Retrospective Service Disruption - Loqate - Capture V4, Capture V3

Incident Report for GBG

Resolved

Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service. This issue will have impacted Capture requests for customers in the US region.

The incident duration was between 12/08/2025 15:10 - 12/08/2025 15:15

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com
Posted Aug 12, 2025 - 15:58 BST
This incident affected: Loqate (Capture V3, Capture V4).