We can now confirm that our App Support and DevOps teams have been able to identify the cause of the degraded performance in IDscan.
Whoson recently issued a new license key which was not delivered through the correct channels. This had the unintentional impact of preventing users from accessing the FDE service on a temporary basis.
We will continue to work with our third party providers to ensure system performance is not compromised and will undergo a thorough investigation of our internal processes.
We apologise for any inconvenience caused and if you require further information, please do not hesitate to reach out to our Helpdesk team on email@example.com