Supplier Service Incident for - GBG Cloudcheck - VIC Australian Marriage Certificate, Australian Birth Certificate, Australian Name Change Certificate

Incident Report for GBG

Resolved

The earlier notification about an unscheduled outage was sent in error due to a supplier update.

Please note that this is a planned scheduled outage as advised by BDM VIC.
Planned Outage Details:

Start: 26 November 2025 — 4:30 PM AEDT
End: 27 November 2025 — 8:00 AM AEDT

We apologise for any confusion caused and appreciate your understanding.
Posted Nov 26, 2025 - 05:52 GMT

Investigating

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Posted Nov 26, 2025 - 04:49 GMT
This incident affected: GBG Cloudcheck (Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate).