We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
To customers that have been affected by this issue, we would again like to apologise.
Posted Nov 19, 2025 - 10:53 GMT
Investigating
Dear Customer,
Please be aware there is currently a high volume of transactions being processed by the Data Extracts service which is impacting its speed of delivery.
Support teams are actively working to alleviate this.
Thank you for your patience.
Posted Nov 18, 2025 - 10:52 GMT
This incident affected: GBG ID3global (ID3global Service).