We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.
The incident duration was between *03.44 – *04.34 BST 28/07/2020
To customers that have been affected by this issue, we would again like to apologise. If you need to speak to us regarding this issue, please contact the helpdesk on *0844 888 1136/01244 657321 or ID3globalhelp@gbgplc.com