Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 24, 2023 - 16:00 BST
Update
Maintenance Reminder:
Dear greenID Customer,
We would like to inform you of the following maintenance schedule that greenID is planning next month.
greenID Scheduled Maintenance
To ensure GBG continues to offer the high-quality service you have come to expect we undertake regular upgrades and maintenance of our system. So, occasionally, this work requires the greenID production environment to be shut down for a short period.
We would like to advise a scheduled outage to the production environment will occur on:
Date: Monday 25th September 2023
Start: 01:00 AEST
Finish: 03:30 AEST
What does this mean?
greenID will be upgrading our database and the production environment will NOT be available during this time.
GBG will restore services to full availability as soon as possible with full connectivity resuming after 03:30am.
What do you need to do?
During this time, we strongly suggest that you minimise the volume of transactions you send to greenID.
If any service issues are experienced after 3.30am on 25 September 2023, please contact our Customer Support team at customer.support@gbgplc.com.
Posted Sep 20, 2023 - 00:59 BST
Scheduled
Dear greenID Customer,
We would like to inform you of the following maintenance schedule that greenID is planning next month.
greenID Scheduled Maintenance
To ensure GBG continues to offer the high-quality service you have come to expect we undertake regular upgrades and maintenance of our system. So, occasionally, this work requires the greenID production environment to be shut down for a short period.
We would like to advise a scheduled outage to the production environment will occur on:
Date: Monday 25th September 2023
Start: 01:00 AEST
Finish: 03:30 AEST
What does this mean?
greenID will be upgrading our database and the production environment will NOT be available during this time.
GBG will restore services to full availability as soon as possible with full connectivity resuming after 03:30am.
What do you need to do?
During this time, we strongly suggest that you minimise the volume of transactions you send to greenID.
If any service issues are experienced after 3.30am on 25 September 2023, please contact our Customer Support team at customer.support@gbgplc.com.
Posted Aug 17, 2023 - 02:18 BST
This scheduled maintenance affected: GreenID (AU / NZ GreenID Production Environment, GreenID Admin Panel, GreenID Business Verification, greenID Biometric, greenID Hosted, GBG Alert).