Software maintenance period for AssureID Connect (cloud) and ExpectID Scan
Scheduled Maintenance Report for GBG
Completed
The scheduled maintenance has been completed.
Posted Aug 04, 2024 - 06:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 04, 2024 - 05:00 BST
Scheduled
Greetings Valued Customer,
IDology has scheduled an upcoming software maintenance period for AssureID Connect (cloud) and ExpectID Scan customers only. Locally installed AssureID software users will be unaffected by this software update.
The purpose of this maintenance window is to update our database for security and to ensure that ongoing relevant patches are issued. You may experience a marginally degraded service during this period.

Environment/Region Start Time (UTC) End Time (UTC)
European Union Sunday, August 4, 2024 04:00 UTC Sunday, August 4, 2024 5:00 UTC
United States Sunday, August 4, 2024 04:00 UTC Sunday, August 4, 2024 05:00 UTC
Asia Pacific Saturday, August 3, 2024 16:00 UTC Saturday, August 3, 2024 17:00 UTC

Duration:
1 hour

Impact:
Customers may experience an increase in error responses during the maintenance window.
If you have any questions about this scheduled maintenance, contact IDology Technical Support at 213.867.2625, Monday – Friday, 8:30AM to 8:00PM US Eastern Time or submit a ticket at https://gbgamericas.my.site.com/support/s/.

Thank you,

IDology Technical Support
Posted Jul 25, 2024 - 00:48 BST
This scheduled maintenance affected: ExpectID.