Retrospective Service Disruption - Loqate Traffic Originating on
Incident Report for GBG
Please be advised that we experienced a service disruption that may have prevented you from processing requests to This disruption was limited to requests originating within North America and would have affected 1-5% of traffic.

The incident was detected at 2:27 GMT and resolved at – 2:55 GMT on January 9th, 2021.

A failed server was intermittently responding with errors. This was removed and restarted, and further error detection has been put into place to anticipate any other problems of this nature.

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact the Helpdesk on 0800 198 6460 or
*calls cost 5p per minute plus your telephone company’s network access charge
Posted Jan 11, 2021 - 11:11 GMT
This incident affected: Loqate (Capture).