We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
The incident duration was between 08:40 BST – 13:44 BST 09/10/2025
Posted Oct 09, 2025 - 15:20 BST
Monitoring
We can see the errors have stopped since 13:44 BST and that we will close the incident once our supplier's have issued a formal incident closure notification.
Posted Oct 09, 2025 - 14:39 BST
Update
This issue has been escalated to our data supplier for further investigation. As soon as there is an update on this issue we will provide it straight away.
Posted Oct 09, 2025 - 13:12 BST
Investigating
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Oct 09, 2025 - 09:51 BST
This incident affected: GBG ID3global (International Adverse Media (0332), International PEP - FCRA (0308), International Sanctions - FCRA (0307)).