We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
Start Date and Time 6 November 2025 — 2:58PM AEDT
End Date and Time 10 November 2025 — 9:10AM AEDT
To customers that have been affected by this issue, we would again like to apologise.
Posted Nov 09, 2025 - 22:27 GMT
Update
We are continuing to investigate this issue.
Posted Nov 06, 2025 - 05:20 GMT
Investigating
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Nov 06, 2025 - 05:18 GMT
This incident affected: GBG Cloudcheck (Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate).