Retrospective Service Disruption - Loqate Utilities Register - Gas / Electricity

Incident Report for GBG

Resolved

Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 03:30 BST – 04:08 BST 07/06/2025

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.

If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com
Posted Jun 09, 2025 - 08:41 BST
This incident affected: Loqate (Utilities Register - Gas, Utilities Register - Electricity).