GBG Status - Service Disruption - greenID - DVS Production QLD Birth, marriage and change of name certificates

Service Disruption - greenID - DVS Production QLD Birth, marriage and change of name certificates

Incident Report for GBG

Resolved

Please be advised that the service is now restored.

Duration of outage: Friday 3 September 2021 9:15am to 11:30am AEST

Total time of outage: 2h 15m

Posted Sep 03, 2021 - 04:21 BST

Update

We are continuing to work on a fix for this issue.

Posted Sep 03, 2021 - 02:29 BST

Identified

Dear Customer,

The greenID technology team advises that the QLD Birth, marriage and change of name certificates are unexpectedly unavailable.

Verifications with the QLD Birth, marriage and change of name certificates may result in errors

Resolution time is currently unknown. The greenID technology team are working with DVS to determine the issue.

Posted Sep 03, 2021 - 02:21 BST

This incident affected: GreenID (DVS - QLD Birth, Marriage and Change of Name Certificates).