Resolved
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
The incident duration was between 08:40 BST – 13:44 BST 09/10/2025
Posted Oct 09, 2025 - 15:21 BST
Update
We are continuing to monitor for any further issues.
Posted Oct 09, 2025 - 15:20 BST
Monitoring
We can see the errors have stopped since 13:44 BST and that we will close the incident once our supplier's have issued a formal incident closure notification.
Posted Oct 09, 2025 - 14:41 BST
Update
We are continuing to investigate this issue.
Posted Oct 09, 2025 - 14:39 BST
Update
Our supplier has confirmed they are investigating this issue and are working on a resolution for this incident on an urgent basis.
Posted Oct 09, 2025 - 13:38 BST
Investigating
Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the ID3global services listed below.
0364 - Spain Population
0365 - Spain Commercial
0366 - Spain Consumer
0371 - France Commercial
0372 - France Consumer
0373 - France Government
0416 - Austria ID 1
0417 - Austria ID 2
0420 - Belgium ID 1
0421 - Belgium ID 2
0424 - Brazil ID 1
0425 - Brazil ID 2
0426 - Chile ID Primary 1
0431 - Colombia ID 1
0433 - Czechia ID Primary 1
0435 - Finland ID Primary 1
0436 - Finland ID Primary 2
0441 - France ID 1
0442 - France ID 2
0443 - Ghana ID Primary 1
0445 - Indonesia ID Primary 1
0446 - Indonesia ID Primary 2
0450 - Ireland ID 1
0454 - Italy ID 1
0455 - Italy ID 2
0456 - Japan ID Primary 1
0458 - Kenya ID Primary 1
0464 - Mexico ID 1
0465 - Mexico ID 2
0466 - Nigeria ID Primary 1
0467 - Nigeria ID Primary 2
0470 - Philippines ID Primary 1
0471 - Philippines ID Primary 2
0475 - Poland ID 1
0476 - Poland ID 2
0479 - Portugal ID 1
0480 - Portugal ID 2
0485 - Slovakia ID Primary 1
0489 - Spain ID 1
0490 - Spain ID 2
0493 - Switzerland ID 1
0494 - Switzerland ID 2
0495 - Türkiye ID Primary 1
0501 - Vietnam ID 1
0502 - Vietnam ID 2
0521 - Australia ID 1
0522 - Australia ID 2
0523 - South Africa ID 1
0524 - South Africa ID 2
0553 - Argentina ID1 (0553)
0554 - UAE ID1 (0554)
We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Posted Oct 09, 2025 - 10:20 BST
This incident affected: GBG ID3global (France Commercial (0371), France Consumer (0372), France Government (0373), Spain Population (DNI/NIF) (0364), Spain Commercial (0365), Spain Consumer (0366), Austria ID 1 (0416), Austria ID 2 (0417), Belgium ID 1 (0420), Belgium ID 2 (0421), Brazil ID 1 (0424), Brazil ID 2 (0425), Chile ID Primary 1 (0426), Colombia ID 1 (0431), Czechia ID Primary 1 (0433), Finland ID Primary 1 (0435), Finland ID Primary 2 (0436), France ID 1 (0441), France ID 2 (0442), Ghana ID Primary 1 (0443), Indonesia ID Primary 1 (0445), Indonesia ID Primary 2 (0446), Ireland ID 1 (0450), Italy ID 1 (0454), Italy ID 2 (0455), Japan ID Primary 1 (0456), Kenya ID Primary 1 (0458), Mexico ID 1 (0464), Mexico ID 2 (0465), Nigeria ID Primary 1 (0466), Nigeria ID Primary 2 (0467), Philippines ID Primary 1 (0470), Philippines ID Primary 2 (0471), Poland ID 1 (0475), Poland ID 2 (0476), Portugal ID 1 (0479), Portugal ID 2 (0480), Slovakia ID Primary 1 (0485), Spain ID 1 (0489), Spain ID 2 (0490), Switzerland ID 1 (0493), Switzerland ID 2 (0494), Türkiye ID Primary 1 (0495), Vietnam ID 1 (0501), Vietnam ID 2 (0502), Australia ID1 (0521), Australia ID2 (0522), South Africa ID1 (0523), South Africa ID2 (0524), Argentina ID1 (0553), UAE ID1 (0554)).