We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
The incident duration was between 16:00 GMT – 23:20 GMT 29/10/2025
To customers that have been affected by this issue, we would again like to apologize.
Posted Oct 30, 2025 - 09:03 GMT
Investigating
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Oct 29, 2025 - 20:20 GMT
This incident affected: GBG Go (Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia:Dual match all sources (including govID)).