Unfortunately, the service issue is ongoing and we’re sorry for the delay this is causing in returning your data files.
We apologise that this issue is taking longer to resolve than we would like and will update you at 09.00 BST 12/09 or as soon as the issue is resolved. Thank you for your continued patience.
Posted Sep 11, 2020 - 17:03 BST
Update
Our platform team are currently working on a fix to this issue.
Posted Sep 11, 2020 - 15:26 BST
Update
Unfortunately we are still experiencing a service disruption that may be preventing you from using our service. Thank you for your patience whilst we work to restore service.
Posted Sep 11, 2020 - 14:19 BST
Update
We are continuing to work on a fix at this time.
Posted Sep 11, 2020 - 13:00 BST
Update
We are continuing to work on a fix for this issue.
Posted Sep 11, 2020 - 12:05 BST
Update
This issue is continuing to be investigated by our platform team and we will provide further updates as soon as they are available.
Posted Sep 11, 2020 - 12:00 BST
Identified
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.