Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.
Dear Customer,
This outage was caused by an unforeseen error during a planned maintenance activity. Early investigations show that issue was situated within our Web Application Firewall (WAF) provided by a third party of GBG. We are currently in conversation with this third party provider to investigate the issue and prevent reoccurrences. A Post Incident Review will follow this investigation and a root cause analysis will also be produced and shared.
The incident duration was between 09.30 – 09.40 GMT DATE: 17/02/25
To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com *calls cost 5p per minute plus your telephone company’s network access charge
Posted Feb 18, 2025 - 17:07 GMT
This incident affected: GBG ID3global (ID3global Service).