We were aware of a service disruption that may have prevented you from accessing or processing transactions.
The incident duration was between 14:45 – 14:55 GMT 28/01/2026
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Jan 28, 2026 - 19:29 GMT
This incident affected: GBG ID3global (ID3global Service, URU Service).