We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
The incident duration was between 23:00 20/06/2020 – 10.25 BST 22/06/2020
Posted Jun 22, 2020 - 10:56 BST
Update
Unfortunately we are still experiencing a service disruption that may be preventing you from processing transactions against our Australia Service. Thank you for your patience whilst we work with our supplier to restore service.
Posted Jun 22, 2020 - 09:03 BST
Update
Unfortunately this issue is still ongoing with our data supplier and we are working hard to obtain a resolution in conjunction with our supplier and platform teams.
Posted Jun 21, 2020 - 19:32 BST
Update
We are continuing to work on a fix for this issue.
Posted Jun 21, 2020 - 16:22 BST
Update
We are continuing to work on a fix for this issue with our data supplier and this has been escalated to them.
Posted Jun 21, 2020 - 13:14 BST
Identified
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Jun 21, 2020 - 10:10 BST
This incident affected: GBG ID3global (Australia Driving Licence (0305), Australia Electoral Roll (0300), Australia Historical Electoral Roll (0299), Australia Medicare (0304), Australia Passport (0303), Australia Property (0302), Australia Telephone (0301)).