Service has been restored. by the supplier for ProID. Action will be taken to determine the root cause and remediate where required by the supplier.
Incident Start Time: 16/06/2026 14:35 BST
Incident Resolution Time: 16/06/2026 14:59 BST
Posted Jun 16, 2026 - 15:30 BST
Investigating
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Posted Jun 16, 2026 - 14:51 BST
This incident affected: GBG ProID (ProID - UK Credit Bureau (Advanced) (0395), ProID - UK National identity Register (0245), ProID - UK Landline (0106), ProID - UK Mortality (0110), ProID - International Sanctions & PEP (208/209), ProID - ID Verification, ProID - Liveness Verification, ProID - UK Bank Account Validation (0231), ProID - UK Bank Account Verification (0261), ProID - On-Going Monitoring (0397), ProID Portal v1, ProID Portal v2).