Our supplier experienced a service disruption that may have prevented you from processing transactions against the following:
Peru Identity (0520)
The incident duration was between 14/12/2025 15:50 - 14/12/2025 18:10 GMT
We have escalated this to the supplier and will continue to engage with them regarding service improvements.
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Dec 14, 2025 - 17:20 GMT
This incident affected: GBG ID3global (Peru Identity (0520)).