GBG Support teams identified a server issue which impacted on Loqate Capture Requests resulting in degraded performance during this time. The issue was resolved and work is ongoing to prevent future issues. GBG would like to apologise for any inconvenience caused during this time
The incident duration was between 22:06 BST 29/06/2022 – 07:45 BST 30/06/2022
To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact the helpdesk via loqatesupport@gbgplc.com