Service Disruption - greenID - Australian Tenancy File
Incident
Report for GBG
Resolved
Dear Valued Customer,
Please be advised that the AU Tenancy data source is now available.
Our provider TICA identified and resolved this issue.
Outage Start Date and Time: Friday 16th October 2020, at 07:02 AEDT
Outage Finish Date and Time: Friday 16th October 2020, at 19:31 AEDT
Regards,
GBG Customer Support Team
Please be advised that the AU Tenancy data source is now available.
Our provider TICA identified and resolved this issue.
Outage Start Date and Time: Friday 16th October 2020, at 07:02 AEDT
Outage Finish Date and Time: Friday 16th October 2020, at 19:31 AEDT
Regards,
GBG Customer Support Team
Investigating
The greenID technology team advises that currently the Australian Tenancy datasource is returning errors.
Australian Tenancy verifications could experience unexpected errors.
Resolution time is currently unknown. The greenID technology team are working with our supplier to determine the issue.
The next update will be provided when new information becomes available.
Australian Tenancy verifications could experience unexpected errors.
Resolution time is currently unknown. The greenID technology team are working with our supplier to determine the issue.
The next update will be provided when new information becomes available.
This incident affected: GreenID (Australian Tenancy File).