We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
The incident duration was between 17:47 – 18:10 GMT DATE: 16/11/2021
To customers that have been affected by this issue, we would again like to apologise.
Posted Nov 16, 2021 - 18:24 GMT
Update
We are continuing to investigate this issue.
Posted Nov 16, 2021 - 18:19 GMT
Investigating
We’re aware of a network issue affecting multiple ISPs and therefore access to our services. This may be affecting the service you receive from us/ We apologise for the impact this may be having on your business. Our Incident Team is working to identify the root cause and implement a solution as a priority. We hope to advise you within a few minutes that the issue has been resolved, should this not be the case we will provide a further update and estimated resolution time at 18:40 GMT 16-11-21
Posted Nov 16, 2021 - 18:11 GMT
This incident affected: Loqate (Capture V3, Capture V4, Verify, Email Validation, Phone Verification, Bank Verification, Geocoding, Everything Location, Find My Nearest, Account Section, AddressComplete, Capture China, Verify China).