Retrospective Service Disruption - Loqate SaaS Platform Capture Services
Incident Report for GBG
GBG Support Teams identified an issue with Capture services via the Loqate SaaS Platform, causing some customers to receive errors. Other Loqate services (including primary Capture V3 and V4) were not affected. Service has now been restored and root cause investigations are ongoing.

The incident duration was between 10:36-10:55 GMT on 09/11/2023.

GBG would like to apologise for any impact caused whilst we worked to resolve this. If you need to speak to us regarding this notification, please contact the helpdesk via
Posted Nov 09, 2023 - 11:42 GMT
This incident affected: Loqate (Loqate SaaS Platform).