Retrospective Service disruption - Identity Solution Platform
Incident Report for GBG
Resolved
Please be advised that we experienced a service disruption that may have resulted in customers receiving errors against the Identity Solution Platform for Verify Person and multiple verification services.

The incident duration was between 13:51 – 14:01 BST 22/07/2020

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Jul 22, 2020 - 14:13 BST
This incident affected: GBG Identity Solution (Identity Solution Platform, Verify Person).