Service Disruption - Datacare Managed Services & Automated SFTP - BT OSIS TEL only

Incident Report for GBG

Resolved

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 23:30 BST 19/08/2025 - 13:04 BST 21/08/2025
Posted Aug 21, 2025 - 15:12 BST

Update

We are continuing to work on a fix for this issue.
Posted Aug 21, 2025 - 12:30 BST

Update

We are continuing to work on a fix for this issue.
Posted Aug 21, 2025 - 09:30 BST

Identified

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Aug 20, 2025 - 16:38 BST
This incident affected: GBG Datacare (Datacare Managed Services & Automated SFTP).