Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 16/05/2026 21:25 AEST
Incident Resolution Time: 16/05/2026 23:25 AEST
Posted May 16, 2026 - 23:56 BST
Update
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.
Incident Start Time: 16/05/2026 12:27 BST
Next Update: 17/05/2026 09:00 BST
Posted May 16, 2026 - 17:29 BST
Investigating
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Posted May 16, 2026 - 14:20 BST
This incident affected: GBG Go (Data Verification - Australia: Single match standard sources (non-AML), Data Verification - Australia: Single match standard sources (AML), Data Verification - Australia: Single match standard sources (with additional sources) (AML), Data Verification - Australia: Single match standard sources (with additional sources) (non-AML), Data Verification - New Zealand: Single match all sources (including govID), Data Verification (Dual Match) - Australia Dual match additional sources (including govID), Data Verification (Dual Match) - Australia:Dual match all sources (including govID), Data Verification (Dual Match) - Australia: Dual match standard sources (AML), Data Verification (Dual Match) - Australia: Dual match standard sources (non-AML)).