We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Posted Nov 14, 2021 - 16:41 GMT
Investigating
Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the China National ID (0361) item check/ country.
The incident duration was between 11:15 – 11:50 GMT 14/11/2021
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Nov 14, 2021 - 13:10 GMT
This incident affected: GBG ID3global (China National ID (0361)).