Some ID3global/URU customers may have received an error message when attempting to login or connect to the service during this time. Service has since been restored and GBG support teams are continuing to investigate.
The incident duration was between 14:19 - 14:28 BST DATE 08.04.24
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Apr 08, 2024 - 15:06 BST
This incident affected: GBG ID3global (ID3global Portal, URU Portal).