GBG were alerted to errors and degraded performance with US Loqate services during this time. The root cause has been identified and fixed and measures put in place to prevent reoccurrence. Please contact the GBG Loqate Helpdesk if you have any further issues.
The incident duration was between 15:17 – 16:13 GMT 23/11/2021
To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com
Posted Nov 23, 2021 - 16:33 GMT
This incident affected: Loqate (Capture V3, Capture V4, Verify, AddressComplete).