Service Disruption - greenID - ConnectID - NAB

Incident Report for GBG

Resolved

NAB/ConnectID has resolved the issue relating to its ConnectID services:

Incident Start Date/time: 08 December 2025 @ 07:30 AEDT

Incident End Date/time: 08 December 2025 @ 14:09 AEDT

Thanks for your patience.

Posted Dec 08, 2025 - 03:46 GMT

Investigating

NAB is currently experiencing an incident impacting ConnectID transactions in Production.

Incident Start Date/Time: 08 December 2025 @ 07:30 Sydney Time
Impact: Customers are not able to complete their ConnectID journey

A further update will be provided when more information is available.

Posted Dec 08, 2025 - 02:37 GMT

This incident affected: GreenID (ConnectID).