As part of our ongoing commitment to security we will be enabling Multi-Factor Authentication (MFA) on Case Management for all user accounts on 22nd June.
PLEASE NOTE: This does not apply to any customers who use SSO. If you use SSO today, you can ignore this notification.
What is changing From 22nd June, MFA will be mandatory for every user logging into Detected's case management platform. On their first login after that date, each user will be prompted to register a mobile phone number against their account. From then on, every subsequent login will require the user to enter a one-time code sent by SMS to that registered number, in addition to their usual password.
Why we're doing this MFA is one of the most effective controls against account compromise, particularly against phishing, credential reuse, and password-based attacks, having this enabled better protects the platform and keeps your data more secure.
What you need to do Please ensure that all of your users:
1. Have access to a mobile phone capable of receiving SMS messages at the point of login. 2. Are aware that they will be prompted to register a phone number on their first login on or after the 22nd June. 3. Ensure that no accounts are shared across users and if so create dedicated accounts for each user
Support Further guidance, including step-by-step instructions for first-time enrolment, will be published in our help centre ahead of the change. If you have any questions in the meantime, please reply to this email or contact your usual point of contact at Detected.
Posted Jun 01, 2026 - 14:12 BST
This scheduled maintenance affects: GBG Detected (Detected Dashboard, Detected On-Boarding Portal, Detected API, Detected company processing, Detected Platform).