Service Disruption - greenID - ConnectID (Westpac)

Incident Report for GBG

Resolved

Issue resolved

Incident Start Date/Time: 10 December 2025 @ 13:19 AEDT

Incident End Date/Time: 10 December 2025 @ 14:44 AEDT
Posted Dec 10, 2025 - 05:15 GMT

Identified

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Westpac is currently experiencing an incident impacting ConnectID transactions in Production.

Incident Start Date/Time: 10 December 2025 @ 13:19 AEDT
Posted Dec 10, 2025 - 04:06 GMT
This incident affected: GreenID (ConnectID).