Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 31, 2024 - 05:00 GMT
Scheduled
Dear Customer,
The GBG IDscan team will be utilising this maintenance window to migrate the UK Production IDscan Enterprise customers to a new managed service database. We have successfully tested the migration of all POC customers to a test database environment which has allowed us to progress with the Production environment. We have also successfully migrated a small number of Production customers to the new database. Important note – customer journeys that are completed on the new database can be searched for as usual within the Investigation Studio of IDscan’s portal.
However, journeys that were completed on the previous database, prior to this maintenance event, will have to be searched for using a temporary method using Investigation Studio – instructions on this can be obtained from your Customer Success Manager. Please be aware that we do not anticipate any downtime of the IDscan service during this window for customers that have a data retention period of 31 days or less. If you are a customer that subscribed to more than 31 days' retention period then your Customer Success Manager will contact you directly with further information.
Posted Oct 24, 2024 - 12:31 BST
This scheduled maintenance affected: GBG IDscan (Hosted Platform (UK PROD)).