Retrospective Service Disruption - IDAAS - UK Credit Header Advanced features (0154/0155)
Incident Report for GBG
Resolved
Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the UK Credit Header Advanced features (0154/0155).

The incident duration was between 05.15 – 07.54 BST 25/07/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge
Posted Jul 25, 2020 - 09:02 BST
This incident affected: GBG Identity Solution (UK Credit Header (0154/0155) - Match level Advanced/Enhanced).