 2024 - 01:20 BST

Update

Please be advised that the NSW Birth, Marriage, and Change of Name Certificate data sources may experience intermittent errors.

We will provide further updates on this once the data source provider has new information.

Posted May 14, 2024 - 23:56 BST

Update

Posted May 13, 2024 - 05:59 BST

Identified

Posted May 10, 2024 - 05:27 BST

This incident affected: GreenID (DVS - NSW Birth, Marriage and Change of Name Certificates).