We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
Impact Start Date: Sunday 30th November 2025, 11:06 AEDT Impact End Date: Monday 1st December 2025, 12:19 AEDT
To customers that have been affected by this issue, we would again like to apologise.
Posted Dec 01, 2025 - 06:02 GMT
Investigating
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Posted Nov 30, 2025 - 22:22 GMT
This incident affected: GBG GO Platform (Data Verification - Australia: Single match standard sources (non-AML), Data Verification - Australia: Single match standard sources (AML), Data Verification - Australia: Single match standard sources (with additional sources) (AML), Data Verification - Australia: Single match standard sources (with additional sources) (non-AML), Data Verification (Dual Match) - Australia Dual match additional sources (including govID), Australia: Dual match standard sources (non-AML), Data Verification (Dual Match) - Australia: Dual match standard sources (AML), Data Verification (Dual Match) - Australia:Dual match all sources (including govID)).