Service Disruption - greenID - Australian Tenancy File

Incident Report for GBG

Resolved

Dear Valued Customer,

Please be advised that the AU Tenancy data source is now available.

Our provider TICA identified and resolved this issue.

Outage Start Date and Time: Friday 16th October 2020, at 07:02 AEDT
Outage Finish Date and Time: Friday 16th October 2020, at 19:31 AEDT

Regards,

GBG Customer Support Team

Posted Oct 17, 2020 - 00:43 BST

Investigating

The greenID technology team advises that currently the Australian Tenancy datasource is returning errors.

Australian Tenancy verifications could experience unexpected errors.

Resolution time is currently unknown. The greenID technology team are working with our supplier to determine the issue.

The next update will be provided when new information becomes available.

Posted Oct 16, 2020 - 00:56 BST

This incident affected: GreenID (Australian Tenancy File).