Retrospective Service Disruption - ID3Global - UK Credit Header (0154/0155) Advanced, 0261 - UK Bank Account Verification, UK Geo Lifestyle Characteristics
Incident Report for GBG
Resolved
Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the ******* item check/ country.

The incident duration was approx between 00:00 – 01:11 BST 31/03/2021

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Posted Mar 31, 2021 - 01:36 BST
This incident affected: GBG ID3global (UK Bank Account Verification (0261), UK Credit Header (0154/0155) - Match level Advanced/Enhanced, UK Geo Lifestyle (0322)).
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